I found the course to be rather simplistic and pedantic, with a lot of faults in the audio including overlapping of the same sections in places where they didn't line up with the course section. Ther... Ver mais
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Justine was very helpful. She answered my questions easily and in a manner that was completely understandable. She had information that I needed and explained it well. Justine was courteous, patient a... Ver mais
A empresa respondeu
I spoke with Rash to help resolve my issue, and his service could not have been any better. Rash truly understood my dilemma and went above to ensure my issue was resolved. In a time with most peopl... Ver mais
A empresa respondeu
Jestine was extremely helpful and patient. She knew exactly what to do to resolve my issue instead of my having to send emails and make many phone calls. I am pleased that she and your department we... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
American Safety Council is a leading online training provider offering state-approved driver education and traffic school courses, workplace safety training and continuing education programs that keep professionals and organizations compliant and credentialed.
Informações de contacto
225 East Robinson Street Suite 570, 32801, Orlando, Estados Unidos da América
- 1-800-393-1063
- info@americansafetycouncil.com
- americansafetycouncil.com
4,0
Bom
132 opiniões
Sem histórico recente de solicitação de opiniões
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Caryl was very friendly and helpful
Caryl was very friendly and helpful. She solved my problem very quickly.
10 de julho de 2026
Opinião espontânea
Resposta da American Safety Council
That's wonderful to hear, Bethany! We'll make sure Caryl knows her friendly and efficient service made such an impression. Thank you for taking the time to share your experience!
I was having trouble with my course…
I was having trouble with my course starting certification having the wrong information (twice), and Kie Wong was able to reset my information and also send it to escalation to get the information correct. They were super helpful and kind! TY
10 de julho de 2026
Opinião espontânea
Resposta da American Safety Council
Thank you so much, Shua! We're sorry for the trouble with your certification information — we're glad Kie Wong was able to get everything sorted out and properly escalated. We appreciate your patience and kind words!
Caryl was very nice
Caryl was very nice, friendly, and very helpful.
9 de julho de 2026
Opinião espontânea
Resposta da American Safety Council
Thank you for the lovely review, Joseph! We're thrilled to hear that Caryl made such a positive impression — her warmth and helpfulness are a true reflection of what we strive for at American Safety Council. We'll be sure to pass along your kind words to her. We appreciate your support!
My representative was friendly and…
My representative was friendly and efficient. She was able to provide a solution quickly.
22 de junho de 2026
Opinião espontânea
Resposta da American Safety Council
Thank you so much, Kerrin! We're so glad our representative was able to assist you quickly and efficiently. We appreciate your kind words and look forward to serving you again!
Jestin was awesome she stayed on the…
Jestin was awesome she stayed on the phone until the issue was resolved.
Thank you!
2 de julho de 2026
Opinião espontânea
Resposta da American Safety Council
Thank you for the wonderful feedback, Jazmine! We're so happy to hear that Jestin was able to stay with you until your issue was fully resolved. We'll make sure to share your kind words with her. Thank you for choosing American Safety Council!
Great spokesperson for this company! Ria!
Ria was very patient- and I do mean patient. Both my husband & I had a very frustrating experience trying to login in to our account once the course had been paid for. We started yesterday and finally gave up after resetting our password multiple times. Ria figured out that because we had taken this course in the past, it might be better to use our username instead of our email address. Even her voice kept me less agitated with the whole process. She is a great asset to her department!
1 de julho de 2026
Opinião espontânea
Resposta da American Safety Council
Thank you so much for the wonderful review, Michael! We're thrilled to hear that Ria was so patient and helpful in resolving your login issue. We'll make sure to share your kind words with her — she truly is a great asset to our team. We look forward to serving you both again!
Rachel at Jade learning went above and…
Rachel at Jade learning went above and beyond to help me figure out my CE'S for multiple states, in a timely and professional manner.
30 de junho de 2026
Opinião espontânea
Resposta da American Safety Council
Thank you for your kind words, Greg! We're so happy to hear that Rachel was able to assist you with your CE requirements across multiple states in such a professional and timely manner. We'll be sure to share your feedback with her. We appreciate your continued trust in us!
The individual named Kie responded day…
The individual named Kie responded day of to my concerns and gave me accurate up to date information and confirmation for what I needed before I took my final exam. They were very helpful and can’t thank them enough for their timely reply.
27 de junho de 2026
Opinião espontânea
Resposta da American Safety Council
Thank you for sharing this, Keisha! We're so glad Kie was able to respond promptly and provide you with the accurate information you needed before your exam. We'll make sure to pass along your kind words. Best of luck and thank you for choosing us!
Kie is great
Kie is fantastic and even remembered me from previous' days conversations. She was able to help me fix a problem and gave me great service.
26 de junho de 2026
Opinião espontânea
Resposta da American Safety Council
Thank you so much for the glowing review, Aviad! We're thrilled to hear that Kie went above and beyond — remembering your previous conversations and helping you solve the issue is exactly the level of service we strive for. We'll be sure to share your kind words with her!
Great experience
Great experience, very helpful especially Kie.
26 de junho de 2026
Opinião espontânea
Resposta da American Safety Council
Thank you, Kate! We're so happy to hear you had a great experience. We'll be sure to pass along your kind words to Kie. We appreciate you taking the time to share your feedback!
great support
We came across an issue that could have been detrimental, but Rie efficiently resolved it and was very quick and polite.
23 de junho de 2026
Opinião espontânea
Resposta da American Safety Council
Thank you so much, Lexi! We're so glad Rie was able to quickly and efficiently resolve the issue for you. We'll be sure to pass along your kind words. We appreciate your trust in us!
Rie gave me a prompt and thorough…
Rie gave me a prompt and thorough response and was very helpful.
23 de junho de 2026
Opinião espontânea
Resposta da American Safety Council
Thank you for the kind words, JJ! We're thrilled Rie was able to provide you with a prompt and thorough response. We'll be sure to pass along your feedback to her. We appreciate you taking the time to share your experience!
microphone issue
I was able to resolve my issue with the microphone and was able to continue with the course I am currently taking. Caryl was extremely knowledgeable and very professional and patient.
Very grateful for the great help I received.
23 de junho de 2026
Opinião espontânea
Resposta da American Safety Council
Thank you so much, A.M.! We're so glad Caryl was able to help you resolve the microphone issue and get back to your course. We'll be sure to pass along your kind words to her. We appreciate your support!
Kie helped me resolve my course issue…
Kie helped me resolve my course issue quickly as it got expired without me even starting it due to hectic schedule.
19 de junho de 2026
Opinião espontânea
Resposta da American Safety Council
Thank you, Ben! We're so glad Kie was able to help you get your course sorted out quickly. We know life gets busy — we're happy we could make it easy to get back on track. We appreciate your support!
Lady was very helpful Carly she helped…
Lady was very helpful Carly she helped me with couple things that were put in wrong and she fixed it and helped me out
17 de junho de 2026
Opinião espontânea
Resposta da American Safety Council
Thank you so much, Osiel! We're glad Carly was able to sort things out and get everything fixed for you. We'll be sure to pass along your kind words to her. We appreciate you taking the time to leave a review!
After completing the course in Jan…
After completing the course in Jan 2026, the certificate was suppsoe to be mailed; however, after multiple attempts over the course of 4 months, the certificate still hasn't been delivered, and I lost time and value from the 4 months of not having the ceritifciate. I reached out to the support group but they didn't answer my questions and the longer the certificate is missing the less time the certificate is valid for. Extremely poor customer experience, and waste of value
4 de janeiro de 2026
Opinião espontânea
False advertisement never received my…
False advertisement never received my certificate
12 de maio de 2026
Opinião espontânea
Resposta da American Safety Council
We’re sorry to hear about your experience and understand how frustrating that must have been. We would appreciate the opportunity to look into the issue with your certificate and help resolve it as quickly as possible. Please reach out to our support team with your account details so we can assist you further.feedback.
PLEASE DON'T USE THIS COMPANY
PLEASE DON'T USE THIS COMPANY - I wish I knew beforehand - I was almost done with the test and then missed a few questions on a section then they make you take the ENTIRE test again and not just the section where you answered incorrectly - not to mention it froze over the weekend and there is NO CUSTOMER SUPPORT on weekends when most people have the time to take the course - now I have to pay for another class and start from the beginning - awful company!!
4 de maio de 2026
Opinião espontânea
Resposta da American Safety Council
We’re really sorry to hear about your experience and understand how frustrating that must be.
Our courses follow regulatory requirements, which means in some cases failed assessments can’t be reset or unlocked.
We also apologize for the limited support availability over the weekend. Most of our support is available Monday through Friday, but we’ll take your feedback about weekend coverage into consideration.
We’d like to look into your situation—please respond to our Trustpilot request with your details so we can investigate and help.
False advertisement
Ii registed to take the 6hr defense course said no final exam after chapter they give u quiz dont fall for trap u fail the quiz after aylny chapter they lock u out and have to repay again to continue the course
22 de março de 2026
Opinião espontânea
Resposta da American Safety Council
We apologize for the delayed response, as our team has only recently assumed management of this Trustpilot business profile. While some time has passed, we would still welcome the opportunity to review your concerns and assist if support is still needed, please let us know.
This course is terrible in comparison to other companies
My husband is doing a defensive driving course through a different company right next to me and his experience has been so much better. He just glides through the modules. American Safety Council / Fusion A Certus Solution instead keeps logging me out and takes forever to load the next screen. There a million extra steps to get to the next page here, each with long loading times.
15 de março de 2026
Opinião espontânea
Resposta da American Safety Council
We apologize for the delayed response, as our team has only recently assumed management of this Trustpilot business profile. While some time has passed, we would still welcome the opportunity to review your concerns and assist if support is still needed, please let us know.
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