No pressure selling, useful advice. based on what we thought we wanted, and didnt want, we were shown alterrnatives that were similar, both higher and lower in price and from different manufacturers.... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit 7 Lyme Green Retail Park, Brindley Way, SK11 0TB Macclesfield, Cheshire, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Both Darryl and Andy were exceeding helpful, they asked us sensible pointed questions concerning what we were looking for in a mattress/bed. They listened and there was no hard sell. They made suggest... Ver mais
A empresa respondeu
On arrival we were spoken to by Peter who offered his services if required without being to pushy. As we walked around the showroom he was there to call over if we had any questions and also to learn... Ver mais
A empresa respondeu
Welcomed by the sales guy initially but then left very much to our own devices to try ask the mattresses. Our questions were answered professionally and clearly and we managed to utilise a discount... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Bensons For Beds - Macclesfield627
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contacto
Unit 7 Lyme Green Retail Park, Brindley Way, SK11 0TB, Macclesfield, Cheshire, Reino Unido
- 1625618190
4,7
Excelente
364 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very happy
Very happy with everything overall. Good service instore with Daryl, everything arived when and as it should. It was really easy to assemble.
18 de abril de 2026
Resposta da Bensons For Beds - Macclesfield627
Thank you for your lovely feedback! We’re so pleased to hear you were very happy with everything and that Daryl provided great in‑store service. It’s wonderful to know everything arrived exactly as it should and that assembly was nice and easy.
Thank you for your positive review - Lauryn at Customer Care 💜
The driver Wojcieh and Brian couldn't…
The driver Wojcieh and Brian couldn't have been more helpful. I cant beleive how hard thry worked !! They were respectful of the house,most polite and explained everything they were doing checking that we were happy with the position of the furniture. Thank you...would certainly buy from Benson for Beds again
13 de abril de 2026
Resposta da Bensons For Beds - Macclesfield627
Thank you so much! 😊 Wojcieh and Brian will be thrilled to hear this—hard work, great care, and courtesy are exactly what we aim for. We really appreciate your kind words and look forward to welcoming you back,
Megan | Customer Care Specialist!💜
Excellent service
The gentleman who served us was extremely helpful and well informed. He was not at all pushy and listened to what we wanted. He talked us through different options and once we had made our choice, processed the order efficiently. All in all a pleasurable experience. Would thoroughly recommend
16 de março de 2026
Resposta da Bensons For Beds - Macclesfield627
Martin Kelly,
We're happy to hear the staff member was so helpful and well-informed, guiding you without pressure. It's great that they listened to your needs and efficiently processed your order. Thank you for the recommendation!
Team Bensons - Jessica
Walked in
Walked in, was immediately greeted by team member Darryl, who asked me what I was looking for and then took me straight to it without any messing around. Showed me a couple of other options that were similar too, but confidently said which one would be the most ideal - which was the option I went for.
I had actually left to go shopping elsewhere just to compare prices and ended up returning as the other store was a much less inviting experience. I returned, and was able to wrap up the transaction very quickly and efficiently.
Compared to the other store, which felt like a dark warehouse with unenthusiastic staff and a silly machine that would tell you your "perfect mattress" in "just three minutes", Benson for Beds was bright, inviting, and the team member was able to directly to the perfect mattress in less than 3 minutes and with a good bit of chat to go with it.
Very good experience, unexpectedly got in during a sale so it was a much better price than I anticipated too! Left very happy.
4 de abril de 2026
Resposta da Bensons For Beds - Macclesfield627
Thank you so much for the fantastic feedback. We’re delighted to hear Darryl was able to help you so efficiently and confidently — his straightforward, no‑pressure approach is exactly what we aim for.
We really appreciate you returning to us and are glad the welcoming atmosphere, clear advice, and friendly service made the difference. It’s also great to hear you caught the sale and secured a better price than expected!
Thanks again for choosing Bensons for Beds — we’ll be sure to pass your kind words on to Darryl 😊
- Megan | Customer Care Specialist💜
Lovely helpful people who gave an…
Lovely helpful people who gave an excellent service and were prompt and courteous.
1 de abril de 2026
Resposta da Bensons For Beds - Macclesfield627
Thank you for your kind words! 😊 We’re delighted to hear our team provided excellent service and were prompt, courteous, and so helpful. Your feedback means a lot to us,
Megan | Customer Care Specialist
I have had a very good experience with…
I have had a very good experience with Bensons for my mattress I didn't like the first one and have had no trouble changing it for one I like the manager was very kind to me and gave me good advise
2 de abril de 2026
Resposta da Bensons For Beds - Macclesfield627
Thank you for sharing your experience! 😊 We’re really pleased to hear you were able to change your mattress easily and find one you’re happy with. It’s great to know the manager was kind and gave you helpful advice—that’s exactly the support we aim to provide. Enjoy your new mattress,
Megan | Customer Care Specialist🛏️
Very attentive and informative staff…
Very attentive and informative staff who helped me decide which bed and mattress would be most appropriate for me
Delivery was within the time slot allocated with very friendly and efficient delivery men who assembled the bed exactly where I requested
I cannot find anything that could have been done better
24 de março de 2026
Resposta da Bensons For Beds - Macclesfield627
Thank you for the fantastic feedback! 😊 We’re so glad our team were attentive, informative, and helped you find the perfect bed and mattress. Wonderful to hear delivery was right on time and that the drivers were friendly, efficient, and set everything up exactly where you wanted it. Delighted to know everything was spot‑on — that means the world to us,
Megan | Customer Care Specialist💜
A friendly salesman who was good at his…
A friendly salesman who was good at his job and did not try and push us to buy things we didnt want.
19 de março de 2026
Resposta da Bensons For Beds - Macclesfield627
Thank you for your feedback Mrs Harbord! We’re really glad to hear you found our salesperson friendly, professional, and never pushy. It’s great to know you felt comfortable and well looked after. We really appreciate you taking the time to share your experience,
Megan at Customer Care! 😊✨
Great service
Great deal. Communicated well, on time, found my house which i know is not easy
Great service. Will buy from Benson's with this great level of service 👌
20 de março de 2026
Opinião espontânea
Resposta da Bensons For Beds - Macclesfield627
Thanks for the brilliant review Amanda! Glad everything went smoothly — even finding your house!😄 Enjoy your great deal, and we’d love to see you again,
Megan at Customer Care💤
Helpful service
Helpful service - Explained the options clearly so I could understand the differences in mattresses for my child.
The only downside was a charge for delivery. Paying for this and to take the old mattress away added £100 to the overall cost. I felt a little disappointed that the price ended up higher than expected.
15 de março de 2026
Resposta da Bensons For Beds - Macclesfield627
Helen,
We're glad our service was helpful in explaining mattress options for your child. We appreciate your feedback regarding the delivery and removal charges. We'll review how these costs are communicated to ensure clarity for our customers. Thank you for your time.
Team Bensons - Jessica
Pleasant customer service
Pleasant customer service. Very helpful throughout. Small issues were sorted without problems. Delivery was great. Drivers polite and helpful. Overall very happy.
13 de março de 2026
Resposta da Bensons For Beds - Macclesfield627
Thank you for sharing this! 😊 We’re really glad to hear our customer service team were so pleasant and helpful throughout, and that any small issues were resolved smoothly. Fantastic to know delivery was great too, with polite and helpful drivers. We’re delighted you’re overall very happy,
Megan at Customer Care
Helpful friendly staff in store
Helpful friendly staff in store. Good communication throughout including delivery details. Thoroughly stress free experience from start to finish. Oh and a great mattress as well.
15 de fevereiro de 2026
Resposta da Bensons For Beds - Macclesfield627
Tim Rhodes,
We appreciate your fantastic feedback! It's great to know our staff were helpful and friendly, and that our communication was good. We're so glad you had a stress-free experience and love your new mattress.
Team Bensons
Bensons had good range of Mattresses…
Bensons had good range of Mattresses and prices.The staff were helpful without being intrusive.
19 de fevereiro de 2026
Resposta da Bensons For Beds - Macclesfield627
Mrs Hill,
We appreciate your positive feedback. We're so happy to hear that you found a good range of mattresses and prices, and that our staff were helpful.
We truly appreciate your feedback.
Megan at Customer Care
Excellent customer service and deal…
Excellent customer service and deal provide by Paul at the Macclesfield branch.
Very helpful and a lovely customer experience
21 de fevereiro de 2026
Resposta da Bensons For Beds - Macclesfield627
We appreciate you sharing your feedback. We're so happy to hear that you received excellent customer service and a lovely experience with your deal.
Stewart - Team Bensons
Dealing with Bensons
Dealing with Darryl about purchasing new mattress was a pleasure ,he was very professional and comfortable to deal with, pleasant experience, likewise delivering was good ,keep updated on on times of arrival, the 2 guys we're efficient, tidy ,pleasant, wouldn't hesitate to recommend Bensons and the store dealt with, Ed Burke.
24 de janeiro de 2026
Resposta da Bensons For Beds - Macclesfield627
We're happy to hear that you found purchasing a new mattress a pleasure. It's great to know that you found the service professional and comfortable, and that delivery was efficient and tidy. Thank you for your positive review – Lauryn at Customer Care 💜
They did exactly what they said they…
They did exactly what they said they would do.
10 de fevereiro de 2026
Opinião espontânea
Resposta da Bensons For Beds - Macclesfield627
We're so happy to hear we delivered exactly as promised! Thank you for your positive feedback; we appreciate it greatly.
Sealy posturepeadic bed.
Friendly but not pushy. Very helpful, listening to our needs and knowledgeable re the beds in store.
9 de fevereiro de 2026
Resposta da Bensons For Beds - Macclesfield627
We're happy to hear that you found our staff friendly, helpful, and knowledgeable, and that they listened to your needs without being pushy!
Excellent customer service
Excellent customer service. Not at all pushy. Gave good advice and gave me plenty of time for me to make a choice.
6 de fevereiro de 2026
Resposta da Bensons For Beds - Macclesfield627
We're happy to hear that you felt supported by our team! We appreciate that you found our service helpful and not at all high-pressure, and we thank you for your feedback.
This is my second purchase from Bensons…
This is my second purchase from Bensons . The in store staff were very polite, professional and helpful. The delivery staff were excellent too. Very polite and respectful of my property .
7 de fevereiro de 2026
Resposta da Bensons For Beds - Macclesfield627
We appreciate you choosing us again! We're happy to hear that our in-store team was polite, professional, and helpful, and that our delivery staff were excellent and respectful of your property.
Knowledgeable and helpful
Marie and her colleagues made us feel welcome, were not overbearing and were both knowledgeable and helpful in making a decision and a purchase.
3 de fevereiro de 2026
Resposta da Bensons For Beds - Macclesfield627
We appreciate your kind words! We're happy to hear that our colleagues made you feel welcome and assisted you with your decision. Thank you for your feedback.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.