Benson for Beds store staff were very knowledgeable and friendly and guided us patiently through our selection process. They were also very kind to our toddler. The delivery experience was very smooth... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit 7 Lyme Green Retail Park, Brindley Way, SK11 0TB Macclesfield, Cheshire, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Welcomed by the sales guy initially but then left very much to our own devices to try ask the mattresses. Our questions were answered professionally and clearly and we managed to utilise a discount... Ver mais
A empresa respondeu
On arrival we were spoken to by Peter who offered his services if required without being to pushy. As we walked around the showroom he was there to call over if we had any questions and also to learn... Ver mais
A empresa respondeu
We purchased a new bed base.The whole experience from first entering the shop to delivery was first class. We found Daryll in the store to be very helpful with our decision of which base to choose wi... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Bensons For Beds - Macclesfield627
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contacto
Unit 7 Lyme Green Retail Park, Brindley Way, SK11 0TB, Macclesfield, Cheshire, Reino Unido
- 1625618190
4,7
Excelente
353 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
well pleased with everything in store…
well pleased with everything in store very polite
17 de setembro de 2025
Resposta da Bensons For Beds - Macclesfield627
We're glad you were pleased with your in-store experience and found our team to be polite. Thank you for your positive feedback!
Thank you,
Lauryn at Customer Care.
Very helpful staff
Very helpful staff, knowledgeable about their products. Good service all round.
9 de setembro de 2025
Resposta da Bensons For Beds - Macclesfield627
We appreciate you taking the time to share your feedback! We're happy to hear that our staff were helpful and knowledgeable and that you had good service.
Best Wishes,
Megan at Customer Care
Daryl - first class help with piillow
Daryl helped with selecting a side sleeper pillow. Brilliant advice and guidance! Recommended trying in store with the Bensons mattress that matches my home one. Tried 5 of his recommendations, selected one that worked in store. It's been fantastic! Top class help, thank you!
9 de setembro de 2025
Opinião espontânea
Resposta da Bensons For Beds - Macclesfield627
We're happy to hear that you found the perfect side sleeper pillow with our guidance. It's great to know that trying the pillows in-store helped you make the right choice, and we appreciate your kind words. Thank you for your positive feedback!
Take care,
Megan at Customer Care
First Class Service and great products.
We had a first class experience at this store. Alfie is brilliant, friendly, knowledgeable, offered great advice and presented some excellent options. He made shopping fun. We are very happy with our purchase and HIGHLY recommend.
8 de setembro de 2025
Opinião espontânea
Resposta da Bensons For Beds - Macclesfield627
We're happy to hear you had a first-class experience in our store! It's great to know that our team member was friendly, knowledgeable, and offered excellent options. We appreciate your recommendation and are glad you are happy with your purchase.
Take care,
Megan at Customer Care
Highly recommended people are kind and…
Highly recommended people are kind and accommodating.
20 de agosto de 2025
Resposta da Bensons For Beds - Macclesfield627
We're happy to hear that our people were kind and accommodating. Thank you for your recommendation and positive feedback, Megan at Customer Care
Excellent products, good service.
Excellent products which are very good value. Staff were knowlegable and very helpful. But for one error in the process of arranging delivery, we would have awarded 5 stars.
24 de junho de 2025
Resposta da Bensons For Beds - Macclesfield627
Thank you for your feedback! We are glad to hear that you enjoyed our products at a great value and received helpful service from our knowledgeable staff. We apologize for the delivery error and will work to improve our process for a better experience next time. We appreciate your support and hope to earn 5 stars from you in the future!
Bensons for beds at the Macclesfield…
Bensons for beds at the Macclesfield store .the staff was very helpful ,very knowledgeable and nothing was too much trouble .
We have ordered previously and received the same experience.
The delivery was very well executed ,upto date emails right up to delivery
8 de agosto de 2025
Resposta da Bensons For Beds - Macclesfield627
Thank you for sharing your experience with us at Bensons for Beds in Macclesfield! Our team is dedicated to providing excellent service and we're thrilled to hear you had a helpful and knowledgeable experience. We appreciate your loyalty and look forward to serving you again in the future.
My new bed purchase
A very informative half hour in the store in Macclesfield. Clear and exact answers to my questions. Examples shown for my choice of bed frame and mattress.
Fifteen minutes on the telephone four days later and my new bed and mattress were bought and paid for. The same young man I had spoken to in the store was as efficient on the phone. A credit to his colleagues, the firm and his family is Alfie. No problems up to press. Delivery planned for 2 weeks from now.
28 de julho de 2025
Resposta da Bensons For Beds - Macclesfield627
Thank you for your kind words, we are thrilled to hear that you had a great experience with us in our Macclesfield store. Our goal is always to provide clear and efficient service and we are happy to hear that Alfie was able to assist you with your purchases both in-store and over the phone. We appreciate your business and can't wait to deliver your new bed and mattress in just 2 weeks, Megan at Customer Care
Relaxed experience
On arrival we were spoken to by Peter who offered his services if required without being to pushy. As we walked around the showroom he was there to call over if we had any questions and also to learn of our requirements and then advise on some options. Again no hard sale.
Once we decided, completing the digital paperwork was easy as we are previous customers of Bensons so all our details were already in the system. Delivery dates confirmed ( we had a choice) and all done in about 45 mins.
21 de julho de 2025
Opinião espontânea
Resposta da Bensons For Beds - Macclesfield627
Thank you for sharing your experience at our showroom! It brings us joy to know that Peter provided you with excellent service and made the process seamless. We are honoured to have you as a loyal customer and look forward to delivering your new purchase. Thank you for choosing Bensons! Megan at Customer Care😀
The guy who served us was lovely
The guy who served us was lovely, not too pushy and gave great advice.
21 de julho de 2025
Resposta da Bensons For Beds - Macclesfield627
Thank you for the kind words! We strive to provide exceptional service and helpful advice to all of our customers. We're glad our team member was able to assist you in a non-pushy manner. Take care, Megan at Customer Care
Great Customer Service
I have had a lot of issues with the delivery and the actual product, however, the instore service was amazing and Darryl was incredible throughout the process. Had it not been for Darryl - I would have cancelled the order.
23 de julho de 2025
Opinião espontânea
Resposta da Bensons For Beds - Macclesfield627
We are thrilled to hear that Darryl provided exceptional service during your visit! We apologize for any delivery issues and are grateful you stuck with us. Thank you for the feedback, Megan at Customer Care!
Helpful
Alfie was friendly, helpful and patient at point of sale. Subsequent updates from the company regarding the order have been appreciated
21 de julho de 2025
Resposta da Bensons For Beds - Macclesfield627
Thank you for your feedback! Our team takes pride in delivering excellent customer service and we are thrilled to hear that Alfie made your experience pleasant. We will continue to keep you updated every step of the way, Megan at Customer Care
Fantastic service
15 de julho de 2025
Resposta da Bensons For Beds - Macclesfield627
Thank you for your kind words! We strive to provide truly exceptional service to all of our customers. It's great to hear that we have met your expectations. We look forward to continuing to provide you with fantastic service in the future, Megan at Customer Care
Staff are always pleasant and will to…
Staff are always pleasant and will to help.
10 de julho de 2025
Resposta da Bensons For Beds - Macclesfield627
Thank you for your kind words! We strive to provide exceptional customer service and we're so glad to hear that our staff has been helpful. Your satisfaction is our top priority. We look forward to seeing you again soon, Megan at Customer Care
New bed
Very helpful staff at the store: even when I requested a change of delivery address, there was no problem.
Delivery drivers arrived early and were courteous, hard-working and efficient.
I am very pleased with the whole process.
Thank you.
4 de julho de 2025
Resposta da Bensons For Beds - Macclesfield627
Thank you for your kind words! Our team takes great pride in providing top-notch customer service and we're thrilled to hear about your positive experience. We're glad we could make the delivery process as smooth and convenient for you as possible. Thank you for choosing us, Megan at Customer Care
Resposta da Bensons For Beds - Macclesfield627
Thank you for the kind words! We strive to provide efficient and exceptional service to all of our customers. We are thrilled to hear that we met your expectations. We appreciate you, Megan at Customer Care
Excellent Customer Service
Darrell, one of the staff members, gave so.e great advice and found the perfect mattress to suit our needs. Excellent customer service, and convinced us to visit his store as opposed to Dreams, who didn't know what they were talking about.
24 de junho de 2025
Resposta da Bensons For Beds - Macclesfield627
We're happy to hear that you received excellent advice and found the perfect mattress to suit your needs. We appreciate you choosing our store and taking the time to share your positive experience with us. Take care, Megan at Customer Care
Bensons Macclesfield. The Best!!
A really good experience.Alfie was exceptionally helpful,knowledgeable and patient.
Ordering was so simple with his help.
I was very impressed with the service and I liked the atmosphere in the store.
Thanks Alfie
JW
Delivery was also prompt and men helpful.
28 de maio de 2025
Opinião espontânea
Resposta da Bensons For Beds - Macclesfield627
We're so glad to hear you had a really good experience with us! It's great that you found our advisor helpful, knowledgeable and patient, and that ordering was simple. We appreciate your positive feedback on the service and prompt delivery!
Take care, Megan at Customer Care.
Daryl was the guy who made us welcome…
Daryl was the guy who made us welcome demonstrated the bed unit that we were interested in , did not pressure us in anyway, a very good 👍 experience for my wife and I.
12 de junho de 2025
Resposta da Bensons For Beds - Macclesfield627
We're happy to hear that you and your wife felt welcomed and experienced a no-pressure demonstration of the bed unit. We appreciate your positive feedback and are glad you had a good experience. Take care, Megan at Customer Care
Very helpful and informative with a…
Very helpful and informative with a good knowledge of their products. No pressure to purchase. A good experience and hopefully a good product when it arrives .
4 de junho de 2025
Resposta da Bensons For Beds - Macclesfield627
We're happy you found our team helpful and informative! It's great to know you felt no pressure to buy. We hope you enjoy your new product when it arrives. Take care, Megan at Customer Care
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.