Basil Fry & Opiniões 

I concur fully with the other reviews regarding this truly dreadful organization. Appalling and arrogant customer service, make derisory settlement offers and do not listen to reason. Also very unclear as to who they actually represent in any claims and only start to listen when you involve the Financial Ombudsman (tip: don’t bother with the Furniture Ombudsman in any claim - complete waste of time)

Avoid this company, purchase independent insurance cover for your move.

I purchased insurance via my BRS registered company and as things happen my furniture was damaged in between removal, storage for 2 months and delivery back to my new property.

Making a claim became a major issue. They didn't acknowledge emails, phone calls were just ignored and delays were constant. Their MD took the view I wasn't a customer. Avoid at all costs

After PSS Removals damaged over £12,000 of our belongings in an international relocation from the UK to Australia, Basil Fry & Co, operating as 'Removal Claims Service' are handling our claim (we paid £1000 for our insurance for the move). Initially they colluded with PSS to refuse to process our claim so that PSS could blackmail us into paying for their estimating errors, and then took a further month to get a local sub-sub contractor to visit us (they appointed a marine surveyor rather than a loss adjuster - with no qualifications or professional accreditation as a loss adjuster). So, so far, 2 months since submitting photographs, quotations for repair / replacement, valuations and a raft of other info they demanded, we have no resolution to our claim. I'd recommend buying independent insurance for your move as its not clear who these people are really working for, but it certainly doesn't appear to be the customer. I'll post updates as and when (if) there is any progress.