Apprentus Opiniões 

780
TrustScore: 4 em 5

3,8

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 4 em 5 estrelas

Explains to me different ways in which to solve the same equations and makes me think before doing calculations. Asks for study material few days beforehand to prepare for the lesson and encouraging e... Ver mais

Classificada 5 em 5 estrelas

with Apprentus everything has been clear and straightforward. All good! Every now and then I get a new request from this platform, so it seems they are doing their marketing right. Totally recommend f... Ver mais

Classificada 5 em 5 estrelas

Apprentus est une plate-forme qui tient ses promesses.En tant que professeur d'arabe je suis ravie de mon expérience. La mise en relation avec les apprenants est simple et efficace, et j'ai pu dévelo... Ver mais

Classificada 5 em 5 estrelas

I just had my second lesson with Phillip, my English teacher. I am delighted to have found such a good teacher on Apprentus and it was not easy for me at 77 years old! I can practice my school English... Ver mais

Informações sobre a empresa


Informações de contacto

3,8

Bom

TrustScore: 4 em 5

780 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,8

Todas as opiniões

(780)

30 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Misleading (NEVER GOT MY REFUND)

I paid for the first 5 lesson under the promise that I wouldnt be charged the subscription fee and that I would get my money back if I dindt like the lessons or if something went wrong.

What they dont mention is that the money will be give back in credits on the platform and that they will deduct the subscription fee for any amount left.

My teacher moved to another country, a last minute decision according to her, and when I tried to get a refund of the remaining balance they refuse to pay the full amount.

BS. This website is a scam, and misleads people.

20 de outubro de 2022
Opinião espontânea
logótipo da Apprentus

Resposta da Apprentus

Dear Cleber, we found your information on our data base, and we also found out that you have been refunded both on the lesson you did not have and the sign up fee and you have been contacted to informed you about the refunds done. I invite you to update your review because it's a false claim and serious wrong accusation. I hope all is clear now, we will be looking forward to your reply.

Classificada 1 em 5 estrelas

Theft

I gave my first lesson and did not receive any money! It's just theft.

9 de junho de 2022
Opinião espontânea
logótipo da Apprentus

Resposta da Apprentus

Dear Maya,

We take payment processing very seriously and we want to assure you that this is not theft. There may have been a delay in processing your payment, however saying it's a theft is a very serious and unfair accusation so could you please provide us with your account details and any relevant information regarding the lesson in question so we can assist you further.

Thank you for bringing this to our attention and we apologize for any frustration caused.

Best regards,

The Apprentus customer service team

Classificada 4 em 5 estrelas

Teacher

As a teacher, I chose to work through apprentus for the safety it provides to me when a new student reaches out, and the rules are very clear if you spent the time to actually read them. I am a professional teacher so I know what applies, and I find it fair. I do have a small issue with the messaging, through. The messages take a long time to come, and then I reply immediately but it seems my messages take long too. Meanwhile the student might change their mind or find another teacher, which is really bad for me who does this full time. Also, my profile shows a very slow response to messages, but that's inaccurate. The customer service from apprentus is always good, but also takes a bit of time as well. Overall, I wish that this site expands more and solves these issues and it should be the best experience for both teachers and students.

18 de maio de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Poor user unfriendly website.

Poor user unfriendly website.

This website does not work as expected, appointments disappear randomly, although they were confirmed minutes ago, rendering in a situation where no one knows (teacher & student) when the next lesson takes place.

Next is the poor navigation in the whole website.
All information of importance should be centered in one location, that's not the case.

Although it looks tempting at first glance, in practice it's a poorly executed platform.

Cheers.

11 de janeiro de 2022
Opinião espontânea
logótipo da Apprentus

Resposta da Apprentus

Dear Marc,

We're sorry to hear that you have had a poor experience using our website.
Could you please try to reach us on the platform so we can help you?

Thank you for taking the time to share your experience with us and we hope to earn your trust and satisfaction in the future.

Best regards,

The Apprentus customer service team

Classificada 1 em 5 estrelas

No transparency at all!

They asked me if I wanted to teach for them and told me it was "completely free" for teachers. After a long search I found that students have to pay a commission, but they didn't want to tell me how that worked, so they are lying: they take some unknown part of the students money, which is the same as a commission for the teacher. I read here that they also charge a "membership fee" without saying that in advance. If they wanted to be transparent, they could say "We charge 10%, or we charge a monthly fee of..." or something like that, but they have no transparency at all and I absolutely don't like that.

28 de setembro de 2021
Opinião espontânea
logótipo da Apprentus

Resposta da Apprentus

Hello Koen,

I am really sorry to read your frustration because there is some kind of misinterpretation of how our system works.
I have sent you a message in your Apprentus inbox to clarify the commission and the membership fee. I am looking forward to your reply so we can solve this misunderstanding together.

Best regards,
Amal
Apprentus support team

Classificada 1 em 5 estrelas

What a lousy and expensive experience

What a lousy and expensive experience. Booked a package of 5 piano lessons and faced poor communication from the teacher, starting with incorrect address for the location of the lesson, and surprise cancellation charges when I asked to reschedule a lesson time. On top of this zero support from Apprentus. The teacher can apparently make up their own charges, and no where in the booking process does Apprentus make these charges clear. So I have ended up paying Euro 110 for one very mediocre lesson.

31 de julho de 2021
Opinião espontânea
Classificada 1 em 5 estrelas

Is this website genuine?

I used the website for the first time and booked a piano lesson. The teacher never arrived. She has now even deleted her profile page. Not even sure if this is a genuine company.

29 de julho de 2021
Opinião espontânea
logótipo da Apprentus

Resposta da Apprentus

Hi Tom, we absolutely are a genuine company. Did you send a message to our customer service team on the platform? They are great and really quick to reply if you have a problem.

Classificada 5 em 5 estrelas

Thank you for an amazing experience

I am very happy and feel fortunate to have been given the opportunity to have drawing lessons through your very efficient company by Sahand Saher from Bruxelles.
I am learning so much of technic and at the same time I enjoy the ability to express my personal perspective. Sahand has a unique talent to teach in a pleasant manner, yet very precise and at the highest level. Each lesson is a great elevation for me. I have improved my skills and abilities a great deal and cannot wait for the next lesson to come.

10 de julho de 2021
Opinião espontânea
Classificada 1 em 5 estrelas

Je n'ai pas eu mon paiement

Je suis un formateur chez Apprentus depuis trois ans, je déclare que c'est la deuxième fois qu'ils m'ont pas payé pour mes cours a temps la dernière fois ça été avec un retard de deux mois, en m'accusant que j'ai déjà reçue le paiement, même si j'ai envoyé mes relevés bancaires comme justificatif mais jusqu'à maintenant il ya toujours rien environ un mois de retard pour une somme de 250€.
C'est tellement frustrant :( , comme ça je perds vraiment trop d'énergie pour rien.

22 de junho de 2021
Opinião espontânea
logótipo da Apprentus

Resposta da Apprentus

Bonjour Yassine,
Cette réclamation est devenue récurrente, à chaque fois nous vous avons expliqué que votre paiement a déjà été fait, et nous vous avons envoyé les preuves (les ordres de paiements).
Soyez-en sûr qu'Apprentus procède au paiement chaque lundi, mercredi et vendredi de manière à ne rater aucun paiement !
Prière vérifier votre compte à nouveau, nous restons à votre disponibilité en cas de besoin.

Classificada 1 em 5 estrelas

Kindergarten

Just really bad..instead of just saying they don't have time the teacher(teacher?)can't make it.... passed the contact to another, who is interested but late than she passed to another than another... The same story.. without any real intention of giving any lessons.... I saw it immediately but I wanted to see for how long will they persist and they wont stop, like a small children

28 de maio de 2021
Opinião espontânea
Classificada 1 em 5 estrelas

Hallo universe,

Hallo universe,
enkele dagen geleden stelde ik mijn probleem voor aan een desbetreffende potentiële leraar, het gaat hier over digitale muziekproduktie,maar ik zit nog steeds te wachten op een antwoord, indien de boodschap is aangekomen kan ik enkel een "0" als appreciatie aan Apprentus geven
en anders is het een abuis dat niet juist was!
Het gaat over een leraar woonachtig in Adinkerke,

Robby Buvens

17 de abril de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Very happy with my experience with…

Very happy with my experience with Apprentus. Having had poor service from another provider, it was a pleasant relief to deal with a more honest and transparent company. The website was slightly confusing, but the charges are reasonable.

25 de março de 2021

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