The team arrived on time, they were really professional and kind. They made the whole process easy going. They handle the boxes with care. Will definitely recommend.
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We had an good experience with this 2-man and van moving service. The team arrived on time, worked efficiently, and handled all of our furniture and boxes with great care. They were friendly, prof... Ver mais
A empresa respondeu
They were absolutely fantastic! I had only requested a driver, but he voluntarily helped with the loading. He also waited for a long time due to my delay without complaining or showing any annoyance.... Ver mais
A empresa respondeu
WARNING: this company cancelled on the morning of our move. Save yourself the stress of this happening to you and book someone else.
Informações sobre a empresa
Escrito pela empresa
When you move your house or business, there is nothing more important than having a good professional you can rely on. Amazing Moves are not only trusted relocation experts, but are also determined to give you the best moving experience you can imagine. Equipped with strength, confidence, positive attitude and reliable moving supplies, they can guarantee the successful and stress-free move you strive for. Book a relocation service in London on 020 3970 0488.
Informações de contacto
London, Reino Unido
- 020 3970 0488
- office@amazingmoves.co.uk
- www.amazingmoves.co.uk
4,1
Bom
241 opiniões
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Everything was quick and easy
Everything was quick and easy. I needed urgent help and Claudia was very helpful She wasted no time in booking everything for me. Derek was super helpful, no extra instructions needed and communication was super straightforward. Will definitely use them again if I plan to move.
17 de abril de 2026
Opinião espontânea
Resposta da Amazing Moves
Dear Abhimanyu Singh,
Thank you so much for your lovely review and for taking the time to share your experience with Amazing Moves.
We’re delighted to hear that everything was quick, easy, and straightforward, especially as you needed urgent help with your move. It’s wonderful to know that you were assisted by our senior agent, Claudia, who approaches every customer case with genuine care and is dedicated to providing the best possible support while arranging everything promptly.
We’re also very pleased to hear that our man and van mover, Derek, was helpful, easy to communicate with, and able to complete the job smoothly without needing extra instructions. Feedback like yours means a great deal to the whole team!
Thank you once again for choosing Amazing Moves. We would be very happy to help you again with any future move.
The Amazing Moves Team
It was an excellent amazing move just like the name of the company
I had an excellent experience with amazing move. The team was professional, efficient, and handled everything with great care. The whole process was very smooth from start to finish, which made a big difference during what can often be a stressful time.
As someone who is visually impaired, it was especially important for me to feel confident and supported throughout the move. The movers were attentive, respectful, and made sure everything was clearly communicated and well organized. I truly appreciated their patience and understanding.
I would highly recommend their services to anyone looking for a reliable and considerate moving team.
16 de abril de 2026
Opinião espontânea
Resposta da Amazing Moves
Dear SebastianoSutera,
Thank you so much for your wonderful review and for taking the time to share your experience with Amazing Moves.
We are truly delighted to hear that your move was excellent and that our team lived up to the name of the company. Moving can often be a stressful experience, so it is very rewarding to know that the process felt smooth, professional, and well organised from start to finish.
We especially appreciate your comments about the support, patience, and clear communication provided by the movers. It is extremely important to us that every customer feels confident, respected, and properly looked after throughout their move, and we are very pleased to hear that the team were attentive and considerate of your needs.
Your kind words mean a great deal to everyone at Amazing Moves. Thank you again for your recommendation and for trusting us with your move.
The Amazing Moves Team
These guys were amazing
These guys were amazing; nothing was too much trouble including dates and times; they even provided a back up crew at the last minute when we realised quite how much stuff we had to move! Thoroughly recommend them to anyone considering moving. They actually made it quite a fun day!
24 de março de 2026
Opinião espontânea
Resposta da Amazing Moves
Dear Steve,
Thank you so much for your fantastic review and for taking the time to share your experience with Amazing Moves.
We are delighted to hear that the team made such a positive impression and that nothing felt like too much trouble, from arranging suitable dates and times to providing additional support when it became clear there was more to move than expected.
It is especially wonderful to know that our crew helped make moving day feel smooth, well organised, and even enjoyable. Moving can often be stressful, so hearing that the team made it feel like a fun day means a great deal to us.
Thank you once again for your kind recommendation. We truly appreciate your trust in Amazing Moves.
The Amazing Moves Team
Fantastic service
Fantastic service, very helpful and hardworking. Would use again.
20 de março de 2026
Opinião espontânea
Resposta da Amazing Moves
Dear Natalie Melville,
Thank you for your kind review and for taking the time to share your experience with Amazing Moves.
We are delighted to hear that you found the service fantastic and that our team was helpful and hardworking throughout your move. Providing a reliable, efficient, and supportive service is very important to us, so your feedback is greatly appreciated.
Thank you once again for choosing Amazing Moves. We would be very happy to assist you again in the future!
We can't wait to be moving you again!
The Amazing Moves Team
I was let down at the last minute
I was let down at the last minute, and Amazing Moves stepped in when I needed them most. From start to finish, the whole process was second to none. I’ll admit I was a bit wary at first, but they quickly put my mind at ease.
Most importantly, the drivers arrived right on time, handled my new kitchen and appliances with great care during loading, and ensured everything was delivered safely to my home.
A special thank you to Rupil and his helper for their professionalism on the day, and to Kenneth for keeping clear and consistent communication throughout the entire process.
Highly recommended — a company you can genuinely trust. I will definitely be using them again.
25 de março de 2026
Opinião espontânea
Resposta da Amazing Moves
Dear Anthony White,
Thank you for your thoughtful review and for taking the time to share your experience with Amazing Moves.
We are delighted that we could step in at short notice when you needed assistance the most, especially after being let down at the last minute. We understand how stressful such situations can be, so it is truly rewarding to know that our team was able to put your mind at ease and deliver a smooth, reliable service from start to finish.
It is wonderful to hear that our drivers arrived on time and handled your new kitchen and appliances with great care during both loading and delivery. We will be sure to pass along your kind words to Rupesh, his helper, and our excellent support agent Kenneth for their professionalism and clear communication throughout the process.
Your recommendation and trust mean a great deal to us. Thank you once again for choosing Amazing Moves—we would be delighted to assist you again in the future.
The Amazing Moves Team
The two guys that turned up to help me…
The two guys that turned up to help me move out to my new flat did a perfect job. They turned up on time, were confident and careful with all my belongings and handled everything really well. I was apprehensive about calling a company from a google search, but everything well really well. Thankyou.
23 de março de 2026
Opinião espontânea
Resposta da Amazing Moves
Dear Tom,
Thank you for your kind review and for taking the time to share your experience with Amazing Moves.
We are delighted to hear that the two movers did a perfect job—arriving on time, working confidently, and handling your belongings with care throughout the move.
Providing experienced and confident service when handling our customers’ items is exactly what we strive for with every move. We understand that relocating to a new flat can be stressful, so it is especially rewarding to know that everything went smoothly and that our team helped put your mind at ease.
We also appreciate your trust in choosing us after finding our company through Google and entrusting us with your personal items, despite not having used our services before. It is a great pleasure for us to know that we did not disappoint you, made a strong first impression, and provided you with a positive moving experience.
Thank you once again for choosing Amazing Moves.
The Amazing Moves Team
Our experience was not good
Our experience was not good & for these reasons I wouldn’t recommend Amazing Moves:
Household possessions in storage for 3 months, AM cancelled a scheduled delivery date the night before delivery booked 3 weeks previously.
We were unable to schedule an alternative delivery date ‘due to operational reasons’, the onus being indicated on the storage provider to release our possessions.
After another month’s delay (after the move in date) was suggested we could only assume that our items had been lost or stolen & that AM weren’t telling us.
We managed to locate the storage provider in GL7 who couldn’t have been more helpful - they agreed to return the items to the London storage unit asap.
We were informed of the reason the items were held to ransom by the storage company, whom we located independently.
No management response (Maria responded, however some days she says she’s in charge, some days she says she has to refer to her boss) to our formal complaint using AM’s complaints procedure.
No contact with the boss of AM who apparently doesn’t speak to clients!
AM are very apologetic but have no accountability.
Similar AM storage stories recently on Trustpilot
There are some plus sides to our experience:
Although the removals guys aren’t the quickest, they are prompt, careful & friendly. Only one minor kitchen item broken.
Claudia was very helpful & had empathy of our situation returning long haul with 2 infants. (Maria facilitated her companies unprofessional behaviour, in our opinion).
The storage company were outstanding in liaising to make sure their end of the transaction was completed.
No charge for final delivery or storage charges after paying £2000 & having had possessions held to ransom does not compensate for misinformation & lies.
1 de março de 2026
Opinião espontânea
Resposta da Amazing Moves
Dear SamT,
We are very sorry to read about your experience and sincerely apologise for the frustration, inconvenience, and distress caused during the storage and delivery stage of your move.
We fully understand how upsetting it must have been to have a scheduled delivery cancelled at short notice, especially after your belongings had been in storage for several months and you were expecting them to be returned on an agreed date. We also appreciate how stressful this situation must have felt after returning with two young children and trying to settle back into your home.
The concerns you have raised regarding storage coordination, delayed delivery, communication, management response, and the handling of your formal complaint are all matters we take very seriously. We are sorry that you felt the responsibility was not handled clearly enough and that you did not receive the level of reassurance, communication, and accountability you expected from us.
We are pleased to hear that the removals team were prompt, careful, and friendly, that Claudia was helpful and empathetic, and that the storage company assisted in helping the situation move forward. However, we fully recognise that these positives do not remove the frustration caused by the delays, uncertainty, and communication issues you experienced.
Storage returns can involve coordination between several parties, including transport teams, access arrangements, and storage providers, but this should always be managed and communicated clearly. We regret that this was not your experience. Your comments have highlighted areas where our communication and internal escalation process should have been better, and we will use this feedback as part of our ongoing review of how storage returns, customer complaints, and delivery updates are handled.
Please accept our sincere apologies once again for the inconvenience and disappointment caused. We take feedback of this nature extremely seriously and remain committed to improving our processes so that customers receive clearer communication, stronger support, and a more reliable service throughout every stage of their move.
The Amazing Moves Team
Great experience
We had a great experience with the removal guys. They were efficient, friendly and worked hard. We ended up paying less than the quote as it didn't take so long, probably cause they were so good. Many thanks
12 de março de 2026
Opinião espontânea
Resposta da Amazing Moves
Dear Wendy Di Giovanni,
Thank you for your lovely review and for taking the time to share your experience with Amazing Moves.
We are delighted to hear that you had a great experience with our removal team and that the movers were efficient, friendly, and hardworking throughout the job. It is always our mission to make any moving booking we havem as smooth and stress-free as possible, so your feedback is very much appreciated.
We are also pleased that the move was completed quicker than expected and that the final cost was lower than the original quote. Fair and transparent pricing is very important to us, and we are glad this was reflected in your experience.
Thank you once again for choosing Amazing Moves. We truly appreciate your kind words and hope to assist you again in the future.
The Amazing Moves Team
Good move
It was a smooth experience with the team. So good and will use the service again and again.
Thanks!!!
Ololade Fayemi
10 de março de 2026
Opinião espontânea
Resposta da Amazing Moves
Dear Ololade Fayemi,
Thank you for your kind review and for taking the time to share your experience with Amazing Moves.
We are delighted to hear that your move went smoothly and that you were pleased with the service provided by our team. It means a great deal to know that everything was handled well and that you would be happy to use our services again.
Your feedback is truly appreciated, and we look forward to assisting you with any future moves.
The Amazing Moves Team
Do not store your property with this…
Do not store your property with this appalling company. I have been waiting 6 weeks for them to return my stuff and am still waiting. They have cancelled delivery last minute TWICE. No explanation.
11 de março de 2026
Opinião espontânea
Resposta da Amazing Moves
Dear Dom west,
We are very sorry to read about your experience and sincerely apologise for the frustration and inconvenience caused by the delay in returning your belongings from storage.
We fully understand how upsetting and stressful it must have been to wait several weeks for your property, especially after having delivery arrangements cancelled at short notice. This is not the level of communication or service we aim to provide, and we regret that you were left feeling unsupported and without a clear explanation.
Storage returns require careful coordination between availability, transport, access, and scheduling, but we recognise that this should always be communicated clearly and in good time. We are sorry that this was not your experience.
Please be assured that we take feedback of this nature very seriously. We will review the circumstances surrounding your storage return, the cancelled delivery arrangements, and the communication provided, so that we can identify what went wrong and improve how such matters are handled in future.
Once again, we sincerely apologise for the inconvenience and disappointment caused.
The Amazing Moves Team
Extremely professional
Extremely professional, efficient, quick, careful and polite. Fully equipped vans to look after your possessions. I was quoted for four hours, they did it in three so I only paid for the three hours. No dragging it out to get the four hours. Great guys, thoroughly recommend.
11 de março de 2026
Opinião espontânea
Resposta da Amazing Moves
Dear Jane,
Thank you for your excellent review and for taking the time to share your experience with Amazing Moves.
We are delighted to hear that you found our team extremely professional, efficient, careful, and polite throughout your move. Looking after our customers’ belongings properly is always a top priority, so it is great to know that the fully equipped vans and the care taken by the movers gave you confidence in the service.
We are also very pleased that the job was completed more quickly than estimated and that you were only charged for the actual time required. Fair and transparent pricing is very important to us, and we never want customers to feel that a job has been unnecessarily prolonged.
Your recommendation means a great deal to us, and we will be sure to pass your kind words on to the team involved.
The Amazing Moves Team
I was moving across country by myself…
I was moving across country by myself so needed some help, the 2 gentlemen who turned up were fantastic and loaded the van up with everything I asked them to load! They were so careful and experienced. Unfortunately I had broken down in my own vehicle travelling so had to ask them to move the furniture/items inside without me being there. I couldn't have asked for a better service. Before we left I asked them if we could put down floor protectors I had bought at the new place and they had, they had also made a conscious decision based on what the item/furniture was and what the boxes said with where to place them! Couldn't have asked for a better service- thank you!
7 de março de 2026
Opinião espontânea
Resposta da Amazing Moves
Dear Amy,
Thank you for your wonderful review and for taking the time to share your experience with Amazing Moves.
We are delighted to hear that our team was able to support you during such an important move, especially as you were moving across the country and handling so much on your own. It is fantastic to know that the two movers were careful, experienced, and attentive when loading your belongings, and that they followed your instructions throughout.
We are especially pleased to hear that, even though you were unfortunately delayed due to your own vehicle breaking down, the team continued to manage the move responsibly and thoughtfully in your absence. Taking the initiative to use the floor protectors and place items according to the furniture type and box labels shows exactly the level of care and consideration we expect from our movers.
Your kind words mean a great deal to us, and we are very happy that we could make a stressful moving day easier for you. Thank you again for choosing Amazing Moves.
The Amazing Moves Team
Great service
Great service! Booking process was friendly and straightforward. My expectations managed throughout. Guys arrived on time and we were all moved into an apartment on the 23rd floor without any hassle or damages. Would recommend this company and would use them again.
4 de março de 2026
Opinião espontânea
Resposta da Amazing Moves
Dear Janice Newton,
Thank you for your kind review and for taking the time to share your experience with Amazing Moves.
We are delighted to hear that the booking process was friendly and straightforward, and that your expectations were managed clearly throughout. Moving into an apartment on the 23rd floor can be a challenging job, so it is especially pleasing to know that the team completed everything on time, without hassle, and with no damage.
Your recommendation means a great deal to us, and we truly appreciate your trust in our company. We would be very happy to assist you again with any future move.
The Amazing Moves Team
Appalling Experience - continued failure to deliver goods
Absolutely appalling company and service, do not book by any means. I arranged for my storage unit to be delivered 2.5 weeks ago which they failed to deliver and are still not committing to a rescheduled date because of “operational scheduling issues”.
3 de março de 2026
Opinião espontânea
Resposta da Amazing Moves
Dear London 2,
Thank you for your further update, and we’re genuinely sorry this is still ongoing. You’re right to be frustrated. We also want to be transparent: we are currently experiencing operational scheduling issues, and that has contributed to the delay in confirming a date for completing your delivery.
That said, your belongings are safe and secure, and we want to put this right in a fair and practical way. We have stopped any storage charges from the time of your request until your items are delivered, as you should not be paying while this situation remains unresolved. In addition, once our scheduling issues are stabilised, we will deliver your goods at no charge and as a priority, and we are guaranteeing that.
Our office will continue staying in direct contact with you and provide regular updates until everything is sorted and your goods are back with you!
Again, we’re very sorry for the inconvenience and stress caused, especially around your move.
The Amazing Moves Team
Read reviews before you book & avoid!
My review of Amazing Moves would be to avoid at all cost. What is not made clear is that Amazing Moves doesn't have any vans or drivers, the jobs are all subcontracted to man with van for the lowest quote - some complete random person pitches up to move your furniture and possessions. You might as well use Shipley yourself! Their website is the most misleading load of rubbish I have ever read, generated by AI, talking about Amazing Moves in a dance context! Wish I'd noticed that first.
I booked a full pack service for the move out. The removal duo turned up with a dirty box van and absolutely zero packing materials. If I had not bought boxes and bags myself and pre packed some it would have been a complete disaster. The two men had no communication from Amazing Moves that this was required. While they were pleasant they were not professional packers by any stretch of the imagination just two lads with a van.
Getting the furniture back from their storage involved a delay of over a week, so we were sat in new flat without any of our belongings/furniture.
The delivery was then 4 hours late, with no updates until I called Amazing Moves. No apologies. Two more random men arrived and brought our possessions into the flat. They then demanded we pay them directly into their personal bank account because it was 7pm by now and the AM office was shut. We refused, because this had not been arranged with us, very intimidating to have to stand your ground with two men in the dark.
The amount of damage to our furniture due to careless storage and handling is heart breaking. All the furniture was in absolutely brand new condition when it left our flat, now has gouges, scratches and dents. I raised this with Amazing Moves and got an email back saying they would not investigate it until I paid the bill! Talk about blackmail.
Paid the bill in full, submitted the claim form and supporting images on 13th November, heard nothing so chased up on 15th December, heard nothing so chased up on 7th January. Then get a response saying they will pay out £100 for all the damage. This does not even cover the cost of my time submitting the claim and chasing it up! Took weeks to even pay this insulting amount.
In short I do not recommend, the service is misleading, I very much doubt that the staff are all vetted, they certainly are not professional movers and don't care about the damage that they cause. Certainly NOT AMAZING.
26 de fevereiro de 2026
Opinião espontânea
Resposta da Amazing Moves
Dear CJT1,
We are very sorry for the removal situation you have described and for the experience and inconvenience you endured.
Please accept our sincere apologies once again. We would still like to respond publicly and properly acknowledge the concerns raised.
We fully understand your disappointment with the service received, including the delays relating to storage delivery, the communication issues, the payment concerns, and the way the overall move felt managed. From what you have described, we appreciate why you were left disappointed and concerned, and we regret that your move did not feel properly handled from start to finish.
We can confirm that the matters relating to your move, including the teams and customer service agents involved, have been investigated internally. Amazing Moves has been established in the removals industry for many years, long before the recent use of AI-generated online content became common, and we take great pride in the reputation we have built over time. We also take every piece of feedback extremely seriously, especially feedback of this nature.
Where external or partner removal teams are used to assist with removals, they are expected to follow our service standards, communicate clearly, handle customers’ belongings with care, and act professionally at all times. We do not operate on a bidding system or allocate work purely on the lowest price. We have always worked with agreed rates and trusted teams, as it is important to us that the people handling our customers’ furniture and possessions are known to us and are expected to meet our standards.
The issues you have mentioned regarding packing materials, communication, delays, delivery timing, payment instructions, storage, handling of furniture, and the claims process are all matters we take seriously. Over recent years, we have been restructuring our customer support and customer care processes internally, while placing greater emphasis on monitoring each removal job more closely to ensure that any issues are properly investigated and addressed.
We do have a damage claims policy in place, and all damage claims require supporting evidence and internal review. However, we recognise that this process should always be handled clearly, fairly, and without unnecessary delays. As part of our ongoing improvements, we have worked to strengthen how customer concerns and claims are managed so that issues are reviewed thoroughly and resolved as efficiently and transparently as possible.
We have also strengthened our internal monitoring procedures to ensure that all teams involved in our removals are held to the standards our customers rightly expect. Your feedback has highlighted several areas where communication and service management should have been better, and we are sorry again for the frustration, inconvenience, and distress caused.
We will continue to use feedback such as yours as part of our ongoing efforts to improve how bookings, packing requirements, storage returns, delivery updates, partner teams, payments, and claims are handled in future.
The Amazing Moves Team
They are brilliant
They are brilliant. Very easy to book, transparent pricing, good communication by administrators Donna & another lady. The team of Vladimir & Emo did a great job of dismantling, moving and putting together all the furniture & appliances. Highly recommend them.
25 de fevereiro de 2026
Opinião espontânea
Resposta da Amazing Moves
Dear NM,
Thank you so much for your wonderful review. We’re delighted to hear you found the service easy to book, with transparent pricing and good communication throughout.
We’ll be sure to pass your kind words on to Donna and the rest of the office team, as well as to our top moving team of Vladimir and Emo. It’s great to hearing that the the dismantling, moving, and reassembling of your furniture and appliances at your new home, all went smoothly and to a high standard, as we are doing our best to provide our best!
Thank you again for the recommendation and for choosing Amazing Moves.
The Amazing Moves Team
Very helpful team
Very helpful team. Atrended on time friendly and considerate. Helped us move large items on 2 occasions. Would use again and highly recommend this service.
22 de fevereiro de 2026
Opinião espontânea
Resposta da Amazing Moves
Dear Dawna Lee,
Thank you so much for your review. We’re really pleased to hear the team were helpful, arrived on time, and were friendly and considerate throughout.
It means a lot that you’ve trusted us to help with moving large items on two separate occasions, and we’re delighted to know you’d use us again and recommend our service.
The Amazing Moves Team
Amazing Moves truly lived up to their name
Amazing Moves truly lived up to their name. The whole process was smooth, straightforward, and stress‑free. I booked through their website, which was user‑friendly and offered very competitive pricing. I received a call almost straightaway, and from that moment the team were incredibly attentive and professional.
Despite not having used Amazing Moves before, I felt completely reassured. They did exactly what we had agreed, with no fuss and no surprises. We’ve traditionally used another removals company for years, but this experience has completely won us over — we’ll be using Amazing Moves from now on.
A huge thank you to Alex for her fantastic communication and efficiency, and to Claudia for her help behind the scenes. A brilliant company providing an exceptional service.
10 de fevereiro de 2026
Opinião espontânea
Resposta da Amazing Moves
Dear Fiona Warden,
Thank you so much for this brilliant review. We’re genuinely delighted to hear the whole move felt smooth, straightforward, and stress-free, exactly how it should be.
It’s especially lovely to know that even as a first-time customer you felt reassured from the start, and that everything was delivered exactly as agreed, with no fuss and no surprises.
Hearing that we’ve won you over from a company you’d used for years is a huge compliment, and we truly appreciate the trust.
We’ll also make sure your thanks are passed on to Alex for her communication and efficiency, and to Claudia for her support behind the scenes, they’ll be chuffed to hear it.
The Amazing Moves Team
7+ YEARS USING ONLY THEM
They helped me for the third time in the last 7+ years, the men they sent me were very helpful, I duly packed the vast majority of my items were in same size boxes to make their work easy and they appreciated it a lot, and they were comfortable to carry some items that I didn't manage to pack or with odd shapes. Everything was professionally secured inside the van including lots of glass items like a console and coffee tables, they all arrived safe to destination.
24 de janeiro de 2026
Opinião espontânea
Resposta da Amazing Moves
Dear Francesco,
Thank you so much for this wonderful review and for choosing Amazing Moves time and time again over the past 7+ years. That kind of long-term trust means the world to us, and we genuinely don’t take it for granted!
We’re really pleased to hear the team were helpful and professional again and that everything was carefully secured in the van, especially the glass items, and arrived safely at your destination.
Also, a big thank you for packing so thoughtfully, keeping boxes consistent in size really does make a difference, and we’re glad the crew could step in comfortably with the last bits and the awkward-shaped items too.
It’s always a pleasure to help you move, and we’re truly grateful you continue to come back to us.
The Amazing Moves Team
Seamless experience throughout
Quick reply to the initial inquiry, clear communication, easy booking. The gentlemen doing the moving were nice and very careful with every piece they moved. Overall i cannot think of a single fault, very pleased with the service provided.
7 de janeiro de 2026
Opinião espontânea
Resposta da Amazing Moves
Dear Csaba Progli,
Thank you for the wonderful review! Delighted you found the process seamless from the quick reply and clear communication to the easy booking, and that the crew were friendly and careful with every item.
If you move again, you’re very welcome to request the same team and we’ll do our best to arrange it.
The Amazing Moves Team
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