Awful customer support. No customer service contact number - you have to email. Auto response to email says they are too busy so there will be delays on responses. Takes them one week to reply to emai... Ver mais
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Leia as opiniões dos outros
I was slightly skeptical ordering from here after reading the reviews. But I took the plunge and purchased my icandy peach 7 cookie duo pod, im so pleased I took the chance and ignored reviews. I spok... Ver mais
Horrific business. Do not order anything online. I ordered a carrier and after 3 weeks of no contact, was told it was out of stock! It’s then taken nearly another 2 weeks to try and get a refund and I... Ver mais
I had a great experience. Price was significantly lower than elsewhere, dispatch and delivery fast, and constant updates on order progress. I didn't need to deal with CS but it's legit, fast and cheap... Ver mais
Informações sobre a empresa
- Loja para bebé
- Loja de roupas para bebé
- Loja de móveis infantis
- Loja de maternidade
- Centro comercial outlet
- Viveiro de plantas
Escrito pela empresa
Baby Birds are proud to be an independent family-run business. If you need help choosing your baby essentials, book a virtual appointment with our team for demonstrations and expert advice.
Informações de contacto
D2 Link Park, DT3 4FL, Weymouth, Reino Unido
- 01305 853799
- sales@babybirds.co.uk
- www.babybirds.co.uk
3,4
Aceitável
4 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 51% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Fantastic family business
I visited baby birds in store to try out a travel system I had seen online and I’m so glad I did. The staff were extremely helpful, and we were very lucky to have Adam show us a few different systems and answer any questions we had. I felt completely comfortable in store and once finding out it was a family business I was even more glad to have made the trip to them. I ended up purchasing my travel system with them and the customer service since has been excellent. I’ve directed friends their way since and would recommend to anyone purchasing for a new mum and baby!
20 de maio de 2026
Opinião espontânea
Resposta da Baby Birds
Thank you so much for your feedback! We appreciate you taking the time to leave this review. It is so important to us as a small business to get feedback on your experience - Baby Birds
I would not recommend ordering from…
I would not recommend ordering from this company.
I placed an order for an egg stand on 6th June, and the website stated delivery would be 7–10 days. It is now 27th June—21 days later—and I still haven’t even received an email confirming that my order has been dispatched.
When I contacted customer service, it took them ages to reply. They told me I would receive my order this week, but that hasn’t happened. They then tried to say the delivery timeframe is 7–10 working days, which is not what is clearly stated on the website. If that’s the case, they should make that clear before customers place an order.
I needed this stand before I go away, as my child needs it to be able to sleep safely in their bassinet. As it became obvious the order wasn’t going to arrive in time, I requested a refund.
The customer service has been extremely poor throughout, and I’ve now had to raise a chargeback with my bank because I have no confidence that I’ll receive the item when I needed it.
I really wish I’d ordered from another company instead—I could have had the item delivered the very next day and avoided all of this frustration.
27 de junho de 2026
Opinião espontânea
Resposta da Baby Birds
We're very sorry to read about your experience and completely understand your frustration. We appreciate that you ordered the stand expecting it within the advertised timeframe, and we're sorry that we didn't meet those expectations.
We'd like to put this right for you as quickly as possible. If you haven't already received your refund, please contact our customer service team directly with your order number, and we'll ensure your refund is processed.
We sincerely apologise for the delays and the communication you've experienced.
Fantastic company I have used for many…
Fantastic company I have used for many years. I recently bought a Vennici Upline from Baby Birds after purchasing products through them before for my previous children. I have always found Baby Birds to be a very honest and honourable company so I am very confused by these other reviews I can see as their customer service has never been anything but friendly and helpful to me. Thank you again Baby birds
26 de junho de 2026
Opinião espontânea
Resposta da Baby Birds
Thank you so much for your feedback! We appreciate you taking the time to leave this review. It is so important to us as a small business to get feedback on your experience - Baby Birds
Do not use this company!
Do not use this company!! Poor customer service, falsely say delivery will be within 5-7 days…automated phone service. Will be contacting trading standards as no one getting back to me. Scam
15 de junho de 2026
Opinião espontânea
Resposta da Baby Birds
Hi,
We're sorry to hear about your experience and understand your frustration.
We take customer service concerns very seriously and would like the opportunity to investigate this further. We do not intentionally provide misleading delivery times, but unfortunately delays can sometimes occur when awaiting stock from manufacturers.
We're also sorry if you've had difficulty reaching us. Please contact us with your order number via email or direct message, and we'll review your order as a priority and work towards a resolution as quickly as possible.
Kind regards,
Baby Birds
AVOID AT ALL COST.
AVOID AT ALL COST.
Do yourself a favour and pay the 5% more your item will cost elsewhere.
We ordered our pushchair over a month ago and heard nothing until we chased. Blame has been placed on their supplier, their phone lines don't work and emails don't get responded to.
I should've checked the reviews before shopping with them. Now feel like a bit of an idiot.
EDIT: See their reply below. I requested a refund and they said it would be "within 14 working days"...so very much NOT immediately!
What this means is I will end up 7 weeks out of pocket with no push chair.
22 de junho de 2026
Opinião espontânea
Resposta da Baby Birds
Hi Peter,
We're very sorry for the delay with your pushchair and for the lack of communication you've experienced. We completely understand your frustration, especially after waiting over a month for your order.
Unfortunately, we have not yet received the stock from the manufacturer within the timeframe we were originally given, which has impacted your order. While this is outside of our control, we appreciate that it is our responsibility to keep you informed, and we're sorry that we haven't met your expectations.
If you'd prefer not to wait any longer, we'd be happy to help you choose an alternative model that is available sooner, or arrange a full refund immediately.
We see you have contacted our customer service team and they will be happy to help.
Baby Birds
Awful customer service
Awful customer service. Do not order from them unless you want them to keep your money for an item you returned.
They have confirmed they received my return and now 2 weeks later will not give me my money.
No phone number to speak to anyone about it and an absolutely useless email response where you just get ignored about the actual question you’re asking.
22 de junho de 2026
Opinião espontânea
Resposta da Baby Birds
Hi Jeni,
We're sorry to hear about your experience and understand your frustration.
We can see that you've already been in contact regarding your return, and we're sorry that you haven't yet received the response or refund update you were expecting. While we have confirmed receipt of your return, we appreciate that waiting for further communication and the refund to be processed is disappointing.
Our team is currently working through all outstanding enquiries, and we will be responding to your case as soon as possible with an update.
Thank you for your patience, and we apologise for the inconvenience caused.
Kind regards,
Baby Birds
Terrible ongoing Experience.
Terrible ongoing Experience.. do not buy from! I ordered a pushchair 2 weeks ago, contacted them multiple times with no reply. Eventually got a reply but it was only because i was leaving comments on their social media pages.. which they then deleted. Still no further forward though, the reply i got gave me no details on when i would actually receive the item.. so now i am trying to cancel the order and have to start the whole process again of trying to get a reply from them.
I really don't understand why they aren't keeping customers in the know!! Everyone would be having a lot better experience if we actually knew what was going on instead of being ignored!
**Update.. still no refund.. terrible company!
They are undercutting every other online price, they then don't ship anything because they dont stock anything, and then keep everyones money when we try and get refund! Trading standards and my bank has been contacted.
18 de junho de 2026
Opinião espontânea
Resposta da Baby Birds
Hi,
We're sorry to hear about your experience and completely understand your frustration.
We appreciate that waiting two weeks for an update on your pushchair order is disappointing, particularly when we have not been able to provide a clear delivery timeframe. Unfortunately, we were still awaiting updated information from the manufacturer, which meant we could not give you a firm delivery date when we responded.
We also recognise that our communication has not met the standard you expected, and we're sorry for the frustration this has caused.
If you have requested to cancel your order, please be assured that your enquiry will be reviewed and responded to as soon as possible by our team.
Thank you for your patience, and we apologise for the inconvenience caused.
Kind regards,
Baby Birds
Absulate waste off time
Absulate waste off time, bought a child seat through out their website , waited three weeks no item , several emails no response, trying to call automated service wants you email them only, absulate joke, avoid .!! time waster.! Got my money back through out Paypal .!!
5 de junho de 2026
Opinião espontânea
Resposta da Baby Birds
Hi,
We're sorry to hear about your experience and understand your frustration after waiting for your child seat and not receiving the updates you expected.
We apologise that our communication did not meet the standard you should expect from us. We're currently working through a high volume of enquiries, but appreciate this does not lessen the frustration caused.
We’re pleased to hear your refund has now been resolved, and we’re sorry again for the inconvenience caused.
Kind regards,
Baby Birds
Very disappointing experience
Very disappointing experience. I am still waiting for a refund despite having raised the issue multiple times and sending several emails. The delay with my order was due to an issue on the company’s side, yet the refund process has taken far longer than it should.
What has been most frustrating is the lack of communication. Despite repeated attempts to get an update, I have received little to no response regarding the status of my refund.
I expected much better customer service and a quicker resolution. Based on my experience, I would be hesitant to order from this company again.
15 de junho de 2026
Opinião espontânea
Resposta da Baby Birds
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with us has been disappointing.
We understand how frustrating it is to be waiting for a refund, particularly when you've had to follow up multiple times for an update. We're also sorry that our communication has not met the standard you expected and that you have felt left without clear information regarding the status of your case.
Our team is currently working through outstanding enquiries and refund requests, and we appreciate your patience while we do so. We recognise that this delay has affected your confidence in our service, and for that we sincerely apologise.
Kind regards,
Baby Birds
Great service
Great service , quick delivery after a call to cross check my order. ( I’d mistakenly ordered a sheet that did not match the mattress size).
Excellent customer experience and good quality items. I’d recommend Baby Birds.
18 de junho de 2026
Opinião espontânea
Resposta da Baby Birds
Thank you so much for your feedback! We appreciate you taking the time to leave this review. It is so important to us as a small business to get feedback on your experience - Baby Birds
Don't buy - even if you don't care about delivery time
We read the reviews about things being delayed and took the risk. The issue we faced was when it was delayed they were totally unresponsive. We then asked to cancel multiple times and they stopped replying.
I think this company is hit or miss, but what i wasnt expecting has how unresponsive and useless they were when things were delayed.
Edit update: they replied to this faster than their emails and requested more information to prove it was real. The reason I flag this is likely there are a lot
More negative reviews people can’t by bothered to provide extra info about - so I wouldn’t trust their rating.
Again the issue wasn’t the delay, it’s the incompetence in communication and handling it.
17 de junho de 2026
Opinião espontânea
Resposta da Baby Birds
Hi,
Thank you for taking the time to leave your feedback. We're sorry to hear that your experience fell short of expectations.
We understand that delays are frustrating, but we appreciate that what caused the most disappointment was the lack of communication and the difficulty in receiving updates regarding your order and cancellation request. We're sorry that we did not provide the level of service and responsiveness you expected from us.
Our team has been working through a significant volume of enquiries, but we recognise that this is no excuse for leaving customers feeling ignored. We sincerely apologise for the frustration and inconvenience this has caused.
Kind regards,
Baby Birds
Avoid this shop
Avoid this shop! I recently purchased a stroller from them (24th May 2026) which arrived promptly but unfortunately was faulty. The stroller seat recline function was broken. I emailed them within a few days to ask for a solution to this. They replied, again promptly, asking for more information- serial number/ order date etc. I sent this information to them straight away but have heard nothing back. I have sent numerous emails asking them to resolve this issue but they have ignored every message since. This stroller was not cheap and we are now left out of pocket with a stroller which is not fit for purchase. My wife is due to give birth in the next few weeks and this has caused us so much stress. It is also incredibly frustrating that the shop does not have an active phone line and the only way to communicate with them is via email, to which they don’t respond. I have now contacted my credit card company to dispute the payment as feel there is no other way to resolve this . AVOID THIS SHOP!
19 de junho de 2026
Opinião espontânea
Resposta da Baby Birds
Hi,
We're very sorry to read about your experience and understand how frustrating and stressful this situation must be, particularly with your baby due in the coming weeks.
We apologise that, after initially requesting further information regarding the fault, you did not receive the updates you were expecting. In order to resolve the issue correctly, we had raised the matter with UPPAbaby and were awaiting their assessment and response regarding the reported fault. Unfortunately, this process took longer than anticipated.
That said, we recognise that we should have kept you better informed throughout and we're sorry that our communication did not meet the standard you expected. We completely understand how disappointing this must have been, especially given the importance of having a reliable pushchair ready for your new arrival.
We sincerely apologise for the inconvenience and stress this has caused you and your family.
Kind regards,
Baby Birds
Avoid unless you don't like clear communications!
Horrific communications and really poor customer service. No update provided on a delayed shipment.
You cannot contact someone directly, you must know the extension or email, but then they take days to respond.
17 de junho de 2026
Opinião espontânea
Resposta da Baby Birds
Hi,
Thank you for your feedback. We're sorry to hear that your experience with us has been disappointing.
We understand how frustrating it is when an order is delayed, and we appreciate that the lack of updates and difficulty obtaining information only adds to that frustration. We also recognise that our response times did not meet the level of service you expected, and for that we sincerely apologise.
While delays can occasionally occur, we appreciate that customers should be kept informed throughout the process, and we're sorry that this was not your experience.
Kind regards,
Baby Birds
One star is being generous for this…
One star is being generous for this company! Ordered my daughter a pram on 3rd May. I then chased an update 2 weeks later to be advised they won’t have the pram in stock until August. I advised I need a pram before then and would like a full refund, we are now on the 17th June and no recent update of refund! I will be taking this further! Please save yourself the hassle and AVOID!!!
17 de junho de 2026
Opinião espontânea
Resposta da Baby Birds
Hi Kirsty,
We're sorry to hear that you were disappointed with your experience. as you let us know that you no longer wished to wait, we processed a full refund. Our records show that the refund was issued on 12th June, several days before this review was posted.
We appreciate how frustrating unexpected supplier delays can be, especially when you're preparing for a new arrival, and we're sorry we couldn't supply your chosen pram on this occasion. We wish you and your family all the very best.
I do not recommend buying from this…
I do not recommend buying from this company. I have been waiting for my order since 26 May. It is impossible to reach them by phone, and they do not provide any updates about the order unless you ask yourself. I am now waiting for a response regarding my request for a full refund.
26 de maio de 2026
Opinião espontânea
Resposta da Baby Birds
Hi,
We're sorry to hear about your experience and understand your frustration after waiting for your order since May.
We appreciate that not receiving proactive updates on your order, and then having to chase information yourself, is disappointing. We're also sorry that our communication has not met the standard you expected.
We understand your concerns regarding your refund request and apologise for the delay in providing an update. Our team is currently working through outstanding enquiries and will respond as soon as possible.
Thank you for your patience, and we're sorry for the inconvenience caused.
Kind regards,
Baby Birds
Really awful
Really awful, dishonest company.
On the 17th May I ordered a product online and paid. Only to be told via email the next day that it had been mispriced and I either needed to pay £50 more or I could get a refund. I obviously opted for the refund. They confirmed the refund would be with me within 14 days. I waited almost a month with no refund, despite chasing. Yesterday I emailed again saying if I hadn't heard from them by midday, I would be taking the issue further. I also raised a dispute with my bank. The money suddenly appeared today. Still no contact from the company though. AVOID.
17 de maio de 2026
Opinião espontânea
Resposta da Baby Birds
Hi,
We're sorry to hear that your experience with us has left you feeling this way.
Unfortunately, on rare occasions pricing errors can occur, and as soon as we became aware of the issue, we contacted you to explain the situation and offer the choice of proceeding at the correct price or receiving a full refund. We appreciate that this was disappointing and apologise for the inconvenience caused.
We also recognise that the refund took longer than it should have and understand your frustration at having to chase for updates. We're sorry that our communication did not meet the standard you expected throughout this process.
We're pleased that your refund has now been received, and we apologise again for the delay and inconvenience caused.
Kind regards,
Baby Birds
Avoid
I don’t recommend using Baby Birds - customer service non-existent. No updates from them, all contact was prompted by me. Ordered a car seat 3 April with 7-10 days delivery, this never arrived even though it was still showing available on the website. (Cosatto were taking pre-orders for the same seat with July delivery, so it was obviously out of stock.) I was told refund would be 7-14 working days, needless to say this also took longer and had to email to chase up. Very disappointing experience.
12 de junho de 2026
Opinião espontânea
Resposta da Baby Birds
Hi,
We're sorry to hear that your experience with us was disappointing.
We understand how frustrating it must have been to order an item showing as available, only to later be advised that it was not available within the expected timeframe. As a small business, our stock updates are processed manually when we receive information from suppliers, and on this occasion the website information was not updated as quickly as it should have been.
We want to reassure you that this was not intentional or intended to mislead, but we appreciate that the end result was still very frustrating. We're also sorry that you had to chase for updates and that your refund took longer than expected.
We sincerely apologise for the inconvenience caused.
Kind regards,
Baby Birds
Avoid!
I ordered a travel system at the beginning of May on back order to be delivered by the end of May. I’ve been chasing this company for weeks now, I was told it wouldn’t arrive until mid July however now being told mid August STC. My baby is due at the start of August. They’re now ignoring my cancellation & refund request so I’m over £800 out of pocket and need to try and source a new travel system. Exactly the stress I need to be dealing with 7 months pregnant!!! I’d avoid this company like the plague, so disappointed. What is supposed to be a positive exciting experience has been ruined by this company’s poor communication.
3 de maio de 2026
Opinião espontânea
Resposta da Baby Birds
Hi,
We're very sorry to hear about your experience and understand how upsetting and stressful this must be, especially with your baby due so soon.
Unfortunately, the delays affecting your travel system were the result of a wider shipment delay from Silver Cross, which impacted stock availability beyond our control. We appreciate how disappointing it was to receive revised delivery estimates, particularly when you had originally been expecting delivery much sooner.
That said, we recognise that the communication surrounding these delays did not meet the standard you should expect from us, and we're sorry that this added further frustration to an already stressful situation.
We also apologise for any delay in responding to your cancellation and refund request. Our team is working through all outstanding enquiries and requests as quickly as possible.
We sincerely apologise for the inconvenience caused and wish you all the very best for the arrival of your baby.
Kind regards,
Baby Birds
Meg has been fantastic from start to…
Meg has been fantastic from start to finish. Assisted in pick up and delivery of item that had an issue and was sorted super efficiently. Great customer service thank you
12 de junho de 2026
Opinião espontânea
Resposta da Baby Birds
Thank you so much for your feedback! We appreciate you taking the time to leave this review. It is so important to us as a small business to get feedback on your experience - Baby Birds
6 weeks and still no item or refund!
I ordered a car seat 6 weeks ago and I still haven’t received it. I had to chase to find out what the update was and they blamed it on courier delays, but still I have nothing. I asked for a refund and now they take days and days to get back to me whenever I ask for an update on that. I don’t have a refund and I don’t have the car seat, so I am out of pocket and I’ve had to borrow a car seat from a friend, so she is without her car seat! Would definitely NOT recommend this company!
11 de junho de 2026
Opinião espontânea
Resposta da Baby Birds
Hi,
We're sorry to hear about your experience and understand your frustration.
We appreciate that waiting six weeks for your car seat, and then having to chase updates regarding a refund, is disappointing. While the original delay was outside of our control, we recognise that our communication has not met the standard you expected, and for that we apologise.
We're sorry for the inconvenience caused.
Kind regards,
Baby Birds
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