Aura Insurance Opiniões 

Cancelled my insurance for doing 33 in a 30. They have the worst customer service I have ever dealt with. Told me I am a dangerous driver and shouldn’t be on the roads! (This was Alyssa from Wolverhampton)Very rude and will do anything to take money off you !!! DO NOT USE THIS COMPANY!Asked for a phone call from the manager still no call a week later

Absolute robbing disgusting insurers!!!! £300 charge for upping mileage for the year then proceeding to charge £270 per month as a result!!!!! This company should be struck off!!!!!!!

Charged me an extra £250 as they claimed I didn’t tell them where I worked when I applied for the insurance when I did when all I called for was to change my address which they charged me £75 for!! crappy curfew which they say doesn’t affect your driving score but actually does, the black box glitched marking me down for doing 81mph on a LANE, they said it would leave my account within 2 weeks, it’s not been 8 months and it’s still there, I won’t be calling them to sort it out again tho cause they’d probably find some way to charge me again 🙄, would not recommend at all!!

DO NOT USE THIS INSURANCE COMPANY AT ANY COSTS, I am a young driver who knew no better and was drawn into the cheap prices they offer. Tried to cancel my policy for absolutely no reason after taking my high deposit I won the case and stayed insured with them. However, when i needed to change my occupation they were quick to charge me an extra £300 just to change my job title, to then charge me another £600 just to add another 5000 miles. Absolute scam and avoid this company at all cost.

This is a SCAM.

They are just a broker and who you have a claim, the claims number they list on their app takes you through to one of these SCAM solicitors and not your actual insurance company. The SCAM solicitor charges out a hire car for a Fiat 500 at £142 a day instead of the £12 Enterprise offer and then if they can't reclaim the £6000 worth of hire cost from the third party, they come to you for the cost. It's designed to make money out of your accident and for young drivers who know no different, it's a spiders web of deceipt. These companies should be clamped down on.

DONT GO WITH THIS COMPANY QUICK TO TAKE MONEY. THEN CANCEL POLICY
AWFUL CUSTOMER CARE NO HELP TO SORT ANYTHING OUT

DO NOT USE UNDER ANY CIRCUMSTANCES!!! This company is an absolute shambles. I have never in my entire life/career dealt with such an unprofessional company. They were extremely unhelpful, extremely rude and cancelled my sons policy without any notice. When I called them to ask why, they kept me waiting for over an hour and even then, couldn't give me a reasonable explanation. My heart sank every time I received an email from them! Total waste of time and money and I wish I had looked here before taking out a policy with them.

This company is absolutely diabolical. Do not under any circumstances insure your car with them. They continuously threaten to cancel your motor insurance if you cannot produce the documents. They canceled my daughter's car insurance when she was out on the road today. They did so even though I had spoken to them yesterday and confirmed that I had not yet received the V5 document from the DVLA, but as soon as I did, I would send it on. I had supplied them with a copy of the application to the DVLA already, so they knew I had applied. They had found out from the DVLA that it had been issued. So I was simply waiting for my copy to come in the post. Despite this, they notified me this morning that they had canceled the insurance. I spoke to them today. The V5 came in the post yesterday afternoon. I uploaded this V5 onto their portal. They refused to reinstate the car insurance. I have now had to spend another £400 to take out insurance with a new company. I asked to speak to a manager but was told it would take 24-48 hours for them to return my call. As my daughter is at college and needs the car with insurance to drive tomorrow morning, this could not wait 24-48 hours. Appalling service.

Do not use this company! Charged me £50 just to change my address which took them 2 minutes to do. I then changed my vehicle and they gave me a quote double what I was paying originally and then when I asked to cancel it they said I need to pay £400 to do so! I did a quote on go compare and this insurance company came up quoting me so much cheaper then what they told me over phone and when I asked them to put it down to what the quote said they said they were unable to get it any lower! Absolutely awful company and always take ages to get hold of

DO NOT USE THIS COMPANY!!
Keep asking my daughter for a cancellation fee of over £1300, even though she only had cover for a week. They cancelled it for no reason, then charged a cancellation fee of over £1300!

AVOID AT ALL COSTS, they will find any reason to take money off of you.

Cancelled my policy without warning after breaching black box rules which hadn’t been made clear, then charged me for their choice to cancel.

Any emails or attempt to contact them is ignored, and they will prolong any contact so that you miss payment deadlines.

APPALLING COMPANY..DO NOT USE!
Charged £50 for the cancellation of a policy that not only hadn't started but payment had been put through 3 times and showing only a blank screen. Charged over £2200 told will take up to 30 days to return and £50 charge for presumably a software error.

Bought a new car within 6 months of the first year and was able to insure it easily hassle free for a decent price, going from insurance group 2 to 15. In my second year being with them it has now been 1 year and 10 months!! I have always had a very good blackbox score and am I good trustworthy driver which they can see. However upon purchasing a new car being insurance group 22, they can't even change my policy to insure me for the remaining two months of the year. Absolute joke, saying it is too high of an insurance group to insure knowing I'm a safe driver anyway. Useless company

I took out insurance on a saturday and within minutes called to cancel, and phone lines closed, so emailed them instead, they did cancel on the tuesday after taking the money on the monday however i had paid over £300 up front and i had no response to a number emails, the claim they tried calling, when i finally got through after trying to call them, i found i am being charged £50 admin, plus £28 for 14 day cancellation, plus£75 for the black box device but can get £30 back if i return which i am doing, but ultimately it has cost me £123 for the sake of a few minutes!!, they do not consider this to be excessive which is terrible, they allow you to take policy fast but not cancel fast, because they say it is automated and so policy kicks in straight away even though i have evidence of calling within a few minutes and sending email within 10 minutes they still charge in total £123, i would not recommend as this seem to be very unfair cancellation charges, excessive for the required admin and as far as i am concerned bad customer service, we even have evidence of calling straight away but not getting through, i think if they have it automated to implement policy fast then they should have the phone lines available to also cancel immediately! and it is unfair that this is not the case, so by the time you contact hey count that time as bein covered so they can charge you! watch out, i would steer clear, they enforce policy straight away so you are caught out with barely the time to read the policy!!, i was in a rush purchasing a car and will not make this mistake again and never with AURA

There is no online portal where you can log in and view your insurance documents or payment schedule. You cannot change anything online, you must call them and the hours they are open are limited if you work full time.
The agents are all very unhelpful and judgemental if you call them and ask for any sort of financial help. I spoke to a South African or Australian sounding lady and she was very patronising and asked me 4 or 5 times why I didn't have the money and why I wanted to move my payment ahead a couple of weeks, even though I'd explained I had been very ill. She wouldn't listen at all and when I expressed to her that my previous insurance company were much more understanding and helpful, she said 'well that's not how we do things here'. I am highly upset and urge everyone not to take out a policy with this company.
I also had a call once telling me they were going to cancel my insurance policy because they had tracked me and I was staying at my mum's house for a while before she passed away. They weren't even understanding then.

I have just renewed my insurance for the third time with Aura and I have had no problems with them. A reliable, trusty insurance company! I spoke to Lisa today to renew my insurance policy and she was so helpful, full of information and made sure I understood the policy etc. Definitely worth taking at look at their policies!

I went with Aura for my second year of driving as they offered the best quote on a comparison website. The policy went through quickly and I received my documents online within a few days.

About a week into my Policy, I was advised my no claims bonus proof was not valid as it didn't have my address on. Despite them not having any guidelines on what constitutes a valid/acceptable document, they told me via phone call (which I had to make) that if I didn't provide the proof then I would be charged extra/my policy cancelled. By luck, my old insurer was happy to comply with this request, and also stated how irregular it is to have an address printed on a no claims bonus document. I'll be requesting a NCB proof from them as my policy is up next month and I'll be moving elsewhere, will be interesting to see if they provide an address as standard...

The telematics data is a complete nightmare. I contacted them several times about zones that were not classified correctly and received general and indirect responses, the classifications were not updated on the app. There's a section of road(50mph) that turns off to be a 30mph restricted which flagged me for speeding 20mph+ when I did not turn onto it. This warranted a threatening email about how speeding can result in your policy being cancelled.

Also regarding telematics, your score is calculated via 3 datapoints: Speed, Breaking, and Driving at night. I can't speak for others, but my policy did not restrict the time of day I can drive. Quoted directly from the periodic Driving Score Update email: "We can see that your overall score is lower than average. If your score drops further you may be at risk of cancellation." - It feels almost illegal to threaten to cancel my policy for something I am completely within my rights to do? If you dare to drive even a couple of times at night, you can see your driving at night score drop to 30-40 points/100. Considering your total is made from an average of those 3, it really has a major impact.

I luckily didn't have to claim on my policy, but from the overall experience I had as just a standard customer, I'm very glad I didn't. Overall, it gives the impression of an organisation that isn't particularly customer-focused, and seems to thrive in grey areas.

Unfortunately I did not have a great experience with this company, I purchased a telematics insurance for my Daughter, they cancelled the insurance after 20 days and was charged a total of around £500.
Absolutely a disgrace.

TERRIBLE experience with this company, avoid at all costs!
These Issues began in January and are still on-going and I put this down to their appalling and sheer lack of customer service. I have sent emails upon emails and spent entire lunch hours on hold to them to never gain any sort of response.
I am STILL awaiting refund on my deposit and though I didn't think it could get any worse they're attempting to charge me for 'cancelling' all due to their delayed ignorance around revising my policy details with me after refusing to accept the format of my NCB.
Completely appalled, avoid, avoid, avoid!!

Gave me a telematics device that said I was speeding through housing estates when I was infact on the motorway next to it. Useless customer service and very inaccurate technology using Trakm8. Avoid at all costs