allpay Ltd Opiniões 

ABSOLUTELY HOPELESS!!!!!!!
Each week I have tried to pay my rent it fails or tries to take two payments, i NEED to pay my rent but I cant. This is a rubbish system like something out of a Xmas cracker! Every bloody weekend it does this and by all these reviews it's all people, the app needs taking down and the old system put back in place, do you realise if we cant pay our rent we get evicted.

Allpayments app is useless, you put in your e-mail address form your old Allpay account, reset your password then when you log back in it asks you to put your old Allpay password, you put it in and it says 'invalid password' and no matter how many times you try it it doesn't work! It's an absolute joke!

The worst app ever,the previous App this replaced worked flawlessly, this replacement is so full of bugs ,can't get a transaction through ,as the saying goes "if it ain't broke don't fix it " . I now use the payment card at the local post office instead.

Had issues with account and I must say from start to finish the customer service went above and beyond and the IT department fixed the problem within hours I can honestly say the best service I've had from a company in a long time fabulous

DO NOT TRUST! Tried to take double the money off me, but my bank stopped them. Now going through my bank to complain as this isn't the first time.

A number of calls claiming to be from Allpay. Ring several times a day, don't like being told we are not interested they then ring back 3 or 4 times with arrestment and insults, even when I get offensive with them they still keep trying to get personal and other details. Don't know if it is Allpay too be sure But after this experience there is NO WAY I will go with them

been trying now for two days to get a 6 digit code sent so I can log in to pay my RENT and considering this is the only way I can pay my rent....well until I get the code it aint getting paid. If I get an eviction notice then Allpay are getting sued

At some point without warning this companies website stopped working and they deleted my account, switched to a terrible app and made paying my rent impossible.

I have stopped using this company now and found another way to pay.

If you are a business, save yourself a customer service nightmare and avoid allpay, there are more professional companies to handle payments.

A very big thank you to Liz on the customer service team for her help and advice when trying to make a payment on the auto payment line yesterday. Liz was very calm and polite and gave good clear advice as I had experienced an issue whilst trying to pay. Glad to say that the payment went through successfully following the advice given by Liz. I hope her excellent customer service will be recognised in some way by her Management team.

Why these companies change a perfectly working and easy website leaves and make things worse this leaves me bewildered, I can't pay my rent because the system does not send out the 6 digit code

Over six months since my local council changed to this company for care payments. Still they haven't have sorted the problem with her her account so we can make payments using the computer. At times it appears to accept the payment instruction but nothing gets done.

Absolutely disastrous removal of an efficient reliable tried & trusted smartphone app & website, with the most deplorable replacements. In every respect of user friendliness it is four red buzzers from the judges in Britain's Got IT Talent for both the web interface and the app. Neither should have been rolled out for general use before the serious issues around unreliability when logging in to the smartphone app and rubbish layout in the web interface were resolved. In the meantime I have wiped all clean from my devices and using my landlord's 0800 telephone service that enables me to pay my bargain basement London rent as easy as dialling 999.

Eve was personable, professional & patient, providing first class service to resolve my issue. Thank you so much & cannot recommend enough.

I've just created a new account. When I tried to login they ask me for user name and password after that they ask me for "Please confirm your old allpay password".
I don't have any old password I just created the account.

No prior notification of changes to both the ALLPAY website and the smartphone app both of which led to tiresome re registration for both.

Online chat with real person rather than bot was great. Helped resolve issues login and checking account.

Staff were courteous and took whatever time was needed to resolve the issue

Redesigned a perfectly functional website to add unnessecery fluff.
Turned a 30 second process into a 5 minute one because they wanted to add stupid animations, popup boxes and side-panels THAT DIDN'T NEED TO EXIST.
I use you to pay my goddamn rent, NOTHING MORE. What brilliant "designer" decided to add 20 button clicks to a website that needed at most: 5?!
The only redeeming thing this [colourful word of choice here] redesign has managed to accomplish is you've learned how to use HTML in the email receipt that makes it easier to read the details.

Old website: 3 boxes. Who you want to pay. The card, and a text input for CCV. Amount to pay: text input with preset amount. Then "Pay now".

New website: click make payment, click person to pay, click card to use, click continue, click confirm, add CCV, click continue, click into payment box, change amount, click continue, click review, click confirm again.

I'd rather get soaked with rain every week paying things in person than use the atrocity of a redesigned website; and no, I wont use your app either. Not everything needs a goddamn "app"! (shock horror; not everyone lives glued to their dumbphones!)

Exceptional customer service from Liz!
I came on the phone overwhelmed, stressed and emotional. Liz was extremely patient with me and talked me slowly and gently through the entire process, showing understanding with my distress. She explained everything that confused me, along the way too. As a result, I now feel totally equipped and confident to manage payments through the portal. The call lifted off a heavy weight from my shoulders and I'm so grateful to Liz for being so wonderful with me. Liz, you made my day. Thank you. 😀

I had a dispute about a payment that was taken from my bank account but not put into my rent account I’ve been using Allpay to pay my rent for quite a few years now & this is the first time that anything like this has happened & I’ve had to contact Allpay with a dispute from my first phone call to Allpay the young lady called Romy who I spoke to was absolutely amazing she listened to my explanation of the situation without trying to jump in like some others have done she was very patient & understanding of my situation she went through things with me after which she set in place a clear plan of action to resolve the issue yes there was a few emails going back & forth after the phone call for a couple of days but at no point did I feel like I was being shoved to one side as Romy kept me informed on what was happening which I was grateful for it’s all been sorted now I’d like to thank Romy for her assistance in this matter & glad that it was her that I first spoke to & would give her 10/10 for all of her effort in dealing with this & for treating me like a person & not just a case number 😁

Simply perfect. Problem solved and payment made. The lady is a perfect ambassador for allpay. Thank you Luisa