Phil was amazing at aura insurance, made sure i was well informed when updating my mileage allowance on my blackbox policy. Very well mannered and polite. Would recommend. He is honestly a star and... Ver mais
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Leia as opiniões dos outros
Insured with these for a year - no issues at all, they send kind and informative emails to me about my driving, easy process when I called to amend details / ask questions, and even when cancelling th... Ver mais
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Quick and simple call with customer service who dealt with my request in fast, friendly and efficient manner..he did tell me his name but can't remember but he provided a top tier service.
A empresa respondeu
Smiley at customer service was incredibly helpful and attentive to my issue. Had an issue contacting a supervisor and when putting me on hold made sure multiple times if I was okay waiting for it whic... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Aura is a motor insurance provider that offers a range of innovative and competitive telematics insurance products. We are part of the Premium Choice group, which was founded in 1999 and is one of the UK’s leading independent insurance brokers. As an insurance broker, we do most of the legwork, helping our customers find the right insurance at the right price.
Informações de contacto
Pendeford House, Pendeford Business Park, Overstrand, WV9 5AP, Wolverhampton, Reino Unido
- 0330 127 4509
- www.aurainsurance.co.uk
3,8
Bom
207 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 45% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Changing my information accordingly
I have recently moved and required information on what the process was to ensure all details were correct and amended accordingly. The member of staff on the customer support line that I spoke to was extremely helpful and friendly offering excellent customer service and support throughout the little time it took to amend the details this really helped with the process I would have found stressful to be done as smoothly as possible. Overall, a great experience for my enquiry to be dealt with at a very high standard of customer service. Extremely satisfied with the end result.
9 de julho de 2025
Opinião espontânea
Resposta da Aura Insurance
Hi,
We're so grateful you took the time to leave us a 5-star review. Thank you!
Regards
Aura
Resposta da Aura Insurance
Hi,
Thanks for your review and for choosing Aura.
Regards
Aura
very friendly and helpful person i…
very friendly and helpful person i spoke up on the phone today
3 de julho de 2025
Opinião espontânea
Resposta da Aura Insurance
Hi,
We're grateful for your review. It means a lot to our team.
Regards
Aura
Amazing customer service
Amazing customer service, the lady on the phone was efficient and very understanding with my questions and concerns. Couldn't recommend more.
3 de julho de 2025
Opinião espontânea
Resposta da Aura Insurance
Hi,
Thank you for taking the time to share your positive experience. We value your feedback.
Regards
Aura
Great so far
2 de julho de 2025
Opinião espontânea
Resposta da Aura Insurance
Hi,
Thanks for taking the time to leave us a review. We appreciate it.
Regards
Aura
I spoke to Skylar over the phone
I spoke to Skylar over the phone, very nice and i received a quick response from her aswell! :)
1 de julho de 2025
Opinião espontânea
Resposta da Aura Insurance
Hi,
Thanks so much for sharing your experience with us. We have passed your comments onto Skylar.
Regards
Aura
I am really happy with the price for my…
I am really happy with the price for my insurance. Hope this continues through the year.
11 de junho de 2025
Resposta da Aura Insurance
Hi,
Thanks for your review and for choosing Aura.
Regards
Aura
Very good customer service
Very good customer service. The lady on the phone with me this morning was incredibly polite. I cannot remember her name but she was lovely. First time with aura and so far so good, let’s hope it stays that way :)
27 de junho de 2025
Opinião espontânea
Resposta da Aura Insurance
Hi,
Thank you for taking the time to leave us a review. Much appreciated!
Regards
Aura
Resposta da Aura Insurance
Hi,
Thanks for taking the time to leave us a review. We appreciate it.
Regards
Aura
Resposta da Aura Insurance
Hi,
We're grateful for your review. It means a lot to our team.
Regards
Aura
Customer Service Experience
The lady on the phone was very helpful! Explained everything very clearly and sorted the issue out swiftly.
23 de junho de 2025
Opinião espontânea
Resposta da Aura Insurance
Hi,
Thank you for taking the time to leave us a review. Much appreciated!
Regards
Aura
Resposta da Aura Insurance
We're grateful for your review. It means a lot to our team.
Resposta da Aura Insurance
Hi,
Thanks for taking the time to leave us a review. We appreciate it.
Regards
Aura
The lady was really helpful today and…
The lady was really helpful today and dealt with my enquiry.
The only complaint I have is that the time waiting for the call to be recieved was long!
3 de junho de 2025
Opinião espontânea
Resposta da Aura Insurance
Hi Henna
Thank you for your review. I am delighted to hear that our agent was really helpful.
Thanks Kate
Absolute scam
Absolute scam, we have now wrote to the ombudsman- my daughter changed her address and that cost £250, and then coz it’s a slightly more rural area wanted an extra £100 a month!. My daughter has been offered a company car now, and we gave them two wks notice that will be cancelling and they want the whole years money- as apparently you can’t cancel🤣. So now I have got the ombudsman involved. I am looking forward to this company being struck off. Do not use!. 2 Bob scam company.
16 de maio de 2025
Opinião espontânea
Resposta da Aura Insurance
Hi Lucy
Thank you for taking the time to write your review.
Unfortunately, I have not been able to locate your policy as you have not given us any details.
We offer several options for customers who wish to cancel their policy. You can cancel by calling us, sending an email instructing the cancellation, or completing our online cancellation form. Only the policyholder may cancel their policy.
If there is an open claim on the policy when it is cancelled, the insurer will not issue a refund of the premium. If the claim is settled non-fault at a later date, the insurer may issue a refund of premium.
As your insurance broker, we do not set the insurance premiums; this is determined by the insurer.
One important factor in calculating your premium is the policy address. The insurer may apply an added premium depending on where the new address is. If you choose to pay monthly, we will adjust your payment plan to reflect any premium increase.
Please reach out to me at feedback@premiumchoice.co.uk. I look forward to hearing from you so I can help you.
Thanks
Kate
Resposta da Aura Insurance
Hi,
Thanks for your review and for choosing Aura.
Regards
Aura
I would like to thank Mia James
I would like to thank Mia James, For being so kind and helpful this morning. The way she dealt with the issue was amazing and i appreciate the help thank you
28 de maio de 2025
Opinião espontânea
Resposta da Aura Insurance
Hi,
Thank you for taking the time to share your positive experience. We value your feedback. Your comments have been passed onto Mia.
Regards
Aura
Lisa helped make my experience as easy…
Lisa helped make my experience as easy and straightforward as possible so I owe a massive thank you to her for helping to give me piece of mind throughout the whole process
23 de maio de 2025
Opinião espontânea
Resposta da Aura Insurance
Hi,
Thanks so much for sharing your experience with us. Your comments have been passed onto Lisa.
Regards
Aura
Good price and easy to use website
21 de maio de 2025
Resposta da Aura Insurance
Hi,
Your feedback is much appreciated.
Regards
Aura
Cancelled my insurance for doing 33 in…
Cancelled my insurance for doing 33 in a 30. They have the worst customer service I have ever dealt with. Told me I am a dangerous driver and shouldn’t be on the roads! (This was Alyssa from Wolverhampton)Very rude and will do anything to take money off you !!! DO NOT USE THIS COMPANY!Asked for a phone call from the manager still no call a week later
12 de maio de 2025
Opinião espontânea
Resposta da Aura Insurance
Hi Demi
Our telematics policies monitor driving behaviours, including speed, braking, cornering, and use time.
Speed: Measures the driving compared to the stated speed limits for the road.
Braking: This measures any sudden or harsh braking.
Cornering: Records the speed at which the vehicle is driven around corners.
Time of Use: Monitors the time of day or night when the vehicle is being driven.
These factors are combined to generate an overall score. If the overall score falls below an acceptable level, the policy cannot continue.
I would like to review your calls to understand your situation better. Please get in touch with me at feedback@premiumchoice.co.uk with your policy details so that I can provide you with a more detailed response.
Thank you
Kate
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