Audifinancialservices Opiniões 3

Our car was collected by Manheim and a report was issued on 21 May 26. Manheim take 1-2 working days to submit a report to Audi Financial Services, they usually submit it the same day. Having heard nothing from Audi Finance, 11 days later, I called Customer Services on 1 June to find out what was going on as the car was showing as ghosted with nothing to pay on the Audi Financial Services web portal. I was told by Customer Services that there was nothing to pay bar a £10 administrative fee the following month. As I thought that there would be something to pay I asked her to check with the team responsible a number of times. She was adamant that there was nothing to pay and our contract was at an end. An email was sent to us at 1:11pm on 1 June by the Customer Service Advisor at Audi Financial Services stating that:

"Thank you for contacting Audi Financial Services.

I would like to confirm that there is no EOC charges.
You only have to pay the OTP fee £10."

On 17th June we received an end of contract invoice, which was now unexpected following our conversation on 1 June, which has caused issue. Audi have since confirmed that Manheim sent the report to them on 21 May, so we shouldn't have been told that there was nothing to pay. The first member of customer resolutions that I spoke to on 17 June was rude and unhelpful, the person I spoke with on 18 June was excellent and escalated the matter. A complaint is in progress.

This company are not fit to purvey financial products and will chase complete strangers for debts on a property no longer relevant, for YEARS, to the debtor. called them 3 times and told there are no managers or complaints department, sent back multitude of mail. previous owners of my property ran up debts everywhere, police super sympathetic but no legislation to protect new house owner from the deluge of mail, debt collectors, police visits, high court enforcement officers

I did a lease buyout and they did not include TTL to my new loan with another company. I had to pay out of pocket! They both played the blame game!
It both of their jobs to make sure this is part of an auto purchase! They do this everyday! I do not! And Audi was quick to close the account on my credit when I have never been late on a payment! Almost 10 years!
Fair warning to all consumers