Arctic Spas Opiniões 

203
TrustScore: 5 em 5

4,8

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Classificada 5 em 5 estrelas

Kieran came to repair (broken pump) and service our hot tub. He arrived on time and soon assessed the problem. He informed us to what needed to be replaced and what problems may occur, fortunately the... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Ben arrived today at the exact time he had rang to advise us, to view and fix an issue with our hot tub. A Very polite, friendly and efficient guy. He gave a thorough check all round and located the... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We booked a service and the experience was great. Our hot tub is pretty old and had a few problems, but our engineer (Kieran) was very friendly, honest and super helpful, with all the knowledge and p... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Kieran came to sort out our hot tub which has been off for a considerable amount of time. He was friendly, helpful and knowledgeable and got the tub up and running and sparkling for us. Arctic Spas ha... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de banheiras de hidromassagem

Escrito pela empresa

Celebrating 26 years of business here in the UK🎉 Arctic Spas hot tubs & All Wethaer Pools are known for being engineered for harsh climates, featuring energy-efficient designs, easy maintenance, and durable construction, with features like the FreeHeat™ system, Spa Boy Automated Water Care and Forever Floor. We’re extremely proud of being one of the longest running hot tub distributors in the UK. Our longevity is built on our customer service, our products efficiency and our advanced technologies.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

203 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

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4,8

Todas as opiniões

(203)

53 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Hot-tub service and repair

Kieran let us know when he was on his way, arrived punctually and performed our hot-tub service very efficiently, including diagnosis and fixing of a fault. Would be happy to have him again.

25 de junho de 2025
Opinião espontânea
logótipo da Arctic Spas

Resposta da Arctic Spas

Thanks John for the great review. We'll pass this on to Kieran as he really appreciates the feedback.

Have a fantastic weekend.

Team Arctic Spas

Classificada 5 em 5 estrelas

Excellent service

Excellent service
Kieran & Ben installed our hot tub today. They are both very polite, knowledgeable young lads. The were very courteous and respected our property. They both explained everything to us and was very patient. They gave great advice & didn't leave until we were happy. They removed all the rubbish and helped replace the fence panel that had to be removed to get the spa into the garden. Thanks Guys.

16 de junho de 2025
Opinião espontânea
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Resposta da Arctic Spas

Thanks for the great review Chris, Kieran & Ben will really apprecaite it. Hope you're enjoying a soak this evening :-)

Kind Regards,

Team Arctic Spas

Classificada 5 em 5 estrelas

Above and beyond Kieran serviced our hot-tub

Kieran service our hot-tub. he was courteous and explained any necessary work. Job completed swiftly and it was clear he had checked everything on the schedule. What impressed me was that he wanted me to check the app as he got ready to leaveand when I mentioned what it said had a red flag. he manuall checked what the tub state was and then replaced a part he suspected was in error. Great customer service above and beyond. He also suggested an accessory to help me. I have since purchased item.

9 de junho de 2025
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Resposta da Arctic Spas

Thank you Candwin for the great review. We'll pass this on to Kieran as he appreciates the feedback.

Kind Regards,

Team Arctic Spas

Classificada 5 em 5 estrelas

Great knowledge and talked me through…

Great knowledge and talked me through in detail what the service involved. Very tidy and left the tub in tip top condition.

30 de maio de 2025
Opinião espontânea
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Resposta da Arctic Spas

Thanks for the feedback Mark, we will pass this over to our technicians. Have a great weekend :-)

Kind Regards,

Team Arctic Spas

Classificada 5 em 5 estrelas

Kieran inspected and serviced our hot tub

Kieran inspected and serviced our hot tub today what a lovely man he explained l the steps as to what he was doing and so helpful about answering our questions thank you Kieran will book you in for next years service many thanks Charlie and Wayne

30 de maio de 2025
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Resposta da Arctic Spas

Hi Charlotte, and thank you for the great review. We will pass this on to Kieran as he really appreciates the feedback.

Have a superb weekend and enjoy a soak in your tub!

Kind Regards,

Team Arctic Spas

Classificada 5 em 5 estrelas

Service Visit

Kieran the engineer who attended to carry out the service and fix the issues we were having with our hot tub explained in detail the problem and replaced only the components that needed replacing.

22 de maio de 2025
Opinião espontânea
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Resposta da Arctic Spas

Thanks for the great feedback, we shall pass this on to Kieran as he really appreciates it. Have a great weekend enjoying a soak in your tub.

Kind Regards,

Team Arctic Spas

Classificada 5 em 5 estrelas

Heath and Sam wonderful service

Heath and Sam came to reinstall my hot tub at my new house. The service was amazing. They positioned it in the best spot and got it connected up. Sorry it’s taken me so long to leave the review our beloved dog tossed the rainbow bridge later that day. The guys were amazing.

23 de abril de 2025
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Resposta da Arctic Spas

Hi Lance and thank you for the excellent review and we hope you're all settled now in your new home. We are also truly sorry to hear about your four legged friend.

We will pass your feedback on to Heath & Sam as the guys really appreciate it.

Kind Regards,

Team Arctic Spas

Classificada 4 em 5 estrelas

Heath and sam

Heath and sam , excellent, even worked through a thunder storm .hot tub serviced and fixed.
Thank you, .

12 de maio de 2025
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Resposta da Arctic Spas

Hi Paul, and thank you for the brilliant review. We will pass this on to Heath & Sam as they really apprecaite it.

Kind Regards,

Team Arctic Spas

Classificada 5 em 5 estrelas

Seamless experience

Adam was great, very knowledgeable and couldn't do any more to help us. Both Roland and Adam were great at install, easy process and went very smoothly.

Would recommend to anyone looking to make this investment.

10 de maio de 2025
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Resposta da Arctic Spas

Thanks for the excellent review, we will pass your feedback over to Adam & Roland as they truly appreciate it. Hope you're enjoying a soak this weekend in your new Arctic :-)

Kind Regards,

Team Arctic Spas

Classificada 5 em 5 estrelas

A big thanks to Adam at Artic Spa…

A big thanks to Adam at Artic Spa Rosebank Scotland my hot tub was delivered today very smooth transition Adam kept us posted from the day we ordered to the day he installed the hut 10 out of 10 thanks Gary and Alison.

9 de maio de 2025
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Resposta da Arctic Spas

Thanks for the great review Gary, we'll pass this on to Adam as he will really appreciate it. Enjoy your new Arctic Spa!

Kind Regards,

Team Arctic Spas

Classificada 5 em 5 estrelas

Heath

Heath, as always did a great job for me. Cannot recommend him
Enough!!

7 de maio de 2025
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Resposta da Arctic Spas

Thanks for the great feedback Mark. We shall pass this on to Heath. Have a superb weekend enjoying your tub.

Kind Regards,

Team Arctic Spas

Classificada 5 em 5 estrelas

Friendly, efficient service

Heath serviced & repaired my Artic Fox hot tub today. He was so friendly, knowledgeable and efficient. Hot tub now up and running.

1 de maio de 2025
Opinião espontânea
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Resposta da Arctic Spas

Thank you C Smith for your excellent review. We'll pass your feedback on to Heath as he truly appreciates it.

Have a great weekend.

Team Arctic Spas

Classificada 5 em 5 estrelas

Thank you Arctic Spas.

The service we have had from Arctic Spas over the past 12 years, or so, has been great. Today we had our last drain down and service as the tub is being sold with our house. Kieran came today, yet another extremely polite, efficient and knowledgeable engineer a credit to the company. Thank you Arctic Spas for years of wonderful service.

23 de abril de 2025
Opinião espontânea
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Resposta da Arctic Spas

Hi Lou, and thank you very much for the great review. We'll be sure to pass your comments on to Kieran as he really does appreciate them.

And we wish you all the best with your house move and getting settled into your new home. Maybe we'll see you again some day for a new spa 😁

Kind Regards,

Team Arctic Spas

Classificada 5 em 5 estrelas

Lovely friendly service by Heath and…

Lovely friendly service by Heath and Sam today many thanks

22 de abril de 2025
Opinião espontânea
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Resposta da Arctic Spas

Hi Audra, thank you for the brilliant review. We'll pass your details on to Heath & Sam as they truly apprecaite it.

Kind Regards,

Team Arctic Spas.

Classificada 5 em 5 estrelas

Even though they did not tell me the…

Even though they did not tell me the Core Grizzly tub is not designed for extreme hot and cold climates, they covered replacing the outside panels due to cracking 4 years later. Very impressed . Lillooet gets +30 to +40 in the summer and -25-30 in the winter so that tub is not suitable. They stand behind their product 👏👏

16 de abril de 2025
Opinião espontânea
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Resposta da Arctic Spas

Thanks for the feedback Bob. Can we just check which dealership you dealt with so we can pass on your comments as they'll apprecaite it.

Kind Regards,

team Arctic Spas

Classificada 5 em 5 estrelas

Hot tub

The inflatable hot tub was delivered on time and set up. The staff (Kieran and Ben) were very friendly, professional and courteous. All questions were answered. Everything was tidied away, overall a very good experience. Thoroughly recommended.

10 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Kieran and Ben installed our spa today

Kieran and Ben installed our spa today. What can I say, they were on time, knowledgeable, efficient, polite, friendly and took their time making sure everything was just perfect and that we had detailed instructions on keeping the spa running efficiently before they left. Couldn’t be happier with their service. Thank you!

10 de abril de 2025
Opinião espontânea
logótipo da Arctic Spas

Resposta da Arctic Spas

Thanks Brian for the excellent feedback, we'll pass this on to the guys as they really appreciate it.

Kind Regards,

Team Arctuc Spas

Classificada 5 em 5 estrelas

Kieran = 5 stars for good reason…

Kieran is getting a lot of 5 star reviews for good reason. Our hot tub was serviced with the level of professionalism that exceeded our expectations. He arrived on time, was courteous, thorough, and his knowledge and experience was evident. Throughout the service Kieran kept us informed of the service plan, progress, and details on the few parts that needed to be replaced with additional information on what do do if X happens in future. Kieran ensured that we got value for money from the service.
Many thanks... obviously, from me, highly recommended.

4 de abril de 2025
Opinião espontânea
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Resposta da Arctic Spas

Thanks Mr Morris, that's superb feedback and we'll get that over to Kieran as he really appreciates the reviews :-)

Have a great weekend.

Team Arctic Spas

Classificada 5 em 5 estrelas

Kieran came to service my hot tub…

Kieran came to service my hot tub today. He phoned to say he was on his way giving an arrival time. Professional and very helpful member of the service team together with Mat who is always very helpful and knowledgeable . Thank you both.

2 de abril de 2025
Opinião espontânea
logótipo da Arctic Spas

Resposta da Arctic Spas

Thanks Nigel for the superb feedback, we'll pass this on to Kieran & Mat. Hope you're enjoying a soak later today 😎

Kind Regards,

Team Arctic Spas

Classificada 5 em 5 estrelas

Hot tub service

Heath arrived today to service our hot tub. He was very polite, friendly and professional. Heath called me when he was on his way and gave me a ETA. He arrived on time and got straight to work. He answered all our questions and it is clear he is full of knowledge. Thanks again Heath.

26 de março de 2025
Opinião espontânea
logótipo da Arctic Spas

Resposta da Arctic Spas

Hi Alan, thanks for the great feedback. Hope you're looking forward to a soak this weekend and we'll pass your review on to Heath.

Kind Regards,

Team Arctic Spas

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