Arrived in an amazingly sort time. Although I paid what I thought was a lot for the necessary 3-5 day postage, the three tiny sink overflow rings came through my letterbox the very next day.
A empresa respondeu
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Leia as opiniões dos outros
On 30 September 2026 I ordered a Nuie Core 500mm Wall Hung 2-Door Vanity Unit & Basin in Satin Green (order #100054330). It arrived damaged. Bathroom House arranged collection, which took place... Ver mais
I ordered the items that I wanted which were delivered very quickly and the quality of goods is excellent. I did order to items by mistake and contacted Bathroom House to return and request a refund.... Ver mais
A empresa respondeu
They were really good and helpful. Shame the courier let them down badly (DPD). Very helpful lady who felt my pain which was caused by the courier (DPD)
Informações sobre a empresa
Escrito pela empresa
Bathroom House is a rapidly growing Omnichannel UK bathroom retailer, supplying branded products and in-house designs to suit all needs and tastes, offering Click & Collect and great delivery service nationwide and worldwide, supplying branded products and in-house designs. We are passionate about bringing real value into our customers' lives and businesses. One day it may be sending a replacement basin tap to one of our customers in the Highlands. The next day it may be supplying 120 bathroom suites to a Hilton hotel in London. No job is too big or small either way because we are passionate about providing the highest quality bathroom products for the home and commercial sectors. We are also committed to giving our customers the best prices possible. We continually check the market to help keep our prices competitive, which is excellent news for you. Not only do you receive unbeatable quality, but you also receive unbeatable prices! Our easy-to-navigate website has thousands of quality products, including modern bathroom suites, traditional bathroom suites, bathroom furniture, washbasins, bathroom taps, shower mixers, shower enclosures, bathroom heating, lighting, mirrors, kitchen taps, accessories, and plumbing parts. Once you have found the products you are looking for, we can offer excellent delivery options, including a next-day delivery service or click-and-collect from our trade counter. What's more impressive is the aftercare you receive should anything go wrong. Our dedicated customer care team will be available to help you.
Informações de contacto
Unit 6, Hermes Road, Gillmoss Industrial Estate, Stonebridge East, L11 0ED, Liverpool, Reino Unido
- 0151 458 0466
- hello@bathroom-house.co.uk
- www.bathroom-house.co.uk
3,6
Aceitável
610 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 80% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Boiler worked for 1 day then stopped…
Boiler worked for 1 day then stopped working. Customer service were nice and am now awaiting a decision.
28 de março de 2025
Resposta da Bathroom-House.co.uk
HI Anne, Thank you for your review. Rest assured we will get this replaced for you :-)
Made an order and realised my mistake…
Made an order and realised my mistake straight away. Was worried looking at reviews that it may be hard to contact. Phoned customer service, answered immediately, cancelled the order and moneys already back in my account. Really happy.
4 de abril de 2025
Opinião espontânea
Resposta da Bathroom-House.co.uk
Thank you so much for your kind review! We're really glad to hear that our customer service team was able to assist you quickly and resolve everything smoothly. We understand how important it is to feel supported, especially when something doesn't go as planned, and we're thrilled to know you had a positive experience. If you ever need anything in the future, we're always here to help!
They didn't communicate either by email…
They didn't communicate either by email or telephone to confirm delivery date and time
28 de março de 2025
Resposta da Bathroom-House.co.uk
Thank you for taking the time to leave a review. Our records show that we contacted you via email on 02/04/2025 08:33 and 03/04/2025 15:35. Please check your junk and spam folder.
Avoid them
Avoid them
Ordered for next day delivery
They sent all the parts missing and told me I have to wait a month as the parts are coming from china even though I paid for next day delivery
25 de março de 2025
Opinião espontânea
Resposta da Bathroom-House.co.uk
Hello Glen Stuart, I cannot locate an order for your name with Bathroom House. If you would like to share your order details with us, we can look into this for you.
Great product fast service great price
Great product fast service great price
25 de fevereiro de 2025
Resposta da Bathroom-House.co.uk
Thank you so much for your kind words! We're thrilled to hear you were happy with the product, our service, and the price. Your support means a lot to us, and we look forward to serving you again soon!
Sold item that wasn't in stock so had…
Sold item that wasn't in stock so had to buy from elsewhere however I got a quick refund
24 de fevereiro de 2025
Resposta da Bathroom-House.co.uk
Thank you for your feedback, and we’re sorry for the inconvenience caused by the item being out of stock. We do our best to keep our stock levels accurate, but on rare occasions, discrepancies can occur. We're glad we could process your refund quickly and appreciate your understanding. We hope to have the opportunity to serve you properly in the future.
Quick and good value
Ordered a under sink hot water tap boiler on Friday, arrived Saturday morning.
Perfect and a good price.
1 de março de 2025
Opinião espontânea
Resposta da Bathroom-House.co.uk
Thank you for your great review! We're so pleased to hear your under-sink hot water tap boiler arrived quickly and at a price you were happy with. Providing fast delivery and great value is what we aim for, so it’s fantastic to know we delivered on that. We hope you enjoy your new purchase, and we’d love to help you again anytime!
Super value shower at great value
Super value shower (half price) and needed within a few days so paid for next day delivery of which to be fair wasn’t that expensive. Item arrived on time and is just what we needed. Faultless company
22 de fevereiro de 2025
Resposta da Bathroom-House.co.uk
Thank you so much for your kind words! We're thrilled to hear that you found great value in your new shower and that our next day delivery met your expectations. It's always our goal to provide quality products at competitive prices with reliable service, so your feedback means a lot to us. We really appreciate your support and hope to serve you again in the future!
Appalling customer service
Appalling customer service. I ordered some bathroom cabinet handles in January as they were listed as in stock on the website. I then got informed that stock would not be available until 13th February. This date came and went, so I emailed them again and was informed that it would now be 21st March. This is totally unacceptable so I requested a refund and they haven't even acknowledged my request. Who knows if I'll ever get my money back. I do NOT recommend and would advise going elsewhere.
26 de fevereiro de 2025
Opinião espontânea
Resposta da Bathroom-House.co.uk
Thank you for reaching out. I can see we cancelled and refunded your order on 27th feb. I’m really sorry we weren't able to fulfil your order this time, and I completely understand your disappointment.
We value your interest in our products and hope to have the opportunity to serve you better in the future. If you have any further questions or need any more assistance, please feel free to get in touch.
Wishing you a wonderful day ahead.
Avoid! 7-week customer service delay
I wish I'd seen these reviews before I ordered...
Purchased a freestanding bath from this company. Delivery went well. However, on unpacking it was established that the feet were missing (they have to be secured to the floor and then attached to the 'external' feet). I contacted Bathroom House by phone on February 4th and explained the issue. The member of staff advised that she would send an email and I needed to photograph the parts to show what was missing and reply to her email with the photograph(s). The bath was partially assembled at that point (plumber was waiting to install) but sent photos anyway. I received an automatic response confirming receipt of my email and advising that there would be a delay in replying as they were currently responding to emails from w/c DECEMBER 18th.... The member of staff that I spoke to did not, at any point, give any indication of a delay. As I could not afford to be without a bath for 7 weeks I had to source and pay for a part from elsewhere. They were completely inappropriate but the only option for installation (and they were £50).
4 de fevereiro de 2025
Opinião espontânea
Resposta da Bathroom-House.co.uk
Thank you for taking the time to share your experience, and please accept our sincerest apologies for the delay and frustration you’ve encountered.
We completely understand how disappointing it must have been to unpack your new bath and find the 4 screws missing—especially with a plumber on-site and installation scheduled. It’s equally frustrating that you weren’t made aware of our email backlog during your initial phone call. That was an oversight on our part, and we’re very sorry it added to your inconvenience.
Due to an unusually high volume of inquiries earlier this year, our customer service team experienced a significant backlog. While this is not the level of service we strive to provide, please be assured that we are actively working to respond to every customer and resolve outstanding issues.
If you would like to forward me the Invoice for the replacement screws I will be able to refer this to management.
Exceptional customer service
Thank you Zoey for all your help. I purchased from Bathroom house and I have to say the service couldn’t be better, I had a small problem with a damaged item but in phoning Zoey I found that the customer service was exceptional and the small problem I thought I had was sorted next day. A great service that I will no doubt use again and recommend.
21 de fevereiro de 2025
Opinião espontânea
Resposta da Bathroom-House.co.uk
Hello John, Thank you for taking the time to leave a review. It is greatly appreciated. I am so pleased we were able to help you and that you have been happy with our service. Take care and best wishes to you. Kind regards, Zoey :-)
Super fast service
Super fast service. Best price I could find online. Thank you BH
26 de janeiro de 2025
Resposta da Bathroom-House.co.uk
Thank you for taking the time to leave a review :-)
Resposta da Bathroom-House.co.uk
Thank you for taking the time to leave a review ;-)
Speedy process had an issues with the…
Speedy process had an issues with the product customer service was excellent in resolving the manufactures problem would use again
7 de janeiro de 2025
Opinião espontânea
Resposta da Bathroom-House.co.uk
Thank you so much for taking the time to leave us a review. We truly appreciate your feedback. We are happy that your issues were resolved :-)
Resposta da Bathroom-House.co.uk
Thank you for taking the time to leave a review we really appreciate it :-)
Do not buy anything from these guys
I ordered a shower November 2023, great product was very happy with it, unfortunately in December 2024 the valve to switch between the shower and taps snapped off, meaning we can’t use the shower and when the taps are on water sprays out where the valve used to be and some of the black paint has chipped off of the shower hose. I contacted bathroom house straight away and received a reply asking what cleaning products I used - to which I replied warm water and a soft cloth - as the unit is black any harsh chemicals or abrasive cleaning products can damage the finish. I also sent pictures as requested, this was on 02/01, i still have not received a response despite sending several follow up emails.
2 de janeiro de 2025
Opinião espontânea
Resposta da Bathroom-House.co.uk
Thank you for your review. I can see that Customer Service are in communication with you via Email to resolve your issue :-)
Awful company
Awful company, I would give 0 stars if this was an option!
I ordered a bathroom tap over a year ago and as soon as it was fitted it leaked, after having to send photo's and video's proving that the item was faulty they sent me out a replacement cartridge which left me having to pay someone to change this. Even so after this the tap still leaked, several emails and calls to Bathroom-House and no help what so ever. I had to give up in the end as it was so frustrating I couldn't deal with the stress. DO NOT BUY FROM THEM!
7 de janeiro de 2025
Opinião espontânea
Not yet arrived.
Still waiting for it to arrive so no opinion one way or the other! Sure it'll be good tho.
7 de janeiro de 2025
We have not received the item
29 de dezembro de 2024
Always have had very good service…
Always have had very good service overall. Thank you.
28 de dezembro de 2024
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