We ordered a super king bed from the excellent sales assistant Alex. On delivery, we had issues with one of the divan units - fixing holes at both ends, instead of one end, for fixing the headboard... Ver mais
Localização
Alterar localizaçãoUnit 9b Castle Marina Retail Park, Castle Bridge Road, NG7 1GX Nottingham, Nottinghamshire, GB
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Leia as opiniões dos outros
A lovely experience in shop. Staff available to ask questions and advice, but no pressure sales used. Plenty of time to chat over and decide on needs. Alex was very friendly and chatty which made... Ver mais
A empresa respondeu
Knowledgeable and friendly service. Big shout out Ash at Castle Meadows Nottingham, excellent customer service. Although not quite ready to make a purchase just yet, I will certainly be going back whe... Ver mais
A empresa respondeu
From going into the store, to ordering our new bed frame and Mattress, right up to delivery and assembly it has been a most positive experience. The young man in the shop was helpful and knowledgeabl... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Bensons For Beds - Nottingham208
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contacto
Unit 9b Castle Marina Retail Park, Castle Bridge Road, NG7 1GX, Nottingham, Nottinghamshire, Reino Unido
- 1159598967
4,7
Excelente
637 opiniões
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Resposta da Bensons For Beds - Nottingham208
We really appreciate you taking the time to leave us a 5-star review. It means a lot to us.
Best wishes,
Megan at Customer Care
Excellent salesman.
11 de setembro de 2025
Resposta da Bensons For Beds - Nottingham208
Thank you for your review! Our team takes pride in providing excellent customer service and we're thrilled to hear that our salesman exceeded your expectations. We appreciate your support and look forward to serving you again.
Purchase made easy by there staff
14 de setembro de 2025
Resposta da Bensons For Beds - Nottingham208
Thank you for your kind words! Our team takes pride in making the purchasing process effortless for our valued customers. We appreciate your support and look forward to serving you again soon! #CustomerSatisfaction #EffortlessBuying
Excellent delivery service
Excellent delivery service, guys were friendly and very efficient. Thank youbensons for beds. I highly recommend them.
12 de setembro de 2025
Opinião espontânea
Resposta da Bensons For Beds - Nottingham208
"Thank you for choosing Bensons for Beds! We're so glad to hear that you had an excellent experience with our delivery service. Our team is always striving to provide friendly and efficient service. Thank you for recommending us!"
Great company
The whole process of buying and delivering were really good. And they have a nice after sale service as well.
12 de setembro de 2025
Opinião espontânea
Resposta da Bensons For Beds - Nottingham208
Thank you for your kind words! We are thrilled to hear that you had a positive experience with both the purchase and delivery process. Our after sale service team is dedicated to ensuring customer satisfaction at all times. We appreciate your business and hope to see you again soon!
Requirements quickly identified
We were fairly certain we knew what we wanted and the assistant quickly identified the ideal mattress. We were not pressurised into buying anything more expensive.
4 de setembro de 2025
Resposta da Bensons For Beds - Nottingham208
We're happy to hear that our assistant identified the ideal mattress for you so quickly. We appreciate your feedback and are glad you weren't pressured to spend more.
Best Wishes,
Megan at Customer Care
The adviser was helpful
The adviser was helpful, knowledgeable and professional.
3 de setembro de 2025
Resposta da Bensons For Beds - Nottingham208
We're happy to hear that our adviser was helpful, knowledgeable, and professional. Thank you for your positive feedback, Megan at Customer Care
Alex was very helpful and pointed out…
Alex was very helpful and pointed out some key things for our choice of bed
2 de setembro de 2025
Resposta da Bensons For Beds - Nottingham208
We're happy to hear that the assistance provided was helpful during your bed selection process. We appreciate you sharing your positive experience with us, Megan at Customer Care
It was the first experience for me and…
It was the first experience for me and it was great.
27 de agosto de 2025
Resposta da Bensons For Beds - Nottingham208
We're happy to hear that your first experience was great! Thank you for sharing your positive feedback with us; we appreciate it.
Take care,
Megan at Customer Care
Knowledgeable shop staff and good range…
Knowledgeable shop staff and good range of mattresses available to try in store. Also good informative website to guide choice.
29 de agosto de 2025
Resposta da Bensons For Beds - Nottingham208
We're happy to hear that you found our staff knowledgeable and our range of mattresses helpful, along with our informative website. Thank you for your feedback,
Megan at Customer Care
Great divan base
The after order updates were very thorough.They promised a date & delivered as planned. The delivery men were careful & helpful, delivering to our chosen room. The divan base is great. Good quality and lovely colour. The contact from the Company throughout was excellent. Very happy
4 de julho de 2025
Resposta da Bensons For Beds - Nottingham208
We're happy to hear that you received thorough updates and your delivery was on time. It's great to know the delivery team were careful and helpful, and that you are pleased with the divan base's quality and colour. We appreciate your feedback on our contact throughout!
Take care,
Megan at Customer care
Excellent choice- great selection
Excellent choice- good selection, price ranges from budget to luxury. We looked at them all. A lovely lady Lynette helped us, but didn’t crowd us. Lynette was knowledgeable, explaining differences, asked had we considered restrictions, opening doors, bed side cabinets etc. measured everything for us. And when we left without purchasing, was as friendly as when we arrived. We went back the next day and purchased from her! Well done Bensons more sales people like Lynette required.
27 de agosto de 2025
Resposta da Bensons For Beds - Nottingham208
We're happy to hear that you had such a positive experience with our selection and service. We appreciate your kind words about our colleague; it's great to know their expertise and helpful approach made your decision easier. Thank you for your feedback, Megan at Customer Care
Excellent experience from New bed the moment we…
Excellent experience from the moment we arrived at Benson for beds. Everything explained about the bed we chose. Delivery time Excellent and delivery staff outstanding. Would chose Bensons again and highly recommend.
24 de agosto de 2025
Resposta da Bensons For Beds - Nottingham208
Thank you for the positive review! We are so happy to hear that you had an excellent experience at Benson for beds. Our team is dedicated to providing excellent service and we are thrilled that it showed during your visit. We look forward to seeing you again and appreciate your recommendation. Sweet dreams on your new bed! 😊 #BensonsBeds #HappyCustomers
Salesman
Salesman, very knowledgeable when it came to choosing a new mattress, polite, gave us time to make our minds up.
Thank you 🙏
21 de agosto de 2025
Resposta da Bensons For Beds - Nottingham208
We're happy to hear that you found our team member knowledgeable and helpful while selecting your new mattress. We appreciate you taking the time to share your positive experience with us. Take care, Megan at Customer Care
Great experience at Bensons .
The experience of shopping at Bensons was very nice we wasn't rushed into making a decision straight away.
The sales rep Lynette was very patient with helping us in making our decision... will definitely recommend the store.
20 de agosto de 2025
Resposta da Bensons For Beds - Nottingham208
We're happy to hear that you had a nice shopping experience and that you didn't feel pressured. We appreciate your recognition of our sales representative's patience and are glad we could help. Thank you for your recommendation, Megan at Customer Care
Another purchase
Bought a bed six years ago from Bensons.
So went back for another look.
Salesman was not pushy and very honest, and we got exactly what we wanted at the right prce.
14 de agosto de 2025
Resposta da Bensons For Beds - Nottingham208
We're glad you enjoyed your experience and found what you wanted at the right price. Thank you for your positive feedback and for returning to us after six years! We appreciate you! Thank you so much, Megan at Customer Care
After Sale Customer Services and Faulty Product
This is my second review about the Mattress I bought from Bensons. Initially I suffered a lot because of delivery issues and after third time rescheduling, I received my mattress.
Now, the mattress I ordered that was extra firm and what I received is quite soft as compare to what we experienced in the store. Again the customer services are not up to standard. I called them multiple times and each time they refused to accept that the product sent is wrong.
They requested me to send video evidence, pictures and also visit the store to check the mattress I ordered and compare it with what I received. I visited their store twice and even one of the staff there acknowledged that the mattress which I received is not extra firm when I showed him the video of the mattress which I received.
I sent videos, pictures and my feedback after cross checking the same mattress in store. they took time and replied me that their is no issue with the mattress which is really pathetic.
They gave me 3 options, change the mattress and pay 10% fee, return it and pay 20% of the fee or ask and independent inspector to come and visit the mattress and pay his visit fee as well if his reply is in the favor of Bensons.
They don't care about the customers and just want to take money and rob customers. They knew that I already faced issues in getting this mattress due to their delivery team negligence and now instead of sending someone to check the mattress they are asking me to pay more.
I am really disappointed and repenting that why I chose them. I am just trapped and have no options. Either I have to pay 10-20% extra to get new mattress or otherwise they don't care at all.
Again I will suggest the readers to avoid this company because they scammed you and will never sort out any issue if you will have any.
10 de agosto de 2025
Opinião espontânea
Resposta da Bensons For Beds - Nottingham208
We regret to hear about the issues you faced with your mattress delivery and its firmness. We're sorry our service didn't meet expectations and for the inconvenience caused. We have since discussed this in further detail with you. If you do need any further support, please dont hesitate to reach back out to us.
Thank you.
Resposta da Bensons For Beds - Nottingham208
Thank you for your kind words! We strive to provide the best customer service and we are glad that it was helpful to you. Stay tuned for more excellent experiences with us! Megan at Customer Care😊
Great service
Great service, from shop assistant through to the delivery service. Delivery team were excellent
7 de agosto de 2025
Opinião espontânea
Resposta da Bensons For Beds - Nottingham208
Thank you for the positive review! We are thrilled to hear that our team provided great service from start to finish. We will be sure to pass on your kind words to our delivery team. Your satisfaction is our top priority, Megan at Customer Care
Nice people perfect products
I popped in late on Sunday afternoon on the off chance and happened to find the perfect mattress.
The machine said I needed a firm mattress and that helped a great deal in making my decision.
Great help from all the team.
The store was quiet and everyone chipped in.
Dec, Ash, Alex and Lynette - thanks guys
6 de agosto de 2025
Resposta da Bensons For Beds - Nottingham208
Thank you so much for your positive review! We are glad our team was able to assist you in finding the perfect mattress. Providing excellent customer service is our top priority and we are happy to know that you had a great experience in our store. We hope you enjoy your new mattress and thank you for choosing us, Megan at Customer Care
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