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Love, made timeless. Amora Keepsakes creates meaningful, high-quality pieces designed to capture life’s most special moments—crafted with care to last and tell your story.
3,5
17 opiniões
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Resposta da Amora
Hi Darren,
Thank you so much for taking the time to leave us a 5-star review!
We're really pleased to hear that you had an amazing experience with our service. It means a lot to our team to know that we were able to help and make your experience a positive one.
Thank you again for your support and for choosing Amora Keepsakes. We truly appreciate it and hope to assist you again in the future!
-The Amora Keepsakes Team
Effortless customer service
Great company would definitely buy again
Resposta da Amora
Thank you so much for your wonderful review! We're delighted to hear you had an effortless experience with our customer service. Your kind words mean a great deal to our team, and we're so pleased you'd choose to shop with us again. We look forward to welcoming you back in the future! 😊
-The Amora Keepsakes Team
Never buy from Amora Keepsakes! ❌🚩
I bought an ankle chain from @amorakeepsakes and the quality is absolutely appalling. It lasted a grand total of TWO days before the crystal fell right out. Absolute crap quality for an expensive item.
But what’s even worse is their shocking customer service and refusal to give me my money back on my card.
Look at the hypocrisy between what they promise on their website vs. what they actually do:
📖 Their Official Stated Policy:
"Defects or quality issues, of course, are always covered under our Damaged Items policy... We'll resolve this as quickly as possible, either with a replacement or a full/partial refund"
💬 Their Actual Response to Me:
"The resolution we are able to offer is a full refund in the form of store credit... This remains our final resolution in accordance with our policy."
They completely refuse to refund the money back onto my payment card, completely ignoring UK Consumer Law AND their own terms and conditions just to trap my money in their store.
Save your money and do not trust this site—appalling quality and they won't give you your money back when it breaks!
#AmoraKeepsakes #CustomerServiceFail #AvoidThisBrand #JewelleryReview #ConsumerRights #BadQuality
Resposta da Amora
Thank you for sharing your feedback. We genuinely value all customer feedback, as it helps us identify where we can improve.
We are very sorry that your experience did not reflect the level of service we aim to provide. After reviewing your case, we found that an administrative error during the handling of your enquiry resulted in an incorrect outcome being communicated to you. We recognise that this was frustrating, and we sincerely apologise for the confusion and inconvenience caused.
We have since reviewed your case and corrected the error. We take our obligations under UK consumer legislation seriously and are committed to ensuring our resolutions are handled fairly and in accordance with applicable consumer rights.
We appreciate you bringing this matter to our attention, as it has allowed us to review our internal processes and provide additional guidance to our customer service team to help prevent similar situations in the future.
Once again, we are sorry that your experience fell below the standards we strive to provide, and we appreciate the opportunity to put things right.
-The Amora Keepsakes Team
Superb customer service any questions were answered swiftly .The quality of the product is brilliant would recommend using this company to anyone . I have just put in my second order
Resposta da Amora
Thank you so much for your wonderful review!
We're delighted to hear you've had such a positive experience with both our customer service and the quality of your jewellery. It means a lot to us that you've already placed a second order, and we truly appreciate your trust and support.
We hope you love your new piece just as much, and we look forward to creating something special for you again soon.
-The Amora Keepsakes Team
I wouldn't recommend buying from this company based on my experience.
The item was marked as "dispatched", but 9 working days later the tracking still says it's waiting for the item to be received by the courier. This doesn't match what I was told, and I've been left wondering whether it has actually been sent.
The company presents itself as a UK business, so I expected much quicker processing and dispatch. Instead, I've experienced long delays with little clarity about what's happening.
If there are genuine delays, I'd much rather the company was honest and transparent rather than marking orders as dispatched before they've entered the courier's network.
Overall, this has been a disappointing experience, and I would think twice before ordering again.
Until the item actually arrives, I can't comment on the product itself—but the ordering and dispatch experience has been poor enough that I can't recommend the company.
Resposta da Amora
Thank you for taking the time to share your feedback. We sincerely apologize that your experience has not met your expectations.
We understand how frustrating it can be when tracking information does not update as quickly as expected. Once an order has been dispatched, tracking updates depend on the carrier's processing and scanning timeline. In some cases, there may be a delay before the first tracking event appears, even though the shipment is already progressing through the logistics network.
Our "dispatched" status indicates that your order has entered the shipping process. The timing of tracking updates is determined by the carrier and is unfortunately outside of our direct control.
We strive to provide accurate communication and a positive customer experience, and we're sorry to hear that we did not meet your expectations on this occasion.
Please contact our support team at support@amorakeepsakes.com with your order number so we can review your shipment, investigate the current status with our logistics partner if needed, and provide you with the most up-to-date information. We are committed to resolving your concerns and assisting you until your order has been successfully delivered.
Thank you for your patience. We appreciate the opportunity to address your concerns and restore your confidence in our service.
-The Amora Keepsakes Team
I almost didn't order because I saw a few reviews mentioning delays, but I'm so happy I went ahead. My anklet arrived, the quality completely exceeded my expectations, and it's honestly even prettier in person. It has such a beautiful sparkle and feels really well made. I've been wearing it every day since it arrived and have already had so many compliments. I'm already planning my next piece!
Resposta da Amora
Thank you so much for your wonderful review! We're so happy you decided to give us a chance despite seeing a few reviews mentioning delays. It means a lot to hear that your anklet exceeded your expectations and that you love its sparkle and quality. We're thrilled you've been receiving so many compliments, and we can't wait to help you find your next favorite piece. Thank you for your support and for being part of the Amora family!
I bought the Amora Anklet for my holiday and I'm honestly so glad I did. There was a slight delay because of their material manufacturer, but they kept me updated and it still arrived in time before I flew out. I've had it on ever since and I'm absolutely in love with it. It catches the light beautifully and sparkles so much in the sun. I've even worn it in the pool and at the beach and it still looks perfect. Definitely one of my favourite holiday purchases!
Resposta da Amora
Thank you so much for your wonderful review! We're delighted to hear that you love your Amora Anklet and that it arrived in time for your holiday despite the slight production delay. We truly appreciate your patience and are glad our team kept you updated throughout the process. It's amazing to know your anklet has held up beautifully, even at the pool and the beach! Thank you for choosing Amora and for sharing your experience. We hope it continues to sparkle with you on many more adventures!
STAY AWAY!!
Do not purchase from this company, took weeks to arrive, terrible quality and do not refund.
it went in the charity bag, best end to this.
Resposta da Amora
We're sorry to read this, and we understand how disappointing this experience must have been. Delays and quality concerns are things we take very seriously, and we never want a customer to feel let down.
To give some context: we experienced an issue with our stainless steel supplier that impacted fulfilment times across a number of orders. We made the decision not to switch to a lower quality material just to ship faster, because the quality of every piece matters deeply to us. That issue has since been resolved.
We're sorry we weren't able to turn this around for you sooner. If you'd like to discuss your order further, please don't hesitate to reach out to us at support@amorakeepsakes.com and we'll do our best to make it right.
-The Amora Keepsakes Team
DO NOT buy from this company. After seeing these reviews I am having the same experience. Although the company do reply straightaway to emails they just provide a standard line of asking you to check tracking and wait another 48 hours. I still haven’t received the item and am not getting anywhere.
Resposta da Amora
We're truly sorry to hear this, and we appreciate you being honest with us. You're right that asking a customer to keep waiting without a real resolution is not good enough, and we take that feedback seriously.
We want to make sure your order is properly looked into, not just followed up with a standard response. Please email us at support@amorakeepsakes.com with your order number and we will personally ensure this is escalated and resolved for you.
We're sorry for the frustration this has caused, and we're committed to doing better.
-The Amora Keepsakes Team
I purchased this beautiful bracelet from Amora, and I am absolutely in love with it! The craftsmanship is stunning, but the real magic happens when you step outside. It catches the sunlight perfectly and is incredibly sparkly, drawing compliments wherever I go. It feels high-quality, sits comfortably on the wrist, and adds the perfect touch of elegance to both casual and formal outfits. I highly recommend this piece if you want something that truly shines!
Resposta da Amora
Thank you so much for this beautiful review! Comments like yours genuinely make our day. We put so much care into every piece, so hearing that the craftsmanship and sparkle caught your eye (and everyone else's!) means the world to us. We hope you continue to wear it with joy for years to come.
-The Amora Keepsakes Team
If I could leave a 0 star I would!
Been waiting so long for my ankle bracelet and after numerous emails I’ve asked for my money back, but they keep saying sorry and I have to wait. Well I don’t want to wait any longer and I want my money back !
Resposta da Amora
We sincerely apologise for how long this has taken, and we completely understand why you're frustrated. This is not the experience we want for any of our customers.
To give you some context: we faced an unexpected issue with our stainless steel supplier, which is the material at the heart of every piece we make. Rather than fulfilling orders with a lower quality alternative, we made the decision to wait it out, because we refuse to send our customers something that doesn't meet our standard. That issue has now been resolved.
We hear you loud and clear, and we do not want you to wait any longer than you already have. Please get in touch with us at support@amorakeepsakes.com and we will make this right for you as a priority.
Once again, we are truly sorry for the frustration this has caused.
-The Amora Keepsakes Team
Bought the gold aklet, really happy with the sparkle! also the gift box and bag it came in were a lovely touch , will be ordering again.
Resposta da Amora
Thank you so much for your kind words! We're thrilled you loved the sparkle and that the gift box and bag added a special touch. We can't wait to have you shop with us again!
-The Amora Keepsakes Team
After a very long delivery time line !!!! ordered on the 12th May and delivered yesterday 2nd June I didn’t realise they are being made and shipped from China . The deliver driver hid them under a wheelie bin and just notified left in a safe place but no picture of where ??? After hunting round my gardens to no avail I had to reach out yet again to customer service who sent me the pics where it was ..
I really wanted to love the ankle bracelets and think these were definitely worth the wait .. But I’m really disappointed they are light weight and very cheap looking so over priced . I really want to say something positive as I don’t like leaving negative reviews but on this occasion I have to be really truthful and say they are not worth the price tag or the excessive wait .. I will finish on a positive note and say customer service are lovely .after many emails asking why the delivery was so long .. They always respond and quickly which is a great thing in times of automated responses
So the 1 star is for that .
Resposta da Amora
We're so sorry your experience with Amora fell short of what you deserved. We completely understand your frustration, and you're absolutely right to expect better.
To be transparent: we recently experienced a supply issue with our stainless steel manufacturer, which is the core component of all our jewellery. We could have switched to a lower grade material to fulfil orders faster, but that would have meant compromising on the quality we promise every customer, and that's something we're not willing to do. We've since resolved the issue, so this delay won't happen again going forward.
That said, none of that changes the fact that your experience was frustrating, and we genuinely want to make it right. Please reach out to us at support@amorakeepsakes.com and we'll make sure you're taken care of straight away.
Apologies again, and thank you for your patience and honesty.
-The Amora Keepsakes Team
I thought i hadn't received a confirmation email or tracking details so emailed and I received correspondence back by Mhay super quickly with all the relevant details. Wonderful customer service, I look forward to receiving my anklet. Thank you
Resposta da Amora
Thank you for the kind words! We'll be sure to pass on your lovely feedback to Mhay. She'll be so pleased to hear it. We hope you enjoy your new anklet!
-The Amora Keepsakes Team
I made a mistake on my order and emailed customer service to find a collation around my error. They came back to me within the same and was extremely helpful. New order submitted and I am looking forward to receiving my items.
Resposta da Amora
Thank you so much for this lovely review! We're glad our team could sort things out quickly for you. If you ever need anything, we're always here. We'd love to hear how everything turns out!
-The Amora Keepsakes Team
Great value, really unique pieces and fast shipping!
Resposta da Amora
Thank you so much, Dominic! We're thrilled you loved the pieces and that everything arrived quickly. Reviews like yours genuinely make our day — we hope to see you again soon!
The Amora Keepsakes Team
Amazing company with the cutest jewellery, there was an error (my fault) on my order and Mhay rectified this immediately, fantastic company to deal with, with quality products, and superb customer support
Resposta da Amora
Thank you so much, Ceeejay! We're so pleased Mhay was able to sort everything out quickly for you — we'll be sure to pass your lovely words on to her. Thanks again for taking the time to share this, it really means a lot!
The Amora Keepsakes Team
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