From the moment we entered our local store to the delivery of our new mattress we could not fault Bensons for Beds. Excellent and knowledgeable store staff member who was both courteous and kind to... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit N Gallagher Retail Park, Stoney Stanton Road, CV6 5QE Coventry, West Midlands, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Great price great service Purchased a new bed frame during a sale at a really good price. The salesman was happy to show us various options in the store and check stock. Our order was delivered with... Ver mais
A empresa respondeu
We had a fantastic experience when we visited last Saturday to buy a new mattress. Natalie helped us to find the right firmness and then took us to try lots of different mattresses. She explained the... Ver mais
When we first came to browse we wasn't attacked straight away and forced to rush with decisions. After long walk-around guy came to us, asked do we need any help, do we have some questions and if we n... Ver mais
Informações sobre a empresa
Sobre Bensons For Beds - Coventry206
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contacto
Unit N Gallagher Retail Park, Stoney Stanton Road, CV6 5QE, Coventry, West Midlands, Reino Unido
- 2476667143
4,8
Excelente
345 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great staff great store
Great staff very knowledgeable especially Natalie, was a good experience, got what we wanted without being pressured
21 de outubro de 2026
Resposta da Bensons For Beds - Coventry206
Thank you for your wonderful feedback! We are thrilled to hear that you had such a positive experience and felt well-supported without any pressure. It is fantastic to know our team's expertise helped you find exactly what you were looking for. Your satisfaction is our top priority, and we look forward to serving you again in the future!
Team Bensons
Thank you Natalie @ Coventry Bensons…
Thank you Natalie @ Coventry Bensons for Beds. Helped us from the beginning.
17 de setembro de 2026
Opinião espontânea
Resposta da Bensons For Beds - Coventry206
Thank you for your kind words! We're thrilled to hear that Natalie provided you with excellent service. Our team is dedicated to helping our customers every step of the way. We appreciate your support and look forward to serving you again!
Great service Quality prodict
No pushy salesmen but help on hand as soon as you ask. Great instore service Lovely customer service and great delivery. Treated me with care and respect (I am 82 yrs old).The bed I bought is lovely and everything I wanted.
1 de outubro de 2026
Opinião espontânea
Resposta da Bensons For Beds - Coventry206
Thank you for your wonderful review! We're thrilled to hear you had a positive experience with our team and that you found the perfect bed. Your comfort and satisfaction are our top priorities. We appreciate your kind words and look forward to serving you again!
Very pleased with my purchase
Very pleased with my purchase, excellent customer service and quality product, I definitely recommend it 👍
26 de setembro de 2026
Resposta da Bensons For Beds - Coventry206
Thank you for your wonderful review! We're thrilled to hear that you are pleased with your purchase and our customer service. Your recommendation means a lot to us. We look forward to serving you again soon!
Great customer service
20 de setembro de 2026
Resposta da Bensons For Beds - Coventry206
Thank you for the kind words! We strive to provide exceptional customer service and we are glad to hear that it was a positive experience for you. We appreciate your feedback and look forward to serving you again in the future.
Great beds great service
Paul was very helpful. Pricing were clear and option to make the bed we wanted an ottoman was perfect.
Also enjoyed the Blue Light Card discount!
14 de setembro de 2026
Resposta da Bensons For Beds - Coventry206
Thank you for your kind words, we are thrilled to hear that Paul provided excellent assistance and that our pricing and customization options met your needs. We are happy to offer discounts to our loyal customers such as yourself through Blue Light Card. Thank you for choosing our company!
Everything about Bensons for Beds is…
Everything about Bensons for Beds is inadequate. I recently purchased a wardrobe from store. It took 6 weeks to arrive and when it did the interiors were missing, rendering it useless. When i asked when id get the rest, the fitter shrugged and said "I dunno'.
Rang customer service who said they'd get back to me in a week ..... and when they did get back after 8 days, I was told " we dont know when you'll get the rest of your order. Its not down yo us, its our suppliers"
They expected me to wait indefinitely for my item i had paid for 8 weeks previously.
Customer services were shocking and couldn't care less.
After several emails, the order has now been cancelled but I had to arrange dismantling and collection, not Bensons! They cant do this for 5 weeks after delivering the incomplete wardrobe and won't refund until this has taken place.
Customer service is NON EXISTENT at Bensons. I will never shop there again. Rude staff, very rude delivery drivers and totally incompetent service. AVOID AT ALL COSTS
30 de julho de 2026
Opinião espontânea
Resposta da Bensons For Beds - Coventry206
We are truly sorry to hear about your incredibly frustrating experience with your recent wardrobe purchase. The significant delays, missing parts, and the unhelpful responses you received are completely unacceptable and far from the service we aim to provide. We sincerely apologize for the inconvenience and stress this has caused.
Team Bensons
Resposta da Bensons For Beds - Coventry206
Thank you so much for the kind words! We are always happy to provide excellent service to our valued customers. We truly appreciate your support. Have a great day!
staff was very sopprtive.
15 de setembro de 2026
Resposta da Bensons For Beds - Coventry206
Thank you for your feedback! We are thrilled to hear that our staff provided supportive service. We strive to make all of our customers feel valued and appreciated. Looking forward to serving you again soon!
The salesman was helpful from the…
The salesman was helpful from the moment we walked into the store to showing us the items we were most interested in to informing us about availability of financing; it was really nice.
13 de setembro de 2026
Resposta da Bensons For Beds - Coventry206
Thank you for sharing your positive experience with our salesman! We pride ourselves on providing helpful and attentive service to make your shopping experience enjoyable. We also offer financing options to make your purchase even more convenient. We look forward to seeing you again soon!
Resposta da Bensons For Beds - Coventry206
Hi there, thank you for taking the time to leave us such a kind review! We strive to provide excellent service without any pressure, and we're happy to hear that we met your expectations. We hope to see you again soon!
Very courteous and helpful alround
6 de setembro de 2026
Resposta da Bensons For Beds - Coventry206
Hello Mr Panchal,
Thanks for the lovely feedback! We're delighted you found our team courteous and helpful throughout your experience.
We hope it brings you lots of comfort and smiles,
Megan | Customer Care Specialist
Service is second to none
Service is second to none. A pity the product didn't measure up
6 de setembro de 2026
Resposta da Bensons For Beds - Coventry206
We're pleased to hear that you found our service second to none, and we truly appreciate your kind comments about the experience you received. We're sorry to learn that the product didn't quite meet your expectations, but thank you for taking the time to share your honest feedback.
💜 Thank you for your positive review - Lauryn at Customer Care 💜
Everyone from the shop to the delivery…
Everyone from the shop to the delivery men were helpful, sensible and responsive
23 de agosto de 2026
Resposta da Bensons For Beds - Coventry206
Thank you for your wonderful review! Our team takes pride in providing excellent customer service from start to finish. We're so glad you had a positive experience with us!
They was very helpful and efficient…
They was very helpful and efficient they turned up on time kept me informed
21 de agosto de 2026
Resposta da Bensons For Beds - Coventry206
We're so pleased to hear that our team was helpful and efficient, and that they kept you informed. Thank you for your kind feedback!
Team Bensons
Everything went well from start to…
Everything went well from start to finish. Lovely showroom & delivery staff!
15 de agosto de 2026
Resposta da Bensons For Beds - Coventry206
Thank you for your kind words! We're so glad you had a great experience with our showroom and delivery staff. We strive to make every step of the process seamless and enjoyable for our customers. Thank you for choosing our business!
No hounding
Paul welcomed us to the store, provided us with pillows when testing the beds but then left us to look around without hounding us. When we had questions he was very knowledgeable
11 de agosto de 2026
Resposta da Bensons For Beds - Coventry206
Thank you for your kind words, it's our pleasure to have Paul as a part of our team! We strive to provide a relaxed and informative shopping experience for our customers. We're glad you had a great time testing our beds and we hope to see you again soon!
Resposta da Bensons For Beds - Coventry206
Thank you for your kind words! Our ultimate goal is to provide a hassle-free experience for our valued customers like you. We are thrilled to hear that we were able to achieve that with you. We look forward to serving you again soon!
Resposta da Bensons For Beds - Coventry206
We are thrilled to hear that you had a very satisfactory experience with us! We strive to provide the best service possible to our customers. Thank you for your feedback!
Great customer service which made the…
Great customer service which made the whole process quick and easy
4 de agosto de 2026
Resposta da Bensons For Beds - Coventry206
We're so pleased you experienced great customer service and that we made the whole process quick and easy for you. Thank you for your kind feedback!
Team Bensons
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.