Date:07/01/2025
Date:
Type:
Service or Repair Issues
Status:
AnsweredMore info
Despite my efforts to resolve these matters amicably and directly, I have been met with indifference, avoidance, and what appears to be a complete failure of accountability on the part of the ************ Manager and **. My experience with Audi Richmond service department has been marked by negligence, unprofessionalism, arrogance, and a blatant disregard for customer care. I made several attempts to speak with the ** directly about these matters, including written messages and voicemail requests to meet with him, but he has not responded.Instead, he avoided me at every opportunity. His silence and avoidance strongly suggest an unwillingness to take responsibility or even to engage with dissatisfied customers.I have outlined below several specific incidents that speak to the systemic issues at Audi Richmond.1.Wheel Damage and Improper Tire Balancing:After having new ******** tires mounted and balanced, my previously flawless rims returned with noticeable scratches, despite prior documentation and photo evidence showing no damage. I was told by your service manager that such damage is normal and, incredibly, was advised to take my business elsewhere if I didnt like it.2.Paint Damage from Unauthorized Car Wash:Despite my explicit request not to run my car through the dealerships car wash, it was done anyway, resulting in numerous scratches, including one deep ***** on the bumper of a vehicle that was less than six months old. While a car detail was offered, it failed to correct the scratch on the bumper 4.Windshield Damage:While **** had my car for warranty work, my cars windshield sustained a deep scratch. Photos taken before the service show no such damage. **** Service manager, however, has denied responsibility once again and refuses install new windshield.