I bought 2 pairs of velocity band shoes and the package was lost. Your customer service team was great and sent me a replacement order right away. I have used you for several of my kids band shoes and... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
While the shipping was expensive, the product I ordered (Korg in-ear metronome pair) was at a fair, decent price, which kind of made up for it.
A empresa respondeu
We have not received the gloves yet and have no doubt they will be acceptable. I do want to point out for others that the shipping is ridiculous. I paid more for shipping than the actual product. Whic... Ver mais
A empresa respondeu
I highly recommend Band Shoppe! The lycra is high quality -- and so many color choices. There was a small glitch with my order but they took care of it right away. Couldn't ask for better customer... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Celebrating over 50 years of quality products, prompt delivery, and outstanding customer service to music educators and guard instructors around the globe! Here you'll find a complete line of custom band and guard uniforms and flags, and the largest selection of in stock merchandise. Band Shoppe has everything you need for a successful marching season, year after year.
Band Shoppe
Escrito pela empresa
- Your one-stop-shop for everything Marching Band
- Our commitment to our customers and employees includes our promotion of fair, safe, and environmentally friendly work practices in the manufacturing of all our garments and accessories.
Informações de contacto
8900 Highway 65 STE 2, 47612-9526, Cynthiana, Estados Unidos da América
- (800) 457-3501
- www.bandshoppe.com
4,1
Bom
5 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Their website was easy to navigate and…
Their website was easy to navigate and my order was filled and delivered with no problems.
13 de fevereiro de 2026
Resposta da Band Shoppe
We're happy to hear that our website was easy to use and your order was delivered without any issues. Thank you for your positive feedback. Amanda - Customer Care Team
knew what I wanted and your search…
knew what I wanted and your search option took me right where I needed to go entire transaction took about 10 minutes max. thank you
19 de março de 2026
Resposta da Band Shoppe
We're happy to hear that our search option helped you quickly find what you needed. We appreciate your positive feedback and are glad the transaction was efficient for you. Amanda - Customer Care Team
Incredibly quick turn around on the…
Incredibly quick turn around on the order.
11 de fevereiro de 2026
Resposta da Band Shoppe
We're happy to hear that your order arrived quickly! Thank you for your positive feedback; we appreciate your time. Amanda- Customer Care Team
I like how the company gives clear…
I like how the company gives clear instructions and clear photos to give everyone an example!
17 de março de 2026
Resposta da Band Shoppe
We're happy to hear that our clear instructions and photos were helpful! We appreciate you taking the time to share your positive experience with us. Amanda - Customer Care Team
Appreciate the quick response to tax…
Appreciate the quick response to tax exempt application. Looking forward to receiving our order.
16 de março de 2026
Resposta da Band Shoppe
We appreciate you acknowledging our prompt handling of your tax exemption. We're glad to know that you're anticipating your order and we appreciate your business. Amanda - Customer Care Team
Quality Products
This is the second time I have ordered from the Band Shoppe. And I will continue to be a repeat customer!
9 de fevereiro de 2026
Resposta da Band Shoppe
We're happy to hear that you've had such positive experiences with us! Thank you for being a repeat customer; we appreciate your continued support. Amanda - Customer Care Team
Shipping Costs
16 de março de 2026
Resposta da Band Shoppe
Thank you for your review. Shipping costs are not built into the price of the product so all shipping and handling costs must be charged separately according to the prices set by the 3rd party carrier. Amanda - Customer Care Team
Been using the rifle for a few weeks…
Been using the rifle for a few weeks after receiving and it broke during a rehearsal and they said they would help me get a new one because of the warranty but still have yet to receive any response
18 de fevereiro de 2026
Resposta da Band Shoppe
Thank you for your review. A response was provided to you immediately upon receiving your email on Friday stating that a new rifle would be issued, however, your mailbox is full and my email was rejected. The replacement rifle will be shipping today, and the tracking will be sent to you but if your mailbox is still full at that time, you will not receive this information either. Amanda - Customer Care Team
The website is very confusing
The website is very confusing. It took me three or four tries before I was able to order the product I wanted. The shipping fee for ground is ridiculously high
15 de março de 2026
Resposta da Band Shoppe
Thank you for your review. I apologize if you were having issues with placing the order but am happy to hear the order was processed. Amanda - Customer Care Team
We still don’t have half our order
We still don’t have half our order, the flag pole. No communication on a ship date or id we will get our order filled at all.
19 de fevereiro de 2026
Resposta da Band Shoppe
Thank you for your review. At the time of your purchase, this item was noted as being on backorder until mid-March. Your pole should be shipping this week, and you will receive tracking information once ready. Amanda - Customer Care Team
Fast and harmless delivery.
20 de fevereiro de 2026
Resposta da Band Shoppe
We're happy to hear that you found our delivery fast and harmless. Thank you for your positive feedback; we appreciate it. Amanda - Customer Care Team
Resposta da Band Shoppe
We're happy to hear that your experience was quick and easy. Thank you for your positive feedback. Amanda - Customer Care Team
THREE WINS on Saber
Quick turnaround
Same quality as other manufacturers
Slightly less expensive so THREE WINS
19 de fevereiro de 2026
Resposta da Band Shoppe
We're happy to hear that you had a positive experience with our quick turnaround times, comparable quality, and better pricing. Thank you for your feedback! Amanda - Customer Care Team
So far so good
Just ordered this stand. We'll see how long it takes to deliver and whether it does what I need it to.
12 de março de 2026
Resposta da Band Shoppe
We appreciate your order! We hope the stand meets your needs and that delivery is prompt. Thanks for giving our product a try; we value your feedback. Amanda - Customer Care Team
High shipping costs
Charging $20 to ship one silk is outrageous in my opinion.
I understand that the 3rd party carrier is the one setting the shipping costs. Still, it’s really high. How much does it really cost to ship one flag? Maybe you should look at the 3rd party carrier and find one with more reasonable prices.
11 de março de 2026
Resposta da Band Shoppe
Thank you for your review. Shipping costs are not built into the price of the product so all shipping and handling costs must be charged separately according to the prices set by the 3rd party carrier. Amanda - Customer Care Team
Product arrived earlier as it would be.
Product arrived earlier as it would be. My son is very happy with the product and that makes me very happy as well. Costumer service is amazing.
6 de março de 2026
Resposta da Band Shoppe
We are happy to hear that your product arrived ahead of schedule. Thank you for your positive feedback and for taking the time to share. Amanda - Customer Care Team
Great product
The DSI rifle and spin pro gloves I ordered for my son in winter-guard were great. :)
18 de fevereiro de 2026
Resposta da Band Shoppe
We're happy to hear that the rifle and gloves were great for your son's winter-guard activities. Thank you for sharing your positive experience with us! Amanda - Customer Care Team
Resposta da Band Shoppe
We're glad you had a great experience ordering from us. Thank you for your positive feedback. Amanda - Customer Care Team
MY SON IS in Florida and bought shoes…
MY SON IS in Florida and bought shoes and had them delivered to him since we are from Indiana. Even though Fed Ex claims it was delivered the hotel staff said no delivery came. Now I 'm out $110 cause we don't know where these shoes are. Very dissapointing.
7 de março de 2026
Resposta da Band Shoppe
Thank you for your review. I am not showing that you have contacted us for more information. I will be emailing you the delivery confirmation with signature provided from FedEx to help with your situation. Amanda - Customer Care Team
Good productos and good comunication.
17 de fevereiro de 2026
Resposta da Band Shoppe
We're happy to hear that you had a positive experience with our products and communication. Thank you for your feedback! Amanda - Customer Care Team
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