Beacon Electrical Opiniões 

291
TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

0 out of 6. Truly appalling, placed an order on the strength of a written and verbal commitment from Beacon that item was in warehouse locally with a delivery available 17/06/ 2026. Absolutely false,... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I wanted a reverse tumble dryer so contacted Beacon via telephone. Spoke to amazing man called Ben ( found out later he’s the manager) asked him to help! He phoned me back with what I wanted quickly a... Ver mais

Classificada 5 em 5 estrelas

There was a noise coming from my washing machine in spin cycle so I called to ask for a service visit. The staff were extremely helpful and talked me through a few simple checks that I could do myself... Ver mais

Classificada 5 em 5 estrelas

what excellent service from beacon electrical at beacon park .was helped by dan who was very informitive and knowlageable on products . no rushing into buying and gave us a great deal .from start to f... Ver mais

Informações sobre a empresa

  1. Loja de dispositivos electrónicos

Informação fornecida por diversas fontes externas

Beacon Electrical the South west's premier stockists of Domestic electrical goods, also wiring and fixtures. Shops in Plymouth, Plymstock and Totnes.


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

291 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 88% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

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4,1

Todas as opiniões

(291)

26 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Went to the beacon park branch to look…

Went to the beacon park branch to look at washing machines,served by Will ,the model we were interested in Will gave us a full demo and knew the products functions well ,he explained all the relevant facts ,top job by Will.

20 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great service

Great service. Quick delivery and the 20l meaco dehumidifier is an excellent item. Has reduced the humidity and moisture in the house and the laundry mode is excellent for drying the washing.

13 de dezembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic service from Dave in the…

Fantastic service from Dave in the Plymstock shop. I hadn’t decided between two different washing machines. He found out exactly what I needed and told me the differences between them and helped me choose the right one so pleased with the machine

3 de dezembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Another fantastic experience from Beacon Electrical!

Our freezer broke down and so straight to Beacon Electrical it was.
I went to my busy 'go-to-guy' Ben and the experience as usual was STRESSFREE! He had our details and so just needed to know what we wanted to order and he dealt with the rest. Fantastic! Amazing! Great!
The contact I've had with the invoice team has been great too.

No, I'm not being paid for this review. I always PRAISE great service and my reviews for Beacon Electrical are well earned.

27 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Outstanding Customer Service: A Pleasant Surprise

I encountered an issue with my dehumidifier and recently replied to an email from 8 months ago that contained the order details. I explained that the dehumidifier had stopped working and was now completely non-functional. To my surprise, I received a call on Saturday morning asking for more details about the problem. By Thursday, I had received a replacement. The service was outstanding—better than I’ve ever experienced before. I wish more companies operated this way.

30 de novembro de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

Good cooker However…

Had the cooker a month now time to review
Positive nice controls and sturdy good heat.
Cons
The hob marks very easy some times hard to move any stains or marks.
Oven door really have to slam shut we slightly lift door now and close,not really impressed.
Paid for 5 year cover at time of purchase no real acknowledgement or what is and not covered not impressed will give a bit longer before I complain.

Also the service and delivery I recieved from Beacon was Excellent.

25 de novembro de 2024
Opinião espontânea
logótipo da Beacon Electrical

Resposta da Beacon Electrical

Good afternoon Mr Smith, Sorry to hear you are having some issues with your Cooker if you would to contact the customer service team 01752 787600 we can check and see if there is anything we can do to help, at the same time we can also check the details of your warranty however in the mean time all details of your warranty are available to view on our website on the following link https://www.beaconelectrical.co.uk/extended-warranties/

kind regards

Beacon Electrical

Classificada 5 em 5 estrelas

Good Old Fashioned Customer Service!

I can't recommend Beacon Electrical enough, a fantastic price paid for a TV but moreover the Customer Service was superb right from contacting them by phone, their courtesy call on the day of collection and through to going in to the store to collect - Good old fashioned Customer Service! No hard sell on the extended warranty, just helpful information and left at that for us to decide. They loaded the TV in our vehicle and did so with the utmost care. Thoroughly nice people, if only there were more businesses still like this. Thank you Dan, Will and the rest of the team (who I didn't get their names). Very much appreciated.

23 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

We were struggling to find this…

We were struggling to find this product. Beacon Electrical had it in stock, it was delivered on time. The product is great and works well, we are using it instead of the tumble dryer, and it’s cheaper.

5 de novembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Don’t waste your time

Shocking customer service and misleading website ordered a free standing cooker paid for installation delivery and recycle they phoned this morning to say they couldn’t install a gas cooker in my area even though the website said it could so I’ve asked for a refund the email they then sent to me was stating my payment failed there security checks and my order has been rejected to Jason and Ben your emails need to be correct

28 de outubro de 2024
Opinião espontânea
logótipo da Beacon Electrical

Resposta da Beacon Electrical

We can only apologies that you had an issue with your recent order, it is correct that we have an unplanned issue with our gas safe engineer in your area and this only came to light when processing your order. We can only apologies for the confusion that this may have caused, our team takes this extremely seriously and are putting in systems to avoid this happening moving forward. If you require any further assistance please do reach out to us at customerservices@beaconelectrical.co.uk

Classificada 5 em 5 estrelas

Highly recommended!

We recently purchased a Whirlpool washing machine from Beacon Electrical, and we’re extremely happy with it. It’s quiet, efficient, and washes really well. The delivery men set everything up for us and took away our old machine. Overall, it was a very positive experience!

5 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Another 5 stars!

I've sat here and read the 1 star reviews and feel for those people.
I, myself, have had two very positive experiences with Beacon Electrical from staff interaction over the telephone, ordering, paying and delivery process. Ben advised me of availability of the stock item which he then ordered, how to pay and when our cooker would be delivered.
I am very impressed with the customer service that I have received - thank you Ben.
We have our cooker now and it's so good to use an oven again!
Thank you Ben, thank you Beacon Electrical.

27 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

We have just bought two NEFF ovens from…

We have just bought two NEFF ovens from the Totnes branch and the service and price was unbeatable. The staff, particularly the manager, went out of their way to accommodate our needs and overcome some delivery problems. Highly recommend this shop, a real case of the benefits of shopping locally.

24 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Really excellent, great friendly service

I needed a new microwave and was fortunate enough to have a voucher to buy one from Beacon Electrical in Plymouth. Their store is clean and well presented, they have good parking and it’s easy to find. I immediately had help from a friendly man who helped me choose the microwave and got everything sorted out with the voucher. He even helped take the microwave to my car. The staff were all very friendly and I was really impressed - I would definitely go here again - thank you!

1 de julho de 2024
Opinião espontânea

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