Backabuddy Opiniões 

90
•
TrustScore: 2.5 em 5

2,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

My campaign manager Stacey was the most helpful person I’ve dealt with in years. She went the extra mile just to make sure everything was perfect. She regularly called me back and followed through on... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Getting paid out is like drawing blood from a stone. The fundraising event occurred in September 2025. 5,5 months later, still awaiting payment. Management hides behind call centre staff. Delays... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

It's only beneficial if you are white since most donors are white and prefer to donating to white people only. I created a fundraising and later saw whites with the similar fundraising as mine get don... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

BackaBuddy is an amazing initiative where they use crowd funding to assist multiple causes and needs. Our Grandson was biorn with a severe heart defect and had his first heart operation at only 2 week... Ver mais

A empresa respondeu

Informações sobre a empresa

Escrito pela empresa

BackaBuddy is South Africa’s trusted crowdfunding and fundraising platform, helping people raise and give money safely for real needs and verified causes. We provide a secure and transparent way for individuals, families, and communities to raise funds for medical care, education, emergencies, and community support. All campaigns on BackaBuddy are reviewed, and we operate with a strong focus on accountability, fairness, and protecting both donors and campaign creators. As a South African platform, we are committed to responsible crowdfunding and clear communication. Have a question? We're here to help - queries@backabuddy.co.za


Informações de contacto

2,7

Mau

TrustScore: 2.5 em 5

90 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,7

Todas as opiniões

(90)

11 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

USER FRIENDLY

USER FRIENDLY
My Backabuddy Campaign was very easy to set up. Backabuddy was user friendly with good support. A nice trustworthy platform to be part of.

5 de janeiro de 2024
Opinião espontânea
logótipo da Backabuddy

Resposta da Backabuddy

Hi Carol, thank you so much for taking the time to share your positive experience with BackaBuddy! We're thrilled to hear that setting up your campaign was easy and that you found the platform user-friendly. It's fantastic to know that you received good support, and we're grateful to have you as part of our community. Your trust means a lot to us, and we look forward to supporting you throughout your campaign. If you ever have any questions or need assistance, feel free to reach out. Thank you for choosing BackaBuddy!

Classificada 5 em 5 estrelas

BackaBuddy is the best

Their system and their customer service are both 5-star. Even once when I lost my cool due to a misunderstanding on my part they kept their cool, and to my embarrassment dealt ever so courteously with my tantrum. We requested an interim emergency payment of part of the money, which they acceded to with alacrity. And when it was time for the monthly payment the payout was correctly calculated to the last cent. If your cause is good, and you're social media savvy, BackaBuddy will take care of the rest with great professionalism.

14 de dezembro de 2023
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Resposta da Backabuddy

Dear Christiaan. Thank you for your review. We're genuinely delighted to hear that our platform played a role in facilitating support for your new power wheelchair. Your kind words about our seamless and compassionate service mean the world to us. It's heartwarming to know that both your close circle and strangers extended their generosity toward your cause. Your recommendation is truly appreciated, and we're honored to have been a part of your journey. We wish you continued strength and mobility with your new wheelchair. Should you or anyone else need further assistance in the future, please don't hesitate to reach out. Kind regards

Classificada 5 em 5 estrelas

I started an independent campaign to…

I started an independent campaign to raise funds for a new power wheelchair. The old one was no longer working after 20+ years. Family members and friends immediately showed their support, together with people I have never met - THANK YOU SO MUCH. Besides their generous support, BackaBuddy provided a seamless, professional, compassionate service from the start. This platform provided me with the help I needed, and I recommend their services to anyone who needs help. Sterling service. THANK YOU, TOO.

24 de novembro de 2023
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logótipo da Backabuddy

Resposta da Backabuddy

Dear Janet. Thank you deeply for sharing your experience with BackaBuddy. We're truly thrilled to have been able to assist you in your campaign for a new power wheelchair. It's heartwarming to hear that your family, friends, and even strangers rallied behind you, demonstrating such incredible generosity and support. We take immense pride in providing a seamless, professional, and compassionate service, and we're delighted to have met your expectations. Your recommendation means a lot to us, and we're grateful for your trust in our platform. If there's ever anything more we can do to assist you or others in need, please don't hesitate to reach out. Kind regards

Classificada 5 em 5 estrelas

Amazing experience

Amazing experience. I am partially disabled from an autoimmune disease. To help me get around I use a knee scooter. I'd found an old used one to see if it would work. It did, but was worn out and I decided I needed a newer one better suited to my needs after a few months. I found a newer used one but it was considerably more than the old one.

While I can sustain myself, just, the newer one was a reach too far. I mentioned this to a friend who suggested crowdfunding for it. I didn't realize my journey had touched my friends so deeply. Within a mere 4 hours they had raised enough to not only get me a brand new one but to more than put a big dent into the cost of couriering it to me from the USA.

Back a buddy kept in touch every step of the way and making it easy for my friends to help me out .

25 de agosto de 2023
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Resposta da Backabuddy

Hi Steve, thank you for your kind feedback. We are so happy that we are able to walk alongside you and your family on your crowdfunding journey. If you need any further assistance with your campaign, please don’t hesitate to contact our dedicated team. Kind regards

Classificada 5 em 5 estrelas

BackaBuddy is awesome

BackaBuddy is awesome, they help so much and the platform is super easy to use!!! The security is tight, but leaves no room for fraudsters! You guys are awesome, thank you for the great work you are doing!!!

8 de agosto de 2023
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Resposta da Backabuddy

Hi Tertius, thank you for your wonderful feedback. We truly appreciate it. Your review will certainly help us to reach and assist many others in need. Kind regards

Classificada 5 em 5 estrelas

BackaBuddy is an amazing initiative…

BackaBuddy is an amazing initiative where they use crowd funding to assist multiple causes and needs. Our Grandson was biorn with a severe heart defect and had his first heart operation at only 2 weeks old and the second heart operation just now at 5 and a half months old. The campaine already assisted us with almost half the funds we need. Well done BackaBuddy!

17 de junho de 2023
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Resposta da Backabuddy

Hi Dirk, thank you for your wonderful feedback. We truly appreciate it. Your review will certainly help us to reach and assist many others in need. If you need any further assistance with your campaign please reach out to our dedicated team. Kind regards

Classificada 5 em 5 estrelas

I am so grateful that we made use of…

I am so grateful that we made use of BackaBuddy! Zane was incredibly helpful with all his advice and guidelines. We definitely recommend people in need to make use of your platform! Thank you!!!

10 de julho de 2023
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Resposta da Backabuddy

Hi Cindy, we truly value your kind words and are so glad to have been able to support you during your crowdfunding campaign. Your feedback means a lot to us and we are thrilled to have played a part in your journey. Thank you for choosing Backabuddy to be a part of it. Kind regards

Classificada 1 em 5 estrelas

Unauthorised deduction,

On 1 June I advised them that a 4th deduction was made when only 3 donations were requested. I have sent about 9 emails, and the same reply.. someone will contact you. The amount is R1081.00, so it is not petty cash. What are my options? Small claims court? Emails sent to :- queries, vetting, verification and finance @backabuddy.

1 de junho de 2023
Opinião espontânea
logótipo da Backabuddy

Resposta da Backabuddy

Hi Thelma, thank you for getting in touch. We apologise for the inconvenience of the recurring payment. Please kindly email Husain at husain@backabuddy.co.za to assist with cancelling your subscription and resolving the issue. Kind regards

Classificada 1 em 5 estrelas

Not very transparent and upfront

Not very transparent and upfront. I'm struggling to get a payout and reply from them. No response to my emails.
I started a campaign to raise some funds towards buying a cheap little house. I didn't reach my target. So now they asking me a proof of an offer to purchase for a house... which is ridiculous because I haven't even made a quarter of the total. So how can I make an offer to purchase. Not a good experience. It should have been in their conditions before accepting such a campaign. Fake, really

8 de junho de 2023
Opinião espontânea
logótipo da Backabuddy

Resposta da Backabuddy

Hi Anthony, we would like to apologize for your experience as we understand how frustrating this process may be. Kindly note, BackaBuddy has a vetting process for every campaign created on our platform. We encourage our campaign creators to read through the terms and conditions (7) which you can find on our website at the link: https://www.backabuddy.co.za/terms-and-conditions. Kind regards

Classificada 1 em 5 estrelas

Fake site

Fake site. They don't pay out the donations

2 de maio de 2023
Opinião espontânea
logótipo da Backabuddy

Resposta da Backabuddy

Hi Bridgette, thank you for your feedback. We apologize for your regretful experience. We assist over 800 champions in raising funds every month and try to ensure that we provide an excellent platform and service. Please engage with us following your post, we'd like to assist you in recieving your funds. Kind regards

Classificada 5 em 5 estrelas

Great service!

Amazing platform and very grateful to Zane for all his help and assistance. I have been dealing with Zane, at BackaBuddy, for a number of years now and he always goes the extra mile to assist in getting the message out far and wide. Thank you Zane and BackaBuddy and I would definitely recommend your service.

8 de maio de 2023
Opinião espontânea
logótipo da Backabuddy

Resposta da Backabuddy

Hi Graham, we truly value your kind words and are so glad to have been able to support you during your crowdfunding campaign. Your feedback means a lot to us and we are thrilled to have played a part in your journey. Thank you for choosing Backabuddy to be a part of it. Kind regards

Classificada 5 em 5 estrelas

BackaBuddy rocks

This company helps you from beginning till beyond end. They are amazing and this initiative makes it easy to help those in need. Thank you.

6 de abril de 2023
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Resposta da Backabuddy

Hi Nika, thank you for your wonderful feedback. We appreciate truly appreciate it. Your review will certainly help us to reach and assist many others in need. Kind regards

Classificada 1 em 5 estrelas

they hold onto your money for over a…

they hold onto your money for over a month and will come up with any and every excuse not to pay you out, even in an emergency situation.

6 de abril de 2023
Opinião espontânea
logótipo da Backabuddy

Resposta da Backabuddy

Hi Ian, thank you for your feedback. We would like to apologize for your regretful experience. To accommodate the Easter weekend, our finance team processed payouts early for this month's cycle, which has impacted payout dates. We kindly request that you communicate with our team to resolve this issue. Kind regards

Classificada 5 em 5 estrelas

Saving Superman With Lymphoma Cancer - BackaBuddy =Friend In Need

BackaBuddy has been nothing short of spectacular, extremely helpful and supportive! I was in search of a trustworthy- / widely accepted- / user-friendly platform to help raise funds for one of my best friends with stage 4 Lymphoma Cancer. They've offered exactly that and much more with our "Saving Superman" campaign with their professional customer service assistance and comms! Thank you so much, we would be lost without you guys.

31 de março de 2023
Opinião espontânea
logótipo da Backabuddy

Resposta da Backabuddy

Hi Marco, thank you for your kind feedback. We are so happy we were able to walk alongside you and your loved ones on your crowdfunding journey. If you need any further assistance, our team can provide you with the tools to help raise funds for your cause. Kind regards

Classificada 5 em 5 estrelas

BackaBuddy is an excellent platform to…

BackaBuddy is an excellent platform to donate money to any campaign. It is absolutely trustworthy site with amazing team of people who work hard to resolve any problems. It helped my daughter to raise money for her hockey tournament. Special thank you to Cay-lynn for helping us with our queries. Lia Smith

27 de março de 2023
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logótipo da Backabuddy

Resposta da Backabuddy

Hi Lia, thank you for taking the time to share your thoughts with us. Your feedback is invaluable in our efforts to continuously enhance our customer service. We are so happy we were able to assist you. Your review will certainly help us to reach and assist many others in need. Kind regards

Classificada 5 em 5 estrelas

BackABuddy is a safe platform

BackABuddy is a safe platform that allows you to raise funds for anything. It has a worldwide reach and safe transactions. You also have constant one on one support with an account manager in the event you need prompt assistance.

25 de dezembro de 2022
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Resposta da Backabuddy

Hi Delsha, thank you for your wonderful feedback. We appreciate truly appreciate it. Your review will certainly help us to reach and assist many others in need. Kind regards

Classificada 5 em 5 estrelas

Absolutely the most efficient and best customer service.

Absolutely the most efficient, committed, dedicated Team thank you for making my daughters dream possible and going the extra mile. From Ziyyaan to the emails I will highly recommend BackaBuddy to anyone. Thank you very much I will not give up until my daughter reaches her target thank you BackaBuddy.

10 de março de 2023
Opinião espontânea
logótipo da Backabuddy

Resposta da Backabuddy

Hi Michelle, thank you for your kind feedback. We are so happy we were able to walk alongside you and your family on your crowdfunding journey. If you need any further assistance, our team can provide you with the tools to help raise funds for your cause. Kind regards

Classificada 5 em 5 estrelas

Thank you for helping me save my baby's life!

How can I ever thank Back a buddy and the team (particularly Zay-yaan, Carla and Monique). The support, encouragement and invaluable input they have given me throughout my campaign has literally been life-changing for us. Back a buddy in the literal sense changed our lives and saved my daughter's life. When at our lowest, with nowhere to turn, thanks to the funds raised and the assistance of the back a buddy team, we were able to get my daughter the medical care she so desperately needed, that we couldn't afford. Today (a year later) she is once again healthy and happy and this is all thanks to Back a buddy. The hard work, love and compassion the team pour into their campaigns is second to none. They were and still are always available to provide support and advice, consistently helping me to improve my campaign, thereby raising more funds to reach our target. Their supportive suggestions on how and where to share campaign links made a MASSIVE difference as I was unsure and didn't have the right platforms to fundraise on. With their help, I have learnt so much about how to correctly speak to an audience and through them raise the much needed funds for my child's medical expenses. To the team at Back a buddy...you will never know how much we appreciate you and all that you do. You helped me save my baby's life. And you will forever have my heartfelt gratitude for the phenomenal effort you put in every single day. Anyone who chooses to work with and through you, will not be sorry. Thank you, truly, thank you from the bottom of my heart. I couldn't have saved her without you. All my love and gratitude..I thank God for you all, and for this wonderful crowdfunding platform you have created. May you be mightily blessed. Kasey Armstrong.

8 de março de 2023
Opinião espontânea
logótipo da Backabuddy

Resposta da Backabuddy

Hi Kasey, thank you for your kind words and for taking the time to leave such a thoughtful review. We are so happy to hear that you have had a positive experience with our platform and team, and that it has made a meaningful impact on your life. Your review will certainly help us to reach and assist many others in need. Kind regards

Classificada 4 em 5 estrelas

I love the backabuddy platform and…

I love the backabuddy platform and their dedicated team

21 de dezembro de 2022
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logótipo da Backabuddy

Resposta da Backabuddy

Hi Cleo, thank you for your wonderful feedback. We appreciate truly appreciate it. Your review will certainly help us to reach and assist many others in need. Kind regards

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