Delivery and service was excellent. Bedbase looked good and strong in the shop.. but once delivered.. its just cheap wood structure... cheap plastic brackets to connect two half bases...metal would... Ver mais
A empresa respondeu
Unit 2 Pelican Retail Park, Claydons Lane, SS6 7UP Rayleigh, Essex, GB
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Delivery and service was excellent. Bedbase looked good and strong in the shop.. but once delivered.. its just cheap wood structure... cheap plastic brackets to connect two half bases...metal would... Ver mais
A empresa respondeu
Ordered from showroom, clear precise delivery date which was honoured. Driver messaged early on day of delivery and him and his mate arrived spot on time. Shoes off and delivered all 4 boxes to o... Ver mais
A empresa respondeu
The staff were helpful,and friendly….delivery times not bad….awaiting a mattress swap at the moment which they facilitated no problem.
A empresa respondeu
The delivery men were very polite and helpful. It was an extremely hot day so I gave them cold drinks which they was grateful for. Bed was assembled quickly and where I'd asked it to be. Very happy an... Ver mais
A empresa respondeu
Escrito pela empresa
Unit 2 Pelican Retail Park, Claydons Lane, SS6 7UP, Rayleigh, Essex, Reino Unido
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Excellent customer service from Kayleigh, an absolute credit to Bensons. Helpful, knowledgeable and generally an all round superstar.
Excellent work Kayleigh
Brought now 6 mattresses and beds in total from these guys over the last few years . Service is always great with excellent products. Have had several people ask me for the mattresses I’ve purchased ,and passed on the details . Team are always excellent and get me the best deal .
Andrew Baillie
Great customer service, helpful advice and no pressure selling. Great prices too.
Vicky at the Rayleigh store was so helpful, we cannot thank her enough from helping us choose a bed to ordering the right one. Vicky really did make the process so easy and hassle free
Wonderful team at the Rayleigh weir shop all very friendly
Great selection, good price the store manager Vicky was extremely knowledgeable, friendly and helpful
Really happy with the service we received in store. Can’t comment on the bed or delivery as they have arrived yet! However the store service was fantastic.
Very helpful & informative about beds , 100% sevice from Vicky at Rayleigh branch , made life so much easier choosing, Thankyou
Very helpful indeed could not have asked for more explained everything to us and very happy with our purchase can’t wait now for our mattress to arive thank you
Very knowledgeable and helpful regarding the products and pleasant to deal with.
Very knowledgeable staff where nothing was left to chance and the experience was excellent!
I ordered the Alster wardrobes 4 drawer chest and bed side cabinet , in April the delivery came 17th June, I was really apprehensive, thinking they probaly be damaged etc. But i was pleasantly surprised. The 2 delivery drivers were really polite and very professional installed them ,and the bedroom looks amazing , good quality, from start to finish ,Vicky dealt with the order in the Rayleigh store,and helped me with the measurements and what I could have. Unfortunately I forgot the delivery guys names , im very pleased with the purchase. And would definitely recommend.
I have bought a few beds now from Benson’s particularly the Rayleigh Branch and Kayleigh has always served me. She is very polite, honest and helpful! She has most recently helped me purchase a wardrobe range which was quick and hassle free. Thank you
it was important to see and try beds in a store near to my home. Staff were friendly and helpful but not 'pushy'. Delivery staff were punctual, friendly and didn't moan about the steep stairs and left the bedroom neat and tidy.
Do not buy from this company!
We ordered two new beds, one being a TV bed early 2023 and told the shop and company in Rayleigh Essex, that we waiting for our new house to be ready to move into.
We moved 3 months later in the June and our beds were not delivered to August. We had to sleep on a blow up air mattress ( not good with spinal problems )
We were also told that the payment for our beds would not be until 12 months later, August 2024. However this was also messed up by the company and if we hadn’t had made our payment today we would have received a £3000 extra payment.
Overall a terrible experience, especially after we spent so much money with buying extremely expensive beds.
We had a wonderful experience
When buying our new bed. Kayleigh let us try out the adjustable bed on our own then explained everything clearly without any pressure to buy.As there was a sale on at the time price was also great.
Helen was very knowledgeable, helpful and polite. Made the whole process easy.
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