Order #82792 I ordered a stroller on July 26th. I paid delivery on July 27th. Today is August 9th, and the order still hasn't shipped. I do not knew it took so long to order. I'll wait another... Ver mais
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Leia as opiniões dos outros
Ordered two Cars wondersuits for my car mad nephew and his new baby brother. Delighted with these little wondersuits. One of the was very big so initially wanted to return it but in the end decided... Ver mais
We received exceptional service during very difficult times. Susan answers all enquiries personally and promptly. We had our wonderful Egg pram delivered and cannot express how happy we are with it.... Ver mais
A empresa respondeu
We bought our stroller, car seat and base along with various baby clothes and accessories from Bambinista. We noticed that baby shopping is mainly on line unless you travel far and wide to find a shop... Ver mais
Informações sobre a empresa
Escrito pela empresa
The coolest collection of modern, trendy and minimal baby, toddler and kids clothing, accessories, toys and home products at BAMBINISTA. Ages 0-6 years.
Informações de contacto
4,1
Bom
209 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 60% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The owner was very friendly and helpful…
The owner was very friendly and helpful when I was choosing a gift, and even wrapped it up beautifully for me too. So much beautiful stuff in this shop, not the cheapest, but absolutely beautiful and things you might not find elsewhere. Could have browsed for hours!
15 de novembro de 2024
Opinião espontânea
Excellent service!
10 de novembro de 2024
Opinião espontânea
The best baby shop I have been in…
The best baby shop I have been in ever!!
Staff were so helpful and spoilt for choice
8 de novembro de 2024
Opinião espontânea
Products are excellent and service is…
Products are excellent and service is great 👍. Love this place
8 de novembro de 2024
Opinião espontânea
Beautiful shop with so many lovely bits…
Beautiful shop with so many lovely bits and very helpful owner! Picked up a beautiful gift for a friends baby shower.
7 de novembro de 2024
Opinião espontânea
Lovely shop with a gorgeous selection…
Lovely shop with a gorgeous selection of baby pieces. Brought some gorgeous pieces for a friends baby shower. Staff were friendly and super helpful
6 de novembro de 2024
Opinião espontânea
Resposta da BAMBINISTA
Thanks Becky ❤️
Really helpful
Really helpful - gift wrapping is a great service.
6 de novembro de 2024
Opinião espontânea
Fantastic new baby shop
A beautiful, aesthetically pleasing shop with plenty of different brands to look at. It's a great place to find gifts for friends and family. Staff are very friendly!
6 de novembro de 2024
Opinião espontânea
Welcoming and knowledgable
The owner of Bambinista was welcoming and so knowledgeable. We came in as total novices looking at buggies and she showed us all the functionality we'll need at every stage. I left feeling like we had all the info we needed to make a good decision, but not that awful 'sold to' feeling. She also stocks lots of beautiful gifts for new mums so a great shop to have in the town centre.
4 de novembro de 2024
Opinião espontânea
Resposta da BAMBINISTA
Thanks Nikki. Was such a pleasure to meet you! I agree, nothing worse than that "sold to" feeling, and we will never sell anything to someone unless we truly believe it is the right product for them. Sometimes I have to suggest products we don't stock to customers if I think there is something better suited to their needs that we don't stock. Hope to see you again soon. :-)
Great shop and amazing customer…
Great shop and amazing customer service. Lots of choices for newborn and not only.
1 de novembro de 2024
Opinião espontânea
Resposta da BAMBINISTA
Thank you!
Beautifully curated shop
Beautifully curated shop, a very welcome addition to St Albans!
1 de novembro de 2024
Opinião espontânea
Beautiful stock and well needed…
Beautiful stock and well needed addition to St Albans. Really lovely to see things in person rather than online.
1 de novembro de 2024
Opinião espontânea
Great shop and lovely staff
1 de novembro de 2024
Opinião espontânea
Lovely new store
Lovely new store. Great products and lovely staff. A great addition to SA.
31 de outubro de 2024
Opinião espontânea
Everything here is beautiful and staff…
Everything here is beautiful and staff is lovely.
31 de outubro de 2024
Opinião espontânea
Great baby and toddler shop in the…
Great baby and toddler shop in the centre of town - lots of unique and boutique brands, and some other favourites like Mori and Bonds. Also kitted out with prams, cots and everything else you could need for your bambino!
31 de outubro de 2024
Opinião espontânea
A beautiful store with lovely items
A beautiful store with lovely items
30 de outubro de 2024
Opinião espontânea
Gorgeous shop with such lovely bits and…
Gorgeous shop with such lovely bits and bobs - they have everything covered for babies of all ages!
30 de outubro de 2024
Opinião espontânea
Resposta da BAMBINISTA
Thanks so much for taking the time to leave a review and hope to see you again soon.
Gorgeous shop and friendly staff!
Gorgeous shop and friendly staff!
30 de outubro de 2024
Opinião espontânea
Avoid - not worth the hassle
Bought two lunchboxes, they posted one. I emailed and they sent one out a few days later. I emailed them a few times asking when it would arrive as I needed it for a specific date and no response. It still hasn't arrived. Their email responses throughout have been late and brief, with no support or initiative on their part. I ended up buying another on Amazon (I have two kids, they both needed one!) for more money but with the amount of hassle this has been, it was worth it. Such a shame as love the look of their independent shop. Still waiting for it to be delivered, and then to attempt to return it...
EDITED; Please see the below as how customers are treated 😂😂😂, starting a bun fight is a brilliant way to behave on the internet 😂😂. She just phoned me - (please note only after the bad review and not after the lack of delivery) called me unreasonable and hung up on me 😂. Absolutely unable to look at it from my point of view - I ordered on the 23rd and it still isn’t here…
PS - that’s not what Evri means: they were unable to deliver, not that they attempted it and we weren’t in.
30 de outubro de 2024
Opinião espontânea
Resposta da BAMBINISTA
EDIT: Yes, I did call as soon as I was aware that there was an issue that you felt was not handled correctly. I apologised for the mistake in the initial shipment, and for the delay with the courier company. I am not starting a "bun fight", merely stating the series of events as they occurred, I don't see the below as anything other than factual so that future customers can see that we did everything in our power to try rectify the situation. I am sorry that you were disappointed. I hope your order from Amazon arrived in time and your kids ended up having a great time at forest school.
Hi Laura,
Apologies that you have not been satisfied with the service. To recap:
20 October 6.15pm - you placed your order.
21 October your order was dispatched. Sincere apologies that we delivered 1 instead of 2 by mistake. This was entirely my fault, I am sorry.
23 October your order was delivered, you emailed to highlight that you had only received one out of two on your order. We replied the same day to apologise and say we would send another.
24 October the second one was dispatched from us. We also sent you a follow up email that day both from our automated system and also from customer services to provide you with the tracking number.
There appears to have been a delay with the courier, which is beyond our control and does sometimes (very rarely) happen. I think your bad review should be aimed at them rather than us as we have kept you in the loop. To say that our replies have been "late and brief" is not at all true. All emails were responded to the same day and usually within minutes of your email to us. To your query of "will it be delivered by Monday?" our expectation was Yes as we had sent it on next day delivery. The courier DID actually attempt to deliver on Monday but no one was in.
We have said that we are happy to accept the return and feel that we have done everything in our power to rectify the mistake.
Thank you for supporting my small business, we need all the support we can get in these tough retail times.
Regards
PS: Here is the tracking details from the courier. Please note once we dispatch, we are not informed of updates to the order as this information goes directly to the customer so that they are informed.
https://www.evri.com/track/parcel/H01M8A0057753395/details
10:10 - Thu Oct 24
We're expecting your parcel to arrive with us soon and we'll update your tracking once we've received it
19:31 - Thu Oct 24
We've received your parcel at the ParcelShop and will be collecting it shortly
11:38 - Fri Oct 25
We're sorry we haven't been able to deliver to the ParcelShop today. We'll update your tracking when it's on the way on the next working day
17:02 - Fri Oct 25
We've collected your parcel
19:39 - Fri Oct 25
Your parcel is being sorted at the senders local depot
10:36 - Sat Oct 26
We're processing your parcel at our hub
09:59 - Tue Oct 29
Your parcel is at our local depot and on its way to you
18:01 - Sun Oct 27
Your parcel is at the delivery depot and we'll let you know when it's out for delivery
10:08 - Mon Oct 28
We're sorry, your parcel has been delayed. We're working to get it on its way on the next working day and We'll let you know once it's out for delivery
14:43 - Mon Oct 28
Your local courier will deliver your parcel between 16:30 and 18:30 today
18:00 - Mon Oct 28
Delivery attempted
We're sorry, we were unable to deliver your parcel today. We'll try again on the next working day
20:29 - Tue Oct 29
Your parcel is at the delivery depot and we'll let you know when it's out for delivery
20:29 - Tue Oct 29
We're sorry, your parcel has been delayed. We'll update your tracking when it's on the way on the next working day
01:20 - Wed Oct 30
Your parcel is at the delivery depot and we'll let you know when it's out for delivery
11:03 - Wed Oct 30
Your local courier will deliver your parcel between 12:30 and 14:30 today
https://www.evri.com/track/parcel/H01M8A0057753395/details
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