Always very helpful customer service! Very pleased with our Atlantis water softener which we've had for eight years. EXCELLENT SERVICE! Service engineer very polite and helpful.
A empresa respondeu
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Always very helpful customer service! Very pleased with our Atlantis water softener which we've had for eight years. EXCELLENT SERVICE! Service engineer very polite and helpful.
A empresa respondeu
Lovely man in the phone arranging the visit. Jake ( engineer) was prompt, polite & professional. He fixed the problem and serviced the machine even though that wasn’t part of the plan, as the mac... Ver mais
A empresa respondeu
From initial contact, booking and then work carried out, all went well. Engineer arrived on time, was professional, efficient, knowledgeable and helpful. The unit was repaired, serviced and back u... Ver mais
A empresa respondeu
Great company. Purchased a unit. Some intermittent issues. They sent someone on time. Offered a date that worked for me. Chap was knowledgeable. Worked diligently until the issue appeared to be fixed.... Ver mais
A empresa respondeu
We are a UK based manufacturer of water softeners. All of products benefit from continued support from our own dedicated service department.
Unit 3a Homefield Road, CB9 8QP, Haverhill, Reino Unido
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Helped with the problem over the Christmas period and booked an engineer visit soon after. Fixed the problem with a very full explanation, very pleasant and knowledgeable engineer, who arrived on time and completed the job efficiently. Excellent Company highly recommended.

Resposta da Atlantis Water Softeners
Courteous and knowledgeable technician. Explained clearly all that he was doing and what he had found. Excellent service provided.

Resposta da Atlantis Water Softeners
Arrived on time, completed job in a reasonable time frame, to the customers satisfaction.

Resposta da Atlantis Water Softeners
The engineer Tom was such a lovely lad and most helpful x extremely polite and a joy to have him service our softener

Resposta da Atlantis Water Softeners
Very good, polite, competent, problem solved quickly, couldn’t be faulted

Resposta da Atlantis Water Softeners
The engineers were prompt professional and friendly very efficient install

Resposta da Atlantis Water Softeners
The engineer and his apprentice were so honest and friendly. Very polite and efficient.

Resposta da Atlantis Water Softeners
The engineer provided advice about the water softener which was most helpful. It was useful to be told that the filtered water caused the limescale build up in kettle and better to use the cold water tap via water softener.
Also good to have two bags of water softener tabs delivered. All good thankyou.

Resposta da Atlantis Water Softeners
I recently contacted Alantis Water Softeners regarding a faulty softener and from the very first contact I found my mind put at ease. They found the machine on their system, could tell me when it was installed and arranged for an engineer to repair and service it.
The engineer arrived promptly, was quick to discover the problem and fixed and serviced our softener in short order. I then received a full report on his visit with both detail and photos of the service. One word - Excellent!

Resposta da Atlantis Water Softeners
I recently had an issue with my water softener that I bought from Atlantis about 3-4 years ago. The problem was the timer control. My dealings with Mark were first class. He was incredibly helpful, friendly and professional and went way over what I would have expected from any company. I would highly recommend Atlantis water softeners to anyone that needs or has issues related to water softeners. Thanks again Mark.

Resposta da Atlantis Water Softeners
The engineer whom I have seen before was very open and informative about the service that he had carried out which I found very reassuring.
The company contacts me every two years to remind me when the service is due which they do without being pushy.
I must say that I have found the water softener excellent.

Resposta da Atlantis Water Softeners
Nice to have a company that is efficient and provides great service back up long after the warranty period. The service was performed quickly and efficiently with a comprehensive report.
Having said that, I have had the Atlantis water softener for over 10 years and it has performed flawlessly. Completely reliable.

Resposta da Atlantis Water Softeners
Well pleased with fitter who was very quick and had the new water softener in and took the old one away very tidy . We have also told please about your Atlantis that’s how pleased we were thanks

Resposta da Atlantis Water Softeners
Had an issue with my water softener, called Atlantis and had service engineer the same day. All fixed and very good service, highly recommended

Resposta da Atlantis Water Softeners
Ben (servicing the softener) was excellent - thoughtful, friendly and very informative about the kit.

Resposta da Atlantis Water Softeners
Having bought a replacement metered valve from Atlantis, I was still having problems getting soft water. I called them a number of times over the intervening months, Assistance and advice over the phone was freely given. The problem was eventually worked out, and soft water is now flowing. Great aftersales service and I won't hesitate to to use them again, even though I live elsewhere in the country
Easy to book a service via email. Responsive customer service team. Friendly, professional service engineer. Would recommend.

Resposta da Atlantis Water Softeners
Ben phoned me to let me know he was on the way. Arrived when he said he would and was efficient in the way he carried out the service.
He found a faulty part and explained why it was not functioning.

Resposta da Atlantis Water Softeners
Engineer arrived on time, knew what ha was doing and was extremely professional and pleasant. Thank You.

Resposta da Atlantis Water Softeners
Great service this morning from Atlantis after logging a fault with our softener last week...
The engineer was on time and quickly found the root cause of the issue and then continued to service the machine.
He also answered various questions I had and gave me some really good advice around usage and saving water / salt etc.
It's refreshing to have a local company that I know I can rely on in the event of a breakdown, they are very friendly, well organised and I would highly recommend to anyone!

Resposta da Atlantis Water Softeners
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