Alltrue Opiniões 281

Resposta da Alltrue

31/07/2023

Hi Tracie,
We understand the events that occurred earlier this year were very unexpected and we are terribly sorry if they impacted you in any manner. To provide a bit more information, Alltrue has been assumed under new ownership, but the brand our customers love isn’t going anywhere. Though exciting, this change in ownership was not anticipated. After a financially challenging spring, Alltrue filed for a voluntary bankruptcy alternative called an Assignment for the Benefit of Creditors (“ABC”) in April. This resulted in a complete halt in business while a 3rd party trustee assumed responsibility of the company, and was tasked with selling the assets in order to create the best possible outcome for its creditors to pay off debts owed, with the purpose of distributing the proceeds to pay off any existing debts. This past summer, Alltrue was purchased and is now in the hands of new ownership (that’s us!). It is important to note that all funds that were paid to the trustee to purchase Alltrue are being used to pay off debts owed from the previous ownership.

Due to the size of the financial liabilities from the prior business, the only customers whose previous orders the new ownership were able to assume and ship were for customers who had active membership plans which were set to renew at the time of the acquisition, and whose billing information was able to be transferred. All customers who had a membership with the previous owners received an email over the summer with the specifics of their account. This email also provided information in regards to the shutdown and how to receive any funds which may have been owed to them by the previous ownership. The liabilities incurred prior to the Assignment and subsequent acquisition are being administered by the Assignee and the Buyer does not have any role in overseeing or managing the claims process to address these liabilities. If you were one of the members unable to be retained, we recommend pursuing a chargeback with your financial institution or to pursue a claim as a creditor in the ABC. If you need a copy of this email, or a link to the general assignment, please be sure to reach out to our Community Support team.

We’re in awe of what Alltrue had been able to accomplish over the past 8 years, creating an incredible and engaged community, fostering meaningful partnerships with small businesses, artisan groups, and artists, and having made a tangible impact through fair wages, charitable giving, carbon offsets, and education. We’re hopeful that we’ll be able to give the mission a second chance, reviving Alltrue as a change-maker and trustworthy source of discovery and education for members and a supportive partner to those Alltrue seeks to empower.

Resposta da Alltrue

5/06/2023

Hi Leanne,

Thank you for taking the time to leave us your feedback, and we are so sorry to hear of any disappointment surrounding the spring season! We do our best to set clear expectations surrounding our shipping timelines, as they can vary from season to season. To do so, we provide the seasonal shipping timeline at checkout for any new members joining, provide a seasonal shipping timeline which is accessible throughout our website, include our timeline in our FAQ section and post Live Warehouse Updates throughout the season which are always directly available in all member accounts. As noted in our shipping timeline updates, all renewing-members were shipped their Spring Boxes by mid-May :) Looking at your account, I can see your box was shipped within the promised timeframe! We hope you are enjoying all of your customized spring box goodies!

And yes! We do bring back past seasonal products :) Back by popular demand, these ‘Alltrue All-Stars’ are our community's favorites, selling out season after season. We decided to offer past favorites, largely based on feedback from the community, to provide a variety of options for every choice category. I should note, however, that we made sure every choice category included new item(s).

To share a bit more information about how we are curating boxes, Alltrue used to typically offer 2-4 customizable choice products in each seasonal box, with the remaining products being the same for all members (a get what you get option). Rather than reverting back this and to instead allow for plenty of variety, we brought back some member favorites in order to allow customization for all six items, as some members do love stocking up on a past favorite item! While Annual members always have the ability to customize each choice category, as a Seasonal Member our team works hard to try and ensure your box includes only new items, carefully reviewing your account box history before fulfilling your box. Of course, if there is ever a mistake and a repeat item is received that you do not need again, we encourage our members to reach out to our support team (help@alltrue.com) as we will always be happy to make it right.

Please note that every subscription can be canceled. Per our Cancellation Policy, Seasonal and Annual Members may cancel their membership(s) at any time before their next renewal date to prevent the subscription from renewing. There is no cancellation fee. We make sure to send renewal reminders prior to membership renewals. If you think there was an issue with receiving your reminder, please contact our support team so we can ensure your account is properly subscribed to our email list!

I do appreciate you bringing these display issues to our attention, and I can confirm our Engineering Team is working to have these updated :) If there is anything else we can assist you with regarding your membership or orders, please reach out to our support team as we are eager to help!

Resposta da Alltrue

5/06/2023

Hi Jenny,

Thank you for taking the time to leave us your feedback. We are so sorry to hear of any disappointment in the products received.

With a diverse community in mind (a beautiful mix of all ages, shapes, shades, lifestyles, and personal tastes), our Product Team spends countless hours carefully partnering with brands whom we can stand behind as they share our same ethical and sustainable standards. They do their very best to curate a seasonal box filled with lifestyle, skincare, home, and wearable products that appeal to the diversity of our community — delivering our members $250+ of exclusive, socially-conscious products. We take the guesswork out of finding these sustainable gems, discovering brands that are using business as a force for good.

We have a robust vendor vetting program to ensure our commitment to providing our members with the most ethical and sustainable products possible, available on our website at https://alltrue.com/impact/standards. I would invite you to read through this section of our site, so you can learn more about our standards and about the impact your membership has helped make— including what makes a product sustainable or socially-conscious! If you have a moment, please also take a peek at our Impact Reports for more in-depth information about commitment to ethical manufacturing, as well as list of recent products the impact the made, our code of conduct, and what we are working on in the future to continue offering sustainable, ethically made goods and more on our artisan partners.

And yes! We do bring back past seasonal products :) Back by popular demand, these ‘Alltrue All-Stars’ are our community's favorites, selling out season after season. We have decided to offer past favorites, largely based on feedback from the community, to provide a variety of options for every choice category. I should note, however, that we make sure every choice category includes new item(s).

To share a bit more information about how we are curating boxes, Alltrue used to typically offer 2-4 customizable choice products in each seasonal box, with the remaining products being the same for all members (a get what you get option). Rather than reverting back this and to instead allow for plenty of variety, we brought back some member favorites in order to allow customization for all six items. This has been a huge hit, as most members love stocking up on past favorite items! While Annual members always have the ability to customize each choice category, as a Seasonal Member our team works hard to try and ensure your box includes only new items, carefully reviewing your account box history before fulfilling your box. Of course, if there is ever a mistake and a repeat item is received that you do not need again, we encourage our members to reach out to our support team (help@alltrue.com) as we will always be happy to make it right.

It truly saddens us to hear you express quality issues, as we commit long hours to ensuring all products meet our standards. If there is ever an issue or damage to an item received in your seasonal box, please always feel free to contact our Community Support Team so that we can assist you! Additionally, one of the best avenues we have to know what you, the member, wants to see included in your box is through our Product Surveys. That means you can expect to receive an emailed product survey each season, asking you to rate certain items, or share what products you would like to see more of. If interested in participating, please email our support team to add you to the Product Survey list. This invaluable feedback helps us curate future boxes we hope our entire community will love.

Our team has reached out to receive additional information regarding your experience so that we may locate your Alltrue account — we look forward to connecting with you soon!

We hope our commitment to transparency and constant improvement is clear, and we would love to have your continued support!

Resposta da Alltrue

9/05/2023

Hi Ann,

Spring Boxes are actively shipping, and will continue to ship until mid-May. However, all Winter '23 Boxes finished shipping in February. If you did not receive your Winter ’23 Box for any reason, please be sure to reach out to our support team at help@alltrue.com. We will be happy to look into this further and make sure we get this sorted for you! :)

Resposta da Alltrue

5/06/2023

Hi Eileen! It makes us so happy to hear the products you have received through your membership have become your everyday life staples :) Thank you for believing in our cause and helping us make a difference in the world!

XO, Alltrue

Resposta da Alltrue

5/06/2023

Hi Laura, We understand the events that occurred earlier this year were very unexpected and we are terribly sorry if they impacted you in any manner. To provide a bit more information, Alltrue has been assumed under new ownership, but the brand our customers love isn’t going anywhere. Though exciting, this change in ownership was not anticipated. After a financially challenging spring, Alltrue filed for a voluntary bankruptcy alternative called an Assignment for the Benefit of Creditors (“ABC”) in April. This resulted in a complete halt in business while a 3rd party trustee assumed responsibility of the company, and was tasked with selling the assets in order to create the best possible outcome for its creditors to pay off debts owed, with the purpose of distributing the proceeds to pay off any existing debts. This past summer, Alltrue was purchased and is now in the hands of new ownership (that’s us!). It is important to note that all funds that were paid to the trustee to purchase Alltrue are being used to pay off debts owed from the previous ownership.

Due to the size of the financial liabilities from the prior business, the only customers whose previous orders the new ownership were able to assume and ship were for customers who had active membership plans which were set to renew at the time of the acquisition, and whose billing information was able to be transferred. All customers who had a membership with the previous owners received an email over the summer with the specifics of their account. This email also provided information in regards to the shutdown and how to receive any funds which may have been owed to them by the previous ownership. The liabilities incurred prior to the Assignment and subsequent acquisition are being administered by the Assignee and the Buyer does not have any role in overseeing or managing the claims process to address these liabilities. If you were one of the members unable to be retained, we recommend pursuing a chargeback with your financial institution or to pursue a claim as a creditor in the ABC. If you need a copy of this email, or a link to the general assignment, please be sure to reach out to our Community Support team.

We’re in awe of what Alltrue had been able to accomplish over the past 8 years, creating an incredible and engaged community, fostering meaningful partnerships with small businesses, artisan groups, and artists, and having made a tangible impact through fair wages, charitable giving, carbon offsets, and education. We’re hopeful that we’ll be able to give the mission a second chance, reviving Alltrue as a change-maker and trustworthy source of discovery and education for members and a supportive partner to those Alltrue seeks to empower.

Resposta da Alltrue

5/06/2023

We're always happy to help! Thank you for the kind review! XO, Alltrue!

Resposta da Alltrue

5/06/2023

Hi Katharina! Thank you for the five star review :) So happy our Community Support Team was able to successfully assist you. Thank you for believing in our cause and helping us make a difference in the world!

XO, Alltrue

Resposta da Alltrue

5/04/2023

Wow, thank you SO much for the glowing review! Our Community Support Team is always ready, willing and excited to help :) We're so grateful to have you as important member of the Alltrue Community — your membership matters, and its how we can make an impact in our world today! XO, Alltrue

Resposta da Alltrue

5/04/2023

Carrie,

We're so happy to hear our Community Support Team was able to get your account squared away! We're always here and happy to help! XO, Alltrue

Resposta da Alltrue

30/03/2023

Hi AP,

We are so sorry to hear of any damaged items in your Winter Box, how upsetting! We would love to make this right and replace any damaged products. Please be on the lookout for an email from our Support team shortly.

Resposta da Alltrue

5/06/2023

We are so excited to welcome you back Shari! Thank you for the glowing review, and we are so happy to hear our Community Support Team was able to successfully assist you.

XO, Alltrue

Resposta da Alltrue

30/03/2023

Hi Ashley :) We are so grateful you've been a member with us since our earliest days. Thank you for taking the time to share your thoughts in regards to our recent curations.

This Spring '23 season we have six choice categories, with a total of 32 different items being offered, making up a whopping 65 thousand possible box combination options — the most we've ever had! We are trying to offer as much choice as possible, and in doing so, we have also decided to offer past favorites in several of these product categories, largely based on feedback from the community, to provide a variety of options for every choice category. I should be sure to note that all six choice categories do have at least one brand new item, with most including many more.

To provide a bit more information about how we are curating boxes, Alltrue (formerly CAUSEBOX) prior to the past year or so, used to typically offer 2-4 customizable choice products in each seasonal box, with the remaining products being the same for all members (a get what you get option). Rather than reverting back to this during these shorter curation seasons since the acquisition, to allow for plenty of variety, we brought back some member favorites in order to allow customization for all six items, in case a member preferred to stock up on a past favorite item rather than simply be provided the new option. Additionally, this allows new members to self-select an item that was a past favorite item in a box.

That being said, now that we are having more and more lead time to curate the boxes (please note prior to the shutdown curations were planned 6+ months ahead of time) the plan is to continue to include plenty of new options in future boxes in each category (the ratio will continue to look different), while most likely continuing to include just a few past favorites each season as choice items based on feedback that some members love to choose these, while new members never had the option.

I hope this helps to provide a bit of insight, and please know we always make sure to pass along all feedback and suggestions. As always, if you decide a seasonal curation is not for you and that you prefer to skip a box, please email our Community Support Team for assistance at help@alltrue.com

Resposta da Alltrue

5/06/2023

Hi JC! Thank you for your review :) While we do our best to communicate our shipping timelines each season, as they can vary, we understand there is room for improvement! Alltrue remains committed to its founding mission to offer our community the best sustainable and ethical products, to inspire a life lived with intention. While all the things you love about Alltrue are remaining the same, we are excited to enhance the membership by improving core operations and shipping timelines — something our new ownership group has extensive knowledge of, and you, our community, has been asking for!

Resposta da Alltrue

5/06/2023

Hi Sam! Thank you for supporting small businesses through your Alltrue membership :) XO, Alltrue

Resposta da Alltrue

5/06/2023

Hi Betsy! Thank you for your continued loyalty. For 8 years, Alltrue was able to make an impactful difference — which could only have been done through the memberships you, and our entire community, supported.

We’re in awe of what Alltrue has been able to accomplish over the past eight years. We created an incredible and engaged community, fostered meaningful partnerships with small businesses, artisan groups, and artists, and made a tangible impact through fair wages, charitable giving, carbon offsets, and education. While there’s always work to do, we’re hopeful that we’ll be able to give the mission a second chance, reviving Alltrue as a change-maker and trustworthy source of discovery and education for members and a supportive partner to those Alltrue seeks to empower.

Alltrue remains committed to its founding mission to offer our community the best sustainable and ethical products, to inspire a life lived with intention. While all the things you love about Alltrue are remaining the same, we are excited to enhance the membership by improving core operations and shipping timelines — something our new ownership group has extensive knowledge of, and you, our community, has been asking for!

XO, Alltrue

Resposta da Alltrue

30/03/2023

Hi Imani! Thank you for being a longtime member with us (since 2018!!) and for taking the time to leave us a review :)

This Spring '23 season we have six choice categories, with a total of 32 different items being offered, making up a whopping 65 thousand possible box combination options — the most we've ever had! We are trying to offer as much choice as possible, and in doing so, we have also decided to offer past favorites in several of these product categories, largely based on feedback from the community, to provide a variety of options for every choice category. I should be sure to note that all six choice categories do have at least one brand new item, with most including many more.

Alltrue (formerly CAUSEBOX, as you know) prior to the past year or so, used to typically offer 2-4 customizable choice products in each seasonal box, with the remaining products being the same for all members (a get what you get option). Rather than reverting back to this during these shorter curation seasons since the acquisition, to allow for plenty of variety, we brought back some member favorites in order to allow customization for all six items, in case a member preferred to stock up on a past favorite item rather than simply be provided the new option. Additionally, this allows new members to self-select an item that was a past favorite item in a box.

That being said, now that we are having more and more lead time to curate the boxes (please note prior to the shutdown curations were planned 6+ months ahead of time) the plan is to continue to include plenty of new options in future boxes in each category (the ratio will continue to look different), while most likely continuing to include just a few past favorites each season as choice items based on feedback that some members love to choose these, while new members never had the option.

I hope this helps to provide a bit of insight, and please know we always make sure to pass along all feedback and suggestions.

Resposta da Alltrue

6/06/2023

Hi Courtney! Thank you for your review - we are so happy to hear you are enjoying your membership!

In case you did not know, one of the best avenues we have to know what you, the member, wants to see included in your box is through our Product Surveys. That means you can expect to receive an emailed product survey each season, asking you to rate certain items, or share what products you would like to see more of. If interested in participating, please email our support team to add you to the Product Survey list. This invaluable feedback helps us curate future boxes we hope our entire community will love.

XO, Alltrue

Resposta da Alltrue

6/06/2023

Liz, we absolutely love you! Thanks for being an important part of our powerful community!

XO, Alltrue

Resposta da Alltrue

6/06/2023

Hi Norma!

Thank you for taking the time to leave us your feedback.

Yes! We have been bringing back past seasonal products :) Back by popular demand, these ‘Alltrue All-Stars’ are our community's favorites, selling out season after season. We decided to offer past favorites, largely based on feedback from the community, to provide a variety of options for every choice category. I should note, however, that we make sure every choice category includes new item(s).

To share a bit more information about how we are curating boxes, Alltrue used to typically offer 2-4 customizable choice products in each seasonal box, with the remaining products being the same for all members (a get what you get option). Rather than reverting back this and to instead allow for plenty of variety, we brought back some member favorites in order to allow customization for all six items, as some members do love stocking up on a past favorite item! While Annual members always have the ability to customize each choice category, as a Seasonal Member our team works hard to try and ensure your box includes only new items, carefully reviewing your account box history before fulfilling your box. Of course, if there is ever a mistake and a repeat item is received that you do not need again, we encourage our members to reach out to our support team (help@alltrue.com) as we will always be happy to make it right.

It truly saddens us to hear you express quality issues. If there is ever an issue or damage to an item received in your seasonal box, please always feel free to contact our Community Support Team so that we can assist you! Additionally, one of the best avenues we have to know what you, the member, wants to see included in your box is through our Product Surveys. That means you can expect to receive an emailed product survey each season, asking you to rate certain items, or share what products you would like to see more of. If interested in participating, please email our support team to add you to the Product Survey list. This invaluable feedback helps us curate future boxes we hope our entire community will love.

We appreciate your continued support! XO, Alltrue