Aytac Foods Opiniões 

129
•
TrustScore: 2.5 em 5

2,5

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I bought this çiğ köfte product from your store in Exeter, but unfortunately the bulgur smells absolutely awful, strongly like dampness and mould. The smell is so unpleasant that I couldn't even bri... Ver mais

Classificada 5 em 5 estrelas

I have ordered from this company alot, if they don't have the items in stock you'll always get a refund. This time my parcel wasn't delivered as it was damaged while with the courier and aytac fo... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

Almost all products were about to expire. I tried 2 times but with my online shopping no change! Both order came same. We are in july 2021 and only 2.5 months left. Neredeyse tüm ürünlerin süresi... Ver mais

Classificada 1 em 5 estrelas

Parcel arrived damaged and wet with one item missing!! No explanation was given as to why it was missing and no refund was made. I called them but they don’t answer. Terrible service.

A empresa respondeu

Informações sobre a empresa

  1. Mercearia

Escrito pela empresa

We at Aytac Food have been operating our Cash and Carry since 2000. We distribute to about 1500 shops around the U.K., using our many vehicles. We sell Halal, Turkish,Arab, Mediterranean Food and recently we are happy to announce delve into the Indian and Caribbean Food market also.We are launching websites for wholesale customers, where we can either ship our products to them, or they can click and collect and pay on our premises. We have decided to launch websites, so that you can now order from the comfort of your own homes.By logging on to our Aytac website at www.aytac.co.uk, you are ready to order straight away! Just make your order, and when you have paid for it, our online team will start to pack your order. You will be able to receive your package between 3-5 working days. If you reside in London, you will receive your order the same day, as long as you complete your order before 12 p.m. on the day, you should order between Monday-Saturday.All our products are 100% halal. We also have Vegetarian, Vegan and Organic Food. So, we accommodate all Ethnic Communities in the U.K such as Arab, Turkish, Indian-Pakistani-Bangladeshi, African and Caribbean…


Informações de contacto

2,5

Mau

TrustScore: 2.5 em 5

129 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 12% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,5

Todas as opiniões

(129)

12 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

All of their foods are shi(e)t

All of their foods are shi(e)t. I do not understand how they managed to get all the shi(e)t food in one place and named it Aytac. Over the years I did buy food branded Aytac everytime the item was not good at all. Recently i gave them another chance and bought one of their meat product only because non of the other brands available and that turned to be shi(e)t as well. I will take the rest of the items back.

25 de outubro de 2023
Opinião espontânea
logótipo da Aytac Foods

Resposta da Aytac Foods

Hello,Rahmi I've just check from are system as online shopping I didn’t find your order if you could please send me your order number I will look into this matter.

Regards

Aytac Customer Service

Classificada 1 em 5 estrelas

Almost 2 years to respond !

Almost 2 years to respond. You're not exactly 'on the ball Aytac'.

30 de maio de 2023
Opinião espontânea
logótipo da Aytac Foods

Resposta da Aytac Foods

Hi, Alan sorry about this are online team is under new management.
Regards

Aytac Customer Service

Classificada 5 em 5 estrelas

Quality products

Quality products. on time delivery and great ramadan offers. definetly will try again. thanks guys

17 de abril de 2023
Opinião espontânea
logótipo da Aytac Foods

Resposta da Aytac Foods

Hi Joseph,

Thank you for your feedback.

Kind Regards
Aytac Foods

Classificada 1 em 5 estrelas

Wrong items. Difficult to contact. Expensive

I ordered two times from them. The 1st time, one of the orders was damaged, and they refunded its price after emailing them the pictures. Which was a plus point that made me order again because I felt they were honest.
The 2nd time was worse. Many of the items weren't as ordered. I chose them because they have halal options, but some items received were non-halal alternatives.
When I emailed them again two times with the pictures ( the phone simply doesn't go through) and asked for an exchange, they offered a refund instead. I was happy with that, but they ended up sending a partial refund. Upon emailing them again, they simply ignored me.
Additionally, the prices are 5-10 % higher than most halal shops in Liverpool or Manchester.

27 de março de 2023
Opinião espontânea
logótipo da Aytac Foods

Resposta da Aytac Foods

Hi, sorry about this Mohammed are online team is under new management now if you would like to re order we are always here to help any questions please email a to ecommerce@aytac.co.uk.

Kind regards

Aytac Ecommerce

Classificada 1 em 5 estrelas

The products I ordered did not arrive…

The products I ordered did not arrive for 4 days and no one contacted me. Even though I sent an e-mail, I could not get a response again. I'm still waiting for the issue to be resolved

2 de março de 2023
Opinião espontânea
logótipo da Aytac Foods

Resposta da Aytac Foods

Hi, sorry about this Ergun are online team is under new management now if you would like to re order we are always here to help any questions please email a to ecommerce@aytac.co.uk.

Kind regards

Aytac Ecommerce

Classificada 1 em 5 estrelas

Used to be decent - not anymore

I purchased online in the past from their website, and although it had some minor problems, it sort of worked.

Marked orders as "replace items if not in stock", which always got ignored and ended up getting a refund.

Recently, they changed the "requirements", which means that the basket needs to have HMC products over 50 pounds.
This is ridiculous, as they only have 5 HMC products. I don't want to buy £50 of the same thing.

They are ruining what was once a good thing with this pathetic requirement.

24 de outubro de 2022
Opinião espontânea
Classificada 2 em 5 estrelas

Puy lentils

I purchased what was advertised as Puy Lentils and as these are French designation of origin controlled (AOC), I expected them to be from Le Puy- en- Velay in France but they've not, they were grown in Canada and therefore should not be sold as Le Puy

2 de agosto de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Aytac are brilliant

Aytac are brilliant. Go to place for huge range. I buy the Turkish Delight regularly and have now discovered the ground coffee which is great! Qucik delivery and well packaged. Occasionally they will throw in a freebie like dried pineapple chunks!!

27 de julho de 2022
Opinião espontânea
logótipo da Aytac Foods

Resposta da Aytac Foods

Hi,

Thank you for your feedback.

Kind Regards
Aytac Foods

Classificada 1 em 5 estrelas

Very poor customer service

Very poor customer service. My emails haven't been replied to. I've tried phoning but get disconnected. One item at least has been out of stock for many months. Very disappointing.

7 de junho de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Tavsiye etmem

18 de março de 2022
Opinião espontânea
logótipo da Aytac Foods

Resposta da Aytac Foods

Merhabalar,
Umarim iyisinizdir, tavsiye etmeme nedeninizi size daha iyi hizmet sunabilmek acisindan bizimle paylasabilirmisiniz?

Tesekkurler
Aytac Foods
customerservice@aytac.co.uk

Classificada 1 em 5 estrelas

Son kullanma tarihi sorunluydu nerdeyse…

Son kullanma tarihi sorunluydu nerdeyse tum urunlerin

18 de março de 2022
Opinião espontânea
logótipo da Aytac Foods

Resposta da Aytac Foods

Merhabalar,
Bahsettiginiz konu ozellikle dikkat ettigimiz konudur, urunleri bizim araciligimizla mi, yoksa herhangi bir bizim urunlerimizi sunan bir marketten mi almistiniz. Size cok yardimci olmak istiyoruz bize ulasabilirimisiniz?

Tesekkurler
Aytac Foods
customerservice@aytac.co.uk

Classificada 5 em 5 estrelas

أنا بحب كل الانتاج التركي ومن المشجعين…

أنا بحب كل الانتاج التركي ومن المشجعين لوصول التشكيلة الواسعة من المأكولات والمشروبات التي لا يمكن لأحد ان يقول عنها شيءٍ أطيب مأكولات في العالم
شكرًا تركيا.

1 de março de 2022
logótipo da Aytac Foods

Resposta da Aytac Foods

Hi Ahmad,

Thank you for your feedback.

Kind Regards
Aytac Foods

Classificada 5 em 5 estrelas

Absolutely happy with our service and…

Absolutely happy with our service and order as I wrote on your Facebook page we will definitely be ordering again with your company.
So happy with the packaging our food was kept cold in the cool bag the ice pack was still frozen 👍 considering we live outside of London.
Thank you for your great idea and thinking about us that cannot travel to London that much.

👍👏👏👏👏👏❤

22 de fevereiro de 2022
logótipo da Aytac Foods

Resposta da Aytac Foods

Hi Yucel,

Thank you for your feedback.

Kind Regards
Aytac Foods

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