We came across Bensons for Beds by chance while searching for a new bed and finally found exactly what we were looking for. Our experience in the store was excellent. Arif greeted us warmly, took the... Ver mais
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Localização
Alterar localizaçãoUnit 2 Forbury Retail Park, Forbury Road, RG1 3JD Reading, Berkshire, GB
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Leia as opiniões dos outros
Excellent service in store at Reading, prompt and efficient delivery and comfortable mattresses. I’ve taken a star off because there was a small rip in the base fabric of one of the mattresses when it... Ver mais
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Nadeem was extremely helpful and patient with my specific requirements measurements and queries. There wasnt pressure to make a decision at that time. He left me the space to decide and come back to... Ver mais
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The shop assistant helped us by understanding the type of bed we were looking for and recommending a few suitable options. He allowed us to browse and try matresses without any pressure. We bought our... Ver mais
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Informações sobre a empresa
Sobre Bensons For Beds - Reading Forbury496
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contacto
Unit 2 Forbury Retail Park, Forbury Road, RG1 3JD, Reading, Berkshire, Reino Unido
- 1189560813
4,7
Excelente
476 opiniões
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The gentleman ?
The gentleman, was very helpful as we advised we was looking for a bed for a spare room for when our grandaughter stays over shes only 3 so didn’t want a massive bed for her, so we got the correct style of bed and mattress for her he gave us lots of tips and made us aware on his sheet about bedding etc
25 de agosto de 2026
Resposta da Bensons For Beds - Reading Forbury496
Thank you for your wonderful review! We're thrilled to hear that our team helped you find the perfect bed for your granddaughter. It's great to know the tips were useful. We look forward to seeing you again soon for any future needs!
Resposta da Bensons For Beds - Reading Forbury496
We're so pleased to hear that you found our team helpful and received lots of valuable advice. Thank you for taking the time to share your positive feedback!
Team Bensons
From the beginning to the end we found…
From the beginning to the end we found it really good service
20 de agosto de 2026
Resposta da Bensons For Beds - Reading Forbury496
We're so pleased to hear that you experienced really good service from beginning to end. Thank you for your wonderful feedback!
Team Bensons
Giving me the chance to change the…
Giving me the chance to change the tension of my mattress which has made a huge difference!.
Thanks to the Reading Store and Customer services! In making this happen.
20 de agosto de 2026
Resposta da Bensons For Beds - Reading Forbury496
We're so pleased to hear that being able to adjust your mattress tension has made such a significant difference for you! It's wonderful that our team was able to assist in making this happen.
Team Bensons
The service and how it was handled was…
The service and how it was handled was good
3 de agosto de 2026
Resposta da Bensons For Beds - Reading Forbury496
Thank you for your feedback! 😊 We're pleased to hear you were happy with the service and how everything was handled. We appreciate you choosing Bensons for Beds and hope you enjoy your purchase for many years to come,
Megan | Customer Care Specialist🛏️
Excellent customer service
31 de julho de 2026
Resposta da Bensons For Beds - Reading Forbury496
Thank you for your wonderful feedback!
Team Bensons.
Excellent customer service
Excellent customer service from beginning to end from Mr Arif. Great delivery service.
27 de julho de 2026
Resposta da Bensons For Beds - Reading Forbury496
We're so pleased to hear you received excellent customer service from beginning to end and that you had a great delivery service. Thank you for your wonderful feedback!
Team Bensons
0 stars for your Reading store
Only giving two starts for the escalation team that had to pick up the pieces for the Reading store manager who tried to scam me out of £200+ for my exchange, called me up rude on the phone after I had been in the store twice to be told that the manager doesn’t start until after midday whenever he's on shift, took nearly 3 weeks from the first visit to get a phone call from him to be spoken to rudely, told I was only getting this amount for my bed when I had paid over £200 more for it, escalations at bensons for beds did amazing and sorted it out for me so thank you to them! If I could put 5 stars just for you guys I would but unfortunately I can’t.
7 de julho de 2026
Opinião espontânea
Resposta da Bensons For Beds - Reading Forbury496
We are sorry to hear about the experience you had with the Reading store and the delays you encountered while trying to resolve your exchange. This is certainly not the level of service we expect our customers to receive, and I apologise for the frustration caused. We would like to thank you for recognising the efforts of our Escalations Team. We are pleased to hear that they were able to review your concerns, resolve the issue, and ensure you received the correct outcome. Your comments regarding the service you received from the store manager have been noted and will be shared with the relevant management team for review.
Thank you again for your feedback.
We had a fantastic experience with…
We had a fantastic experience with Bensons for Beds. From the moment we visited the store, the staff were incredibly warm, welcoming, and genuinely helpful without being pushy. They took the time to answer all of our questions and helped us choose the right bed.
The delivery arrived exactly as promised, the packaging was excellent, and the quality of the bed exceeded our expectations.
A big thank you to everyone at Bensons for Beds for providing such great customer service. We wouldn't hesitate to recommend them to anyone looking for a new bed.
31 de julho de 2026
Resposta da Bensons For Beds - Reading Forbury496
We're so pleased to hear you had such a fantastic experience with us! It's wonderful that our team provided warm, welcoming, and genuinely helpful assistance without being pushy. We're also glad the delivery arrived as promised and that the quality of your new bed exceeded your expectations. Thank you for your kind words and recommendation!
Team Bensons
Excellent Service overall…
Helpful salesman in Store.Excellent communication following purchase regarding delivery dates etc.Delivery went according to arrangements .
25 de julho de 2026
Resposta da Bensons For Beds - Reading Forbury496
Hi Susan.
Thank you for your wonderful review! We're delighted to hear you found our in-store team helpful and that the communication throughout the delivery process was excellent. It's great to know everything arrived as planned and that your experience was a positive one from start to finish.
We really appreciate your feedback!
Bensons for Beds😊
Great service
We went in with the aim to browse as we hadn't found what we were looking for up to this point. Farooq was fantastic and helped us find what we had been looking for and was very good at price matching the mattress we had found elsewhere.
Farooq was very accommodating with delivery date and helpful throughout. Thank you for a great experience.
22 de julho de 2026
Resposta da Bensons For Beds - Reading Forbury496
We're so pleased to hear about your excellent experience! It's wonderful that our team member was fantastic in helping you find exactly what you were looking for and was able to price match. We're delighted they were accommodating with the delivery date and helpful throughout. Thank you for your feedback!
Team Bensons
Excellent from the lovely man…
Excellent from the lovely man delivering making the bed up and leaving
19 de julho de 2026
Resposta da Bensons For Beds - Reading Forbury496
We're so pleased to hear about the excellent service you received from our delivery team, and that they were able to set up your bed for you. Thank you for your kind feedback!
Thank you for your positive review - Lauryn at Customer Care 💜
Bought good service
Bought via the internet. Customer service agent was polite knowledgeable and helpful.
Delivery team were great.Steve and Carl get the job done quickly despite it being a very warm day. Cleared up any packaging and explained what had been done.
In future need more info on dimensions of the bed base. The new one is 2 to 3 inches higher than my previous one. This makes it very difficult for my short and semi disabled wife to get into bed. My fault I assumed all divine bases were the same height.
8 de julho de 2026
Resposta da Bensons For Beds - Reading Forbury496
We're so pleased to hear about your positive experience with our customer service team and the excellent delivery service provided by Steve and Carl. We sincerely apologize for the unexpected height difference of the bed base, and we understand how challenging this must be. We appreciate you bringing this to our attention as it helps us improve our product information for future customers.
Resposta da Bensons For Beds - Reading Forbury496
We're so pleased we could be helpful in choosing your bed! Thank you for sharing your positive experience with us.
Team Bensons
Great atmosphere
Great atmosphere, knowledgeable staff. Time to think and make a decision. Taken through the paperwork with ease. Everything explained simply.
2 de julho de 2026
Resposta da Bensons For Beds - Reading Forbury496
We're so pleased you enjoyed the atmosphere and found our staff knowledgeable. It's wonderful to hear you had the time to make a decision and that the paperwork was handled with ease and clarity.
In-store Purchase and Delivery Experience
General experience was very good with respect to purchase and delivery:
Store assistance helped making a decision. Guidance on post purchase activity till delivery were provided with great detail.
Delivery was as per planned date and time slot. I requested a specific time slot by calling. There was an indication that the actual delivery time can depend on some factors. Finally delivery people arrived before time which I tried to avoid to not have a missed delivery reporting.
Luckily things went okay.
26 de junho de 2026
Resposta da Bensons For Beds - Reading Forbury496
We are so pleased to hear about your positive experience with both the purchase and delivery of your order. It's wonderful that our team provided detailed guidance and that your delivery was on time. We appreciate your understanding regarding the delivery time.
Team Bensons
Very happy with the overall customer…
Very happy with the overall customer service from picking out the perfect mattress in store to getting it on my bed by the delivery team!
I would really recommend
30 de junho de 2026
Opinião espontânea
Resposta da Bensons For Beds - Reading Forbury496
We're so pleased you had such a positive experience, from choosing your mattress in-store to the delivery team getting it on your bed. Thank you for your recommendation!
Team Bensons
A very good experience
A very good experience, the gentleman explained everything.
30 de junho de 2026
Resposta da Bensons For Beds - Reading Forbury496
We're so pleased you had a very good experience and our team explained everything clearly. Thank you for your kind words!
Team Bensons
Friendly and knowledgeable staff made…
Friendly and knowledgeable staff made purchase simple with all questions answered from technical details of manufacture to delivery. Great to see, thank you.
25 de junho de 2026
Resposta da Bensons For Beds - Reading Forbury496
We're so pleased our friendly and knowledgeable staff made your purchase simple by answering all your questions. Thank you for your kind feedback!
Team Bensons
Absolutely Remarkable Experience From Store to Delivery!
My entire journey with Bensons for Beds has been truly incredible. Right from the time my husband and I entered the store at Forbury Gardens and were served by the Sales Representative --- Arif; all the way till the bed and mattress were delivered by Gary Jones and his associate --- the entire journey was remarkable. Everyone from the team were incredibly friendly, kind, respectful and absolutely wonderful. I'll definitely be coming back to Bensons to buy the second bed and mattress for the guestroom in our house and will absolutely be recommending Bensons to everyone I know in the UK. Thank you sooooo much for the wonderful service. 10/10 with a solid 5 star rating.
Thank you so much.
24 de junho de 2026
Opinião espontânea
Resposta da Bensons For Beds - Reading Forbury496
We are so pleased to hear about your incredible journey with us, from your in-store experience to the delivery. It's wonderful that our team provided such friendly and respectful service. Thank you for your high recommendation; we look forward to welcoming you back!
Team Bensons
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