Answer4u Opiniões 

495
•
TrustScore: 5 em 5

4,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

We’ve used Answer4u’s OOH call answering service for several years and have been pleased with the support they’ve provided. The team has always been helpful, responsive and professional when handling... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Fantastic support from Adam at A4U. Really needed something delivered at pace and Adam went WAY above and beyond to make it happen. This allowed us to demonstrate a really agile service capability t... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We’ve worked with other contact centre providers and Answer4U is the best thus far. We needed bespoke, personal and quite a complex script process. As always, a few challenges to get it to w... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Absolutely exceptional service. Our Key Account Manager, Dallas, has been great. They quickly understood exactly what we needed, a bit more than just an answering service, and we were live far quicker... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Call center
  2. também em
  3. Serviço de atendimento telefónico

Sobre Answer4u

Escrito pela empresa

Here at Answer4u we understand that trusting your business calls to a third party organisation can feel like a huge leap of faith.

Your customers will always be your number one asset so choosing the right partner to handle your calls is an important business decision that you will only want to have to make once. Having been in the telephone answering service business since 2004, Answer4u has the experience, technology and advanced infrastructure in place to make your final decision a reassuringly easy one.

Our experienced team is what makes us different.

Escrito pela empresa

The people you and your customers will connect with
We’re proud to have one of the highest staff retention rates in the call centre industry. That means we have a team of experienced call handling telephonists who understand how important that first call, and every call thereafter, can be. We operate as an extension to your business, treating your customers with the highest level of professionalism and expertise.
Technology – Supporting great people with great technology
By continually investing in the latest Call Centre technology you receive the best call handling service available. Our use of resilient technology infrastructure means our levels of service are never compromised and your answering service never suffers. All call handling aspects of your business are fully supported giving you peace of mind.

FREE 30 Day Trial Period

So you can experience a true reflection of the cost effectiveness and efficiency of our services, we offer a FREE trial period of up to 30 days.

So you can experience a true reflection of the cost effectiveness and efficiency of our services, we offer a FREE trial period of up to 30 days.
We 100% guarantee an uninterrupted, resilient service 24/7/365 for your business.

Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

495 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(495)

11 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Really great service

We have been using Answer4U for about 6 months now. we have found them professional and diligent. The account manager is always on hand if we do have queries, which is a refreshing change. They were only too happy to accommodate the quirks in our business model so we are very pleased.

7 de março de 2023
Opinião espontânea
logótipo da Answer4u

Resposta da Answer4u

It is always great to hear positive feedback, thank you

Classificada 5 em 5 estrelas

See above comments

I just like to say its been a pleasure dealing with Answer 4U for the last 8 years. They have been very efficient and professional in their services to our organisation. I can really say we had no issues at all in all that time. I just hope other organisations learnt from this company about Customer Service.

The only reason we are leaving is because we have growth as a business and need a fully integrated system. We are truly sorry to leave.

Thanks again guys.

Johal Accounts Manager

20 de fevereiro de 2023
Opinião espontânea
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Resposta da Answer4u

It was great working with you and we wish you well for the future, many thanks.

Classificada 5 em 5 estrelas

Adam and the team worked hard…

Adam and the team worked hard to get their script in line with what our customers needed. Always easy to get in touch with when it comes to account changes.

8 de dezembro de 2022
Opinião espontânea
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Resposta da Answer4u

Hi Kieran, thank you for taking the time to review the service its always good to hear such positive feedback.

Classificada 5 em 5 estrelas

Professional and pro-active

I have worked with the marketing and management teams at Answer4U for around 7 years if not longer. I have always been impressed with their professionalism, attention to detail, as well as their pro-active can-do attitude. I look forward to continue working with them for many years.

25 de maio de 2022
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logótipo da Answer4u

Resposta da Answer4u

Thank you for the review Paul.

Classificada 5 em 5 estrelas

Answer-4u offers the account I look…

Answer-4u offers the account I look after with cover all year round. On top of the usual OOH cover, we can always divert our lines last minute when we need it the most.

Adam, our account manager, is always happy to help and very supportive with any changes we need to make to our scripts and also any last-minute changes to our rota.

Overall we are happy with the services provided by Answer-4u and support offered by Adam and the wider team

28 de setembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

We have been using Answer4u over the…

We have been using Answer4u over the last couple of years. We only need to use the service at certain points throughout the year when we are busiest. After having a call with Dallas we have come up with a plan that works best for both of us and it was very helpful. I have also spoken with a couple of other people over the phone and they have always been very helpful with whatever I have needed.

22 de agosto de 2022
Opinião espontânea
logótipo da Answer4u

Resposta da Answer4u

Thank you for reviewing the service.

Many thanks

Dallas

Classificada 5 em 5 estrelas

Answer4U have worked with us over a…

Answer4U have worked with us over a period of months to improve the service delivered and the experience our customers receive. I have found them to be open to new processes and suggestions and very easy to communicate with. Dallas in particular has embraced every change we have made and checks in regularly to ensure we are happy with the service being delivered

22 de agosto de 2022
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Resposta da Answer4u

Thank you for taking the time to review the service, its always good to hear positive feedback from our clients.

Many thanks

William

Classificada 5 em 5 estrelas

Consistently high service levels

The team at Answers4U has consistently delivered a high level of service and I would happily recommend them to any of my business colleagues and associates.

1 de agosto de 2022
Opinião espontânea
logótipo da Answer4u

Resposta da Answer4u

Thank you for taking the time to review the service.

Classificada 5 em 5 estrelas

Great service

I have been in communication with William M. several times regarding some of your services we are using and I'm fascinated by how our request were proceeded and executed in no time. Keep up the great work and service you are providing.

25 de julho de 2022
Opinião espontânea
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Resposta da Answer4u

Great to hear the service is working well for you, thank you for the 5 star review

Classificada 5 em 5 estrelas

Great company to work with

Great company to work with. Very supportive and knowledgable and always provide the best fit solutions.

3 de julho de 2022
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Resposta da Answer4u

Thank Darren, its always great to receive positive feedback

Classificada 5 em 5 estrelas

Great business to deal with

Great business to deal with. Over the last 14 years we have been both supplier and customer. In our comprehensive experience we have found A4u to be transparent with its purpose developed business offerings. Professionally trained , customer focused management and staff have made doing business stress free and beneficial to our business. Whole heartedly recommend.

1 de julho de 2022
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Resposta da Answer4u

Thanks Mark its been a pleasure working with you over the years.

Classificada 5 em 5 estrelas

Answer 4u are the perfect company to…

Answer 4u are the perfect company to be an extension of your business. They are efficient polite, clear and comfortable, it boost your confidence that your clients will be looked after when you are not around to pick up the phone.

30 de junho de 2022
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Resposta da Answer4u

Thank you for reviewing the Service Jenny

Classificada 5 em 5 estrelas

Have been excellent for us and dealing…

Have been excellent for us and dealing with our customers and have done everything and changed their script straight away when they have been asked to do so

30 de junho de 2022
Opinião espontânea
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Resposta da Answer4u

Many thanks for reviewing the service, its great hear positive feedback

Classificada 5 em 5 estrelas

Answer4u helped my business

Been with answer4u for numerous years and it's been a pleasure, regular emails showing the client who called details. Description off what they want and a number to call them back on. I was a sole trader and it projects a professional image. I'm sadly now having to finish due to a hereditary disability, I would have no problem recommending Answer4u. Many thanks for taking my calls over the years.

6 de maio de 2022
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Resposta da Answer4u

Thanks Colin, its great to hear positive feedback.

Classificada 5 em 5 estrelas

Dallas Dean is my contact and Key…

Dallas Dean is my contact and Key Account Manager at A4U. We have worked together on enhancing processes and the service provided. She is always willing to help and go the extra mile to provide a 5 start service. Thank you Dallas!

28 de abril de 2022
Opinião espontânea
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Resposta da Answer4u

Thank you for taking the time to review the service

Classificada 5 em 5 estrelas

We have always had great service

We have always had great service and the staff are always very helpful

11 de março de 2022
Opinião espontânea
logótipo da Answer4u

Resposta da Answer4u

Thank you Emma, I'm so pleased the service is working well for you

Classificada 5 em 5 estrelas

Great service

Great service , simple to set up and to close down , all calls efficiently handled and emails sent with SMS back up.

4 de março de 2022
Opinião espontânea
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Resposta da Answer4u

Thanks Sean, its always nice to hear feedback like this from our clients

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