Bench Africa Opiniões 

284
•
TrustScore: 5 em 5

4,8

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Classificada 5 em 5 estrelas

We had a fantastic time in Kenya with Bench and Southern Cross Safaris. Our Guide Tom was exceptional and made the whole experience even better with his extensive knowledge and love of Kenya. Every... Ver mais

Classificada 5 em 5 estrelas

had a fantastic time in Africa organised by Gayle We first did the mobile Safari in Botswana which was 8 Nights and such a wonderful experience Then travelled to Zimbabwe and had two nights in N... Ver mais

Classificada 5 em 5 estrelas

Bench Africa organised travel for us to Cape Town, Makutsi Game Reserve (near Kruger), Victoria Falls, around the Okovango Delta through Botswana and Namibia and a few days R&R in Mauritius on the way... Ver mais

Classificada 4 em 5 estrelas

Makutsi came highly recommended to us by our friend. We weren't disappointed. The huts were comfortable and cute and the staff couldn't do enough to help us to have an amazing experience. We saw ou... Ver mais

Informações sobre a empresa

  1. Agência de viagens

Escrito pela empresa

Family-run since 1969, Bench Africa specialises in small group tours and tailormade journeys across Africa, offering authentic and immersive travel experiences for discerning travellers. With offices based in Australia and dedicated local operations on the ground in Africa, every detail is carefully coordinated to maintain exceptional standards and ensure smooth, seamless journeys from start to finish. Bench Africa designs customised itineraries that connect guests with Africa’s diverse wildlife, rich cultures, and stunning landscapes. Whether exploring iconic destinations like the Serengeti, Okavango Delta, Kruger National Park, or the Maasai Mara, or discovering lesser-known gems off the beaten path, each safari is crafted to suit individual interests and travel styles. Specialising in both personalised private safaris and small group tours, Bench Africa provides expert guidance throughout the planning process and on the ground. This hands-on approach, supported by experienced local guides and knowledgeable teams, creates meaningful connections with Africa’s natural environment and local communities. Beyond wildlife viewing, the safaris often include cultural encounters, opportunities to support conservation efforts, and authentic experiences that reveal the true spirit of Africa. With a commitment to responsible and sustainable tourism, Bench Africa ensures that travel has a positive impact on the regions visited. Whether it’s a luxury safari, a family safari, a solo adventure, or a tailormade honeymoon, Bench Africa’s careful planning and genuine care deliver memorable and meaningful journeys that leave lasting impressions. The combination of extensive local knowledge, personalised service, and a passion for Africa’s wild places makes Bench Africa a trusted choice for travellers seeking in-depth and unforgettable safari experiences.

Excellence through Experience

Escrito pela empresa

Bench is there every step of the way, until you land safely back in Australia.
Bench Africa has the experience and knowledge of Africa to ensure that any holiday booked with us exceeds your expectations! Every member of the Bench family has a real passion for Africa and has travelled extensively throughout the continent, with many having also lived and worked there. Our advice comes from first-hand experience and we work hard so our clients can make well-informed decisions and book their perfect holiday. We look forward to helping you choose the African experience that suits you, whether you've been before or are going for the very first time!
Your African Safari Tours Reviews
We are truly grateful for the honest feedback that our past customers leave on Trustpilot. These African safari tours reviews feature on the individual tour pages on the website, which helps future travellers who are researching where to go for their African safari of a lifetime. We would really love to hear some detailed feedback on the individual properties that you stayed at as this features on our website, alongside the property or itinerary that you experienced so if you want to give fellow travellers tips and recommendations on any part of your trip, or even your whole trip then this would be really helpful!

Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

284 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,8

Todas as opiniões

(284)

19 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

The biggest of thank you's to the bench team for organising our dream honeymoon!

The biggest of thank you's to Lara, Maria & the team at Bench for going above and beyond to organise our dream honeymoon to Kenya, Uganda and Zanzibar. It was everything and more than we had dreamed of!
Maria was exceptionally helpful and patient with all our questions, changes and calls!
Highlights were gorilla trekking in Uganda and Giraffe Manor - two unbeatable experiences I would recommend to anyone!
We're in love with Africa and we'll definitely be booking via Bench again next time!

7 de fevereiro de 2020
Opinião espontânea
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Resposta da Bench Africa

Hi Alice,

Reading your review has put big smiles on both of our faces! Great to hear that Maria tailored your honeymoon so well and that everything ran smoothly. It was a fabulous itinerary, and we simply can't wait to send you back to Africa. Maybe Namibia or South Africa... or both?

We really appreciate your very kind words and recommendation Alice, and hope to talk about all things Africa with you again very soon.

Warm regards,

Lara & Maria

Classificada 5 em 5 estrelas

Maria organised a fantastic trip

Maria organised a fantastic trip. We had a great time in Africa and would definitely use Bench Africa again for our next trip.

6 de fevereiro de 2020
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Resposta da Bench Africa

Hi Paul,

We are delighted to hear that Maria did a good job of tailoring your itinerary to your requirements, and thank you for taking the time to share your experience! We hope it won't be long before you're winging your way back to magical Africa.

Warm regards,

Lara

Classificada 3 em 5 estrelas

Bench Africa could have been so good.......

We had a terrible experience at our hotel in Cape Town booked by Bench Africa and were directed to Zambia, rather than Zimbadwe, to see Vic Falls, when it is common knowledge in the travel industry that there is little water in the Falls on Zambian side and we could not get back to Zim side due to problem with visas, so we were denied seeing the most important part of our African experience; also the reception at our hotel in Livingstone insisted that we were Americans from DC and we spent 45 minutes before they reluctantly gave a us room, without functioning airconditioning, despite it being 35 degrees c , until the morning of our departure when the AC started operating!
Our 6 days in Makutsi Safari Park near Kruger was sensational and the Cresta Mowana in Kasane was also wonderful as we saw all the animals with wonderful guides and terrific accommodation and these 2 experiences made up for the hopelessness of the hotels in CT and Livingstone.
Overall, we refused to allow the 2 bad experiences to spoil our African experience and we are booked to return to Africa to experience more of its wonder and we are taking friends back with us so they can share our wonder too.
We told Bench Africa about our horrible time at the CT hotel and the disappointment of not experiencing the wonders of Vic Falls , but apart from a promise to look into why it all happened , we have heard nothing back and assume we were consigned to the "too busy" basket.

1 de fevereiro de 2020
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Resposta da Bench Africa

Dear Michael and Suzanne,

I am pleased to hear that overall your experience was positive and that you enjoyed Makutsi and Kasane.

I am so sorry to learn however, about the lack of follow up on our part, in response to your grievances. I can see that you were in discussions with Bench back in October and that we had agreed to liaise with the property in Cape Town (which we have actioned) and communicate that feedback to you, which sadly seems to be what has fallen through the cracks.

I can assure you that this is not common practice here at Bench Africa. We’re normally known for our exceptional attention to detail, and deeply regret that we missed the mark here. We take all customer feedback extremely seriously, and genuinely hope that you can understand that your situation was a rarity, and entirely down to human error, rather than any lack of care or procedure.

We will be reaching out to you in person to discuss this further, and in the meantime, we thank you for your feedback. We are always striving to improve the service that we offer, and receiving constructive feedback is vital for us to continue doing so.

Thank you both and warm regards,

Lara | Marketing Manager

Classificada 5 em 5 estrelas

Amazing in Every Way!

This is now our fourth trip to Africa with Bench International and this last trip we had the pleasure of sharing the experience with friends. Again our experience surpassed expectations in every way. The properties we stayed at : Madikwe Hills, Leopard Hills and King's camp provided luxury accommodation, exceptional service, wonderful food and fantastic game drives. What more could you ask for? It is just hard to fault any aspect of this holiday. We would like to thank Julie De Palo at Bench for again helping us with all the arrangements for this special trip, providing us with more amazing memories. It will not be our last trip to Africa!

12 de novembro de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

Another happy holiday experience - thanks Bench Africa

Bench has always provided prompt and thorough information, and the booking process and holiday experiences just as described - very happy to book again and again! Our holiday this time was a bit different, stayed at Makutsi Lodge (outskirts of Kruger National Park) instead of travelling/touring, and had a wonderful time!

3 de novembro de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

Trip of a life time

Wow..where do I begin, every aspect of this adventure was perfect. The trip of a lifetime ill of experiences I will treasure forever. Karen our travel conSultant from Bench, created a trip that delivered in every way. She asked what we wanted to do and see then created and worked with us to create that delivered everything and more than we expected. Everything went like clockwork there were no issues or hiccups throughout the month we spent in East and South Africa.
Travelling throughout East Africa was absolutely our highlight. We saw every animal possible, vast herds on the move and in their natural setting. The Lodges and service were fantastic and we were totally spoilt in every way. Cape Town, the vineyards and Victoria Falls were icing on the cake. An amazing holiday from start to finish.

31 de outubro de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

Classic Namibia safari

We were very well looked after on our classic Namibia safari from start to finish. The itinerary provided a good deal of variety in our daily activities. Our guide was excellent in terms of his driving, knowledge, organisation and helpfulness. The hotels were wonderful and the camping days were fun and an opportunity to see some out of the way places. We were very impressed by the delicious meals during the camping days. We would not hesitate to repeat this safari experience.
Eric at Bench was so helpful and responded very promptly to email queries.

25 de outubro de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

Makutsi Safari Springs

I used benchAfrica to book a week at Makutsi Safari Springs in late September. I spoke with Hank who was very helpful, and has kept in touch since I returned home by sending a Welcome Home card. He answered all my questions and gave good advice.

23 de outubro de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

Very happy to recommend bench Africa

Very happy to recommend bench Africa! Bench arranged a custom safari itinerary in Kenya and Tanzania for our family to celebrate my husband’s 50th birthday. After two nights in Nairobi, we experienced fantastic 11 nights on Safari with our own driver and vehicle, staying mostly in luxury tinted accommodation close to within the parks. We visited Amboseli National Park, Ngorongoro Crater, the Seronera Valley of the Serengeti and then headed north to the Mara River where nature gave us the gift of seeing the wildebeest migration in action during an extraordinary river crossing complete with crocodile encounters! We finished off with five nights of beach luxury on the island of Zanzibar. A once in a lifetime experience!

11 de outubro de 2019
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Resposta da Bench Africa

Dear Kyra,

Thank you for reviewing your experience with Bench Africa. We are delighted that you loved your safari; our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and I hope that it isn't just a "once in a lifetime experience" and that we see you back again soon. :)

Bench Africa

Classificada 5 em 5 estrelas

Africa Trip August September 2019

Bench Africa recently organised a very personalized trip in Africa for our family. The planning and organisation was extremely thorough and consultant (Lyndal) was very patient whilst we changed our plans and dates numerous times. Once we were in Africa, our transfers, guides and accommodation were all excellent. We would highly recommend Bench Africa

3 de outubro de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

There are no words to describe how good this is!!!!

This was the trip of a lifetime and going through Bench travel the best decision I made. We had Karen organise our trip and with only 10 days she fitted everything in we wanted to do from Cape town and the wine district to Safari in Sabi Sabi and Victoria falls. It was so well organised it just flowed. Karen was always very helpful and calmly made any changes we needed. Every person we met was interesting and helpful and added to the experience. In particular Sabi Sabi Bush Camp was fantastic, the enthusiasm, passion and knowledge of our safari driver Ruth and tracker Heaviness was contagious and the lengths they went to to ensure we had the most amazing experience ever was truly remarkable. They went out of their way to make sure both the other couple in our vehicle and ourselves enjoy every minute and of course tracking down the Big 5. Ruth even dined with us every night adding lots of back ground and stories to the experience and making us really feel at home. The Camp itself is amazing, as is the food and service and all the staff. Many thanks for making my 60th so special.
Ilios do a fabulous job with all their drivers who always appeared on time and each added their own flavor to the trip. We were never left waiting or in any doubt we would get to where we had to be on time.
We did a half day Capetown private tour which was great as we could choose where we went. The full day small group tour to the Cape of Good Hope was fantastic. We were lucky to be there in winter as apparently the ques to get in can be terrible in summer. Yes the baboons steal from you, one lady had 2 tops stolen from her hand and another her handbag with all her money and passport in it which luckily a ranger retrieved. After a private full day wine tour where we managed to go to some of the more interesting older wineries was great and ended up staying the night in a fabulous french provincial style villa the Franschhoek Country House which has an interesting tasting restaurant.
The experience of going to Zambia and Zimbabwe to see Victoria falls was fabulous as was the helicopter ride and the sunset cruise. The little shops in Victoria are great as is the Elephant Walk shops and craft market. The Brewery is a great place for lunch. Easy and safe to walk around these places. Possibly The Kingdom isn't the best place to stay but it was very central and an experience in itself.

A huge thank you to Bench and all their associated tour companies in South Africa for making this trip so special. I have traveled all my life and would normally organise things myself but I have to say it really was worth going through Bench who knew how to put together an amazing experience.

30 de setembro de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

Bench Africa is the Only Way to See South Africa!

I booked the Grand Tour of Africa through my local travel agent with Bench Africa and as I was travelling alone and this was my first trip to Africa I was slightly nervous. My agent assured me that I would be well looked after every step of the way and he was right! I received detailed documents from Bench Africa with added tips which were very useful. The Grand Tour is in two parts, Wildlife & Warriors from Johannesburg to Durban, then a short flight to Port Elizabeth and then a Garden Route tour from there. So we had two different guides, Walter and Abdullah, both were excellent. A party of 14 for the first part and 12 for the second. Another couple from Australia and myself and the rest from UK. Kruger was a highlight and we saw the Big 5 really quickly as well as most of the Ugly 5 as well as many more! The guides in Kruger keep in contact by radio and are excellent at finding where the animals are. I was amazed to discover that Kruger was twice the size of Wales! We returned for an optional night safari which was incredible too. It was totally amazing to see the animals so close up, just that made the tour worthwhile. So many included activities and a really busy tour but we saw so much. So many animals, beautiful scenery, famous places like Table Mountain, Cape of Good Hope etc and visited wineries, ostrich farm and saw the main cities too. We were offered extra tours, one was an elephant sanctuary where I got to take an elephant for a walk and another was Tenikwa Big Cat Reserve where we had afternoon tea with a cheetah prowling outside OUR enclosure and later went for a walk with him. The hotels on the tour were excellent, a stand out was Hunters Country Lodge where the finest details are included, an open fire lit in your cottage while you are at dinner and hot water bottle in the bed were just a couple! I also enjoyed The Benjamin in Durban, smaller rooms and older hotel but amazing service, so friendly and helpful and the open cocktail cabinet in the evenings was an enjoyable place to meet people. The only hotel that wasn't up to standard was Surval which had been changed from my itinerary and was a disappointment. The hotel rooms although large were very dated and they need refurbishing badly. The meals included in the tour were excellent and food in South Africa is very reasonable when we had to pay for our own. When we did the wineries tour we had 3 on the itinerary but when we got to the 3rd one (Spier) there was no booking so we had to leave. This really wasn't an issue as I was feeling that maybe 3 wine tastings in one day was too much! So although a couple of glitches nothing major and certainly didn't have any effect on the trip at all.

16 de setembro de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

Tanzania and Kenya

Maria organised our recent adventure to Tanzania and Kenya. The whole trip worked like clockwork - every pickup, every driver, every tour – all were on-time and everyone we met were incredibly friendly and helpful . The Tanzania Tour, over 6 days,was a wonderful experience with a great bunch or fellow travellers. Our fly ins to the camps at Amboseli and the Masai Mara were wonderful with luxury "tents" and such friendly helpful staff at both Satao Elerai in Amboselii and Sarova Mara in the Masai Mara. At Satao Elerai, we woke up to the sight of Mt Kilimanjaro and zebras outside our tent. We sat on the terrace watching the elephants, zebras, giraffes and antelopes using the water hole.
Maria's knowledge of Africa is amazing and her advice on our itinerary was invaluable. We will be calling Maria to arrange our next adventure in Africa.

2 de setembro de 2019
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Resposta da Bench Africa

Dear Anne,

Thank you so much for your wonderful review on your recent visit to Kenya and Tanzania with Bench.

We are thrilled to receive 5 stars from you and appreciate your very kind words, which I will happily pass on to Maria.

Warm regards,

Lara

Classificada 5 em 5 estrelas

Our favourite holiday ever

Our favourite holiday ever! Karen's pre-tour organisation was excellent. The on-the-ground tour companies in Africa were efficient and timely, the accommodation was often very special and our guides were friendly and knowledgeable. We couldn't believe how close we were to the animals without disturbing them in any way. We hope to return one day soon.

2 de setembro de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

An excellent travel experience

We used Bench Africa for a recent safari/holiday in Kenya, Tanzania and Zimbabwe - It was even better than we imagined. Service from local in-country providers was excellent; hotels/lodges and camps were all very good: all the arrangements went off without a hitch and were on schedule. As for the scenery, people and wildlife it was truly memorable trip! Advice from Bench in preparation for the travel was very prompt and helpful. Thoroughly recommended.

22 de agosto de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

In June this year we travelled to…

In June this year we travelled to Botswana,Zimbabwe & SA with Bench, the second time we have used Bench.
Arrangements made by Katelyn Quinlan were perfect and took into account my wife's mobility issues.
Needless to say the Safari Camps were excellent, the wildlife outstanding and the whole experience was a trip of a lifetime.
We will use Bench again and would highly recommend them to anyone planning a trip to Africa.

21 de agosto de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

Bench Africa and the Santuary Makanyane Safari Lodge

Bench Africa, through Maria, exceeded our hopes and expectations in advising and booking our itinerary for us. All of our bookings and connections throughout Africa proceeded without hitch and we couldn't be happier with the quality of the accommodation and experiences. We particularly appreciated Maria providing additional advice to us on the tricky issue of tipping at game parks.

The highlight of our trip was our stay at the Santuary Makanyane Safari Lodge in the Madakwe reserve. The whole team at the lodge was friendly and welcoming and went out of their way to make our stay special. They found the perfect blend of luxurious, but relaxed. The food and accommodation was absolutely outstanding - we loved the fact that the open fire was waiting for us in our chalet when we returned after dinner each evening. On our game drives we saw a wide range of animals, including cheetah, lions, giraffes, elephants, buffalo, rhino, hippo, hyenas etc. Pulling up for our evening sundowner (or two) was a highlight and we really appreciated the company and insights provided by our guide Dylan. I would highly recommend Santuary Makanyane to anyone contemplating a once in a lifetime safari experience.

12 de agosto de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

The whole trip was sensational

The whole trip was sensational, from go to whoa. All the arrangements happened with a minimum of fuss and the hotels were top notch and the people involved in the whole exercise were very good. I would recommend that anyone who is going on this trip ask for Emanuel, a guide/driver with Leopard Tours. His knowledge and experience were exceptional. I was also very impressed with the work of Hank who kept an eye on things for my entire trip, even to the point of picking up that one flight had been changed, meaning I would have missed a connecting flight home and the noticing that another flight had been inexplicably cancelled. It was good to know that I had that level of backup. I cannot recommend Bench highly enough and would go with them again without hesitation.

12 de agosto de 2019
Opinião espontânea

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