Alltrue Opiniões 281

Resposta da Alltrue

27/03/2023

Hi Linda! Thank you for taking the time to leave us a review, and for being an important member of our community since 2018!!

This Spring '23 season we have six choice categories, with a total of 32 different items being offered, making up a whopping 65 thousand possible box combination options — the most we've ever had! We are trying to offer as much choice as possible, and in doing so, we have also decided to offer past favorites in several of these product categories, largely based on feedback from the community, to provide a variety of options for every choice category. I should be sure to note that all six choice categories do have at least one brand new item, with most including many more.

To provide a bit more information about how we are curating boxes, Alltrue (formerly CAUSEBOX) prior to the past year or so, used to typically offer 2-4 customizable choice products in each seasonal box, with the remaining products being the same for all members (a get what you get option). Rather than reverting back to this during these shorter curation seasons since the acquisition, to allow for plenty of variety, we brought back some member favorites in order to allow customization for all six items, in case a member preferred to stock up on a past favorite item rather than simply be provided the new option. Additionally, this allows new members to self-select an item that was a past favorite item in a box.

That being said, now that we are having more and more lead time to curate the boxes (please note prior to the shutdown curations were planned 6+ months ahead of time) the plan is to continue to include plenty of new options in future boxes in each category (the ratio will continue to look different), while most likely continuing to include just a few past favorites each season as choice items based on feedback that some members love to choose these, while new members never had the option.

I hope this helps to provide a bit of insight, and please know we always make sure to pass along all feedback and suggestions.

With gratitude, Alltrue

Resposta da Alltrue

22/03/2023

Hi Melanie,

Thank you so much for taking the time write a review and share this insight. We truly appreciate hearing feedback like this. To provide a bit of insight for the current box, our Spring Box has six choice categories with 32 possible items (which means there are 65 thousand possible box combinations - the most we've ever had!), and we have brought back some member favorites to allow for more variety in every category. To share a bit more information about how we are curating boxes, Alltrue prior to the past year or so, used to typically offer 2-4 customizable choice products in each seasonal box, with the remaining products being the same for all members (a get what you get option). Rather than reverting back to this to allow for plenty of variety, we brought back some member favorites in order to allow customization for all six items, as some members do love stocking up on a past favorite item!

We did decide to offer past favorites in several of the product categories, largely based on feedback from the community, to provide a variety of options for every choice category. I should be sure to note that all six choice categories do have at least one brand new item, with most including 2, 3, or 4 brand new products for this season, and are very excited to be offering products in the organization category based on customer feedback. If interested, we would love to make you a part of our product survey group to help us gather further insights into new products you would be interested in seeing offered. That means you would receive a product survey each season asking to rate certain items, or share what type of products you would like to see more of in a future box. If interested, please email our support team and request to be added to the product survey list. This invaluable feedback helps us curate future boxes we hope our entire community will love.

Additionally, if you have any questions about this season's curation or perhaps would prefer to skip this season's box if the items are not a fit, please be sure to email our Customer Support team. Thank you again for your support and insights with this review!

Resposta da Alltrue

24/03/2023

Kim, thank you so much for your raving review! We're so lucky to have you as part of the Alltrue community! XO, Alltrue

Resposta da Alltrue

Actualizada a 30/03/2023

Hi Alicia! We apologize for any disappointment! Each season our Product Team does their very best at predicting what products will be the most popular with our membership. Normally, they are spot on — but, from time to time, products rise to the spotlight as elected by our passionate community. As part of our commitment to limiting product waste, we do have limited inventory of the curated products in our seasonal boxes.

As the Spring Box features several wonderful choice products this season, we hope you'll be able to find another item you love in this same choice category. Of course, if there is ever a box that is simply not to your liking, we are happy to assist with the request to pause your membership to skip the Spring Box and have your membership extended one season. While we typically have plenty of inventory to cover all of our Annual Member's first selections, just to be safe, we suggest logging in and customizing your boxes as soon as you receive your customization reminders in future seasons.

Lastly, we would love to assist specifically with any inventory issue for a choice item in your most recent seasonal box. Our team has sent you an email, please feel free to reply back to it directly or send our team a email at help@alltrue.com. We look forward to getting this sorted for you!

Resposta da Alltrue

24/03/2023

Alison, we adore how much you're loving your membership! Thank you for being an important part of this community! XO, Alltrue

Resposta da Alltrue

24/03/2023

Thank you for your kind words, Dee! Our Community Support Team is always happy to help :) XO, Alltrue

Resposta da Alltrue

5/06/2023

Jacinthe, your words of encouragement keep us empowered and eager to continue to make the world a better place! Thank you for believing in our cause and helping us make a difference in the world!

XO, Alltrue

Resposta da Alltrue

22/03/2023

Thank you so much for taking the time to provide your feedback. We certainly hope we can provide a bit more information to assist, and hope you may be interested in providing your ongoing feedback to help us with product curations in the future (details below)! In regards to our shipping timelines, shipping times will vary slightly from season to season, which is why we will always release a shipping timeline at the start of each quarter. We always aim to begin shipping our seasonal box in the first month of the season, with boxes continuously shipping over the following 3-4 weeks and on a rolling basis thereafter. At the start of each season, we’ll always share a projected shipping timeline in your My Account and in our FAQs. I also want to be sure you are aware as well of the Live Warehouse Updates modal in your My Account page where you can easily access shipping timelines and updates throughout the season. As transparency is key for us and we want to ensure our members stay informed. This Spring ’23 Season, boxes are expected to ship from the end of March throughout the month of April.

To provide a bit more information about how we are curating boxes, Alltrue prior to the past year or so, used to typically offer 2-4 customizable choice products in each seasonal box, with the remaining products being the same for all members (a get what you get option). Rather than reverting back to this to allow for plenty of variety, we brought back some member favorites in order to allow customization every single item in the box, rather than just a few, as some members do love stocking up on a past favorite item, and new members love the options to choose these!

To give a bit of insight into this current season’s curation, this Spring ’23 season we have six choice categories, with a total of 32 different items being offered, making up a whopping 65 thousand possible box combination options — the most we’ve ever had! We are trying to offer as much choice as possible, and in doing so, we have decided to offer past favorites in several of these product categories, largely based on feedback from the community, to provide a variety of options for every choice category. I should be sure to note that all six choice categories do have at least one brand new item, with most including 2, 3, or 4 brand new products for this season.

That being said, we want every single member to be blown away with the options and variety of the sustainable and thoughtful products being offered by our artisan and small business partners in every box. If interested, we would absolutely love to make you a part of our product survey group. That means you would receive a product survey each season asking to rate certain items, or share what products you would like to see more of. If interested, please email our support team to add you the Product Survey list. This invaluable feedback helps us curate future boxes we hope our entire community will love.

Again, thank you so much for your loyal membership these past years, and for this thoughtful feedback, which will certainly be passed along!

Resposta da Alltrue

6/06/2023

And we just love curating these boxes for you, season after season :) Thank you for believing in our cause and helping us make a difference in the world!

XO, Alltrue

Resposta da Alltrue

6/06/2023

Hi Mildred,

Thank you for your recent review! We love taking the guesswork out of finding these sustainable gems, discovering brands that are using business as a force for good.

Thanks for being an important member of our community!

XO, Alltrue

Resposta da Alltrue

6/06/2023

So happy to hear you are enjoying your membership so much, and that our Community Support Team was able to successfully assist you. Thank you for believing in our cause and helping us make a difference in the world!


XO, Alltrue

Resposta da Alltrue

8/06/2023

Hi Joanne! We are so happy to hear you are enjoying all the perks of an Alltrue Membership :) Thanks for being a socially-conscious shopper with us!

Resposta da Alltrue

13/06/2023

Hi Tanja! Thank you for the five star review :) We are so incredibly happy to hear how much you are loving your membership, along with all the great choices you are using in your everyday life! Thank you for believing in our cause and helping us make a difference in the world!

Resposta da Alltrue

13/06/2023

Hi Mona, thank you for taking the time to share your thoughts about our recent survey. We truly could not do what we do without our Members and their input!

Resposta da Alltrue

Actualizada a 14/06/2023

Hi Emily! Thank you so much for the five star review :) We are so incredibly happy to hear how happy you are on our big return. Thank you for your kind understanding as we transitioned under our new ownership-You are an important part of this community! XO, Alltrue.

Resposta da Alltrue

29/09/2023

Hi Jennifer! Thank you for supporting our cause :) Our Product Team will continue to search far and wide for the best curation each season — please feel free to reach out to our Community Support Team so that we may add you to our seasonal Product Survey! This is one of the best avenues we have to know what you, the member, wants to see included in your box. That means you can expect to receive an emailed product survey each season, asking you to rate certain items, or share what products you would like to see more of. If interested in participating, please email our support team at help@alltrue.com to add you to the Product Survey list. This invaluable feedback helps us curate future boxes we hope our entire community will love.

Resposta da Alltrue

14/06/2023

Hi Moreen, thank you so much for taking the time to write a review-we are so happy to hear you are enjoying your membership! We also wanted you to know, one of the best avenues we have to know what you, the member, wants to see included in your box is through our Product Surveys. That means you can expect to receive an emailed product survey each season, asking you to rate certain items, or share what products you would like to see more of. If interested in participating, please email our support team to add you to the Product Survey list. This invaluable feedback helps us curate future boxes we hope our entire community will love. XO, Alltrue

Resposta da Alltrue

14/06/2023

Hi Amber, thank you for your five star review! We are beyond pleased that you are enjoying your membership with us in so many ways. Thank you for believing in our cause and helping us make a difference in the world! XO, Alltrue

Resposta da Alltrue

15/06/2023

Hi Lucie, thank you for writing us a five star review! We are so thrilled that you are enjoying all the customization options! XO, Alltrue!

Resposta da Alltrue

29/09/2023

We love having you in our community Kim! XO Alltrue