allpay Ltd Opiniões 

I had made a double payment for my rent using Allpay’s website, I should have checked my bank before making the second payment after I thought the first one hadn’t gone through so instead of calling my housing as you can never get through to the correct team I called allpay support line my call was picked up instantly and I spoke to a friendly lady I didn’t get her name, I explained I needed my money back otherwise I wouldn’t be able to buy shopping at weekend and she was very apologetic advised there was an issue and that if I provided my bank details I could get a refund instantly, true to her word once I emailed all my details I had a refund instantly my bank within 2 hours it’s absolutely marvellous for a company to own up to their mistake and support the customer so efficiently and to make the journey of what I thought was going to be a nightmare so easy, well done allpay your customer service is excellent I personally could not fault anything.

First time using allpay and making a payment. I phoned and spoke to Libby who was fabulous and so helpful and she guided me through the process on the correct website and emailed me straight away with the link. Libby stayed on the phone whilst I accessed it to ensure all was ok. Such a helpful and friendly person many thanks. I did then have a concern that my payment hadn't gone through so I phoned and spoke to Leia who was so patient and helpful and guided me through the payment process to ensure that I was doing it correctly. Leia also confirmed from her side that the payment had gone through. Outstanding customer service from them both and the explained everything so clearly. Allpay you are very lucky to have two such amazing members of staff. Thanks again

I had much difficulty for over a month, as my email address which was sent to Allpay by the local authority was incorrect and had to be resolved. The support and reassurance given by the Allpay team was excellent.

Once this was resolved, I unfortunately had log-in problems. Ruby Morgan was so patient, kind and supportive in this matter. I feel she went above and beyond to help me and solved the problem. As well as emailing me, she also contacted me by telephone to ensure things were working for me, and she also supported me with online payments.
I cannot thank her enough; she is a credit to the Allpay company and most definitely a strong ambassador of the 'brand'. Thank you, Ruby Morgan :)

Absolutely excellent service. Always friendly and efficient and longer opening times make it so convenient to pay my daughter's support staff at a time convenient to me. Thank you.

I could not get any money from the allpay prepaid card. so I phoned a number I had from my local council who helps with the prepaid card. There I spoke to Wendy - well she was a life saver. She did everything to sort out my problem and pay the payee. Yipee and thank you Wendy

Utter useless app ! regularly spend three or four times trying to pay rent.On confirming payment with bank and returning to allpay, the page resets.
This app used to be so good no problems at all, then came the dreaded update! To make it better. Not worked properly since

Luisa provided top quality service. She was extremely helpful, friendly and knowledgable.

She is a credit to your business and I only wish other customer service agents at different businesses were as helpful.

Very good indeed. Thank you!

Luisa was really helpful and patient and held on the phone until I was set up.

The lady who spoke to me is called Luisa, she was so patient, despite my Ethernet being so slow, and it took about an hour to sort out the online set up. She stayed with me till I was able to get it all right. I will give her ten stars if I could.

Great polite and swift service

Fast and efficient service . Politely asked question and deal with request.

Lisa was polite, knowledgeable and helpful. Thank you Lisa

Stopped verifying rent payments recently after a year of no problems, but it is good to read recent reviews with the same issue, but I don't know where the fault is.

Allpay, your App is useless. Every time I try to make a payment I confirm payment via my banking app & your app signs me out of my Allpay account before the payment goes through. Payment only works via your website. Why have an App that doesn't work correctly?

Leia was so helpful getting my problem resolved quickly and hassle free

After trouble getting confirmation if my direct debits were set up correctly from the third party on the phone. I managed to get through to Eve via the Live Chat. Super fast responses and extremely helpful :)

Couldn't have asked for a better service!!

I usually pay rent on Saturdays,but from summer when I make payment all the time loading ,and not finish payment.I think to change company.

Brilliant custom service from Jackie today, was very helpful setting up my online service where now I can see my online transactions and balance.

Excellent customer service