Arctic Spas Opiniões 

203
TrustScore: 5 em 5

4,8

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Classificada 5 em 5 estrelas

Kieran came to repair (broken pump) and service our hot tub. He arrived on time and soon assessed the problem. He informed us to what needed to be replaced and what problems may occur, fortunately the... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Ben arrived today at the exact time he had rang to advise us, to view and fix an issue with our hot tub. A Very polite, friendly and efficient guy. He gave a thorough check all round and located the... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We booked a service and the experience was great. Our hot tub is pretty old and had a few problems, but our engineer (Kieran) was very friendly, honest and super helpful, with all the knowledge and p... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Kieran came to sort out our hot tub which has been off for a considerable amount of time. He was friendly, helpful and knowledgeable and got the tub up and running and sparkling for us. Arctic Spas ha... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de banheiras de hidromassagem

Escrito pela empresa

Celebrating 26 years of business here in the UK🎉 Arctic Spas hot tubs & All Wethaer Pools are known for being engineered for harsh climates, featuring energy-efficient designs, easy maintenance, and durable construction, with features like the FreeHeat™ system, Spa Boy Automated Water Care and Forever Floor. We’re extremely proud of being one of the longest running hot tub distributors in the UK. Our longevity is built on our customer service, our products efficiency and our advanced technologies.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

203 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

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Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

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4,8

Todas as opiniões

(203)

53 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Service Department Excellent

Kieran came to fix a leak in my hot tub today. He phoned to say he was on his way giving an arrival time. Professional and very helpful member of the service team who are always great to deal with.

24 de março de 2025
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Resposta da Arctic Spas

Hi Karen, and thanks for the excellent review. We'll pass this on to Kieran who will really appreciate it.

Kind Regards,

Team Arctic Spas

Classificada 5 em 5 estrelas

Recently brought the Eagle classic spa…

Recently brought the Eagle classic spa and upgraded it to custom with Spa Boy.
The process has been thorough, loads of communication. Very polite friendly professional staff (Roland & Clare @ Hartlebury)
The delivery and installation team were fantastic, again polite, friendly, professional and very knowledgeable. (Kieran & Paul)
Thanks All!

10 de março de 2025
Opinião espontânea
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Resposta da Arctic Spas

Thanks for the great feedback Sharna and we hope you're enjoying a soak later tonight. We'll pass your comments on to the team.

Kind Regards,

Team Arctic Spas

Classificada 5 em 5 estrelas

Great Service

Had a warranty visit from an Arctic Spas engineer today and could not fault the service and professionalism. He did a thorough job and could not recommend him enough. This is our second spa from this company and would highly recommend. Thank you

6 de março de 2025
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Resposta da Arctic Spas

Thanks for the feedback Kate, we really appreciate it. We'll pass this onto the team :-)

Kind Regards,

Team Arctic Spas

Classificada 5 em 5 estrelas

Excellent service

Excellent service - Heath did an excellent job servicing and cleaning our spa. He arrived on time and worked quickly and efficiently to complete the service. He did a very professional job and kept us informed throughout.

5 de março de 2025
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Resposta da Arctic Spas

Hi Sal, thank you for the great review. We'll pass your comments on to Heath as he'll really appreciate the feedback.

Kind Regards,

Team Arctic Spas

Classificada 5 em 5 estrelas

This was a free service as an apology…

This was a free service as an apology for a very poor first service on our Hot Tub (thank goodness for camera's on the property to prove this). Paul came to service and was really good, he gave such useful advice as well. He was very thorough and took his time to make sure we were completely happy this time, which we were. Thank you paul

14 de janeiro de 2025
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Resposta da Arctic Spas

Thank you for the feedback Justin, we really appracite it, and this will help us do better going forward.

We'll pass your comments on to Paul as well, who's one of our longest serving technicians.

Kind Regards,

Team Arctic Spas

Classificada 5 em 5 estrelas

Upgrading an Arctic Spa…

Heath and Paul turned up on time and were very pleasant and professional. They disconnected our 20 year old Arctic Spa and then we waited for the crane to remove the old Klondiker and then hoist the new hot tub from the road to our front patio. The crane was late but the removal of the old spa very quick and successful once it had arrived, as was the installation of the new. At all times Heath and Paul were very helpful and patient! Differences between old tub and new were quickly explained and the guys tidied up and left. A very stress free install - except for waiting for the crane!!! Definitely a good product backed up by a professional team!!

28 de fevereiro de 2025
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Resposta da Arctic Spas

Thanks Alan for the fantastic review. We'll be sure to pass your feedback on to Heath & Paul.

And thanks again for choosing Arctic Spas, we truly appreciate it.

Kind Regards,

Team Arctic Spas

Classificada 5 em 5 estrelas

Reliably Professional

As always, Kieran arrived on time and carried out the service to meet all our expectations! Reliably professional, looking forward to many months of trouble free hot tub use ahead of our next service!
Thanks again Kieran and Arctic Spas.

17 de fevereiro de 2025
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Resposta da Arctic Spas

Awesome review Glynn and we really appreciate it. We'll pass your comments on to Keiran also.

Kind Regards,

Team Arctic Spas

Classificada 5 em 5 estrelas

Easy service

Easy service, Kieran called at 9am exactly and informed me the precise time he would arrive. I was able to leave him in charge of sorting out the tub and everything, while I kept working remote. He serviced the pump as expected and even found the issue with the pressure in pump 1 without need to changing it! Nice going! Great service.

10 de fevereiro de 2025
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Resposta da Arctic Spas

Thanks Morgan for the excellent review, and we hope you're enjoying a soak this evening.

Kind Regards,

Team Arctic Spas

Classificada 5 em 5 estrelas

Great service and installation

Great service from Jordan in sales, Heath and Sam arrived on time for the installation and made sure they left with us knowing everything that we needed. Brilliant service

7 de fevereiro de 2025
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Resposta da Arctic Spas

Thanks for the brilliant review Rachel, we really appreciate it and will let the guys know.

Enjoy your first soak 😁

Kind Regards,

Team Arctic Spas

Classificada 5 em 5 estrelas

Artic Spa Midlands

Firstly, the product is fantastic and worth the cost. Even better was the whole experience from sales to installation to support. The sales person (Roland) who advised and helped without any pressure on the forcing the sale. The guys who came down to install were very efficient and advised on good tips and had it all ready for that evening. The after sales {Mat) is first class too. I think if you are looking for hot tub for health and pleasure reasons, this firm is highly recommended for customer.service. Am very very happy with the whole client experience.

6 de novembro de 2024
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Resposta da Arctic Spas

We truly appreciate your feedback and hope you've had plenty of use from your Arctic over winter.

Kind Regards,

Team Arctic Spas

Classificada 5 em 5 estrelas

Excellent service

Excellent service , customer service very good , engineer Heath was polite , efficient and very knowledgeable about the product ,very pleased 😀

14 de outubro de 2024
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Resposta da Arctic Spas

Thanks Sue, we'll pass your comments on to Heath.

Kind Regards,

Team Arctic Spas

Classificada 5 em 5 estrelas

Delivered today

Delivered today. Guys were great. Across field and up an extremely steep bank. Never faltered or spoke bout giving up. From non pushy sales with Roland saying that the tubs sell themselves to delivery can’t be faulted

24 de outubro de 2024
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Resposta da Arctic Spas

Thanks for the brillaint review and we hope you enjoy relaxing in your tub over the coming winter months. We'll pass your comments on to our team.

Kind Regards,

Team Arctic Spas.

Classificada 5 em 5 estrelas

Awesome, friendly service

Heath came to service our hot tub and could not have been more helpful.
Not only did he carry out the service, he explained what he was doing and gave us some really helpful advice at the same time.
Everything was left clean and tidy, all completed with a smile.
Great servive indeed!

16 de outubro de 2024
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Resposta da Arctic Spas

Hi Terry,

And thank you for the brilliant review, we'll pass your feebdack on to Heath, he'll really appreciate it.

Kind Regards,

Team Arctic Spas

Classificada 5 em 5 estrelas

Perfect get yourself one

From the start of the process to installation. The service was excellent. There was at no point any pushy selling just experience knowledge to ensure you brought what you needed for your property. Martine was great emailing through all I needed and advising of all ongoing costs. Roland did the site check and reassured me I had brought the right Spa and it was going in the correct space.

Installation day the two guys turned up on time and just got on with it advising me through out the process. They didn’t need me for anything. They spent ages leveling the gravel/stones. Then throughly explained the app the chemicals ( still sinking in) thank you Kieran and scott

7 de outubro de 2024
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Resposta da Arctic Spas

Thanks for the brilliant feedback Sam, we truly appreciate it and we'll pass your comments on to Kieran & Scott.

Hope you're enjoying a soak this weekend.

Kind Regards,

Team Arctic Spas

Classificada 5 em 5 estrelas

Scott came to service our Hot Tub…

Scott came to service our Hot Tub 20.09.2024 - Very friendly, and explained everything in detail as we have inherited the hot tub. Quick and professional service!

20 de setembro de 2024
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Resposta da Arctic Spas

Thanks for the feedback Jodie, Scott will really appreciate it.

Have a great weekend.

Team Arctic Spas

Classificada 5 em 5 estrelas

Hot Tub serviced, very good

Had my hot tub serviced today (13 September 2024) Keith and Sam from Warrington Arctic Spas were brilliant.

Very polite, friendly and knowledgeable, hot tub serviced and refilled plus any parts that needed replacing done efficiently.

Good job.
Would recommend Arctic Spas.

13 de setembro de 2024
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Resposta da Arctic Spas

Hi Christine,

Thank you very much for the feedback. We'll pass this on to the guys as I'm sure they'll apprecaite it.

Have a great weekend.

Team Arctic Spas

Classificada 5 em 5 estrelas

Kieran has been friendly

Kieran has been friendly, efficient, a very good job done servicing our spa.

9 de setembro de 2024
Opinião espontânea
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Resposta da Arctic Spas

Thanks for the feedback Sally, we really appreciate it and will pass your comments on to Kieran.

Kind Regards,

Team Arctic Spas

Classificada 5 em 5 estrelas

Thanks to Kieran

Kieran did an excellent job servicing my spa last month.

29 de julho de 2024
Opinião espontânea
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Resposta da Arctic Spas

Thank you Matthew for your excellent review. We'll pass your comments on to Kieran. Have a great weekend enjoyng your spa :-)

Kind Regards,

Team Arctic Spas

Classificada 5 em 5 estrelas

Very punctual and efficient delivery…

Very punctual and efficient delivery and set up of our new Spa. Great service from Paul and Sam.

2 de agosto de 2024
Opinião espontânea
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Resposta da Arctic Spas

Hi George,

And thanks for the great feedback, we'll pass this on to Paul & Sam. Enjoy your spa :-)

Kind Regards,

Team Arctic Spas

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