Not pressured upon arrival, had time to browse. Initially we did not intend to buy anything. Fast forward 1hr and we purchased a king size bed plus accessories, this was down to RYAN excellent sales m... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit E2 Ravenside Retail Park, Kingsbury Road, B24 9QB Erdington, Birmingham, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Ryan was very helpful in quickly understanding our needs and suggesting the appropriate options. He was very kind and cheerful and made the whole experience -- weird to say -- even enjoyable. The expl... Ver mais
A empresa respondeu
I ordered a Slumberland king size divan base with 2+2 drawers, along with an Erin headboard; I love them. Colour is great (Linen Beige) & the headboard is really substantial. Staff in store were real... Ver mais
A empresa respondeu
Robert is a very attentive, intuitive, mature, respectful colleague. He is an excellent manager of the site. His insubordinate colleague who attacks the retail park manager for doing her job, on behal... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Bensons For Beds - Erdington
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contacto
Unit E2 Ravenside Retail Park, Kingsbury Road, B24 9QB, Erdington, Birmingham, Reino Unido
4,8
Excelente
181 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
we had no issue sin shop or with the…
we had no issue sin shop or with the deliver. Delivery staff were friendly and vey quick
20 de março de 2026
Resposta da Bensons For Beds - Erdington
Thank you for your feedback Dawn! We’re delighted to hear everything went smoothly in-store and during delivery. Our delivery team will be pleased to know you found them friendly and quick.
Sleep well,
Megan at Customer Care✨
The staff were lovely
The staff were lovely, very helpful and professional.
Rob was very easy to talk to and he explained everything to me, he said he was happy for me to ring if I need any information or questions answering.
Lovely shopping experience.
14 de março de 2026
Resposta da Bensons For Beds - Erdington
Thank you so much for giving us 5 stars Mrs Conboy! We’re delighted to hear you had such a lovely shopping experience. Our team will be thrilled with your kind words, and Rob especially will be so pleased to know he made things clear, easy to understand, and that you felt comfortable reaching out with any questions. We really appreciate your feedback,
Megan at Customer Care 😊✨
The guys that came to set up the bed…
The guys that came to set up the bed were very professional and set up the bed the way I wanted it . We even made decisions together on where it would be better suited in the room.
The bed is amazing and even better than what I thought.
So overall I’m very satisfied
12 de março de 2026
Resposta da Bensons For Beds - Erdington
Stanley,
We're delighted to hear the setup team was professional and helpful in deciding the best placement for your new bed! It's great to know you're very satisfied and that the bed exceeded your expectations. Thanks for sharing!
Team Bensons - Jessica
Really welcoming
Really welcoming in store and Bev took the time to welcome may father, my mother and I. Considering my father has dementia, Bev was extremely patient and made my father feel at ease. He tried the bed machine for mattress firmness and was then recommended. My father commented upon professional and helpful Bev was and wanted me to pass on the positive comments. Many thanks for all of your help.
8 de março de 2026
Resposta da Bensons For Beds - Erdington
Ashley Barr,
We appreciate you sharing your experience. We're so glad that our team member was welcoming and patient, ensuring your father felt comfortable and at ease. It's wonderful to hear that their recommendation was helpful.
Team Bensons
Resposta da Bensons For Beds - Erdington
MRS SAMANTHA WRIGHT,
We appreciate your review! We're so pleased to hear you found our staff member helpful and experienced. Your feedback is truly valued.
Team Bensons
Staff were knowledgeable friendly and polite
Staff were knowledgeable, friendly and polite, smooth transaction. Purchased an ottoman style bed based on previous experience, very pleased.
19 de fevereiro de 2026
Opinião espontânea
Resposta da Bensons For Beds - Erdington
We're happy to hear that our staff were knowledgeable, friendly, and polite, and that you experienced a smooth transaction. We appreciate your continued support and are pleased you're happy with your purchase!
Stewart - Team Bensons
Amazing customer service
Amazing customer service, amazing staff and made good conversation with our best interests at heart.
12 de fevereiro de 2026
Resposta da Bensons For Beds - Erdington
We appreciate your positive feedback! We're so happy to hear that you received amazing customer service from our staff, who made good conversation with your best interests at heart.
Until next time, take care,
Megan at Customer Care!
The assistant answered all our…
The assistant answered all our questions and queries and was very helpful
12 de fevereiro de 2026
Resposta da Bensons For Beds - Erdington
We appreciate you letting us know! We're so happy our assistant was helpful and answered all your questions and queries. Thank you!
- Jessica at Team Bensons
customer care
Easy to deal with, ordering simple. Delivery 10 minutes new mattress in situ and old mattress gone. sales people easy to talk to and experienced.
31 de janeiro de 2026
Resposta da Bensons For Beds - Erdington
Thanks so much for the brilliant review! We love a smooth delivery—10 minutes in and out! Glad our team made everything easy from order to doorstep. Enjoy your new mattress.
We hope to welcome you back soon!
Megan at Customer Care
Great communication
Great communication, polite,helpful, they even took their shoes off ,brilliant service.
2 de fevereiro de 2026
Resposta da Bensons For Beds - Erdington
We're happy to hear that our team provided brilliant service! It's great to know you appreciated our communication, politeness, and helpfulness. Thank you for your positive feedback.
The options of the type of bed I wanted…
The options of the type of bed I wanted were explained clearly, and although I took a long time to make my mind up, I was given all the time I needed with no pressure to buy. Very helpful and a pleasure to do business with them.
28 de janeiro de 2026
Resposta da Bensons For Beds - Erdington
We're so glad we could clearly explain the options and provide you with the time you needed to decide, without any pressure. It's a pleasure to hear you enjoyed doing business with us,
Megan at Customer Care
Overall positive experience.
Friendly, helpful & patient staff. Were not overly pushy. Felt they were keen to get me the best deal.
23 de novembro de 2025
Resposta da Bensons For Beds - Erdington
We're happy to hear that our staff was friendly, helpful, and patient! It's great to know you felt we were keen to get you the best deal. Thanks for your feedback,
Megan at Customer Care
Out standing service
Service was outstanding and very happy with help we got from your person in choosing a mattress
21 de janeiro de 2026
Resposta da Bensons For Beds - Erdington
We're so glad to hear you received outstanding service and are very happy with the help in choosing a mattress! We appreciate your positive feedback.
Great rapport with this company
Great rapport with this company
Very attentive without being pushy,
Delivery drivers prompt & efficient eith fitting my new wardrobe
I was very pleased with service:)
13 de janeiro de 2026
Resposta da Bensons For Beds - Erdington
We appreciate your positive feedback! We're happy to hear that you experienced great service and that our delivery team was prompt and efficient with your new wardrobe.
Staff were so friendly
Staff were so friendly, they gave us options to help ensure we got the bed right for us
21 de janeiro de 2026
Resposta da Bensons For Beds - Erdington
We're delighted to hear that our staff were friendly and provided you with suitable options to ensure you found the perfect bed for your needs.
The expertise of the sales woman
The expertise of the sales woman
Showed different options.
20 de janeiro de 2026
Resposta da Bensons For Beds - Erdington
We're glad you appreciated the salesperson's expertise and the variety of options presented to you. Thank you for your feedback.
Excellent customer service but without…
Excellent customer service but without being pushy. Sales person easy to talk to re; what was required by the consumer and payment options. Thank you
2 de janeiro de 2026
Resposta da Bensons For Beds - Erdington
We appreciate your positive feedback! We're happy to hear that the salesperson provided excellent customer service and was easy to talk to regarding your needs and payment options.
Good customer service
Good customer service and kept up to date with delivery arrangements
17 de janeiro de 2026
Resposta da Bensons For Beds - Erdington
We're happy to hear that you received good customer service and were kept informed about your delivery arrangements. Thank you for your review.
Excellent service all round.
From Beverly at the erdington Ravenside store to Simon snd Lewis who delivered our bed and assembled it, all were first class. Our bed is beautiful and is of excellent quality. I have no hesitation in recommending Bensons.
29 de dezembro de 2025
Resposta da Bensons For Beds - Erdington
We're happy to hear that you received first-class service from our store and delivery team! We're so glad you find your bed beautiful and of excellent quality. Thank you for recommending us!
Lovely customer care in store
Lovely customer care in store
Very good communication for delivery by text and email and telephone
I have a fantastic superb Sealy matress
30 de dezembro de 2025
Opinião espontânea
Resposta da Bensons For Beds - Erdington
We're happy to hear that you received lovely care in our store and had very good communication regarding your delivery. We're glad you love your Sealy mattress!
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.