ANSgear.com Opiniões 

Terrible customer service and slow shipping. Ordered a tank described as hk army doom tank "neon green". First tank they sent me was the wrong tank (hex, not doom and not neon green) I told her if the doom one isn't neon green to send me the white one. After getting ahold of their customer service "Jesse" she informed me that I have to send it back in order for them to get me the tank I paid for, even though I had another order sitting at ANS  and asked her to put the correct tank in with that order and a return label, then I would ship the wrong tank back after I received it, plus I told her if I didn't send it back they could just charge me for it. I also told her I do not have a printer. She ignored my all my comments and emailed me a return label. So once again I contacted her telling her "I'm not buying a printer because of your mistake". She then informed me that she called a shipping place and had them print the label for me, alls I had to do was drop it off. I had to make a special trip to town to get this shipped back (almost 30 miles out of my way) got there and they charged me for the label. I went home and emailed her to just refund my money and I'll order from someone else (which was also ignored by jesse). So took 3 weeks to get the tank that I told them to refund and it came in the same green as the other one 😡. They have all these great words on their website "our main goal is the satisfaction of our customers." "By shopping at ANSGEAR.COM you are assured high quality customer service." "RELIABILITY
At ANSGEAR.COM, your satisfaction is of utmost importance to us." (yet everything I said or asked them to do was completely ignored). "PLEASANT AND EASY SHOPPING Experience" (100% the opposite of what my experience was).
Wasted my time and money and doesn't listen to customers at all. They just do what they want. Shop elsewhere like Lone Wolf paintball

I have never had a bad experience with this company. I would say the only downside to their website is their size charts, everything fits big so order small. Besides that they are the best paintball store you can find. An insane amount of products and options, so many things to customize my gear set. I have had many dealings with customer service regarding gun leaks, product defects, improper sizing, etc. they are always communicative and helpful. Most recently, I bought a marker OCT 2021, I ended up getting out to the field in mid JAN and there was a leak in the marker. I reached out to ANS customer service and they sent me a shipping label to get it to their shop, within a few days I received an email detailing the issues with the marker and what was corrected. They shot some paint through it, and are sending it back my direction and I’ll have it in a little under a week. For free. Not a dime out of my pocket besides the $8 for shipping to them.

Unprofessional. Terrible customer service--lazy and rude. They act like they are doing you a favor by letting you ordered from them. Also, I qualified for free shipping according to the rules on the site, but they decided to charge me anyway.
I will never use this company again and am currently searching for someone else to order from.

ANSgear has been my go-to since I began to paintball again in the last couple of months. Every item I have purchased has always arrived in perfect condition and all items were clearly packaged professionally. During this last purchase, there was a bit of an issue due to the shipment method, however, the customer service provided by Jesse was absolutely incredible. He was able to rectify the issue in record time and demonstrated a care for the customer that you don't always see. I will definitely remain a life-time customer of ANSgear.

Ans system auto fills address. So they ship packages to wrong address. Twice now even after calling and trying to correct the issue. Terrible customer service.

I ordered over $1,000 worth of gear. First, some of the order was on back order. I received my order with out the jerseys I ordered. When I called,I was told the jerseys were on 2-3 month back order. The pants we ordered didn't fit even though we used their size chart. Had to return the pants. Then we took one of the markers we ordered out to paintball.No pressure, balls would not fire. Called their customer service. They said since I loaded paint, even though the paint did not fire,it was a used gun and could not be returned. They tried to force me to return the marker to tippman for repair. They finally agreed to allow me to send it back to their facility for a tech to look at it. They have had the marker for 9 weeks. They said they get so many defective markers returned every day they can't tell me when my marker will be repaired or replaced. They tried to convince me to take back the broken marker and deal with tipmann. Don't do business with these clowns. They will take your money, sell you junk, and leave you with the junk.

Sent us defective gear. Got the RMA from th assuring me we would get a full refund. They ended up charginge a restocking fee to return totally defective equipment. Having to file a complaint against them to get the rest of my money. The paintball arenas in our area all warned us to avoid them due to this practice of theirs. Save yourself a headache and buy from someone else.

Terrible customer service. They make the customer pay return shipping for faulty products they sell. Then they make you feel like its your own obscure personal preference that is the problem, not the product. Buyer beware.

I have ordered with this company a few times and every experience was full off issues such as mismatched products a completely unsafe tank that was 138 bucks. And I had nothing but bad paintballs. Overall it’s just not worth the head ache and stress when there’s great company’s out there

I ordered $673 worth of equipment from ANSgear and the $30 trigger didn't work. It jammed my safety. I contacted them and asked about returning the trigger and they said it was a known issue and they would be happy to return the item, but I would have to pay for shipping and since I am on the East Coast, it may not be cost effective. Then they suggested that I sell the item locally. I might get more of my money back. Knowingly sell a defective item! Their best customer service advice was to sell a bad product to someone else and not tell them about it.

I told them I was unhappy about the situation and would at least like something for my trouble, even a sticker. They told me that they didn't have any promotional items at the time.

$673 order and they said screw you.

Is there no quality control when they ship out their products? Out of the 10 items I purchased totaling about $400, I received my order all in one package and was missing 3 items! Now I have to chase them through emails etc to find out when I will be getting my stuff or a refund. I don't plan to buy here ever again. I'd rather pay more than to deal with this hassle or incompetence. Poorly run operations.

I have been waiting for more then 3 months now for my order and the only response I received on my refund request is that they will send the items when they receive it.

Service its horrible. Make 2 orders on december 22 and 1 order on january 3. First order recieved wrong items. Second order missing 2 times which one of them where on back order and the other was discontinued, where never recieved any kind of notification of that. Third order one of the items where out of stock. Never again buying from them. NOT RECOMMENDED unless you wanna have my same experience. Good luck!!

I canceled my orders and never to deal with them again, because they sent me someone else order. I was nice enough to call.. They sent me a email mail to drop off the package to my local post office with no return label! Lol.. It was a FedEx package. I told them.. On another order, You sent me under sized paintball pants which cost me $22.00 to return back to you! and now you ask me to drive out of my way with no return label to a place who didn't deliver it to my home. Wake the f
Up! It gets better! In the email they state: when they receive the package back that was not mine. Only then they will ship mine to me! I was floored! Told them to cancel my order.. Told them if you don't send a mail carrier to my home to pick up your package that was not mine, I don't care. I had to explain to them that FedEx sent it and you need to tell them to pick it up. You cost me 22.00 dollars to return something that was not marked correctly on your site and charged me to return it. I got my paintball pants some where else. Buyers be ware, any delivery that is wrong will cost you not them.. Holding my product as ransom is bullshi.. And I will not use them ever again.. No sorry they don't care..

Ordered over $400 worth of gear on September 10th. Said on website that everything was in stock. After they automatically took the money from my account, half of what I ordered isn't in stock. Still haven't received my order. Also there "customer service " hours aren't what is posted. Says 8 but no one answers until after 11.

Ansgear good place to get paintball stuff. Note for ansgear, do not ship through FedEx. My package has been sitting in Tracy, ca for 5 days now. All my experiences with FedEx has been terrible. They have lost my package a few times. From the driver getting to my door and couldn't find it from getting lost while in transit. Don't use fedex..

Paid for USPS Priority Shipping. AnsGear site clearly shows my zone and it should take no more than 3 days. They shipping it out, sent me a notice, but now it's taking 5 days and they blame it all on USPS. I paid $28 extra for nothing. I use USPS Priority all the time and it's 2-3 days, anywhere in the USA from my home in Texas. AnsGear Customer Service folks are rude, rude, rude and refuse to help. No way to escalate. Only way is through some generic email or chat. Buyer Beware. I'll send the Paint Ball guns back and never do business with them again.

Called ANS gear explained to them that FedEx is incompetent delivery company and to drop it off at local Mail box company. The mail company excepts FedEx delivery and are great to work with. ANS gear didn’t follow up by calling FedEx to drop of at local mail company. I called ANS gear after FedEx first failed attempt and asked why they didn’t set it up with local drop off company. ANS gear didn’t care and will not shop with them again.
ANS GEAR ALL AROUND TERRIBLE CUSTOMER SERVICE !!!!!!!!!