Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

My BMW X5 was in for an oil service today, I was offered the usual wash and vac courtesy clean which, needless to say, I accepted. I would like to both thank and congratulate whoever cleaned it, you... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

There were a few things we were unsure of with certain apps with our phone connecting to the car. We made an appointment with Brandon, who explained everything we asked, he was very knowledgeable,... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Fantastic service provided by Aaron Foulkes at Barretts JLR Canterbury. Easy process from start to finish. Aaron kept us updated every step of the way. We will certainly be back for more company veh... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

From the start we dealt with Duncan when purchasing the car who went out of his way to be helpful and said any problems to contact him, which we did when we couldn't understand all of how the dashboar... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Concessionário auto

Escrito pela empresa

BARRETTS OF KENT, SINCE 1902. COMBINING TRADITIONAL VALUES OF THE PAST, WITH THE CARS OF THE FUTURE. Proud new and used car retailers for Jaguar, Land Rover, BMW, MINI and Honda. With over 120 years of experience as a family-owned and operated business, we pride ourselves on great customer service and our wealth of automotive knowledge. We are passionate about making the car buying process an enjoyable experience, with a team of professional staff, that you can trust and rely on to guide you through seamlessly. Our service doesn’t just stop when you leave our showrooms, we are here to help you through your entire journey, which is why we build the strong, long-lasting relationships we have with our customers.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 71% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Excellent service from Barrettes mini…

Excellent service from Barrettes mini Ashford as always a good price for the mot and they cleaned the car too! Not many places do that!

17 de dezembro de 2024
Opinião espontânea
logótipo da Barretts Kent

Resposta da Barretts Kent

Hi Caroline,

Thank you for your five-star review and great comments.

Classificada 5 em 5 estrelas

Again another great experience with…

Again another great experience with Barrett’s, they are always polite and courteous. Customer service in my experience has always been excellent.

16 de dezembro de 2024
Opinião espontânea
logótipo da Barretts Kent

Resposta da Barretts Kent

Hi Neville,

Thank you for your five-star review and great comments.

Classificada 5 em 5 estrelas

Brilliant service as always

Brilliant service as always. Particularly like the walkthrough inspection video. Courtesy car made available, my car returned cleaned. Thank you.

16 de dezembro de 2024
Opinião espontânea
logótipo da Barretts Kent

Resposta da Barretts Kent

Hi Paul,

Thank you for your five-star review and great comments.

Classificada 5 em 5 estrelas

We dropped the car off early we were…

We dropped the car off early we were greeted with a hot drink of our choice made to feel welcome as usual the air bag was replaced and the car was cleaned free of charge .

14 de dezembro de 2024
Opinião espontânea
logótipo da Barretts Kent

Resposta da Barretts Kent

Hi Mrs Davies, thank you for your five-star review and great feedback. We're glad you experienced great service at Barretts.

Classificada 5 em 5 estrelas

Service is always good

Service is always good. Efficient, friendly and well organised. Customer is always keep informed of progress.

10 de dezembro de 2024
Opinião espontânea
logótipo da Barretts Kent

Resposta da Barretts Kent

Hi Peter, thank you for your five-star review and great feedback. We're glad you experienced great service at Barretts.

Classificada 5 em 5 estrelas

Had to bring my car in for a recall

Had to bring my car in for a recall, which was carried out quickly and with lots of communication resulting in a smooth experience, I always bring my car to Barrett’s as they always go the extra mile with service and communication.

12 de dezembro de 2024
Opinião espontânea
logótipo da Barretts Kent

Resposta da Barretts Kent

Hi, thank you for your five-star review and great feedback. We're glad you received excellent service at Barretts.

Classificada 5 em 5 estrelas

I have to give Barretts a five star…

I have to give Barretts a five star rating . I couldn’t fault their service
Sophie had everything organised before hand , from picking my car up ( the chap was professional ) to keeping me well informed to what was happening and to delivering it back to me. First class service Barretts of Ashford thank you.

12 de dezembro de 2024
Opinião espontânea
logótipo da Barretts Kent

Resposta da Barretts Kent

Hi Cynthia, thank you for your five-star review and great feedback. We're glad you received excellent service at Barretts Ashford.

Classificada 5 em 5 estrelas

Customer Service

Customer Service is as important as the vehicle itself. Many thanks to Ellie Rees-Davies for negotiating me through my service in such a professional & positive manner. A great ambassador for the brand!

9 de dezembro de 2024
Opinião espontânea
logótipo da Barretts Kent

Resposta da Barretts Kent

Hi, thank you for your five-star review and great feedback. We're glad you experienced great service at Barretts, we will pass this on to Ellie and the team.

Classificada 5 em 5 estrelas

Good friendly service

Good friendly service , kept me informed of any updates. Quick service , very happy

11 de dezembro de 2024
Opinião espontânea
logótipo da Barretts Kent

Resposta da Barretts Kent

Hi, thank you for your five-star review and great feedback, We're glad you were happy with the service at Barretts.

Classificada 5 em 5 estrelas

As always great service from Barretts…

As always great service from Barretts BMW team members. Special thank you to assistance service manager Miss Abbey Davies who dealt expertly with my recent problems on the car whilst on holiday in France and Miss Sophie Simpson who looked after me once the car had been repaired.

10 de dezembro de 2024
Opinião espontânea
logótipo da Barretts Kent

Resposta da Barretts Kent

Hi Urban KUHL,

Thank you for our five-star review and great comments. We will pass your comments on to Abbey, Sophie and the rest of the team.

Classificada 5 em 5 estrelas

Very professional

Very professional, good friendly service

6 de dezembro de 2024
Opinião espontânea
logótipo da Barretts Kent

Resposta da Barretts Kent

Hi Stephen,

Thank you for your five-star review and great comments.

Classificada 5 em 5 estrelas

Excellent service

Excellent service, maintenence on car was carried out quickly and I felt I got value for money.

6 de dezembro de 2024
Opinião espontânea
logótipo da Barretts Kent

Resposta da Barretts Kent

Hi Mr Parker,

Thank you for your five-star review and great comments.

Classificada 5 em 5 estrelas

Fabulous customer interaction from drop…

Fabulous customer interaction from drop off to collection. Intermittent fault with Z4 which typically resolved itself on deposit to garage, but reactivated on way home. Nonetheless kept fully informed during the day, and will need to re-book, but fully confident with service team.

5 de dezembro de 2024
Opinião espontânea
logótipo da Barretts Kent

Resposta da Barretts Kent

Hi Paul,

Thank you for your five-star review and great comments.

Classificada 5 em 5 estrelas

First service on my 225e all good kept…

First service on my 225e all good kept informed and I chose pick up and delivery which suited me this time and was done brilliantly all in all a pleasant experience

5 de dezembro de 2024
Opinião espontânea
logótipo da Barretts Kent

Resposta da Barretts Kent

Hi Nicholas,

Thank you for your five-star review and great comments.

Classificada 5 em 5 estrelas

Barretts Ashford

Always take my BMW Barretts at Ashford . Bought the car off of them in 2019 and have had it serviced there ever since
Always treated well and they always do a first class job

4 de dezembro de 2024
Opinião espontânea
logótipo da Barretts Kent

Resposta da Barretts Kent

Hi,

Thank you for your five-star review and great comments.

Classificada 5 em 5 estrelas

Great staff

Helpful staff; lovely waiting area; car serviced while I waited, and cleaned for good measure!

5 de dezembro de 2024
Opinião espontânea
logótipo da Barretts Kent

Resposta da Barretts Kent

Hi Natasha,

Thank you for your five-star review and great comments.

Classificada 5 em 5 estrelas

Barretts did what they promised

Barretts did what they promised, very important in todays sad world.

3 de dezembro de 2024
Opinião espontânea
logótipo da Barretts Kent

Resposta da Barretts Kent

Hi Phil, thanks for taking the time to leave your kind feedback and five-star review. Customer service is very important to us and we're happy to hear we didn't disappoint.

Classificada 5 em 5 estrelas

Great service from Ashford workshop

Great service from Ashford workshop, particularly from Tanya Aksarova; she kept me informed of progress and sorted out two problems for me - Thank you Tanya

4 de dezembro de 2024
Opinião espontânea
logótipo da Barretts Kent

Resposta da Barretts Kent

Hi Mr Palmer, thank you for your five-star review and great feedback. We're glad you experienced great service at Barretts.

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