Applesupport Opiniões 

I’ve been having an increasingly frustrating experience with Apple Support, and I’m wondering whether anyone else has encountered something similar.

I’m using a MacBook Pro with an M1 Pro chip, and I’ve been experiencing recurring issues with Sidecar, including severe performance problems and application crashes when using my iPad as a secondary display.

As a private tutor who relies on these devices for online lessons, this is a significant problem for my work.

I initially spent approximately an hour troubleshooting with Apple Support. Eventually, I was advised to back up my computer and reinstall macOS.

However, the technical problems aren’t even the most frustrating part anymore.

Every time I contact Apple Support, I seem to have to explain the entire situation again. Representatives repeatedly ask questions I’ve already answered, and the troubleshooting process feels like it’s starting from scratch.

To make matters worse, Apple Support has now arranged two callbacks that never happened.

Twice.

I’ve spent considerable time explaining my problem, following troubleshooting instructions, and arranging appointments, only to receive no call.

I’m genuinely confused about how a company that emphasizes its customer experience can provide such inconsistent technical support.

Has anyone else experienced missed callbacks or repeated troubleshooting with Apple Support?

Is there an effective way to escalate an existing case and get someone to take ownership of it?

Their Chat Bot was attempting to help with 1 Apple device, but gave me support for a totally different Apple device. It even admitted it screwed up. Apple Support is really failing and I am not sure I can trust them anymore. I am using a A.I. for support on my Apple device now.

Apple needs to explain ICloud jargon and use when asking customers to pay for iCloud storage. My texts were deleted without my authorization. Due to ‘syncing’ with the Cloud. Now the word ‘sync’ means info is here and somewhere else. If u are not ‘backing up’ u are still ‘synced’. WTF. why did the iCloud lose info and then ‘sync’ to my phone and delete info. On top of that some bozo over there told me to DISABLE ICLOUD CONNECTION AND DOWNLOAD. THANKS REPS FOR TELLING ME TO DOWNLOAD CORRUPTED INFO now I can’t even recover it.

1. I have recently purchased a new MAC and phone.
TAVON and ZAGREB from the Tampa International Mall helped me find the best devices for me. They explained everything at my level of understanding, step by Step
2. I have always received great apple support on the phone. Today I had a triple header: iPhone, MAC. and watch. KIA helped so much on the phone to make sure my devices were ok to erase and transfer my iWatch info.
GREAT SERVICE, They treated me as if i were the only person around and I know they were busy.

Had a 10:15 a.m. appointment to get my iPad mini 2 fixed it was stuck in recovery mode! After I couldn't fix it myself I contact Apple they simple made an appt for me at my nearest location. I arrived checked in was seen at the registered time. The young lady recovered my I
iPad to its original state with 20 min. People it's important for you to remember your password/sign in. Note: My iPad is over 10 yrs old, I use it specifically for my business/at home cameras/lighting applications. I did not want to purchase a new iPad at all, as I currently own two 'one for stated above and the 2nd for stress release GAMES etc'. Thank you Apple for truly coming through! I finally have updated all my security cameras and my iPad is holding a charge for hours.