Beauty-scent.co.uk Opiniões 

Resposta da Beauty-scent.co.uk

29/10/2025

Hi Sandra,

Thanks so much for your 5 star review! We’re really pleased to hear you were happy with the price and how quickly your order arrived.

We really appreciate your support and look forward to seeing you again soon.

All the best,
Customer Care Team
Beauty Scent

Resposta da Beauty-scent.co.uk

29/10/2025

Hi Kay,

Thanks so much for the 5 stars! We’re really pleased to hear you were happy with your order and how quickly it arrived.

We really appreciate your support and look forward to seeing you again soon.

All the best,
Customer Care Team
Beauty Scent

Resposta da Beauty-scent.co.uk

29/10/2025

Hello Sylvia,

We’re really sorry you didn’t get a reply, that’s not the experience we want anyone to have. Sometimes messages can get caught in filters or missed if sent from different addresses, but we take this seriously and would like to put it right.

Could you please email us again at customerservice@beauty-scent.com We’ll pick it up straight away and make sure you get a proper response this time.

Kind regards,
Customer Care Team
Beauty Scent

Resposta da Beauty-scent.co.uk

29/10/2025

Hi Patricia,

Thanks so much for taking the time to send us a review! We’re really pleased to hear you were happy with the price and how quickly your order arrived.

We really appreciate your support and look forward to seeing you again soon.

All the best,
Customer Care Team
Beauty Scent

Resposta da Beauty-scent.co.uk

29/10/2025

Hi Margaret,

Thanks so much for your business and taking time to review your experience! We’re really pleased to hear you were happy with how quickly your order arrived.

We really appreciate your support and look forward to seeing you again soon.

All the best,
Customer Care Team
Beauty Scent

Resposta da Beauty-scent.co.uk

Actualizada a 29/10/2025

Hi Thelma,

Thanks for taking the time to leave a review. We’re sorry to hear you ended up with two of the same scent, that’s always a bit frustrating when you were expecting something different.

If you’d like to drop us a note at customerservice@beauty-scent.com
with your order number, we’ll be happy to take a look and see if there’s anything we can do to help.

We really appreciate your feedback and hope we can make your next experience a five-star one.

All the best,
Customer Care Team
Beauty Scent

Resposta da Beauty-scent.co.uk

22/10/2025

Thanks very much for your review Valerie, we’re really pleased to hear you found the ordering process quick and easy and how happy you were with your order.

We appreciate your support and hope to see you again soon.

All the best,
Customer Care Team
Beauty Scent

Resposta da Beauty-scent.co.uk

Actualizada a 20/10/2025

Thanks very much for your review Julie, we’re really pleased to hear you found the ordering process quick and easy.

We appreciate your support and hope to see you again soon.

All the best,
Customer Care Team
Beauty Scent

Resposta da Beauty-scent.co.uk

16/10/2025

Hi Sue,

Thanks so much for your kind words, we’re really glad that our delivery is always prompt and our prices hit the mark for you.

We truly appreciate your support and look forward to serving you again soon.

All the best,
Customer Care Team
Beauty-Scent

Resposta da Beauty-scent.co.uk

15/10/2025

Hi Victoria,

Thanks so much for your continued support, we really appreciate that you keep coming back to us. I’m so sorry to hear some of the products leaked and the packaging was messy, especially when they were meant as birthday presents for your husband. That’s definitely not the experience we want you to have.

Please drop us a quick line at customerservice@beauty-scent.com
with your order number so we can put things right straight away. We’ll also pass this on to our packing team to make sure it doesn’t happen again.

Thanks again for letting us know — feedback like yours helps us keep the value you enjoy while improving the way everything arrives.

Warm regards,
Customer Care Team
Beauty-Scent

Resposta da Beauty-scent.co.uk

15/10/2025

Hi Sally,

Thanks very much for your kind review, we’re really pleased to hear you were happy with the Monsoon diffusers and the service you received.

It’s great to know the price and delivery hit the mark. We really appreciate your support and hope you’ll shop with us again soon.

All the best,
Customer Care Team
Beauty-Scent

Resposta da Beauty-scent.co.uk

14/10/2025

Thank you for sharing your experience. We are genuinely sorry to hear about your disappointment, no customer should ever feel scammed or uncertain about what they’ve received. Your feedback is valuable to us because every report like this helps us identify where our processes fail and how we can serve better.

We would appreciate the chance to make this right. Please contact our customer service team, referencing your order number, so we can investigate and resolve this immediately.

Our aim is to deliver correctly, as well as shipping fast and your note shows us where we have room to improve. Thank you for helping us do better.

Sincerely,
Customer Experience Team
Beauty-Scent.co.uk

Resposta da Beauty-scent.co.uk

14/10/2025

Dear Nick,

Thank you for your kind words, and even more for your trust. We know that earning confidence takes time and consistency, and we’re pleased to hear that your experience met your expectations.

Your comment reminds us that every order is also a test of our reliability. We’ll keep working to make sure each experience reinforces that trust from the very first purchase.

We look forward to serving you again.

Warm regards,
Customer Experience Team
Beauty-Scent

Resposta da Beauty-scent.co.uk

12/08/2025

Hi Bahar,
We’re really sorry to hear about your experience — this is not how we want any customer to feel. I’ve escalated your case directly to our senior customer service team to ensure it’s resolved as a priority.
Please email us directly at Customerservice@beauty-scent.co.uk with “Trustpilot Review – Missing Item” in the subject so we can issue the replacement or refund immediately.
Thank you for your patience, and again, apologies for the delay.
Beauty Scent Customer Experience Team

Resposta da Beauty-scent.co.uk

12/08/2025

Hello Dave,

Thank you for your review. We’ve checked our records and cannot find an order placed under your name on 12 July 2025. It’s possible the order was placed under a different name, email address.

We’d really like to resolve this for you, but we’ll need a few more details to locate your purchase. Could you please email our customer care team at Customerservice@beauty-scent.co.uk with:

Your order number (if available)

The name and email address used for the order

Any proof of purchase or confirmation email

Once we have this information, we can investigate and make sure you get the outcome you deserve. We take all feedback seriously and want to ensure you have a positive experience with us.

Kind regards,
Beauty Scent Customer Service Team

Resposta da Beauty-scent.co.uk

12/08/2025

Hi Saheed,

Thank you so much for sharing your experience — we know it can be nerve-wracking ordering from a new store, especially after reading mixed reviews. We’re delighted your order arrived earlier than expected, exactly as described, and 100% original.

We work hard to provide fast delivery, Next day delivery options before 8pm, genuine products, and responsive customer care, and it means a lot to see that come through in your experience.

Your feedback not only made our day, but will also help reassure other customers who may be wondering whether to give us a try. We truly appreciate your trust and look forward to serving you again.

Kind regards,
Beauty Scent Customer Experience Team

Resposta da Beauty-scent.co.uk

12/08/2025

Hi Gilly,

We’re sorry to hear you were disappointed with your experience. When a product arrives damaged, we follow a set process to make sure we can resolve it quickly and fairly for both our customers and our suppliers. This includes requesting photos or videos (which you kindly provided) and, in some cases, the return of the item so we can investigate with the courier and prevent it happening again.

We understand this can feel inconvenient, but it’s an important part of our duty of care to all customers to ensure every claim is handled consistently and transparently.

If you’d like to continue with the return, please get in touch with our team at Customerservice@beauty-scent.co.uk and we can provide a prepaid returns label so you won’t have to cover the postage cost yourself. We’d still like to make this right for you.

Kind regards,
Beauty Scent Customer Experience Team

Resposta da Beauty-scent.co.uk

12/08/2025

Hi Nigel,

We’re sorry to read your comments and take claims of non-delivery very seriously. We’ve looked into our records but can’t match this order to your name or details provided here. When an order is delayed or goes missing, our team follows a set process to investigate with the courier and arrange a resolution, which can include replacement or refund.

We’d like to review this in more detail — if you could contact us at Customerservice@beauty-scent.co.uk with your order number and delivery address, we can check exactly what happened. We pride ourselves on delivering orders promptly and resolving any issues quickly, so your feedback is important to us.

Kind regards,
Beauty Scent Customer Experience Team

Resposta da Beauty-scent.co.uk

12/08/2025

Hi Tania,

We’re very sorry for the frustration you experienced with this order. You placed an order for 8 units of Marc Jacobs EDP, but unfortunately, while your order was being completed, other customers purchased the last few units available. This meant we couldn’t fulfil the full quantity you requested, and as it was our last allocation of stock, we had to cancel the order.

We understand how disappointing that was, and we also regret that your refund was delayed — this is not the experience we want our customers to have. Once we received full clarity on the issue, your refund was processed and completed quickly.

We are making significant changes to help prevent this type of overselling in future, and to ensure refunds are processed promptly in the rare event it happens again. Thank you for your patience and for bringing this to our attention — your feedback helps us improve.

Kind regards,
Beauty Scent Customer Experience Team

Resposta da Beauty-scent.co.uk

12/08/2025

Hi Marcus,

Thank you so much for your 5-star review! We’re delighted to hear everything went perfectly with your order – that’s exactly the seamless experience we aim to deliver for every customer.

We look forward to welcoming you back soon, and if you ever need anything or have any questions, our team is always here to help.

Kind regards,
Beauty Scent Customer Experience Team