Autotradesouthwest Opiniões 

294
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The guys there sorted the finance out for us were very helpful when our first and second choice cars wern't available hot us into a really nice mercedes a class amg whole experiance was very good and... Ver mais

Classificada 5 em 5 estrelas

An overall fantastic experience from start to finish. Friendly, attentive staff and a great range of cars to choose from. The car we chose was ready to collect when promised and prepared immaculate... Ver mais

Classificada 1 em 5 estrelas

We purchased an Audi Q3 within 14 days of the purchase a coil spring needed replacing. I complained I thought all your cars went through a vehicle checking process, they just stated anything could g... Ver mais

Classificada 5 em 5 estrelas

An overall brilliant experience from the moment I found the car to the next day when I picked up my new car. Lia who was absolutely fantastic, she made me feel very comfortable and did not push... Ver mais

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4,4

Excelente

TrustScore: 4.5 em 5

294 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

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Não respondeu a opiniões negativas

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4,4

Todas as opiniões

(294)

4 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Excellent service

From start to finish Matt made sure everything was going smoothly. You expect some things need doing on a used car but when we came to pick it up everything and more had been put right. I would recommend Matt and his team to anyone.

13 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Very helpful and good communication…

Very helpful and good communication throughout. Matt and the team looked after me well and the car was just as described and good value too. I felt under no pressure to buy at any time and would completely recommend them as a good place to buy a car from.

13 de setembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Would never recommend

Stay away from these guys. I lost my £250 deposit they told me its refundable if you don,t buy vehicle for any reason and you will receive invoice on email. They have not sent me any invoice or policy document and now they are telling me that company policy is that deposit is not refundable. Instead of losing money and buy stress i would recommend to stay away. I been trying to call them for 10 days but every time they said we would give you a call back. In simple they just care about of taking money.

2 de setembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

disappointed, can not recomend

Very disappointed with lack of empathy and flexibility. feel misled, cannot recomend

5 de setembro de 2024
Opinião espontânea
logótipo da Autotradesouthwest

Resposta da Autotradesouthwest

Good afternoon Dom
I'm sorry for the way you feel but we both made an agreement which you changed through no fault of ours and now we are being held accountable with a bad review, hardly fair especially after we tried to help by offering several options to help out with your situation.
If you change your mind we are here to help.

Classificada 5 em 5 estrelas

Perfect

Tom was great, very efficient, informative and not patronising to a young female driver, happy to use this service again

5 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Brought a car from Tom

Brought a car from Tom. He was great, the range of cars was good. Very easy, quick and good service.

It is how you deal with issues that is the difference between good and great. It is a shame I had to exert pressure on the management through poor Trustpilot review and get them and the sales team involved to address the issues. But when they did it was dealt with well and efficiently.

26 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great service

I recently travelled from Exeter to purchase a car from here. Matt & David were both very helpful and accommodating, giving us a smooth transaction. Would recommend.

23 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Vw golf r

Tom was a great help throughout the process of buying my vehicle, couldn’t have asked for a better service.

24 de agosto de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

Great service

Great service, no nonsense with unnecessary salesman speech, they gave me the keys and basically let the car sell itself. I would definitely recommend them to other people.

16 de agosto de 2024
Opinião espontânea
Classificada 2 em 5 estrelas

No great to be honest

Took a car for a test drive and highlighted an issue, but was promised this would be sorted before I took ownership the following week. On that basis, (foolishly) I agreed to put down a deposit and trusted that the fix would be made.
I was assured THREE times by Tom ( sorry, no five star review here as you requested...) when collecting the vehicle that it was sorted, only to find by the time I got home that disappointingly the issue was still there.
Multiple garage visits, and a holiday without a car, and we eventually got there, they did agree to collect the car and fix it properly, to be fair, and it is running OK now, but my trust was already lost by the time I had driven it the 30 miles home. Still waiting for the paperwork for the work done on the car, not sure that will ever materialise

Lesson learnt though, check everything over thoroughly before you drive away from this establishment

17 de julho de 2024
Opinião espontânea
logótipo da Autotradesouthwest

Resposta da Autotradesouthwest

Good afternoon we accept the fact that there was an issue with the air conditioning which we quickly fixed without you bringing the car back to the garage.
We did do everything to help you out by collecting the vehicle and delivering the vehicle back to your home address so you were not at a massive inconvenience.

Classificada 5 em 5 estrelas

CAR SALES

Many thanks to David, Matt & the rest of the sales team. The purchase was smooth going and they couldn’t be more helpful. Only the second time that I purchased from a showroom/garage, but it turned out to be a pleasure !
Also a big thanks to the Valeters for the way the car was cleaned & finished for my trip home (EXCELLENT WORK).
Attention to detail was perfect !!
ONE HAPPY CUSTOMER 😀

15 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

An Amazing Experience

Tom was fantastic from start to finish. He was available and was instant with his replies. He provided a great customer service, was friendly and looked after me through the process.

He definitely made the process easy for me and I would recommend Auto Trade south west to anyone, they also have a very good range of cars.

5 de agosto de 2024
Opinião espontânea

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