Baby & Co Opiniões 

3512
•
TrustScore: 4 em 5

4,2

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Classificada 5 em 5 estrelas

We wanted something practical for weekends away and Maxi-Cosi Merlin looks like it'll do the job nicely. It's easy to set up, doesn't take up too much space when folded away and feels sturdy. Ordered... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Absolutely fantastic experience with Baby & Co! I ordered the iCandy Peach 8 bundle with the Cybex Cloud T car seat and base and got it for an absolute bargain! 🙌 I ordered on the Sunday and,... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I’m very satisfied with the service. My order arrived on time, and everything went smoothly. I would definitely recommend it!

A empresa respondeu

Classificada 5 em 5 estrelas

The nursing pillow has actually made such a difference to getting comfortable at night. I wasn't expecting it to be quite so useful, but it's really helped me sleep better and takes a lot of pressure... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Loja para bebé
  2. também em
  3. Loja de brinquedos
  4. Loja de moda infantil

Escrito pela empresa

Established in 1982 Baby & Co is Bristol's Premier Nursery Store. Shop Online and in store for Prams, Pushchairs, Car Seats, Nursery Equipment, & nursery furniture. Stockists of leading brands including Bugaboo, Cybex, Silver Cross, Mamas & Papas, Britax, iCandy, Joolz Axkid, BeSafe and many more.

All About Baby & Co

Escrito pela empresa

Family Business With Over 40 Years Experience
Established in 1982 Baby & Co is a family business that prides itself in its customer service and industry knowledge.
Fast Free UK Delivery
On most items excluding "made to order" nursery furniture we offer fast next day delivery to all UK Mainland postcodes
We Are Bricks As Well As Clicks
Be secure in the knowledge that we are a proper stop and well as a cutting edge e-commerce website. We have been in the same location for over 40 years and have looked after two generations of local families.
Experts in Baby & Child Car Seats
We are highly experienced in all aspects of baby and child car seats in particular Extended Rear Facing and the new i-Size regulations. All our sales team receive regular car seat training in house and directly from the car seat manufacturers.
Service Agents & In-house workshop
We are service agents for many of our brands including Maclaren and offer in house repairs and servicing. Our trained engineer has over 40 years experience and is able to resolve any issue that may arise.

Informações de contacto

Promotion box for Baby & Co

Cybex Balios Bundles

Up to 24% Off Travel Systems

4,2

Bom

TrustScore: 4 em 5

4 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,2

Todas as opiniões

(3512)

172 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

I’m so impressed with the quick…

I’m so impressed with the quick delivery of my son’s new car seat as needed it straight away. I nearly didn’t order because of the estimated delivery dates given but so glad I did and will shop here again

27 de julho de 2026
logótipo da Baby & Co

Resposta da Baby & Co

We're so happy to hear your son's car seat arrived quickly! We appreciate you trusting us with your order and are glad you'll shop with us again.

Classificada 5 em 5 estrelas

Fast delivery

Fast delivery, and the pushchair was perfect.

7 de julho de 2026
logótipo da Baby & Co

Resposta da Baby & Co

We are so pleased to hear that your pushchair arrived quickly and that you are happy with the product. We appreciate your positive feedback!

Classificada 1 em 5 estrelas

Website Delivery Promise Was Misleading — Over a Month of Delays

Here’s a polished review you could post:

I had a very disappointing experience with Baby & Co. The delivery information on the website is misleading. It states that delivery takes up to 14 days, which most customers would understand as receiving the item within two weeks. However, after placing my order, I was told that after those two weeks the shipment would only then be sent, extending the wait by another two to three weeks. Even after more than a month, my order was still delayed, and I had to spend my own time repeatedly chasing updates. As a goodwill gesture, I was offered a coffee cup, which unfortunately didn’t even fit the pram.

Unfortunately, the product itself has also been a huge disappointment. I purchased the Cybex Beezy, and the seating position is very poorly designed. My baby constantly slides down the seat and leans to one side. Even with the harness tightened correctly, she still slips because the seat doesn’t hold her in an upright position. Instead, it feels like she’s sitting at an awkward angle, with her legs raised and no proper support.

Another major concern is the exposed hard plastic parts inside the canopy. They sit right next to my baby’s head, and when she moves or leans, she frequently knocks her head against them. For a product designed for babies, I find this a serious design flaw and a safety concern.

By the time the pram finally arrived after such a stressful delay, I had already gone through weeks of frustration and anxiety. I wanted to return it, but after everything I had experienced with the delivery process, I felt completely exhausted and ended up keeping a pram that I am genuinely unhappy with.

Overall, I cannot recommend Baby & Co. due to the misleading delivery expectations, poor customer experience, and my disappointment with the Cybex Beezy itself.

6 de julho de 2026
Classificada 1 em 5 estrelas

DISAPPOINTING SERVICE

I bought a car seat for a foster child which came with a free gift, they arrived in 1 big box and a small parcel. I no longer needed the seat and enquired about returning the items, I wasn't informed that it would be classed as 2 returns, if I had been I would have returned the 'free' gift via royal mail at a lot less than £22!! They were collected on the same day and I was then charged £44 for the returns as they classed the free gift of a small parcel as a separate return! Be aware if you have to do this as if Debbie had said to me at any point during the emails that I would be charged twice for the packages I would have sent 1 back separately myself and not been charged a ridiculous amount! Otherwise I would have opened the car seat box and put it inside! The car seat box wasnt even opened by myself. Absolute rip off, in a time where money is tight anyway and as they were collected on the same day, the smaller parcel being placed on top of the bigger one, so taking up zero room in the delivery drivers van! I was not expecting to be charged £22 for a free gift! It clearly wasnt free! Extremely disappointed with the service and emails dismissing how i was mislead by the company! Wouldn't ever buy from them again and as a foster carer I am always buying equipment! I wouldnt recommend to anyone moving forward either..

2 de julho de 2026
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Resposta da Baby & Co

Dear Karen,

Thank you for taking the time to write a review. I'm sorry you were disappointed with our returns process. I've taken a look at the e-mail Debbie sent to you regarding your return request. I can see we offered you the opportunity to return the items yourself or for us to collect them at a charge of £22 per item. You requested we collect the items using our courier service. From what i can see the costs were clearly highlighted in Debbie's e-mail. They are also clearly illistrated on our returns page.
We do not look to profit from third party collections, and any charges are dictacted by our carrier. The cost for the collection is unfortunately regardless of size. The seat protectors are in their own box and although are a promotional free item have a reasonable volumetric size and incur a cost.

We made the costs very clear in our e-mail to you and on our returns page and at no point were you misled regarding any carriage costs.

Classificada 1 em 5 estrelas

Poor service

Commmunication from Baby and Co was dreadful.Items ordered 16th June delivered 16th July, website said 7-10 days delivery. They have no control over their suppliers and are unable to get up to date information from them. I would not recommend them unless you order at conception.

15 de julho de 2026
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Resposta da Baby & Co

Please accept our apologies over the delays in the Cabriofix car seats. These were delayed from the manufacturer. I see we upgraded you to Cybex car seats to reduce the delay as much as possible.

Classificada 5 em 5 estrelas

Excellent price and service

Great price and quick confirmation of order. Quick delivery and item arrived as described. Easy to assemble.

22 de julho de 2026
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Resposta da Baby & Co

We're so glad to hear you had a positive experience with your recent purchase and assembly! We appreciate your kind words.

Classificada 5 em 5 estrelas

Cybex ePriam Ultimate Bundle - Style Collection in Cozy Beige

Bought a full baby pram bundle. Despite it saying available at the end of July on the website, it was delivered a week after purchase. Moreover, the price was the best in the market as I did lots of research before I purchase from them. So very please with product and delivery.

21 de julho de 2026
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Resposta da Baby & Co

We're so happy to hear you're pleased with your baby pram bundle and the quick delivery! It's wonderful to know our pricing was competitive and that you had such a positive experience with us. Thank you for your kind words.

Classificada 5 em 5 estrelas

The highchair has been a great buy

The highchair has been a great buy. Ordering from Baby & Co was simple, everything arrived as expected and the whole process was hassle free. Wouldn't hesitate to order from them again.

13 de julho de 2026
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Resposta da Baby & Co

We are so glad to hear you had such a positive experience with us and that your highchair was a great buy! We appreciate your kind words.

Classificada 5 em 5 estrelas

Ordered and delivered

Ordered and delivered. Happy with the product and service.

25 de junho de 2026
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Resposta da Baby & Co

We're so glad to hear you're happy with your product and our service. We appreciate your positive feedback!

Classificada 5 em 5 estrelas

First time ordering from Baby & Co and…

First time ordering from Baby & Co and I'd definitely use them again. The whole process was simple, I was kept updated throughout and my order arrived well packaged. It's nice to shop with an independent business that clearly cares about it's customers.

13 de julho de 2026
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Resposta da Baby & Co

We are so happy to hear you had such a positive first experience with us! We truly appreciate your kind words about our service and care for our customers. We look forward to serving you again!

Classificada 5 em 5 estrelas

Service was amazing

Price was good. Service was excellent. Thank you. Will definitely shop there again.

23 de junho de 2026
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Resposta da Baby & Co

We're so happy to hear you enjoyed our service and found our prices good. We truly appreciate your kind words and look forward to welcoming you back again soon!

Classificada 1 em 5 estrelas

no delivery

no delivery, no clear communication.
if you want to give order, keep in mind it might take a month to deliver. I had my baby couldn’t have my stroller. and 24th of June and 10th of July nothing happened, I only got information from them after I emailed them.

I am sorry the time that I waited.

10 de julho de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

Good service

10 de julho de 2026
logótipo da Baby & Co

Resposta da Baby & Co

Dear Mr Sebastian,

Thank you for your review. I see you placed your order at 11pm on the 9th July.
It was processed the next working day and dispatched on the 10th July.
I have checked the tracking and it looks like the delivery is due to you today between 11:13 - 12:13.

Standard delivery is 2-3 working days. So it looks like this will be delivered well within that timeframe.

If there are any further issues with your delivery. Please get in touch with customer service.

Classificada 1 em 5 estrelas

I would not recommend baby&co

I would not recommend baby&co.

When I placed my order, the advertised delivery timeframe was 10–14 days. More than eight weeks later, I am still waiting to receive my full order.

Communication has been poor throughout, with very few updates provided, and the delivery commitments made by the company have not been met. Delays can happen, but the lack of transparency and customer service has been extremely disappointing.

I cannot recommend this company and would encourage potential customers to consider these issues before placing an order.

15 de maio de 2026
Opinião espontânea
logótipo da Baby & Co

Resposta da Baby & Co

Dear Mr Ozdil,

We are very sorry for the delays in the transport bag on your order. I can see that the stroller and bumper bar were delivered in good time. However the manufacturer is out of stock of the transport bag at the moment. I agree our communications should have been better. I will follow up with customer service to see whether there are any more accuate dates for you.

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