Your sales lady was extremely helpful as myself and my wife are both disabled and the lady was so patient and helpful. Your delivery men were also very helpful by phoning us before they arrived and... Ver mais
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Localização
Alterar localizaçãoKittybrewster Retail Park, Bedford Road, AB24 3LJ Aberdeen, Aberdeenshire, GB
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Leia as opiniões dos outros
We were given time to browse without feeling pressured into buying. We were told about the special offers and left to choose our bed before we then approached staff for further info. It was a relaxe... Ver mais
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From the moment we entered the store Kadri was polite helpful & very knowledgeable. No pressurised sales just genuinely seeking best bed for our needs & price range. The delivery team were excellent... Ver mais
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First class service. The showroom has so many mattresses to try in all price ranges with knowledgeable, helpful and enthusiastic staff available to guide me through the options. Delivery exactly on t... Ver mais
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Informações sobre a empresa
Sobre Bensons For Beds - Aberdeen Kittybrewster Retail Park
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contacto
Kittybrewster Retail Park, Bedford Road, AB24 3LJ, Aberdeen, Aberdeenshire, Reino Unido
4,8
Excelente
127 opiniões
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Aftersales service rubbish
Sale and delivery fine but on constructing bed (we didn't pay £95 for something we can do ourselves!) we found 2 vital parts missing which stabilised base so couldn't safely use bed. Customer service adamant they were 'replacement' parts required and couldn't deliver for at least 7 days! After sleeping on an airbed for 5 nights we had been sooooo looking forward to a proper bed! Even speaking to shop next day didn't help as 'nothing to do with them but suppliers' and won't give me details of supplier to chase myself.
8 de outubro de 2025
Opinião espontânea
Resposta da Bensons For Beds - Aberdeen Kittybrewster Retail Park
We regret to hear about the missing parts and the delay you experienced. We know how frustrating it is when you can't use your new bed right away, especially after sleeping on an airbed. We'll look into this issue internally to prevent this from happening again. Thank you for your feedback,
Megan at Customer Care
Delivery very expensive and almost 3…
Delivery very expensive and almost 3 weeks wait
13 de outubro de 2025
Opinião espontânea
Resposta da Bensons For Beds - Aberdeen Kittybrewster Retail Park
We’re sorry to hear about the high delivery cost and the long wait you experienced. We truly appreciate you bringing this to our attention and will be reviewing our delivery process to help improve our service. We do hope your order was worth the wait!
Thank you for your valuable feedback,
Megan – Customer Care
Would highly recommend
Would highly recommend. From Ketri in the showroom, Kevin & Ally ( & Stanley 😉) who delivered & constructed the bed and the Admin team afterwards. All excellent.
9 de outubro de 2025
Opinião espontânea
Resposta da Bensons For Beds - Aberdeen Kittybrewster Retail Park
Thanks for the awesome feedback and recommendation—hope you’re loving your new bed! 🛏️Megan at Customer Care😊🎉
Daisy was awesome
23 de setembro de 2025
Resposta da Bensons For Beds - Aberdeen Kittybrewster Retail Park
Thanks so much! I’m thrilled to hear Daisy was awesome. Can’t wait to help you again! Take care, Megan at Customer Care.
Resposta da Bensons For Beds - Aberdeen Kittybrewster Retail Park
We appreciate you sharing your experience. We are so glad that our staff was helpful and professional during your visit with us.
Best Wishes,
Megan at Customer Care
Great customer service
9 de setembro de 2025
Resposta da Bensons For Beds - Aberdeen Kittybrewster Retail Park
Thank you so much for your 5 star review John.
Best Wishes,
Megan at Customer Care
Very good and Quick service.
27 de agosto de 2025
Resposta da Bensons For Beds - Aberdeen Kittybrewster Retail Park
We appreciate your feedback and we're happy you received very good and quick service. Thank you for choosing us, we value your support.
Take care,
Megan at Customer Care
Friendly staff
Bought a single bed and mattress. Was very quick and easy nothing was too much trouble. Delivery guys Kevin and Ally were excellent. Very friendly and professional. Had the bed built in no time and cleared up after them. Would definitely recommend to others.
10 de agosto de 2025
Opinião espontânea
Resposta da Bensons For Beds - Aberdeen Kittybrewster Retail Park
We appreciate your positive feedback! We're happy to hear that buying your new bed and mattress was quick and easy. It's great to know our delivery team was friendly and efficient. Thank you for recommending us, Megan at Customer Care
Resposta da Bensons For Beds - Aberdeen Kittybrewster Retail Park
Thank you so much for your positive review! We take pride in our team's warm and efficient service. It was a pleasure having you as our customer! Megan at Customer Care😊
Very helpful assistance
Very helpful assistance. Give us time to look around before asking if we required any help.
No pressure, just what I like when I am purchasing a big product.
6 de agosto de 2025
Resposta da Bensons For Beds - Aberdeen Kittybrewster Retail Park
Thank you for the positive review! We believe in providing a relaxed and pressure-free shopping experience for our customers. It was our pleasure to assist you and give you the time to make the best decision for your big purchase. We appreciate your business and hope to see you again soon, Megan at Customer Care
Great service
Great service, friendly staff, not pushy at all, helped with all our questions, will be first stop when I need a bed or mattress in future
5 de agosto de 2025
Resposta da Bensons For Beds - Aberdeen Kittybrewster Retail Park
Thank you for your fantastic review! We are thrilled to hear that you had a wonderful experience with our team. We pride ourselves on providing exceptional customer service and are happy to be your go-to for all your bed and mattress needs. See you again soon!
Resposta da Bensons For Beds - Aberdeen Kittybrewster Retail Park
Thank you for your kind words! We are glad that our team was able to assist you and provide helpful service. It's our pleasure to serve you and we hope to see you again soon!
Initial ordering of the bed in store…
Initial ordering of the bed in store was brilliant, after waiting weeks finally bed was in stock for delivery- tracked right to my door before being told my order wasn't on the van then had to wait over 4 weeks for a new delivery date 2nd attempt went more smoothly can't fault the delivery team but as a whole experience would avoid using bensons for beds again due to the stress of it all
28 de julho de 2025
Opinião espontânea
Resposta da Bensons For Beds - Aberdeen Kittybrewster Retail Park
Thank you for sharing your experience with us. We’re sorry that the initial delivery caused stress, even though the team worked hard to resolve this on the second attempt.
I can confirm that your order has now been successfully delivered.
Thank you again for your feedback—it helps us improve.
Kind regards,
Megan – Customer Care
your sales assistant Anneliese was…
your sales assistant Anneliese was extremely helpful and jnowledgable she is a credit to your store
26 de julho de 2025
Resposta da Bensons For Beds - Aberdeen Kittybrewster Retail Park
Thank you for your kind words about Anneliese! We are thrilled to have her on our team and we're glad she provided such knowledgeable and helpful service. We will be sure to pass along your feedback to her and we hope to see you again soon, Megan at Customer Care
Nina was very helpful!
Nina was very helpful and showed us a range of options that met our requirements. She explained everything in detail and made arranging the delivery and recycling of the old mattress easy.
14 de julho de 2025
Opinião espontânea
Resposta da Bensons For Beds - Aberdeen Kittybrewster Retail Park
We are thrilled to hear that Nina provided you with exceptional service and made the mattress purchasing process easy. Thank you for choosing our business and we hope you enjoy your new mattress, Megan at Customer Care
Be Cautious of Measurements
Lovely staff in the shop and we ordered a lovely bed in March 2025 to get delivered 19th May 2025. Delivery was delayed for no obvious reason until 30th June. Then when the date came the bed couldn't fit. It was a bit of a nightmare but thankfully a guy called Wayne at the Kittybrewster shop in Aberdeen has saved the day and really helped us out, now we will have a bed on 18th August which should fit in the house and no extra charges.
2 de julho de 2025
Opinião espontânea
Resposta da Bensons For Beds - Aberdeen Kittybrewster Retail Park
Hello - glad this has been resolved. Thanks again Bensons Kittybrewster.
Nina was extremely helpful.
1 de julho de 2025
Resposta da Bensons For Beds - Aberdeen Kittybrewster Retail Park
Thank you for your positive feedback! It's our pleasure to assist our customers and we're glad Nina was able to provide you with exceptional service. Here's to many more helpful experiences with us, Megan at Customer Care
Wayne was fantastic
Wayne was fantastic. He was chatty welcoming and very helpful.
17 de junho de 2025
Resposta da Bensons For Beds - Aberdeen Kittybrewster Retail Park
We are happy to hear that you had such a positive experience. We appreciate you taking the time to share your feedback with us!
Take care, Megan at Customer Care
The Assistant took the time to help us…
The Assistant took the time to help us choose a mattress. We tested every mattress in the building three or four times before we decided which one suited our knees. We never felt rushed or that anything was to much bother. The assistant knowledge was excellent.
30 de maio de 2025
Resposta da Bensons For Beds - Aberdeen Kittybrewster Retail Park
We're happy to hear that the assistant provided excellent knowledge and support while you chose a mattress. We appreciate that they ensured you felt comfortable and unhurried during the process. Thank you for your positive feedback, Megan at Customer Care
Very knowledgeable saleswoman who…
Very knowledgeable saleswoman who explained options and offers clearly and confidently answered questions.
24 de maio de 2025
Resposta da Bensons For Beds - Aberdeen Kittybrewster Retail Park
We're happy to hear that our saleswoman's knowledge and clarity were helpful! We appreciate you taking the time to share your positive experience with us.
Take care, Megan at Customer Care
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