Absolutely appalling customer service. I had to put a charge back through on my card to get a refund for a defective tree as this company were not interested in resolving the matter, shame on you!... Ver mais
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Leia as opiniões dos outros
This flip Christmas tree is the best invention ever! Worth every penny and really sturdy. Delivery was fast and efficient great company and I would recommend to anyone who’ll listen.
I’d previously had a garden-centre tree which was looking shabby after being used 25+ years. I showed my husband your trees online and ordered one - wow - it surpassed both our expectations and look... Ver mais
Ordered in Boxing Day Sale so can’t really comment on my Christmas experience as did not use. Opened box and put together and all looked good - nice bag to house tree and looking forward to its beau... Ver mais
Informações sobre a empresa
Sobre Balsam Hill UK
Escrito pela empresa
Balsam Hill™ trees are inspired by nature and loved for years. Experience the realism with our True Needle™ Technology, delight in the craftsmanship of meticulously designed trees, and discover the innovation of our Flip Tree™ and LED light technologies.
At Balsam Hill™, we believe in the quality and workmanship of our Christmas trees and expect that their enduring beauty should be enjoyed over many seasons.
Learn more about the BH Difference here.
Informações de contacto
Reino Unido
- www.balsamhill.co.uk
4,1
Bom
7 mil opiniões
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Absolutely appalling customer service
Absolutely appalling customer service. I had to put a charge back through on my card to get a refund for a defective tree as this company were not interested in resolving the matter, shame on you! Told them I would money back despite their pathetic policies and I did.
I would recommend taking your hard earned money elsewhere and avoid buying shoddy goods from this company who don’t care and hide behind their customer service team.
Customer 1 Balsam Hill 0
Update to reply - Your Customer Service team tried to tell me it was not faulty and didn't want to know and they did not care so I will not be reaching out. I have also reported this company to Trading Standards for breach of consumer rights on faulty goods!
15 de dezembro de 2025
Resposta da Balsam Hill UK
Balsam Hill is committed to delivering high-quality products and exceptional customer service, and we sincerely apologize for any inconvenience you may have experienced. We guarantee a replacement or refund for any defective products. Please contact our Customer Service team so we can promptly address your concerns and assist you directly.
Stunning tree and an amazing care…
Stunning tree and an amazing care package and bag it comes with
2 de dezembro de 2025
This flip Christmas tree is the best…
This flip Christmas tree is the best invention ever! Worth every penny and really sturdy. Delivery was fast and efficient great company and I would recommend to anyone who’ll listen.
16 de janeiro de 2026
Beautiful Christmas tree
Beautiful Christmas tree, as described on the website. Packed very carefully, with 2 pairs of gloves to “fluff” the tree!
2 de dezembro de 2025
An absolutely beautiful Christmas tree
An absolutely beautiful Christmas tree. Lots of full, bushy branches with plenty of well placed lights. It really does look and feel like a real tree.
23 de dezembro de 2025
I needed to return my order they helped…
I needed to return my order they helped me throw it no messing about unlike other retailers so for that alone 10/10 ✨
24 de fevereiro de 2026
Excellent buying
Excellent buying, delivery and unboxing experience. I was expecting more from the tree itself being spectacular and it was nice. I just expected it to be exactly like the pictures and fuller.
21 de novembro de 2025
Great speedy delivery and beautifully…
Great speedy delivery and beautifully packaged. Looks amazing.
17 de fevereiro de 2026
Good quality
Tree expensive even on offer but exactly what I wanted, and really solid and looked beautiful and should last many years. Packed well.
27 de novembro de 2025
There will be no hassle in putting…
There will be no hassle in putting lights on the Christmas tree
23 de dezembro de 2025
After Xmas
Cannot really give a review of tge item as it was bought after Christmas so not put up yet. Looks good quality, packaged really well and comes with the bag, gloves etc. Plugged in to test the lights.
6 de janeiro de 2026
From date of order,quick delivery and…
From date of order,quick delivery and such a beautiful pre-lit 7ft tree,also it was well packed.
3 de janeiro de 2026
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