From contact with the store to going in and choosing a new mattress and delivery everything was exceptional the staff were all very friendly and informative nothing was too much trouble would definite... Ver mais
Localização
Alterar localizaçãoUnit 10b St Andrews Quay Retail Park, HU3 4SA Hull, North Humberside, GB
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Leia as opiniões dos outros
Staff were very friendly, helpful and knowledgeable, they talked us through all the different options and let us try out loads of beds. They were not pushy at all they just left us to keep trying the... Ver mais
A empresa respondeu
From start to finish a great experience. Tom in the Hull branch listened carefully to what we wanted gave us great unhurried advice. We did not feel pressured and came away feeling valued. We came awa... Ver mais
A empresa respondeu
Delivery and old matress removal not as described but charged £60 and £49 for the "service". Old matress was not wrapped for removal just thrown in the back of the van. All protective material not rem... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Bensons For Beds - Hull678
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contacto
Unit 10b St Andrews Quay Retail Park, HU3 4SA, Hull, North Humberside, Reino Unido
- 1482219147
4,9
Excelente
596 opiniões
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A great experience from start to finish.…
I have had a great experience from start to finish with Benson's.
The in store help was exceptional. Really helpful and honest.
The delivery was seamless for both bed and mattress. Very efficient.The only hiccup was matching the delivery dates for both items on the same day. However it was not for lack of trying on Benson's part.
The new bed is lovely and the mattress extremely comfortable.
I am very pleased and would recommend Bensons to anyone.
6 de setembro de 2025
Resposta da Bensons For Beds - Hull678
We're happy to hear that you had a great experience with us, from the helpful in-store assistance to the efficient delivery of your bed and mattress. We appreciate your recommendation, Megan at Customer Care
Resposta da Bensons For Beds - Hull678
We appreciate your feedback and are so glad you had a superb experience with our team. We aim to provide a no-pressure environment.
Take care,
Megan at Customer Care
Received just the right amount of…
Received just the right amount of attention from sales assistant when walking through the door, allowed me to browse on my own without following me around the store. Was very knowledgeable when I asked questions about a mattress, and throughout the whole purchase was very pleasant to deal with. Very happy with the service.
30 de agosto de 2025
Resposta da Bensons For Beds - Hull678
We're happy to hear that you received the right level of attention and found our sales assistant knowledgeable and pleasant. Thank you for sharing your positive experience with us, Megan at Customer Care
Very professional and polite person…
Very professional and polite person served us with selling the bed to us
28 de agosto de 2025
Resposta da Bensons For Beds - Hull678
We're glad you had a positive experience with our sales team and appreciate you mentioning their professionalism and politeness. Thanks for your feedback, Megan at Customer Care
Great service
Great service, knew all the information about the beds ! Bought our first mattress 9 years ago so came back again 😊
26 de agosto de 2025
Resposta da Bensons For Beds - Hull678
We're glad you enjoyed your experience and found our service helpful! It means a lot that you chose us again after nine years. Thank you for your positive feedback, Megan at Customer Care
Unprofessional service
We were left waiting for around 15 minutes despite already having spoken to two representatives in store and explaining what we wanted. One of the reps was stood drinking tea which we found highly unprofessional and the other one was just sat at the desk but in fairness he did take a phone call
22 de agosto de 2025
Opinião espontânea
Resposta da Bensons For Beds - Hull678
We appreciate you taking the time to share your experience. We're sorry you had to wait longer than expected and that the service you received was not satisfactory. We'll address this internally to improve our service.
Thank you for your feedback,
Megan at Customer Care
The salesman was very helpful
22 de agosto de 2025
Resposta da Bensons For Beds - Hull678
We are so glad to hear that our salesman was helpful to you! We appreciate the feedback, Megan at Customer Care
The sales rep was very helpful and gave…
The sales rep was very helpful and gave us plenty of options to make sure we chose the right mattress for our comfort
13 de agosto de 2025
Resposta da Bensons For Beds - Hull678
We're happy to hear that our sales representative was helpful in guiding you toward selecting a mattress that suits your comfort preferences. Thank you for your feedback, Megan at Customer Care
Quality staff.
Quality staff.
Very helpful and knowledgeable member of staff.
Advice on products led directly to our purchase.
15 de agosto de 2025
Resposta da Bensons For Beds - Hull678
We appreciate your feedback! We are happy to know our helpful and knowledgeable staff guided your purchase with their advice. Thanks for sharing your experience, Megan at Customer Care
Resposta da Bensons For Beds - Hull678
Thank you for your wonderful 5 star review Ross. This means the world to us!
Take care, Megan at Customer Care
No pressure to look round staff lovely…
No pressure to look round staff lovely and Letty the sales assistant was very informative and helpful
12 de agosto de 2025
Resposta da Bensons For Beds - Hull678
Thank you for taking the time to share your positive experience with Letty and our team! We strive to make our customers feel welcomed and informed without any pressure. We appreciate your feedback and hope to see you again soon, Megan at Customer Care
Letty in Hull
Letty was very helpful. She wasn't over-bearing but was there when we needed advice. She was very knowledgeable.
5 de agosto de 2025
Resposta da Bensons For Beds - Hull678
Thank you for your kind words! We are thrilled to hear that Letty provided excellent assistance without being overbearing. Our team takes pride in their knowledge and ability to help our customers. We appreciate your feedback and we hope to seeing you again in the future, Megan at Customer Care
The very knowledgeable man TOM.
The member of staff came and introduced himself to us asking if he could help he left us alone until we were ready to ask him some questions, he was very polite and helpful he put us at ease straight from the off, he was very knowledgeable he helped us make up our minds. Thank you TOM.
6 de agosto de 2025
Resposta da Bensons For Beds - Hull678
We are so grateful to hear about your positive experience with our staff member Tom! Thank you for sharing and we look forward to assisting you with any future questions or needs. It's our goal to provide excellent service and we're happy we could make your visit a comfortable and informed one. Thank you for choosing our business!
Resposta da Bensons For Beds - Hull678
Thank you so much for your kind words! We always strive to provide our customers with the best knowledge and expertise. We greatly appreciate your feedback and hope to continue serving you in the future.
Great friendly service
19 de julho de 2025
Resposta da Bensons For Beds - Hull678
Thank you so much for your kind words! Our team takes great pride in providing excellent and friendly service to our customers. We truly appreciate your support and hope to see you again soon, Megan at Customer Care
Staff where very helpful we were able…
Staff where very helpful we were able to order what we wanted
16 de julho de 2025
Resposta da Bensons For Beds - Hull678
Thank you for your positive review! We are thrilled that our staff provided exceptional service and helped you order exactly what you were looking for. We hope to continue exceeding your expectations in the future, Megan at Customer Care
We had the greatest costmer experience…
We had the greatest costmer experience thanks to Mike at the Hull store he was brilliant at finding us the right bed for us we had an issue with the finance but Mike managed to advise us very helpfully and we managed to get the bed sorted out
11 de julho de 2025
Resposta da Bensons For Beds - Hull678
Thank you for sharing your positive experience with Mike at our Hull store! We are thrilled that he was able to help you find the perfect bed and provide excellent guidance with the finance issue. We appreciate your business and look forward to seeing you again soon, Megan at Customer Care
Sofa bed
Very helpfull staff, delivery not for another week.
Sofa now delivered excellent service, kept informed prompt delivery and very satisfied with the sofa and its bed function. Flat packed only had to fit the four legs which was very easy.
10 de julho de 2025
Resposta da Bensons For Beds - Hull678
We are thrilled to hear our staff was helpful during your visit! Thank you for your support! Megan at Customer Care 💛
Letty was patient helpful and…
Letty was patient helpful and knowledgeable about products
5 de julho de 2025
Resposta da Bensons For Beds - Hull678
Thank you so much for taking the time to share your experience with Letty! We pride ourselves on having a team that is patient, helpful, and knowledgeable about our products. It means a lot to us. We can't wait to see you again soon, Megan at Customer Care
Long-winded purchase process and apathetic staff.
First of all, I was the only customer in the shop, which doesn't reflect well on Bensons, I think. There were three staff members but two of them appeared disinterested in me. Maybe I'd caught them on an off day but they didn't seem very friendly or welcoming. The person who served me, Emmanuel, was fairly helpful but he struggled to find paperwork. I was also surprised at how protracted the purchase process was, considering I was just buying a (expensive) pillow. For example, why did I have to sign two forms? Surely, it should've been a straightforward purchase? One of the staff other than Emmanuel was a little blunt when I asked about returning the pillow if it was the wrong one - it's for my wife - saying that once I left the store, it couldn't be returned. On arriving at home, I realised the (Dunlop latex) pillow has a 40 day guarantee, so was she telling the truth? I ended up having to call my wife to check the pillow was suitable.
7 de julho de 2025
Resposta da Bensons For Beds - Hull678
Hello, we sincerely apologise for the lack of friendliness and efficiency displayed by some of our staff during your visit. Your feedback is valuable to us and we will make sure to address these issues for a better experience in the future. Thank you for bringing this to our attention, Megan at Customer Care
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