I was unsure of what I needed exactly, but that was quickly resolved with help from Jay, the SM, who calmly spoke through everything after I explained roughly what I was looking for. He helped me thro... Ver mais
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Localização
Alterar localizaçãoBelgrave Retail Park, Northfield Avenue, NN16 9XZ Kettering, Northamptonshire, GB
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Leia as opiniões dos outros
The original zip and link mattresses we ordered were far too “firm”, so having slept on them for 5 nights, we returned to the showroom who were incredibly helpful. There was no quibble about the B... Ver mais
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Choosing my new bed was exceptionally easy thanks to the Kettering store manager whose name was Jay. He was well informed and let me try all the options for a new after I told him about my bad ba... Ver mais
A empresa respondeu
Martin at the Kettering branch was extremely knowledgeable, polite and very professional. He answered all our questions and was not pushy. He was a pleasure to deal with and I would have no hesitation... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Bensons For Beds - Kettering Belgrave Retail Park
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contacto
Belgrave Retail Park, Northfield Avenue, NN16 9XZ, Kettering, Northamptonshire, Reino Unido
4,7
Excelente
119 opiniões
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Resposta da Bensons For Beds - Kettering Belgrave Retail Park
Thank you for your positive feedback! We strive to provide top-notch customer service and we're thrilled to hear that you found us helpful and courteous. We appreciate your business, Megan at Customer Care
Product not the issue. Customer service is
I am sure the products are of a good quality as when testing in the store they were very comfortable. My issue is not even with the colleague in store who was super helpful and explained everything so well.
My issue lies with the fulfilment and customer service of Bensons.
The delivery date was a week after in store purchase, which is fine. We were told the window would be given to us at least 3 days before delivery. The window however was given to me more than a week before fulfilment. So far so good. However, the 2 hour slot was between 7am and 9am.
The products are for my elderly vulnerable parents, who are not at the peak of health - one with serious mobility issues. Which means that both would have to be up and out of bed before 7am just in case the knock at the door was bang on.
Having called the number from the email to try and push the window back a little more, I was told there was nothing he could do as the system works out a schedule by postcode, but he would put me through to customer service.
I explained everything to them again, and was told there was nothing they would be able to do as it was all automated, but he would let me know for certain.
I am truly appalled and perplexed that there is no human intervention possible with a delivery system that even itself delivers at unsocial hours. Why can’t provisions be put into place on a case by case basis for amendments to deliveries, particularly for the elderly and vulnerable.
Shocked and disgusted at the post sale customer service by Bensons. Unlikely to use them again and will happily walk the extra 50yards to use their competitor.
23 de julho de 2025
Resposta da Bensons For Beds - Kettering Belgrave Retail Park
Thank you for bringing this to our attention. We’re sorry for the delivery scheduling difficulties and the impact this had on your parents. We’re pleased to confirm that the delivery has now taken place, and we’ll review our processes to better support vulnerable customers in the future.
Thank you for your feedback,
Megan – Bensons for Beds Customer Care.
An excellent service from the in store…
An excellent service from the in store salesman (Martin from the Kettering branch), down to the delivery reminders and the actual delivery itself.
The large choice of mattresses was great and I would highly recommend Bensons.
16 de julho de 2025
Opinião espontânea
Resposta da Bensons For Beds - Kettering Belgrave Retail Park
Thank you for the glowing review! We're thrilled to hear that Martin and our team at the Kettering branch provided excellent service, making your mattress shopping experience a breeze. We appreciate your recommendation and look forward to helping you with any future mattress needs. Sweet dreams! Megan at Customer Care
Good selection available and staff knowlegable…
Really good selection available and allowed to look uninterrupted after first greeting from staff
When items discussed had all information to allow selection
13 de julho de 2025
Resposta da Bensons For Beds - Kettering Belgrave Retail Park
Thank you for taking the time to share your experience with us! We're thrilled to hear that you enjoyed our selection and that our staff greeted you warmly. We believe in providing a comfortable shopping experience and we're glad you were able to find all the information you needed to make your selections. We hope to see you again soon, Megan at Customer Care
I feel that spending a lot of money on…
I feel that spending a lot of money on a mattress you still have to pay for the delivery.
This I feel is wrong
14 de junho de 2025
Resposta da Bensons For Beds - Kettering Belgrave Retail Park
We appreciate you sharing your thoughts regarding our delivery fee Mr Haynes. We acknowledge your concern and will take this onboard to allow us to make any necessary improvements. Thank you, Megan at Customer Care
Resposta da Bensons For Beds - Kettering Belgrave Retail Park
We're glad you appreciated our team being available without being overbearing. Thank you for your positive feedback; it means a lot to us, Megan at Customer Care
Resposta da Bensons For Beds - Kettering Belgrave Retail Park
We appreciate your feedback regarding our friendly staff and good service! We are happy you had a positive experience with us. Take care, Megan at Customer Care
Very helpful without any pressure…
Very helpful without any pressure selling all round a pleasure going into your showroom.
20 de maio de 2025
Resposta da Bensons For Beds - Kettering Belgrave Retail Park
"Thank you so much for your kind review! We strive to provide a stress-free and enjoyable experience for our customers. We're glad you had a positive experience at our showroom. See you soon!" #HappyCustomers #NoPressureSelling
Resposta da Bensons For Beds - Kettering Belgrave Retail Park
Thank you for the kind words! We pride ourselves on providing top-notch customer service and are thrilled to hear that our shop assistant was able to assist you. We appreciate your support!
Sleep well, Team Bensons💜
Great salesman and very patient and…
Great salesman and very patient and supportive.
21 de abril de 2025
Resposta da Bensons For Beds - Kettering Belgrave Retail Park
Thank you for your kind feedback! We strive to provide top-notch sales service and customer support. It was a pleasure to assist you and we hope to see you again in the future soon.
Take care, Team Bensons💜
The sales assistant was on hand to…
The sales assistant was on hand to answer any questions we had. She was very helpful in every way. I couldn't fault her. Excellent.
24 de abril de 2025
Resposta da Bensons For Beds - Kettering Belgrave Retail Park
Thank you for taking the time to share your experience! We are so glad to hear that our sales assistant went above and beyond to help you. Providing excellent customer service is our top priority and we look forward to seeing you again soon! Sleep well, Team Bensons💜
Great shopping experience…
The advice at the shop was really helpful for us to choose and sort delivery etc. Communication about the delivery was excellent.
1 de março de 2025
Opinião espontânea
Resposta da Bensons For Beds - Kettering Belgrave Retail Park
We appreciate your positive feedback! We're glad our advice helped you choose and arrange delivery. It's great to hear our delivery communication was excellent for you. Thank you, Megan at Customer Care
There is a chip in the headboard
There is a chip in the headboard. One of the drawer runners was missing but I eventually found it tucked inside the bed between the wooden frame. Another drawer runner was hanging off. I have managed to sort the drawer runners myself but I expect the headboard to be replaced.
28 de março de 2025
Opinião espontânea
Resposta da Bensons For Beds - Kettering Belgrave Retail Park
We appreciate your feedback and are sorry to hear about the issues with the headboard and drawer runners. We will look into this to ensure such issues are addressed. Thank you for bringing this to our attention, Megan at Customer Care
Time to update pillows
Good choice of pillows, friendly & helpful staff, reasonably priced.
23 de março de 2025
Resposta da Bensons For Beds - Kettering Belgrave Retail Park
We're happy you found a good selection of pillows and that our staff was helpful. We appreciate your positive feedback regarding our prices! Take care, Megan at Customer Care
Great customer service
Great customer service. Not overpowering and trying to sell. Let you look around as long as you like and try everything out.
3 de março de 2025
Resposta da Bensons For Beds - Kettering Belgrave Retail Park
We're glad you enjoyed your experience with our customer service. Thank you for letting us know you appreciated the pressure-free environment and the time to explore our products. Thank you, Megan at Customer Care
Friendly and helpful store assistant
Friendly and helpful store assistant
22 de fevereiro de 2025
Opinião espontânea
Resposta da Bensons For Beds - Kettering Belgrave Retail Park
We appreciate you taking the time to leave us this lovely review! We are so glad our assistant was helpful and friendly, Megan at Customer Care
Ottoman bed review
Excellent service
Ordered ottoman bed on line. All correspondence from company concerning delivery etc was excellent.
Delivery guys were friendly and considerate when entering property.
Informed by text approx time of delivery. Telephone call 30 minutes before arrival time.
Excellent service 5 stars
20 de fevereiro de 2025
Resposta da Bensons For Beds - Kettering Belgrave Retail Park
We're happy to hear that you received excellent service and that our communication regarding your ottoman bed delivery was helpful. It's great to know the delivery team was friendly and considerate. Thank you for your positive feedback, Megan at Customer Care
Resposta da Bensons For Beds - Kettering Belgrave Retail Park
Your feedback means a lot to our team. Thank you for taking the time to leave us this review! Take care, Megan at Customer Care
Good service and advice
12 de fevereiro de 2025
Resposta da Bensons For Beds - Kettering Belgrave Retail Park
We appreciate your feedback and are so glad that our service and advice were helpful to you during your visit with us. Take care, Megan at Customer Care
Pays to go back twice and then shop online!
Whilst our experience in the shop wasn't fantastic the first time round as the guy pointed all questions to my husband and didn't speak to me once, our second visit was fantastic with a different guy. Note both visits were on the same day!
we managed to get a great price online in the sale plus using my BlueLight discount. Delivery was fantastic. The two guys were quick, accommodating and very polite.
17 de janeiro de 2025
Resposta da Bensons For Beds - Kettering Belgrave Retail Park
We appreciate you sharing your experience. We're happy to hear that you secured a great price and that the delivery was fantastic. We'll address the initial service inconsistency to ensure a more inclusive experience for everyone. Thank you for your feedback, Megan at Customer Care
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