Bare Minerals Opiniões 

359
TrustScore: 3.5 em 5

3,5

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Classificada 1 em 5 estrelas

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A empresa respondeu

Classificada 5 em 5 estrelas

Lovely products. Especially skin longevity. It's smooth, my face feels nourished and it has a beautiful scent. It's my absolutely favourite face cream. Easy to order and delivered in the time I w... Ver mais

Classificada 5 em 5 estrelas

Love bare minerals powder foundation, it doesn’t feel heavy at all and provides good coverage. Recently got another great deal on foundation and brush set direct on their website. Purchase has been di... Ver mais

Classificada 5 em 5 estrelas

I was very impressed that Michelle picked up on my emails, after speaking with me earlier in the day. Her help with my problem was greatly appreciated. Hopefully third time lucky my parcel will arr... Ver mais

Informações sobre a empresa

  1. Fábrica de cosméticos

Escrito pela empresa

Clean is in our genes. After pioneering the skin-friendly makeup movement in 1995, our makeup still does more than most. With Mineral-powered formulas that are naturally calming, balancing and protective, our clean beauty lineup proves our rule: beauty should feel as good as it looks.


Informações de contacto

3,5

Aceitável

TrustScore: 3.5 em 5

359 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 70% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,5

Todas as opiniões

(359)

24 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Waiting over 2 years for bare minerals…

Waiting over 2 years for bare minerals to restock their medium beige matte colour foundation powder. Such a shame that a huge company like this can't take care to buy enough stock in advance.Alsontheir price hike from £23 - £33 in less than 2 years is a disgrace.

5 de dezembro de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Time to move on

I’ve always loved this brand. But time to move onto Laura Mercier after hearing such good things. My final straw was ordering in their Black Friday sale, only to be emailed a week later to say they are out of stock. Really disappointed so taking my custom elsewhere!

2 de dezembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Experience of returns

I have used bare minerals for years. But always used the powder foundation. I decided to try the liquid form. I am very light skinned and unfortunately the makeup i chose didn't give me much coverage, possibly chose the wrong one for my skin tone. However I emailed the company, they sent me a link to arrange pick up of item. All done within 48 hours and just waiting on full refund. Its so refreshing to know this when ordering online. Fantastic service, happy customer. 😊

11 de novembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

The St Albans boutique is Fab

Colby in the St Albans boutique is incredible. My make up session was great, she really did transform my tired face and made me feel amazing! I was gutted that i had to remove it! Bareminerals has been my fav make up for many years but its made that bit better when you get the right advice and colour match! With Colby you can reference any product and she knows her stuff. I went in once trying to explain a discontinued blush not only did she know what i was harping on about but was able to recommend the nearest match!

12 de novembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

great customer service!

vicky listened n understood the error i had made when ordering online.....ordered was stopped immediately....n i was given a discount code to try again....thank you v much!

1 de novembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Shade enquiry

I was unsure of which shade to order as my regular foundation has been discontinued. I was given a response very quickly to my query. Very pleased with the service provided.

21 de outubro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

EXCELLENCE I did not receive the…

EXCELLENCE I did not receive the correct shade of foundation and even though I had tried it on to see how it looked on my skin, Bare Minerals Customer Service Team accepted the product back and gave me a refund without any quibbling at all. Now that is excellent service and you can shop with them and have peace of mind.

20 de outubro de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Not sure about this company

I placed my first order with Bare Minerals and it was received fairly quickly, but they short-shipped me. I paid for 4 items and received only 3. I emailed them, they responded to ask me questions about my identity for some reason (it's all in my order), and when I responded with the answers my email was rejected. I tried responding again and was rejected a 2nd time. I started an online chat with someone who didn't know what short-shipped means. Eventually this person told me they'd ship out the missing item - I hope it'll show up. Not a good first experience, at all. Not sure about this company.

17 de outubro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Customer Service

I have used Bare Minerals for some time but cannot buy it locally so have to but online. A recent purchase of Barepro 16hr Powder Foundation arrived broken into bits inside the compact. Unusual, so I contacted Bare Minerals and they replaced it with no problem at all. So thank you for your excellent customer service and lovely products.

10 de outubro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Top marks

I have used Bare Minerals since 2009 or so as I have rosacea and find their make-up an absolute god-send - their foundation changes me from looking like a tomato head to an actual human. As it's minerals I am also happy that I am putting 'good stuff' on my already extremely sensitive (or overly-dramatic as I tend to think of it) skin. Given that I've used it so long, I know exactly what shade I am - number 03, fairly light, I know it off by heart. Last year, Bare Minerals had a sale on, or certainly there was some sort of offer (it's that long ago I can't recall exactly what it was) anyway there was some reason that prompted me to stock up as it's my go to product and I know I need it. So I bought some pots and various other bits and thought nothing more about it until this week, when I realised my current pot is running low. I checked my supplies to make sure it was foundation I had bought last year and was pleased to find it was, until I noted the number and shade - number 12 medium beige. Panic! I'm not the best with make-up but given the number difference and name, i knew it wasn't going to be appropriate for my skin tone. Initially I assumed the wrong product had been sent to me but on finding my order email, I realised I had been the one to make the mistake. I've no idea how I managed this and clearly hadn't checked at the time. At first I thought I'd just beat myself up and put this down as an expensive mistake, however I hate waste so contacted Bare Minerals to see if there was anything that could be done - could I buy something else that would change the tone to make it usable for me, or as a very long shot given the time and fact that it was my mistake, could I swap the pots for my actual shade? Lovely Stephanie from the customer service team was quick to respond and said that on this occasion, if the pots were unopened (which they are) I could return them! They had absolutely no need to do this, the whole thing was totally my fault and it was a long time since the order was made. I cannot thank them highly enough for this and it really did restore my faith in simple kindness. This may be a big global brand but they clearly haven't forgotten their customers. Thankyou Bare Minerals you absolute superstars!

14 de outubro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Alex was very efficient and helpful.

A customer service assistant named Alex very speedily advised me on the product choice I was seeking. Unfortunately the powder foundation that I was buying had been discontinued. It is always disconcerting when this happens but Alex immediately was able to provide me with the new details and the correct shade to order. I am delighted to be able to order such a great brand again.

13 de outubro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Very professional customer service

Thanks to Bare Minerals for an excellent customer service! I am really positively surprised by the great service Bare Minerals support team provided.

I got delivered the wrong item due to a bug on the website. As a response not only did I get the correct item delivered but also they addressed the bug and were kind to help me out immediately.It happens so rarely with online orders and I truly appreciate Bare Minerals kind gesture.

Again, thank you very much for listening to your customers and resolving the issue so quickly and professionally.

5 de outubro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Very helpful

Very helpful, fastest responses to emails ever, and over and above any customer service I’ve experienced before. I was given a more than fair outcome to my issue and I’m very pleased I got in touch.

12 de outubro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Great Brand and products

I have used these incredible products for a decade now and I have never been disappointed. Customer service available and reactive.

30 de setembro de 2022
Opinião espontânea

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