The shop in Blyth was well laid out and the staff were very knowledgeable about their stock and the comparisons between the different manufacturers of the bed bases, mattresses, etc. More importan... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit 2 Blyth Valley Retail Park, Cowpen Road, NE24 5TP Blyth, Northumberland, GB
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Leia as opiniões dos outros
We went into the showroom and had a chance to look around before someone came over to help and when he did he was great. He explained everything and gave us time to think I would definitely recommend... Ver mais
A empresa respondeu
Good customer experience from start to finish. Shop staff were very helpful and provided sound advice. The delivery and installation team of Adam & Matty were first class.
A empresa respondeu
From entering shop to delivery of bed everything went really smoothly. Kept well informed of progress and delivery on time. Everyone from bed specialist in shop to delivery men helpful and courteous... Ver mais
Informações sobre a empresa
Sobre Bensons For Beds - Blyth
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contacto
Unit 2 Blyth Valley Retail Park, Cowpen Road, NE24 5TP, Blyth, Northumberland, Reino Unido
- 1670351535
4,8
Excelente
218 opiniões
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The staff were really friendly and…
The staff were really friendly and helpful. Using the machine to work out my preferred firmness was really handy and the staff member helping me was knowledgeable but not pushy.
7 de outubro de 2025
Resposta da Bensons For Beds - Blyth
Thank you for your kind words! We’re glad our team helped you find the perfect firmness with a friendly, knowledgeable, and pressure-free approach.
Best Wishes,
Megan
Bensons for Beds Customer Care
Bed and mattress purchase
Lauren listened to our requirements and gave expert advice. Lauren is very knowledgeable of the products and gave us confidence in our purchase. Lauren was cheerful, friendly and professional.
6 de outubro de 2025
Opinião espontânea
Resposta da Bensons For Beds - Blyth
Thank you for your wonderful feedback! We’re delighted Lauren provided expert advice and made you feel confident with your purchase. We’ll be sure to pass on your kind words!
Best Wishes,
Megan
The Bensons for Beds Care Team
We were met by a friendly and helpful…
We were met by a friendly and helpful gentleman named Dave. He asked a few questions and then advised us what he thought we would need, whilst emphasising the final decision was ours. He explained what was on offer and then left us to examine and try out all that we thought would suit, saying was on hand to answer any questions we had. This to us was ideal as we were able to choose with no pressure but had Davey on hand to help which he did do. All in all a very good purchasing experience.
12 de setembro de 2025
Resposta da Bensons For Beds - Blyth
We're happy to hear that you had such a positive purchasing experience! It's great to know that our team member was helpful and provided the right level of support for you. We appreciate you taking the time to share your feedback with us.
Best wishes,
Megan at Customer Care
Excellent service from start to finish
12 de setembro de 2025
Opinião espontânea
Resposta da Bensons For Beds - Blyth
Thank you for your kind words! We strive to provide exceptional service from beginning to end. It's great to hear we were able to meet your expectations. We look forward to working with you again in the future.
Advice on purchase was above & beyond
Advice on purchase was above & beyond, Delivery chaps courteous & friendly. I pointed out a very visible "Dent" in the leather headboard where something had been laid against it, they took images and said the they had sent them to the shop who would be in touch within 24hrs by email or phone call, unfortunately I've received neither. Bit poor considering I've spent over £2'200
Update . . .Bensons customer service contacted me via Tripadvisor and asked if I'd supply them with all details which I did. After waiting a further 4 days without hearing anything, I contacted them, I was offered a £55 voucher . . . . . for Bensons for Beds ! ! ! !I'd just bloody spent £2'240 on a new divan, mattress & headboard and they offer me a voucher to buy even more beds
HOW RIDICULOUS CAN YOU GET ! ! !
Then on Tuesday 16th someone from customer care ( Think you need to change that name by the way ) contacted me and said They would be in touch 24 -48hrs to give me a refund.
Yes, you've guessed it, no ones bothered.
Customer Care . . . .maybe you need to Google the meaning.
10 de setembro de 2025
Opinião espontânea
Resposta da Bensons For Beds - Blyth
We appreciate your feedback and are sorry to hear about the dent in the headboard. We're also concerned that you haven't received communication regarding this. Please follow the link and contact us with your order details so we can help further: https://www.bensonsforbeds.co.uk/contact-us/
Thank you,
Megan
Bensons for Beds
Customer Care
Sales to Service was brilliant
From Sales to Service everyone was excellent. If there was an issue everyone acted with care and got it sorted. Ben in the Blyth store couldn't have been nicer 🙏
2 de setembro de 2025
Resposta da Bensons For Beds - Blyth
We appreciate you sharing your positive experience! We're happy to hear that everyone was excellent and any issues were sorted with care. We value your feedback, Megan at Customer Care
Really helpful
Lovely guy Stu in the blyth branch that was just covering from Stockton branch. He was really helpful and took a lot of time answering our questions and explaining all about the different mattresses. Wasn’t the least bit pushy and was very patient. Lovely manner, lovely guy.
2 de setembro de 2025
Resposta da Bensons For Beds - Blyth
We're happy to hear that our colleague was so helpful during your visit. We appreciate you acknowledging his patience and informative approach. Thank you for your positive feedback, Megan at Customer Care
Excellent customer service …
Excellent customer service from knowledgeable and friendly staff. Not pressurised but sales person was always available to deal with any queries. great service
17 de agosto de 2025
Opinião espontânea
Resposta da Bensons For Beds - Blyth
We appreciate you taking the time to share your experience. We're happy to hear that our team was knowledgeable, friendly, and available to assist you. We value your feedback, Megan at Customer Care
Quality
Ben made me fell at ease straight away, explained everything about the mattresses and didn't rush me, cannot wait to have a good night sleep
21 de agosto de 2025
Opinião espontânea
Resposta da Bensons For Beds - Blyth
Thank you so much for your kind words, we always strive to make our customers feel comfortable and informed. We are thrilled to hear you had a great experience and we can't wait for you to get a good night's sleep on our mattresses!
Excellent customer service from Davey…
Excellent customer service from Davey at the Blyth store. A mixture of great product knowledge and friendly approach helped us to navigate the choice of mattresses and beds available to arrive at the perfect product to meet our needs. The order process was explained fully and was very straightforward.
16 de agosto de 2025
Opinião espontânea
Resposta da Bensons For Beds - Blyth
We're happy to hear that you received excellent customer service at our Blyth store! It's great to know that our team member's product knowledge and friendly approach helped you find the perfect mattress and bed. We appreciate your feedback on the straightforward order process. Take care, Megan at Customer care
Kev & Chris were very friendly and…
Kev & Chris were very friendly and helpful :) thank you.
11 de agosto de 2025
Opinião espontânea
Resposta da Bensons For Beds - Blyth
We're happy to hear that our team members were helpful and friendly! Thank you for your positive feedback; we appreciate it a lot, Megan at Customer Care
Very helpful staff
Very helpful staff. Explained everything clearly without being pushy. Ordering and paperwork very efficient.
8 de agosto de 2025
Resposta da Bensons For Beds - Blyth
Thank you for taking the time to leave a review! Our team is committed to providing excellent service without pressuring our customers. We're glad to hear your experience was efficient and clear. We appreciate your business, Megan at Customer Care
Very helpful staff
Very helpful staff. No pressure. Left to look around at our leisure
4 de agosto de 2025
Resposta da Bensons For Beds - Blyth
Thank you for your positive feedback! We are thrilled that our staff was able to provide the assistance you needed without any pressure. We always strive to create a comfortable and stress-free shopping experience for our valued customers. Come back and see us again soon, Megan at Customer Care
Very professional advice in all aspects provided by Benson for Beds.
Very professional advice and organisation provided by Benson for Beds in the important decision of mattress selection.
9 de julho de 2025
Opinião espontânea
Resposta da Bensons For Beds - Blyth
Thank you so much for your kind words! We strive to provide top-notch service and guidance for our customers in their mattress selection process. We're glad to hear we were able to meet your expectations. Thanks for choosing Benson for Beds, Megan at Customer Care
Informative and efficient
27 de julho de 2025
Resposta da Bensons For Beds - Blyth
Thank you for your review! We strive to provide our customers with informative and efficient service. We are glad to hear that we met your expectations. We look forward to seeing you again in the future, Megan at Customer Care
Bensons for Beds Blyth
When entering the store the staff introduced themselves. We were then giving space and time to view what we we're looking for before spending a good 30 minutes with the sales person who provided good advice
22 de julho de 2025
Opinião espontânea
Resposta da Bensons For Beds - Blyth
Thank you for your positive review! Our team is dedicated to providing exceptional customer service and making sure you have the time and space to browse before assisting you with expert advice. We appreciate your business and look forward to seeing you in the future, Megan at Customer Care
Extremely helpful
The assistant was extremely helpful and guided me through all of the choices available.
23 de julho de 2025
Resposta da Bensons For Beds - Blyth
Thank you for your review! We are so glad to hear that our assistant was able to provide you with excellent guidance and help you navigate through your options. We strive to provide top-notch customer service and are happy to know that we exceeded your expectations. Come back and see us again soon, Megan at Customer Care
Davey made me feel very at ease and was…
Davey made me feel very at ease and was very knowledgeable. There was no pressure. I very rarely buy things in person and do everything online but he was so helpful that I came back and ordered through him.
17 de julho de 2025
Opinião espontânea
Resposta da Bensons For Beds - Blyth
Thank you for your kind words, we are so glad Davey was able to provide you with a pleasant and pressure-free experience. We appreciate your support and look forward to welcoming you back in the future, Megan at Customer Care
Great customer service and knowledge to…
Great customer service and knowledge to find us what we wanted.
18 de julho de 2025
Resposta da Bensons For Beds - Blyth
Thank you for your kind words! We take pride in providing top-notch customer service and helping our customers find exactly what they're looking for. Thanks for choosing to do business with us, Megan at Customer Care
Lisa
Lisa, the shop assistant was excellent throughout
the whole process. Greeted us with a smile and was very patient and helpful. Both my daughter and I have health issues and she didn't rush or push us. She gave good advice when we asked her about suitable mattresses and beds. Excellent from start to finish. {I think perhaps i spent too much)
12 de julho de 2025
Resposta da Bensons For Beds - Blyth
Thank you for your kind words and choosing our shop! We're thrilled to hear that Lisa provided exceptional service and was understanding of your health issues. We will definitely pass on your compliments to her. We hope you and your daughter enjoy your new mattress and bed. Thank you for your support! Megan at Customer Care😊
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