Beauty-scent.co.uk Opiniões 

Resposta da Beauty-scent.co.uk

3/12/2025

Hi Gary,

Thank you so much for the lovely 5-star review. We’re really glad to hear you were happy with the price and that your order arrived so quickly.

We appreciate you choosing Beauty-Scent and hope to look after your next order soon!

Warmest wishes,
Customer Care Team
Beauty-Scent

Resposta da Beauty-scent.co.uk

1/12/2025

We’re really sorry to hear your order arrived marked, that’s not the standard we work to at Beauty-Scent, especially when items are being bought as gifts. We completely understand how frustrating this must be.

Our phone lines have been extremely busy and we apologise for the long wait you experienced. Please email us directly at customerservice@beauty-scent.co.uk
with your order number and a photo of the items, and we’ll arrange a replacement or return as a priority.

We want to put this right for you as quickly as possible, and we truly appreciate you giving us the chance to sort it.

Warm regards,
Customer Care Team
Beauty-Scent

Resposta da Beauty-scent.co.uk

Actualizada a 1/12/2025

Hi Elizabeth,

Thank you so much for your wonderful 5-star review, it truly means a lot to us. We’re delighted to hear we’ve never let you down and that you find us reliable and accessible for everyone.

Our aim has always been to offer genuine fragrances at prices that make great scents available to all, so your words really hit home.

We appreciate your continued trust and look forward to looking after many more orders for you.

Warmest wishes,
Customer Care Team
Beauty Scent

Resposta da Beauty-scent.co.uk

1/12/2025

We’re really sorry to hear you’ve had trouble getting through to us, our phone lines have been extremely busy recently, and we completely understand how frustrating that must be when you need support.

We definitely want to sort this for you. Please email us directly at customerservice@beauty-scent.co.uk
with your order number and a quick note about the issue, and we’ll pick it up as a priority and make sure you’re looked after.

Thank you for bringing this to our attention, we’ll do everything we can to put it right.

Warm regards,
Customer Care Team
Beauty-Scent

Resposta da Beauty-scent.co.uk

1/12/2025

Hi Wanchay,

Thank you so much for the fantastic 5-star review, your feedback genuinely made our day. We’re really glad you found our team friendly, the site easy to use, and ordering nice and straightforward.

We work hard to offer great products and a smooth experience from start to finish, so it’s wonderful to hear that came through for you.

Thanks again for taking the time to share your experience, we hope to look after your next order soon.

Warmest wishes,
Customer Care Team
Beauty Scent

Resposta da Beauty-scent.co.uk

1/12/2025

Hi Jonathan,

Thanks so much for the brilliant 5-star review, love your wording! Great to hear the top smellys landed smoothly and that ordering and delivery were nice and easy.

Really appreciate you choosing us, and we hope to keep you stocked up with favourites.

All the best,
Customer Care Team
Beauty Scent

Resposta da Beauty-scent.co.uk

28/11/2025

Hi Nicholas,

Thank you so much for the lovely 5-star review, we’re really pleased to hear you're happy with your order, and the package arrived quickly.

Thanks again for taking the time to leave a review.

Warmest wishes,
Customer Care Team
Beauty-Scent

Resposta da Beauty-scent.co.uk

28/11/2025

Hi Sophie,

Thank you so much for the lovely 5-star review, we’re really pleased to hear your order arrived even quicker than expected!

Delighted to know you were happy with the service too. It means a lot to us that you’d order again, and we’d be more than happy to look after your next purchase.

Thanks again for taking the time to leave a review.

Warmest wishes,
Customer Care Team
Beauty-Scent

Resposta da Beauty-scent.co.uk

26/11/2025

Hi Fousan,

Thanks for taking the time to leave a review, we’re sorry to hear the fragrance wasn’t quite what you expected. Scents can be so personal, and some do take a little time to grow on you depending on style and strength.

If you ever need help choosing something closer to what you normally enjoy, just let us know, we’re always happy to point you in the right direction or suggest alternatives.

We really appreciate you giving us a try and hope your next pick hits the mark for you.

Warm regards,
Customer Care Team
Beauty-Scent

Resposta da Beauty-scent.co.uk

24/11/2025

Hi Maria,

Thanks so much for your review, we’re really glad to hear you’re enjoying the Narciso Ambree, it’s such a gorgeous fragrance.

We completely understand what you mean about the price. Narciso products are naturally on the higher end, even when we’re able to offer a discount. At Beauty-Scent, we only sell brand-new, genuine products, and we pass on savings wherever we can through our partnerships and sourcing.

Really appreciate you taking the time to share your thoughts, and we’re glad the fragrance itself has been a hit.

Warmest wishes,
Customer Care Team
Beauty-Scent

Resposta da Beauty-scent.co.uk

24/11/2025

Hi Clare,

We’re really sorry to hear you had missing and damaged items, that’s not the experience we want anyone to have, and we completely understand how frustrating it feels when you can’t get the issue resolved.

We’ve checked our system and it looks like our team requested the usual photos so we can investigate the damage properly. That process is there to help us put things right quickly, not to make things difficult, but we’re sorry if the replies came across as robotic or unhelpful.

Please could you email us again at customerservice@beauty-scent.co.uk
with your order number? Once we have the details, we’ll sort this as a priority and make sure you’re looked after properly.

We want to fix this for you, we just need the chance to do it the right way.

Kind regards,
Customer Care Team
Beauty-Scent

Resposta da Beauty-scent.co.uk

24/11/2025

Hi Jill,

We’re really sorry to read this, that’s not the experience we want anyone to have, and we completely understand how worrying it feels if a product doesn’t look as expected.

We’ve checked our system and can’t find an order under your name or email, and we haven’t received any messages from you, so we’d really like the chance to look into this properly. All of our Rituals products are 100% genuine and sourced directly from trusted UK suppliers, so we want to make sure there’s no mix-up with the item you received or the retailer it came from.

Could you please contact us at customerservice@beauty-scent.co.uk
with your order number and a photo of the product you received? We’ll investigate immediately and resolve it for you, whether that means a replacement, a refund, or an authenticity check.

We take concerns like this very seriously, but we can only help once we have the order details. We’re here to put this right for you as soon as we receive them.

Kind regards,
Customer Care Team
Beauty-Scent

Resposta da Beauty-scent.co.uk

24/11/2025

Hi Lisa,

Thank you so much for the lovely 5-star review, we’re really pleased to hear your order arrived even quicker than expected!

Delighted to know you were happy with the service too. It means a lot to us that you’d order again, and we’d be more than happy to look after your next purchase.

Thanks again for taking the time to leave a review.

Warmest wishes,
Customer Care Team
Beauty-Scent

Resposta da Beauty-scent.co.uk

19/11/2025

Hi Marie,

Thanks so much for the 5 stars review of Beauty-Scent.co.uk, we're really glad to hear you were happy with our fast and efficient service.

We appreciate your support and hope to look after your next order soon!

All the best,
Customer Care Team
Beauty-Scent

Resposta da Beauty-scent.co.uk

17/11/2025

Hi Belinda,

Thanks so much for the 5 star review of your experience, we're really glad to hear you found the website was easy to use and your order arrived promptly. We've been actively trying to find ways to make the journey easier for our customers, and glad that seems to have worked.

We appreciate you choosing us and hope to look after your next order soon!

All the best,
Customer Care Team
Beauty-Scent.co.uk

Resposta da Beauty-scent.co.uk

16/11/2025

Hi Jamie,

Thanks so much for the 5 stars, its great to hear your order arrived quickly and you’re happy with the product.

Really appreciate your support and hope to see you again soon!

All the best,
Beauty Scent
Customer Care Team

Resposta da Beauty-scent.co.uk

15/11/2025

Hi Tina,

What a lovely review, thank you! We’re so glad you stumbled across us and even happier that you found exactly what you were looking for.

Delighted to hear your order arrived the very next day and in perfect condition, that’s exactly the experience we want every customer to have.

And thank you for recommending us already… that honestly means more than we can say. Word of mouth is everything for a small business like ours, and we’re really grateful.

Hope you enjoy your perfume, and we’d love to help you again any time!

Warmest wishes,
Customer Care Team
Beauty Scent

Resposta da Beauty-scent.co.uk

12/11/2025

Hi Mark,

Thanks so much for your kind words and the 10/10, that really made our day! We’re delighted to hear you’re happy with the prices and plan to keep shopping with us.

We truly appreciate your support and look forward to helping you find more favourites next time.

All the best,
Customer Care Team
Beauty-Scent

Resposta da Beauty-scent.co.uk

5/11/2025

Hi Bwalya,

We cannot see your order on system.

Please get in touch with us at: customerservice@beauty-scent.co.uk and we will ensure this is investigated and dealt with today.

Many thanks for reaching out
Customer Service Team
Beauty Scent

Resposta da Beauty-scent.co.uk

29/10/2025

Hi Allyson,

Thanks so much for your 5 star review! We’re really pleased to hear you were happy with the price and how quickly your order arrived.

We really appreciate your support and look forward to seeing you again soon.

All the best,
Customer Care Team
Scent Outlet