Attractiontix Opiniões 

Absolute scam of a company, refused to refund me the cost of my tickets I couldn’t use due to Coronavirus closing the park I had tickets for. Luckily for me I paid with PayPal, raised a dispute and won the case so I got it all back!

Customer service is an absolute joke.

Really unprofessional replies, poor spelling, and grammar, no hellos or thanks for your email.

Absolutely no flexibility during COVID. Booked Disney park tickets for a certain day but they refuse a refund because the tickets are valid for 6 months despite the fact my accommodation and train has been cancelled. They also refuse to change the names on the tickets so I can't even give them away to my friends.

I was told I would get back my refund in 60 days. Which still hasnt came. Also took 20% of my bill because it was part of their cancellation policy even though it's in the middle of a pandemic?
Do not book with this company you will never get a response. It took me several times to even get one email back

These are (or at least were on 9th April) the terms of cancellation with attractiontix when I made my booking:

Alterations and Cancellations by us In the unlikely event that your arrangements are significantly amended or cancelled by us before commencement and there is time to do so, we will offer you the choice of the following options: (1) accept the change (for significant changes) or (2) purchase alternative comparable arrangements from us or (3) cancel your booking in which case you will receive a full refund of all monies that you have paid for your arrangements. The options set out above represent the full extent of our liability to you in the event of a significant change or cancellation of your arrangements.

I have contacted attactiontix twice and had no response for over four weeks. From reading the reviews I hear people have been offered a reduced refund or opportunity to delay their visit. To me, this is a breach of their own t&cs. Because attractiontix are cancelling the booking (whether they are an agent or not, they are not fulfilling their legal role) then they must adhere to their policy.

Attractiontix are suggesting that they are doing all they can but they are not even keeping their website up to date about alternative arrangements. For instance, can someone who purchased a mini ticket visit at a magic or super magic at a later time without paying extra because it is not their mistake. This is exceptionally poor customer service and seemingly illegal to not adhere to there own polcies.

I notice from the response comments on here made by attractiontix that they keep referring to how their 20% charge is better than other organisations. This is completely irrelevant; do not use worst case examples as your benchmark. Follow your own policies.

Emailed on the 16th of May to get my covid 19 related refunds for events booked in Tenerife.

Not even a single reply

Shocking company, shocking service

I 100% DO NOT RECCOMEND this awful company.

EDIT: They have replied and below and said they have "assured" me its now been resolved. I Assure you it has NOT! Until it has I cannot recommend thus company or indeed the sister company floridatix.

Terrible customer service after they have your money. Please book direct with Disneyland for any rights regarding your tickets.

I’ve been trying to get in touch about a booking for May for Disneyland Paris. No reply a week later just feel ripped off

I purchased Universal Hollywood and Disney Land California tickets for part of my West Coast Road trip due to happen next month which as been cancelled by British Airways due to COVID 19 travel ban. Even with the global crisis going on this company have the cheek to take 20% admin fee for the refund. I have used another company for the other excursions on my planned road trip and a used a events ticket website for a pool party in Vegas and both companies have issued full refunds. DO NOT USE THIS COMPANY THEY ARE JUST RIPPING PEOPLE OFF IN THE GLOBAL CRISIS!!!!

So I purchased 3 day park tickets to take my family to disneyland paris this month I emailed asking them what my options were given the park was closed. Their response much like everyone else on this page is sorry you have till june to use them....what a total joke this companys reputation is in tatters and definitely wouldn't use or recommend them to anyone. If my tickets dont get extended or I get a full refund I fully expect to meet them face to face in county court as should everyone else here. Dont be fobbed off they are in breach of contract. They should sack their PR person this really is the worst way to manage something like this Covid isnt their fault but its their choice to do the right thing for its customers.

I purchased 4 2 day 2 park tickets for Disneyland Paris for Easter holidays. I emailed and asked for refund, and was told my tickets can be can extended for 6 months, the problem is it is very unlikely I will be able to travel then, as covid19 has no definite end date, and I haven't received refund from flights or hotel yet so do not have funds to travel anytime soon.

I asked for refund and they said they can cancel and I could claim from insurance, I think that is a joke! I emailed to say contract was with them and I want refund from them, surprisingly have not had a response!!!!

I

Absolutely spot on couldn’t be happier with service, was so easy to use and was the best price on the market by far.

If i could give this company 0 stars i would. When the whole world is in lockdown and obviously tickets can not be used the only option is to cancel. This company not only takes a 20% refund fee (HUH!!!) and then has the stones to then tell us that the refund is going to take 60 working days to complete. This is a complete joke.

Every other travel business in the world is offering re-bookings or full refunds except this one.

STAY AWAY FROM THIS BUSINESS.

I am in the travel industry and if i ever treated my customers like this i would not have a business left. Safe to say i won't ever use this company ever again and i suggest you don't either and steer well clear.

What a shabby outfit.

We booked tickets for Disneyland Paris for the half term, since the virus has put us on lockdown i have been trying to get a refund. BA has automatically refunded us for the flights and accommodation but still trying to get a solution for my park booking. So far NOT VERY HELPFUL.....
Does anyone communicate there. One member of staff saying NO REFUND and the other is saying you can have a refund minus 20%.
Just got an e mail saying refund will take up to 60 days.

Same problems as many other recent reviews NO REFUND and terrible attitude of their phone customer representative - only I requested refund 11 days before ticket date!. Purchased 4 tickets for Disneyland Paris in November for March 23rd&24th, phoned Attractiontix 13th March as soon as Disneyland announced they were closing and requested refund, was asked if I wanted to change dates, which I did not as it was not known when parks would be open again. Given email address to send for refund and got auto reply.Heard nothing for 3 days during which time I contacted them them through social media, as could not get through to their office,and was assured they had received my request and would process refund, then had answer phone message left late afternoon telling me they would process refund minus 20%, but no number to left or contact info.Had to phone next morning as could not get answer that day, and when finally got through was greeted with a very unhelpful agent whose attitude was HARD LUCK but now within 7 days so no refund! “You have until June to use them”( 2 of the tickets were still for 8 days time). Explained I had requested refund the previous week and had message left from them for refund , she wasn’t interested and basically told me “TOUGH” NO REFUND ! and would not put me through to a manager. Disgusted with this attitude in these very tough times for everybody - treated with contempt and deceitfulness and still now 3 weeks on NO REPLY to any emails or my complaint. The Disney Hotel I was booked in to has given me a full refund on a non- refundable booking as THEY had closed their parks!

I requested a refund for March 20 a few weeks ago and presumed I had not heard because of the volume of cancellations . I presumed because the park was closed we would automatically get a refund for our family of 7. I am appalled to read these reviews and find you saying I am not going to get my money back! 5 of the family live in Canada and their flights were cancelled and no one has any idea when or if they will be able to travel again. You have not even had the courtesy to reply to my E mail. Surely it is unlawful to pay for goods or services which cannot be provided? Serves me right for booking with yourselves and believing the reviews.
Can you at least send us confirmation of your failure to provide what we have paid for so we can try to claim on our insurance.
I certainly would not use your company again and in this time of such stress you have added to our disappointment at having to cancel our long awaited family trip.

I purchased 5 tickets for my family over the Easter period, and due to this coronavirus pandemic, my flight got cancelled, France and Britain are in lockdown. I phoned and politely requested a cancellation and refund of my tickets. Got told the validation of tickets got extended until September 2020 so can be used until then. There is huge uncertainty in the world at the moment, not sure when we will be out of this. I myself am diabetic and my kids are asthmatic so we fall in the vulnerable category. Dont want put my kids and my myself at any risk by travelling abroad anytime this year when it is being said that this virus can be seen to last until Spring next year. If Disneyland Paris are happy to refund the park tickets if it was booked directly with them, then why can't Attractiontix show solidarity and issue refunds. I sent a complaint email to to their complaint department and apart from receiving an auto reply to say that my email has been received, I have not heard anything further from them. All I want is a refund and put all this behind me. This is causing me such a mental stress that I wish I never used this company.

I purchased tickets for Disneyland Paris for myself an my partner over the Easter period, and due to the pandemic that is coronavirus, I politely requested a cancellation and refund of my tickets. This started over two week ago, with persistent emails and contact forms filled out for the desire of an actual reply from this company, which lead to many a dead end.
From reading all of the FAQs, I got the information that the delay of tickets may be applied, however due to the nature of my job (HM Forces) and the inability to confirm future availability dates, this would not be a feasible option.

The reluctance to actually support people seems to be an ongoing issue through this period, and from my experience, I would DEFINITELY not recommend this company due to the poor customer service

If you buy tickets for Disneyland and they are shut on the date the tickets are valid for, surely you are entitled to a full refund. Being told that we can't have a refund and the tickets can only be extended to the 30/9/2020 but you can't use them between the 27/6/2020 and the 30/9/2020, which only leaves you with a few weeks to use them, if we are able to travel. In my opinion this is nothing more than financial abuse and not what we spent £1200 on. We bought these tickets from you, paid £1200 to go on a specific day and the parks were closed. You could at least be flexible and offer a credit. We will never be able to use these tickets now.
We are a company that have bought tickets from you for many years and spent thousands of pounds with you (look at your records) and we would have spent many more thousands of pounds in the future with you. We are never going to use you again.
Being an official partner to Disney (as mentioned on your about us page) I doubt you will even get charged for the tickets, after all a dated ticket should be invalid if the venue is closed.
The current Worldwide situation with the Coronavirus is certainly going to highlight the bad companies from the good. We are all in this together, companies playing bad is no way to help the situation.

My son booked disney land Paris tickets before christmas to go this week end, he emailed Attactiontix on monday to cancell, within the 6 day window and bearing in mind that the park is SHUT. He phoned yesterday, for an update, and spoke to an extremely rude and abrupt lady who told him that basically it was tough luck and that he wouldnt get a refund. They are both students and have worked extremely hard to save the money for this trip
Shame on you Attractionfix life is hard enough at the moment with out this disgusting attitude,

Had an issue changing tickets with the park closures today spoke to Carly who sorted it all for me!! Thank you so much my faith is restored!!!