I ordered a thermostatic mixer tap on next day delivery. The tap didn't arrive - only the shower mixer. I tried to call but couldn't get through so I sent an email - it took them two days to reply o... Ver mais
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I ordered a thermostatic mixer tap on next day delivery. The tap didn't arrive - only the shower mixer. I tried to call but couldn't get through so I sent an email - it took them two days to reply o... Ver mais
A empresa respondeu
I ordered the items that I wanted which were delivered very quickly and the quality of goods is excellent. I did order to items by mistake and contacted Bathroom House to return and request a refund.... Ver mais
A empresa respondeu
When trying to order a replacement part for our shower unit Lydia was amazing in helping and supporting me. She really went the extra mile to ensure that the issue was resolved and the shower unit put... Ver mais
A empresa respondeu
Terrible service. Ordered a tap only for the warm water not to work on it, have to call a plumber out and despite numerous exchanges they still continue to bat back and forth with excuses defending... Ver mais
A empresa respondeu
Bathroom House is a rapidly growing Omnichannel UK bathroom retailer, supplying branded products and in-house designs to suit all needs and tastes, offering Click & Collect and great delivery service nationwide and worldwide, supplying branded products and in-house designs. We are passionate about bringing real value into our customers' lives and businesses. One day it may be sending a replacement basin tap to one of our customers in the Highlands. The next day it may be supplying 120 bathroom suites to a Hilton hotel in London. No job is too big or small either way because we are passionate about providing the highest quality bathroom products for the home and commercial sectors. We are also committed to giving our customers the best prices possible. We continually check the market to help keep our prices competitive, which is excellent news for you. Not only do you receive unbeatable quality, but you also receive unbeatable prices! Our easy-to-navigate website has thousands of quality products, including modern bathroom suites, traditional bathroom suites, bathroom furniture, washbasins, bathroom taps, shower mixers, shower enclosures, bathroom heating, lighting, mirrors, kitchen taps, accessories, and plumbing parts. Once you have found the products you are looking for, we can offer excellent delivery options, including a next-day delivery service or click-and-collect from our trade counter. What's more impressive is the aftercare you receive should anything go wrong. Our dedicated customer care team will be available to help you.
Unit 6, Hermes Road, Gillmoss Industrial Estate, Stonebridge East, L11 0ED, Liverpool, Reino Unido
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Respondeu a 82% das suas opiniões negativas
Geralmente responde dentro de duas semanas
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Ordered a tap in July, the handheld shower hose attachment was not the same as the picture (received a silver rubber hose rather than the normal chrome hose you expect). I contacted them to request a replacement as per their website. I received a response within a week requesting info I’d already provided. I resent it anyway for ease, this was the beginning of August, am still waiting for a response…..really simple fix. Shouldn’t be this difficult.

Resposta da Bathroom-House.co.uk
Avoid! Avoid! Avoid!
Absolutely terrible company to deal with after ordering some taps. Better ordering from somewhere like victorian plumbing.
Ordered a shower from here and should have known better due to the low price, I got next day delivery and it came 2 days later, maybe due to me ordering in the evening
Anyway the shower is something straight off temu, lightweight, plasticy, flimsy with basic instructions, I managed to fit it, it does look nice but I'm not sure how long it's going to last!
I suppose you get what you pay for so don't be lured in with the cheap prices like I did, they're cheap for a reason

Resposta da Bathroom-House.co.uk

Resposta da Bathroom-House.co.uk
Terrible company, wish I had done my research before purchasing as I would have gone with someone reputable. What they are doing is selling cheap low quality products at inflated prices, while the consumer assumes they are getting a service backed up by after sales support. The product leaked within the warranty period, they requested a video which I gave them, they agreed a replacement would be sent out due to inferior quality item and then no further communication was made, ignoring all other correspondences and needless to say no replacement was ever received. Cowboy company avoid at all costs unless you are looking for disappointment
Having left this review I have now finally received the replacement I was promised on 09/07. Still no communication and coincidence I think not but all is well that ends well

Resposta da Bathroom-House.co.uk
Good quality products at reasonable prices. Had slight problem with delivery which was promptly sorted by Zoey. Kept informed and revised delivery OK.
Part of the shower was faulty, I called them and they were on the case right away. I sent them videos of the problem and they had sent a replacement part within 24 hours of this!
I was very happy with the 3 way shower taps.
Look lovely once installed.
Would have been 5 stars if I had received the shorter hose. After sending in the email with photos as requested, I have had no response or replacement. Hasn’t affected the usage, just would look better not having a long hose hanging into the bath.
Absolutely auful. Faulty parts sent so kitchen flooded out ruining floors and solid wood cupboards. Emailed them and had no reply, been calling them and no answer, left voicemail still no reply.

Resposta da Bathroom-House.co.uk
Good choice of products, reasonable prices.
Purchased a toilet cistern online no problem, Packaging and delivery were good.
Would buy again if I need something for the bathroom.
Excellent product, good service, prompt.
Easy to install, does exactly it says, it’s a shower!
Looks good and a very good price, will use the company again.
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