Balkan Holidays Opiniões 

2723
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Really easy to navigate website; clear transparent pricing and add on options (i.e. accommodation upgrades, flight changes etc) very simple booking process with clear steps. Good value for money. Wa... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

My first visit to Bulgaria, and the ski resort of Pamporovo, could not have gone very much better at all. Brilliant staff at the airports, and Margarita, our rep, handled everything the week thre... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Faultless from start to finish. Amazing to find they charter Jet2 as this is our go to summer holiday provider and from East Midlands. Transfer was a bit slow on the way out but that is expected... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

great website, good booking flow, clear information at each step exactly what you need to know, good photos and links to reviews. Good follow-up emails after booking made to give reassurance that holi... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Operador turístico
  2. Acomodação de férias
  3. Agência de turismo
  4. Agência de viagens
  5. Agregador de viagens

Escrito pela empresa

Balkan Holidays is an independent specialist Tour Operator with 59 years of experience in planning and arranging memorable holidays so you can be sure you are in safe and competent hands. We offer great value for money holidays to Bulgaria, Croatia, Slovenia, Montenegro, Northern Cyprus and Malta. We also operate low cost flights to Bulgaria. Book online and save with the Specialist tour operator.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

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4,6

Todas as opiniões

(2723)

2 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Very easy to book

Very easy to book

9 de fevereiro de 2025
logótipo da Balkan Holidays

Resposta da Balkan Holidays

Hi Maureen,

Thank you for choosing Balkan Holidays and we look forward to welcoming you.

Regards,
Balkan Holidays

Classificada 5 em 5 estrelas

First rate

Always book with Balkans if I can never had a problem with them in all the years I have gone to Bulgaria

1 de fevereiro de 2025
logótipo da Balkan Holidays

Resposta da Balkan Holidays

Hi Patrick,

We thank you and appreciate your loyal custom and look forward to welcoming you once again.

Regards,
Balkan Holidays

Classificada 5 em 5 estrelas

Pamporovo ski holiday Bulgaria

We have used Balkan holidays in the past, and have been to Bansko, Borovets and Pamporovo.
We have returned to Pamporovo several times as the resort is well managed, and there is something for everyone, especially if you are just starting out on your Ski adventure.
We stayed in the Snezhanka hotel, although a bit dated, staff are very welcoming, the rooms are toasty, live singer in lobby every night, bar snacks (pizza / burgers) for those whose taste buds do not acclimatise well to the half board Bulgarian food served mornng and evening.
Margarita was our Balkan holidays rep, she was courteous, enthusiastic, entertaining and very friendly. She checked in with us several times on our stay to make sure we were all OK, and if we needed anything, she sought us out to advise flight transfer times, and had good local knowledge (ie buses to Mechi Chal, taxis etc)
We would definitely book with Balkan holidays again, they take care of everything, and we found their prices are cheaper than DIY methods (ie lift passes etc cheaper if booked as a package)
Thank you Balkan holidays and see you next year!

1 de fevereiro de 2025
Opinião espontânea
logótipo da Balkan Holidays

Resposta da Balkan Holidays

Hi Terri,

We really appreciate taking the time to leave your kind feedback on your holiday to the wonderful Pamporovo. Margarita is a treasure and will be delighted to read your feedback. We really look forward to welcoming you back once again.

Kind Regards,
Balkan Holidays

Classificada 5 em 5 estrelas

Great website and all the information you need to feel confident in booking

great website, good booking flow, clear information at each step exactly what you need to know, good photos and links to reviews. Good follow-up emails after booking made to give reassurance that holiday is booked with all the right information. Good user experience and great prices. Well done.

8 de fevereiro de 2025
logótipo da Balkan Holidays

Resposta da Balkan Holidays

Hi Dean,

We really appreciate you choosing Balkan Holidays and thank you for your kind feedback. Looking forward to welcoming you.

Regards,
Balkan Holidays

Classificada 5 em 5 estrelas

It was great to book and easy Deepa was…

It was great to book and easy Deepa was so helpful and went the extra mile to help me .
Great service

8 de fevereiro de 2025
logótipo da Balkan Holidays

Resposta da Balkan Holidays

Hi Nicholas,

Thank you for booking with Balkan Holidays and for highlighting the hard work of our colleague Deepa. We wish you a great holiday.

Kind Regards,
Balkan Holidays

Classificada 5 em 5 estrelas

Very easy to complete online

Everything went very smoothly

7 de fevereiro de 2025
logótipo da Balkan Holidays

Resposta da Balkan Holidays

Dear Mrs Patterson,

Thank you for taking the time to leave your kind feedback we really appreciate it.

Regards,
Balkan Holidays

Classificada 5 em 5 estrelas

Excellent

Very easy to book a flight and services

31 de janeiro de 2025
logótipo da Balkan Holidays

Resposta da Balkan Holidays

Hi Dora,

Thank you for booking with Balkan Holidays and we look forward to welcoming you.

Regards,
Balkan Holidays

Classificada 5 em 5 estrelas

A great company to deal with

A great company to deal with. I cannot find fault in their customer service.

7 de fevereiro de 2025
logótipo da Balkan Holidays

Resposta da Balkan Holidays

Hi Mark,

We really appreciate the kind feedback and wish you a fantastic holiday.

Regards,
Balkan Holidays

Classificada 3 em 5 estrelas

stayed at the winslow elegance

stayed at the winslow elegance. Overall good location for gondola and upper restaurants and bars.
Bathroom very small. Shower over bath which was very deep and tricky to step out of so may not be suitable for some people.
Clean but dated decor. Could do with a refresh of paint.
Housekeeping every day. Towels and bedding changed alternate days.
Ladies beware no hairdryer provided.
Plenty of clothes storage but insufficient hanging for wet ski wear.
Insufficient basic utensils for cooking even a basic cooked breakfast. No drainer to put washed items to dry. This was requested but never materialised.
Individual room heaters good and easy to control overall temperature.
On check-out reception not open and had to wait in cold outside for coach. Toilet facilities also unavailable.
Accommodation not accessible to coach. Dropped off on main road and expected to negotiate icy side roads with luggage. May not again be suitable for all ages or physical abilities.
Needs availabilty of safe deposit boxes.

25 de janeiro de 2025
logótipo da Balkan Holidays

Resposta da Balkan Holidays

Dear Ian,

Thank you for your feedback and we welcome your feedback. We are sorry to see that you felt our overall service was only 3* it is not reflective of the feedback from our customers. We have contacted the resort and it is regretted that no issues were brought to their attention so we could be afforded the opportunity to look into your points whilst in resort.

We do hope it has not put you off returning to Bulgaria and we would welcome the opportunity to welcome you once again.

Regards,
Balkan Holidays

Classificada 5 em 5 estrelas

Balance Holidays. Great Holiday

This was our first time booking with Balkan holidays. Everything was great. We shall be booking our next mountain adventure with Balkan Holidays.

25 de janeiro de 2025
logótipo da Balkan Holidays

Resposta da Balkan Holidays

Hi Phil,

We really appreciate your feedback and we look forward to welcoming you again.

Regards,
Balkan Holidays

Classificada 5 em 5 estrelas

Great trip no issues

Great trip no issues. Great accomadation with pool steam room sauna. Great location. We booked the ski package which meant fast pass is included game changer for not queueing. Definitely would use again

29 de janeiro de 2025
logótipo da Balkan Holidays

Resposta da Balkan Holidays

Hi Terence,

We are so happy you enjoyed your holiday and we look forward to the opportunity of welcoming you again.

Regards,
Balkan Holidays

Classificada 5 em 5 estrelas

Marianna and Evo in Hotel Victoria

Marianna and Evo in Hotel Victoria are excellent hosts with delicious homemade cooking and with nothing too much trouble. A 5 star couple who always make my holiday memorable.

25 de janeiro de 2025
logótipo da Balkan Holidays

Resposta da Balkan Holidays

Hi Andrew,

Thank you for the kind feedback on your stay in Borovets and we hope to welcome you again.

Regards,
Balkan Holidays

Classificada 5 em 5 estrelas

Holiday time

So easy and simple

5 de fevereiro de 2025
logótipo da Balkan Holidays

Resposta da Balkan Holidays

Hi Elvin,

Thank you for booking with Balkan Holidays and we look forward to welcoming you.

Regards,
Balkan Holidays

Classificada 4 em 5 estrelas

Well looked after

Well looked after, great rep who made sure everything went smoothly.

Only issue was a limited food selection at the hotel as one of the family was on a strict low residue diet.
Ended up having to buy food out.

5 de fevereiro de 2025
logótipo da Balkan Holidays

Resposta da Balkan Holidays

Hi Peter,

Thank for the feedback, we are happy to read you had a great time in Pamporovo. We look forward to welcoming you again.

Regards,
Balkan Holidays

Classificada 5 em 5 estrelas

Well organised

Well organised, great hotel

5 de fevereiro de 2025
logótipo da Balkan Holidays

Resposta da Balkan Holidays

Hi Jane,

We really appreciate your feedback and happy to read you enjoyed your holiday with us.

Regards,
Balkan Holidays

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