Answer4u Opiniões 

495
•
TrustScore: 5 em 5

4,9

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

We’ve used Answer4u’s OOH call answering service for several years and have been pleased with the support they’ve provided. The team has always been helpful, responsive and professional when handling... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Fantastic support from Adam at A4U. Really needed something delivered at pace and Adam went WAY above and beyond to make it happen. This allowed us to demonstrate a really agile service capability t... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We’ve worked with other contact centre providers and Answer4U is the best thus far. We needed bespoke, personal and quite a complex script process. As always, a few challenges to get it to w... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Absolutely exceptional service. Our Key Account Manager, Dallas, has been great. They quickly understood exactly what we needed, a bit more than just an answering service, and we were live far quicker... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Call center
  2. também em
  3. Serviço de atendimento telefónico

Sobre Answer4u

Escrito pela empresa

Here at Answer4u we understand that trusting your business calls to a third party organisation can feel like a huge leap of faith.

Your customers will always be your number one asset so choosing the right partner to handle your calls is an important business decision that you will only want to have to make once. Having been in the telephone answering service business since 2004, Answer4u has the experience, technology and advanced infrastructure in place to make your final decision a reassuringly easy one.

Our experienced team is what makes us different.

Escrito pela empresa

The people you and your customers will connect with
We’re proud to have one of the highest staff retention rates in the call centre industry. That means we have a team of experienced call handling telephonists who understand how important that first call, and every call thereafter, can be. We operate as an extension to your business, treating your customers with the highest level of professionalism and expertise.
Technology – Supporting great people with great technology
By continually investing in the latest Call Centre technology you receive the best call handling service available. Our use of resilient technology infrastructure means our levels of service are never compromised and your answering service never suffers. All call handling aspects of your business are fully supported giving you peace of mind.

FREE 30 Day Trial Period

So you can experience a true reflection of the cost effectiveness and efficiency of our services, we offer a FREE trial period of up to 30 days.

So you can experience a true reflection of the cost effectiveness and efficiency of our services, we offer a FREE trial period of up to 30 days.
We 100% guarantee an uninterrupted, resilient service 24/7/365 for your business.

Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

495 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(495)

11 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Customer service is expectional

Customer service is expectional, our customers have very complex and timed contracts, the agents are very professional and have learnt about our products in turn allowing them to handle all our calls with confidence.

31 de julho de 2019
Opinião espontânea
logótipo da Answer4u

Resposta da Answer4u

Hi Deborah, thank you for the great feedback

Many thanks

Dallas

Classificada 4 em 5 estrelas

Good overall

We often experience a delay in receiving emails in order for us to return the call in a timely manner.

We have received feedback from our patients advising that they have been promised an appointment or informed to attend the practice and they will be seen, this happened on a day when we had no clinician on site.

26 de julho de 2019
Opinião espontânea
logótipo da Answer4u

Resposta da Answer4u

Hi Angie

Thank you for taking the time time to review our service.

I'm sorry you've experienced delays in getting emails especially as this is not a known issue for us. We send out thousands of emails daily and they are all sent immediately after the call ends. Obviously your own ISP can also affect email delivery therefore if you do have issues in future please let us know.

Its disappointing to hear comments that some patients have advised you about our service although I'm really surprised that our agents would make promises like this when they have no means of booking or confirming appointments. As always if you do receive negative comments like this please let us know and we can investigate what took place on the call and if we are at fault we will provide the necessary training to the agent concerned.

Kind regards

Adam

Classificada 5 em 5 estrelas

We have been using Answers4U for years…

We have been using Answers4U for years now.
They provide a great service which is tailored to our specific need.
All the staff are highly trained in the use of our specific script and are very professional.
Being able to offer a 24/7 help line to our customers really helps our business model.
Nick @ 2bm

24 de julho de 2019
Opinião espontânea
logótipo da Answer4u

Resposta da Answer4u

Thank you Nick for reviewing the service, as a long standing client its great to hear your feedback.

Many thanks

Dallas

Classificada 5 em 5 estrelas

Excellent

Excellent 24/7 service
Always available and polite.
Invaluable extension to our business.

22 de julho de 2019
Opinião espontânea
logótipo da Answer4u

Resposta da Answer4u

Thank you for your review Stuart

Classificada 5 em 5 estrelas

Fantastic Service

We have just signed up and are delighted with the service. The set up was easy and after a hour they was taking our calls.

If your a complex busy business I would urge you to consider this service it’s enabled us to focus on other aspects of our business while our clients are being attended too.

We will be upgrading our service shortly. Thank you very much for your Fantastic work.

4 de julho de 2019
Opinião espontânea
logótipo da Answer4u

Resposta da Answer4u

Thank you for taking the time to review of our service and we look forward to upgrading your account in the near future.

Many thanks

Dwight

Classificada 5 em 5 estrelas

We have been with Answer4U for several…

We have been with Answer4U for several months now and the service has been fantastic from initial contact and enquiries, through to dealing with customer support. It has been a most pleasant experience with your company thus far and we have been extremely impressed with the quality of service and professionalism off all staff, from account managers, sales and call handlers as have our customers. Keep up the great work!

21 de junho de 2019
Opinião espontânea
logótipo da Answer4u

Resposta da Answer4u

Thank you for the review, I'm pleased to hear the service is working well for you.

Many thanks

David Cross

Classificada 5 em 5 estrelas

A weight lifted from my shoulders!

I've been using Answer4u to answer all my calls for the last couple of months. Initially I was skeptical and protective because I started my business 10 years ago and in that time I've answered, or returned the missed, for every single call, but needs must so I gave them a go. I have been exceedingly impressed. The most important feature to me is their flexibility and willingness to accept they're not perfect and work with me to find solutions which I have found very easy to do. I feel like a large weight has been lifted from my shoulders and I like it alot!!

12 de junho de 2019
Opinião espontânea
logótipo da Answer4u

Resposta da Answer4u

Thank you for taking the time to review our service Adam.

It's very pleasing to hear how we've overcome your initial concerns about outsourcing your calls.

Many thanks

Dallas

Classificada 5 em 5 estrelas

Dallas is great

Dallas is great! She is always very accommodating and friendly

15 de maio de 2019
Opinião espontânea
logótipo da Answer4u

Resposta da Answer4u

Hi Emma

Thank you for your review, I'm pleased to hear you are being well looked after by Dallas your Account Manager.

Many thanks

David

Classificada 5 em 5 estrelas

Great service!

Great service, great staff and great solutions. Highly recommended!

10 de maio de 2019
Opinião espontânea
logótipo da Answer4u

Resposta da Answer4u

Thank you for taking the time to review the service.

Many thanks

Dallas

Classificada 5 em 5 estrelas

Emergency out of office numbers for clients

Answer4U provide us with two emergency out of hours numbers two of our biggest contracts can call. We tested the services and they are working well. Setting up the escalation list was easy and I can recommend this service.

7 de maio de 2019
Opinião espontânea
logótipo da Answer4u

Resposta da Answer4u

Thank you Linda for your review.

As a long standing client its great to receive such positive feedback about the service.

Many thanks

Dallas

Classificada 5 em 5 estrelas

Highly recommended

We have been working with Dallas and her team for many many years and have zero hesitation in recommending them. Great response time, strong capable team, delivering a great service and Dallas is an asset to the company; always a pleasure to deal with and jumps straight on to any requests we have. Thanks for everything

27 de março de 2019
Opinião espontânea
logótipo da Answer4u

Resposta da Answer4u

Thank you for your review Rebecca it's fantastic to receive such positive feedback from one of our longest standing customers.

Many thanks

David Chapman

Classificada 5 em 5 estrelas

Would and have recommended Answer4u to…

Would and have recommended Answer4u to any one, very good at what they do, excellent response times to any queries i have, customers of mine rate them

11 de março de 2019
Opinião espontânea
logótipo da Answer4u

Resposta da Answer4u

Hi Bob,

Thank you so much for taking the time to review the service.

Many thanks

Dwight

Classificada 5 em 5 estrelas

Great Company to work with

We have been working with Answer4u for 4 months now- they pick up calls from us 24/7 from around the world to help us provide an emergency support number for our customers.
It was a very straight forward process to establish the system and tweak to our needs and the delivery thus far has been excellent.

12 de fevereiro de 2019
Opinião espontânea
logótipo da Answer4u

Resposta da Answer4u

Hi Chris

It's great to hear how well the service is working for you.

Many thanks

Adam

Classificada 5 em 5 estrelas

Great

Complete what's required. Easy and quick to communicate with

12 de fevereiro de 2019
Opinião espontânea
logótipo da Answer4u

Resposta da Answer4u

Thank you for taking the time to review the service Laura.

Kind regards

Richard

Classificada 5 em 5 estrelas

Excellent service

Excellent service. I used this service to co-ordinate calls on a London maintenance contract to handle callouts out of hours

This worked well giving my non technical client a single point of contact to deal with his complex building with Answer-4u managing the calls to the right specialist.

I would certainly use this company again and highly recommend them

Steve Hopper Managing Director Citi FM Ltd

24 de janeiro de 2019
Opinião espontânea
logótipo da Answer4u

Resposta da Answer4u

Hi Steve

Thank you for taking the time to review our service.

Its always good to hear how well our service has works for our customers and we look forward to working with you again on future projects.

Many thanks

Adam

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