Always very helpful customer service! Very pleased with our Atlantis water softener which we've had for eight years. EXCELLENT SERVICE! Service engineer very polite and helpful.
A empresa respondeu
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Leia as opiniões dos outros
Lovely man in the phone arranging the visit. Jake ( engineer) was prompt, polite & professional. He fixed the problem and serviced the machine even though that wasn’t part of the plan, as the mac... Ver mais
A empresa respondeu
From initial contact, booking and then work carried out, all went well. Engineer arrived on time, was professional, efficient, knowledgeable and helpful. The unit was repaired, serviced and back u... Ver mais
A empresa respondeu
Great company. Purchased a unit. Some intermittent issues. They sent someone on time. Offered a date that worked for me. Chap was knowledgeable. Worked diligently until the issue appeared to be fixed.... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
We are a UK based manufacturer of water softeners. All of products benefit from continued support from our own dedicated service department.
Informações de contacto
Unit 3a Homefield Road, CB9 8QP, Haverhill, Reino Unido
- 01440761500
- info@atlantis-uk.com
- www.atlantis-uk.com
4,9
Excelente
206 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent service from booking to…
Excellent service from booking to thorough service carried out.
10 de março de 2025
Opinião espontânea
Resposta da Atlantis Water Softeners
Thank you very much. It's greatly appreciated. We look forward to assisting you again in the future
Resposta da Atlantis Water Softeners
Thank you Tony. Greatly appreciate your kind words
First class service given by your service
First class service given by your engineer today thought there was as slight leak in the unit the reason for call-out during the service the problem was found and corrected.Very pleased with the attention give by your engineer
13 de janeiro de 2025
Opinião espontânea
Resposta da Atlantis Water Softeners
Hello Rodney
Thank you for your kind review. I will ensure the engineer who attended is told how pleased you were with his service.
Came to fix my 9 year old machine
Came to fix my 9 year old machine. The problem was quickly discovered and 2 parts were replaced. Machine serviced and functioning properly. Knowledgeable, efficient and friendly. Thank you.
11 de dezembro de 2024
Opinião espontânea
Resposta da Atlantis Water Softeners
Hello Julia. Thank you for your very kind review. Have a lovely Christmas and a Happy New Year.
Very helpful and efficient service
9 de dezembro de 2024
Opinião espontânea
Resposta da Atlantis Water Softeners
Thank you so much Christine. It is very much appreciated
On time ,polite .and informative
On time ,polite .and informative. Thankyou.
2 de dezembro de 2024
Opinião espontânea
Resposta da Atlantis Water Softeners
Thank you Robert. Greatly appreciated
Prompt efficient service
Prompt efficient service. Fault quickly resolved and part replaced.
21 de novembro de 2024
Opinião espontânea
Resposta da Atlantis Water Softeners
Hi Clive
Thank you for taking the time to leave such a positive review. We're happy we were able to resolve the issue for you.
Great service
Great service
Knowledgeable engineer
No complaints
1 de novembro de 2024
Opinião espontânea
Resposta da Atlantis Water Softeners
Hi Nigel. Thank you very much, we are very grateful for the kind feedback
Excellent service and knowledgeable…
Excellent service and knowledgeable staff
1 de novembro de 2024
Opinião espontânea
Resposta da Atlantis Water Softeners
Hi Val
Thank you so much for the 5* review!
Softener serviced efficiently
The engineer from Atlantis, Steve, arrived promptly, worked efficiently and tidily, and completed the servicing of our water softener in 45 minutes. He also gave me some useful advice on how often the softener should be re-filled with salt (every three weeks). Good work, Steve!
30 de outubro de 2024
Opinião espontânea
Resposta da Atlantis Water Softeners
Hi Andrew
Thank you very much for taking the time to leave such a positive review. We are always looking for ways to improve, so if you could let us know how we could have earnt the elusive 5th star, it would be greatly appreciated.
Excellent service and very polite.
24 de setembro de 2024
Opinião espontânea
Resposta da Atlantis Water Softeners
Hi George.
That's very kind of you to say. Thank you
Replacement Resin
The engineer had been to my property previously to do a service so knew where everything was and didn’t need any assistance. He replaced the resin which was the reason for the visit and also changed two small parts he thought were wearing, these were changed as part of guarantee. The whole job was just over £200 including the resin and any parts which I think is great value. The engineer is knowledgeable and extremely courteous.
30 de agosto de 2024
Opinião espontânea
Resposta da Atlantis Water Softeners
Thank you so much for leaving such a positive review. This will be passed on to the servicing team, who will be most pleased!
Excellent customer service
The engineer was very professional explaining all our options.
We decided to go for a new model which was more efficient.
12 de julho de 2024
Opinião espontânea
Resposta da Atlantis Water Softeners
Thanks John. Very much appreciated. If you need any assistance in the future, please get in touch.
Excellent customer service
Excellent customer service from a man who quite obviously knows his job and how to explain matters to non technical people. In brief, mention bien without hesitation.
5 de junho de 2024
Opinião espontânea
Resposta da Atlantis Water Softeners
Hi Richard
Thank you ever so much for taking the time to leave such a kind review. This will be passed on to the engineer who attended and I know he will be very pleased.
Excellent service
Excellent service. Found a small blockage and serviced my water softener. Friendly and professional service.
15 de abril de 2024
Opinião espontânea
Resposta da Atlantis Water Softeners
Hi Lorraine. Thank you so much for your kind review. We very much appreciate it!
The engineer was very helpful and…
The engineer was very helpful and explained what he was doing and things we should look out for. Well worth the cost of the servic.
2 de abril de 2024
Opinião espontânea
Resposta da Atlantis Water Softeners
Thank you so much for taking the time to leave such a great review! We really appreciate it!
Really helpful and great customer…
Really helpful and great customer service. Highly recommend in every aspect
13 de março de 2024
Opinião espontânea
Resposta da Atlantis Water Softeners
Hi Martin. That is really lovely of you to say. Thank you very much
Work carried out by very polite engineer
Work carried out by very polite engineer
28 de fevereiro de 2024
Opinião espontânea
Resposta da Atlantis Water Softeners
Hi Ann
Thank you for taking the time to leave such a nice review. Greatly appreciated.
Yearly service carried out from…Atlantis Water Softener tner
Yearly service carried out from Atlantis service engineer very profesional as we have come to expect from this company. Highly recommend Atlantis Water Softeners as a product and 100% back up from the company
8 de fevereiro de 2024
Opinião espontânea
Resposta da Atlantis Water Softeners
Hi Nigel. Thank you very much, it is so nice to hear from satisfied customers.
Excellent advice and customer service
Excellent advice and customer service. Prompt and very respectful and informative. Definitely recommend
26 de janeiro de 2024
Opinião espontânea
Resposta da Atlantis Water Softeners
Thank you very much for leaving such an excellent review. We pride ourselves on the service we provide and will aim to continue this indefinitely
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